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The Westin Michigan Avenue Chicago

909 N Michigan Ave, Chicago, IL 60611-1935
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Guests1 room, 2 adults, 0 children
Westin.com
$207
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$647
$163
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Traveler (694)
Room & Suite (433)
Dining (40)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Parking
Public wifi
Paid wifi
Paid internet
Internet
Coffee shop
Restaurant
Breakfast available
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Hotel links
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2,961Reviews25Q+A100Room tips
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Popular mentions
We've been to Chicago several times but it was our first time booking with the Westin, I considered it in the past but chose elsewhere because they do not have a pool. But I knew that we would not have time this trip for swimming so I thought it would be a perfect time to try it out. NO regrets!. It is a beautiful hotel at a very fair price. Loved the location! I didn't miss the lack of a pool at all. Westin will definitely be our 1st choice from now on. I highly recommend!
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded 1 week ago
Greetings DebinWindsor! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager
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A very good location for shopping and gorgeous views of the lake or the Michigan Avenue. Nice service and a very efficient concierge staff. A honest 4 stars hotel in terms of confort and rooms, club lounge and fitness.
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded 1 week ago
Greetings X9126NAmichelec! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager
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THIS IS THE FINAL NARRATIVE UPON WHICH I HAVE DECIDED FOR TRIP ADVISOR FULL DISCLOSURE ... I shared this review with hotel management prior to posting ... management credited my Bonvoy account with 5000 points to make amends for the poor check in experience ...that was appreciated .... We texted back and forth regarding upgrades for Titanium members vs contract customers who require suites... unfortunately we had to agree to disagree ... I feel that Titanium status and more than 125 nights in a Bonvoy property in less than a year as well as 60 straight nights in a Bonvoy property puts me at the head of the upgrade list above a contract customer ... management does not and I respect that but do not accept it ... again in fairness I was upgraded to a Jr Suite ...I expected more ... ——————————————————— Complete review follows : We are Bonvoy Titanium Elite members, and we are on our second motor trip across the United States staying at exclusively Bonvoy properties. We will amass over 125 nights this year.... THIS IS BY FAR THE WORST EXPERIENCE WE HAVE HAD since we left home on July 23…. We stayed at this property on our last cross country trip two years ago and were very much looking forward to another stay here (Our first experience was excellent….), unfortunately, we were quite disappointed this time around. When we pulled up to the Westin, the front door area was vacant. There were no valets or bellmen at the front entrance. I had to go into the lobby to find someone to help me. The front of the hotel is in a spot that is difficult to navigate if one is not familiar with it, thus a staff member would have been appreciated to help with the arrival procedure. The check in was with a person who could have cared less about Titanium status, customer service or anything else. She did not thank me for my loyalty as is the usual case. She seemed more interested in getting back to whatever she was doing prior to me disturbing her with my presence. I had asked for an upgrade when making the reservation and also upon arrival, but was told I was denied and that she “could not take the upgrade away from someone else.” I wonder if everyone else averaged a stay in a Bonvoy every 3 nights all year??? Parking was a joke… $ 72 for parking per night…in the hotel parking lot. But you have access to your car 24 hours per day. (I have never parked anywhere where I did not have access to my car 24 hours per day…. I do not know what that nonsense was all about.) I parked across the street and saved quite a bit of money. Over all, I feel the lobby staff was cold, not helpful and extremely unwelcoming. This is exactly the opposite of what I have come to expect from Bonvoy properties and staff over my several years as a member. To say that I am disappointed with the entire experience is to master the art of understatement. This is unfortunate, because the hotel is in a very good location in the city. It is also a very nice property with a lot to offer…. However, I doubt If I would ever come back or would recommend this location to anyone. On a good note, Brittany in the club lounge is a superstar. She was very efficient, polite and friendly. It was a pleasure to spend time with her in the lounge. Good news ... there are a number of Bonvoy properties in the area from which to choose ....
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Response from WMAManagement, Front Office Manager at The Westin Michigan Avenue Chicago
Responded 1 week ago
Dear Jmetallo, We appreciate your gift of feedback. Please reach out to us directly at chiwifrontoffice@marriott.com to further discuss your experience. -Abby, Assistant Front Office Manager
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Stayed as a couple while moving our daughter downtown. AWESOME location across from Hancock building and very close to the most iconic Chicago stores and beautiful Lake Michigan. Service and check-in was prompt and professional with the room being a great value ( no suprises) for the city. The hotel had a bar/restaurant club so you did not need to leave EXCEPT... the location is the BEST and the major reason we will be returning to stay here again soon!
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded 1 week ago
Greetings mattfasang! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager
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Lovely hotel which is very central. Staff were very friendly and helpful. Arrived to find our room had been upgraded to a deluxe room which was a lovely surprise Great breakfast in the grill. Only negative was the shower as the pressure was poor and the temperature tepid
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded 2 weeks ago
Greetings millymollymandy2612! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager
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PRICE RANGE
$164 - $488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
752
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