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The Westin Michigan Avenue Chicago

#58 of 184 Hotels in Chicago
Certificate of Excellence
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The Westin Michigan Avenue Chicago
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2,132 Reviews from our TripAdvisor Community

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Showing 2,039: English reviews
Salem, Illinois
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

First of all this is supposed to be a 5 star hotel right next door to the American Girl Store and Water Tower Place and a 1/2 mile within many other great things to do in the city for kids. Well this hotel has NO POOL!! It has over 25 floors but no pool. We got back from shopping one... More 

Helpful?
Thank lovethekeys247
Arkansas
1 review
5 of 5 stars Reviewed yesterday NEW

The Westin on Michigan Avenue was great! Great location beside the John Hancock Center, the American Girl Store, Bloomingdales, Macys. Staff was great especially Carol at the concierge desk. Front desk was very accommodating and even gave us 4 days of free wifi.

Helpful?
Thank mdgerrard
Cincinnati, Ohio
Level Contributor
190 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Just finished a 2 night stay here. It started out great. Check in was super easy. The hotel is located right off of Michigan Ave next to the John Hancock building. We selected the green option so they wouldn't clean the room. They also upgraded us to a deluxe room due to my status with Starwood. However when we arrived... More 

Helpful?
Thank cacheng88
Sheboygan, Wisconsin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Love the Westin on Michigan Ave. The location is great and a little less hectic than the River North area. There are still plenty of shops and restaurants within walking distance. Our room was very spacious with a huge bathroom and vanity. A bathrobe is also provided. We were fortunate to have a great view of Lake Michigan. The only... More 

Helpful?
Thank Sunshine1251954
Pasadena, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a fantastic hotel. Very modern, good rates, great location and a caring staff. The bellman saved the day by noticing my wife had left her billfold in the taxi. It saved us a lot of time and potential loss. Friendly staff. Highly recommend.

Helpful?
Thank sjandb
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Nicely renovated hotel with a modern touch to it. Check in was smooth and friendly as usual, and the restaurant inside the hotel, The Grill on the Alley was fabulous. Throughout my stay(s), the hotel is always clean and kept up well. Great location!

Helpful?
Thank MichaelBrett79
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

We are thrilled to read that you enjoyed your visit and look forward to welcoming you back. Our team is great and always looking for ways to make the experience extra special. Please be sure to book on Starwood's website so wifi is included in the rate. More 

Elmhurst, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent the night downtown from the suburbs and loved the Westin. We were upgraded to a room with a fabulous view of Michigan Ave. The rooms are stylish and very comfortable. We used the concierge, Kira, and had a great experience. She recommended two great spots for us. Classic hotel near everything. Try not to drive... More 

Helpful?
Thank treeElmhurst_il
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

It is great to read that you enjoyed your visit as much and Kira is in fact a star. Our newly renovated rooms at The Westin Michigan Avenue have views of Michigan Avenue as well as partial views of Lake Michigan and its beautiful beaches. Come back and visit us again! More 

San Francisco, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Overall, this was a lovely hotel that offers most of what you would expect from a Westin. The bed lived up to the "Heavenly Bed" moniker, the local art touches around the room made it feel more homey, and the complimentary water was nice. However, I felt that this location cut a bit more than other locations I've been to,... More 

Helpful?
Thank ripode
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Thank you for sharing your experience and apologies that we were not quick on the phone. We do include internet IF your stay is booked on Starwood's website. Wifi is also complimentary to our Platinum guests - so be sure to stay at Starwood hotels wherever you go! We clean & replenish amenities every day unless you sign up for... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I travel for business (and occasionally some pleasure!) to Chicago, so I've stayed at many hotels in the area. I also used to live in Chicago, so when I visit now, I'm looking for a hotel that takes great care of my needs, but also makes me feel like I'm back at home. This is absolutely The Westin, every time.... More 

Helpful?
Thank stacy10236
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

What an amazing review and thank you for sharing it with all of us. This has special meaning coming from you as a Platinum SPG member. Your loyalty means so much to us and we're thrilled to know that we were able to help make your stay special! See you next time! More 

Charlotte, NC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A very quick overnight for work related travel. Room was very nice and contemporary with tea and coffee service in room. The location was fantastic for my business meeting on Michigan Ave. I had a king room and even had a love seat and seemed spacious still.

Helpful?
Thank AEtravelers
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

The employees at the Westin Michigan Avenue have fun making sure that our guests' needs are met. Our newly renovated rooms are spacious and well appointed. Great to read that you enjoyed your experience and see you again the next time you return to Chicago! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $185 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#36 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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