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About
#87 of 220 hotels in Chicago
Location
4.8
Cleanliness
4.2
Service
4.2
Value
3.8
GreenLeaders Silver level
The Westin Michigan Avenue Chicago is on the Magnificent Mile in downtown Chicago, Illinois across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our hotel's doorstep. Make the most of our location on the Magnificent Mile with a full day of activities, then reset at our Body Rituals Boutique Spa. Other hotel amenities include a WestinWORKOUT® Fitness Studio. Plan thoughtful downtown meetings and celebrations in more than 37,000 square feet of well-appointed event space, boasting natural light, custom catering and expert guidance. Find your respite in spacious hotel rooms and suites featuring sweeping views, a Heavenly® Bed and relaxing bath amenities. Elevated experiences await on the Magnificent Mile at The Westin Michigan Avenue Chicago.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Location
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
Contact
909 North Michigan Avenue, Chicago, IL 60611
Getting there
ChicagoChicago L7 min
Clark/DivisionChicago L12 min
Rental CarsSee rental cars from $34/day
3077Reviews32Q+A100Room tips
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I come to Chicago frequently to visit my son. I love to stay at The Westin Michigan Ave. The rooms are so comfortable and you can't beat the price! But the main reason for this post is because of the people that work at this location. They are always SO NICE and accommodating. I had a terrific stay. The location is central to everything you want to see and do in Chicago, along with so many fantastic restaurants (I'm sure you could walk to them, but when it's cold, I take a ride share for about 5 minutes). Being from Southern California, I especially like that the heat in the rooms works exceptionally well! Also - even though they don't have the classic style room service, you could order food from the restaurant downstairs and take a quick elevator down to pick it up. Super easy and yummy.…
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: I was put in room 806. It has a great view of Michigan Ave, with fun people watching from your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 1 week ago
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for a wedding and had such a nice time. Ally and Alfredo were so friendly and so helpful with our early check in. The wedding space was very nice, food was great at the event and also at the lobby bar. The rooms are a bit dated with cracking and peeling paint but very clean, spacious, and comfortable.
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Date of stay: March 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 2 weeks ago
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing stay at the Westin on Michigan Avenue! We arrived early in the morning after taking a super early flight into town. We were able to get a room right away, and every single person we dealt with at the hotel was super friendly and accommodating. From Allie at the front desk to Barbara at 909 North, everyone went out of their way to answer any questions we had and to make our stay a great one! This was our first stay at the Westin on Michigan Avenue but it won’t be our last!
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: The $20 destination fee each night is not a problem, since they give you a $20 food/beverage...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 4 weeks ago
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The most welcoming staff at this hotel property! From the Filipino bell staff all the way to the front desk team. Ally from the front desk was so incredibly welcoming and professional. She knows how to take good care of Ambassador Elite members! My complimentary room upgrade as an AE was very much appreciated. The room itself and stunning views of Michigan Ave were superb. For that, I had to offer my recognition to Ally. Ally is a strong asset to this property! I look forward to retuning here again.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Feb 14, 2023
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here two nights during a business trip. As a Bonvoy Platinum I felt spoiled. Upgraded to a nice, spacious suite which was well appointed and comfortable. The $20 daily resort fee is annoying, but it comes with $20/day of F&B credit. As a Platinum you get a complimentary dessert at 909 restaurant, plus a free drink a night. Overall, highly recommended business hotel.
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Date of stay: January 2023Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jan 30, 2023
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We originally wrote a good review but that was before we found out we had been wrongly charged for using the WiFi ! On checking in we were told by the receptionist that if we signed up to their Marriott Bonvoy club although the internet charges would show on our invoice they would be credited back as members of the club don’t pay for internet usage. We explained that we didn’t need it as we had 4G with our own phone providers in the UK covered us but she was persuasive and as we would probably use their hotels again we signed up. We checked out very early three days later and as our chauffeur was already there I only glanced at the bill noted that the balance stated nil and left. So imagine our surprise when our credit card statement came through on our return home and we’d been charged over a hundred pounds for internet usage ! We attempted to contact the hotel but they refused to look into it or explain why we’d been charged and surprise surprise there is no trace of us joining the Marriott Bonvoy Club. So word of warning for those looking to stay here yes it’s a lovely hotel , well situated for all the sights but be very careful if they try and sign you up and promise free WiFi…….…
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jan 4, 2023
Dear valued guest, Please accept our apologies for any confusion regarding the WIFI charges during your recent stay. We would sincerely like to resolve this situation to your satisfaction. Please contact us at your earliest convenience so that we may investigate this matter thoroughly. We look forward to hearing from you. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night on black Friday. Paid 180 for the night. Arrived via Amtrak at 11 am and was granted a early check in. Room was nice and well cleaned. My only complaint was that the coffee maker was sort of "hidden" in a storage area the the t v sits on. Lobby bar was ok but was the typical high price point. For what I paid I was satisfied and would return
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Dec 15, 2022
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel double charged me for my three-night work stay last month. I booked on Hotwire.com and prepaid in full. so imagine my surprise when another massive charge for the Westin Michigan Ave appeared on my personal card statement. For a chain of this size and reputation, with all the IT resources at its disposal, to make this kind of mistake and to incur such cost and inconvenience for their customers is unconscionable. The customer service rep on the 1800 number then had the audacity to chide me for booking through a third party! I am only giving any stars because the staff at the hotel were very kind in person. But I'm shocked in hindsight though to find out how bad some were at the basics of their job, and how unprofessional and mismanaged the larger Marriott system seems to be.…
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Date of stay: November 2022Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Dec 2, 2022
Dear valued guest, Thank you for taking the time to detail the billing issue you had during your recent stay. Please feel free to contact us directly so that we may investigate. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can’t say enough about our experience with Jevonte. He is friendly, professional and made our return to Chicago. We have been at this hotel numerous times and have not been disappointed by the location however Jevonte made this stay just perfect!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Nov 28, 2022
Dear valued guest, Thank you for your comments regarding our associate, Javonte. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent customer service by manager, Jevonte. He went above and beyond expectations to help resolve a misunderstanding. The room is clean and centrally located. The staff are kind and courteous. This is our 15th year staying here for Black Friday shopping. Beds are comfortable . Would highly recommend if you are looking for a getaway.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Dec 1, 2022
Dear valued guest, Thank you for your comments regarding our associate, Javonte. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$184 - $331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
752
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Claim Your ListingTHE WESTIN MICHIGAN AVENUE CHICAGO $147 ($̶7̶1̶9̶) - Updated 2023 Prices & Hotel Reviews - IL
Frequently Asked Questions about The Westin Michigan Avenue Chicago
Which popular attractions are close to The Westin Michigan Avenue Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.10 miles), and American Girl Place Chicago (0.10 miles).
What are some of the property amenities at The Westin Michigan Avenue Chicago?
Some of the more popular amenities offered include a fitness center, a spa, and room service.
Which room amenities are available at The Westin Michigan Avenue Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at The Westin Michigan Avenue Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin Michigan Avenue Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Francesca's On Chestnut, and Pierrot Gourmet.
Are there opportunities to exercise at The Westin Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Michigan Avenue Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.9 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Is The Westin Michigan Avenue Chicago accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.