THE WESTIN MICHIGAN AVENUE CHICAGO $175 ($̶2̶5̶0̶) - Updated 2019 Prices & Hotel Reviews - IL

About

4.0

Very good

2,961 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Silver level

The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep.

Full view

Property amenities

Paid private parking on-site

Wifi

Fitness Center with Gym / Workout Room

Bar / lounge

Pets Allowed ( Dog / Pet Friendly )

Car hire

Business Center with Internet Access

Conference facilities

Parking

Public wifi

Paid wifi

Paid internet

Internet

Coffee shop

Restaurant

Breakfast available

Banquet room

Meeting rooms

Fax / photocopying

Spa

Massage

Baggage storage

Concierge

Newspaper

Non-smoking hotel

Shared lounge / TV area

ATM on site

24-hour front desk

Express check-in / check-out

Dry cleaning

Laundry service

Ironing service

Shoeshine

Room features

Non-smoking rooms

Suites

Air conditioning

Housekeeping

Room service

Safe

Refrigerator

Flatscreen TV

VIP room facilities

Iron

Good to know

HOTEL CLASS

HOTEL STYLE

Centrally Located

Green

Languages Spoken

English, Spanish

Hotel links

Visit hotel website

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Hotel deals

Location

Full view

100Great for walkers

176Restaurantswithin 0.3 miles

59Attractionswithin 0.3 miles

Contact

909 N Michigan Ave, Chicago, IL 60611-1935

+1 844-631-0595

Getting there

Midway Airport10 miSee all flights

O'Hare Intl Airport16 miSee all flights

ChicagoChicago L7 min

GrandChicago L12 min

See all nearby hotels

Nearby restaurants

Wildberry Pancakes and Cafe

218 reviews

3 minAmerican

See all nearby restaurants

Nearby attractions

Lookingglass Theatre Company

453 reviews

3 minTheaters

Fourth Presbyterian Church

204 reviews

2 minReligious Sites

360 Chicago Observation Deck

10,543 reviews

1 minArchitectural Buildings

American Girl Place Chicago

452 reviews

2 minSpeciality & Gift Shops

See all nearby attractions

2,961Reviews25Q+A100Room tips

Classy for a great price

We've been to Chicago several times but it was our first time booking with the Westin, I considered it in the past but chose elsewhere because they do not have a pool. But I knew that we would not have time this trip for swimming so I thought it would be a perfect time to try it out. NO regrets!. It is a beautiful hotel at a very fair price. Loved the location! I didn't miss the lack of a pool at all. Westin will definitely be our 1st choice from now on. I highly recommend!…

Date of stay: August 2019

Cleanliness

Service

Sleep Quality

Greetings DebinWindsor! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager

Strategic location, efficient

A very good location for shopping and gorgeous views of the lake or the Michigan Avenue. Nice service and a very efficient concierge staff. A honest 4 stars hotel in terms of confort and rooms, club lounge and fitness.

Date of stay: September 2019

Location

Cleanliness

Service

Room Tip: Best views on the 12-14 floors

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Greetings X9126NAmichelec! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager

Disappointed on second visit :(

THIS IS THE FINAL NARRATIVE UPON WHICH I HAVE DECIDED FOR TRIP ADVISOR FULL DISCLOSURE ... I shared this review with hotel management prior to posting ... management credited my Bonvoy account with 5000 points to make amends for the poor check in experience ...that was appreciated .... We texted back and forth regarding upgrades for Titanium members vs contract customers who require suites... unfortunately we had to agree to disagree ... I feel that Titanium status and more than 125 nights in a Bonvoy property in less than a year as well as 60 straight nights in a Bonvoy property puts me at the head of the upgrade list above a contract customer ... management does not and I respect that but do not accept it ... again in fairness I was upgraded to a Jr Suite ...I expected more ... ——————————————————— Complete review follows : We are Bonvoy Titanium Elite members, and we are on our second motor trip across the United States staying at exclusively Bonvoy properties. We will amass over 125 nights this year.... THIS IS BY FAR THE WORST EXPERIENCE WE HAVE HAD since we left home on July 23…. We stayed at this property on our last cross country trip two years ago and were very much looking forward to another stay here (Our first experience was excellent….), unfortunately, we were quite disappointed this time around. When we pulled up to the Westin, the front door area was vacant. There were no valets or bellmen at the front entrance. I had to go into the lobby to find someone to help me. The front of the hotel is in a spot that is difficult to navigate if one is not familiar with it, thus a staff member would have been appreciated to help with the arrival procedure. The check in was with a person who could have cared less about Titanium status, customer service or anything else. She did not thank me for my loyalty as is the usual case. She seemed more interested in getting back to whatever she was doing prior to me disturbing her with my presence. I had asked for an upgrade when making the reservation and also upon arrival, but was told I was denied and that she “could not take the upgrade away from someone else.” I wonder if everyone else averaged a stay in a Bonvoy every 3 nights all year??? Parking was a joke… $ 72 for parking per night…in the hotel parking lot. But you have access to your car 24 hours per day. (I have never parked anywhere where I did not have access to my car 24 hours per day…. I do not know what that nonsense was all about.) I parked across the street and saved quite a bit of money. Over all, I feel the lobby staff was cold, not helpful and extremely unwelcoming. This is exactly the opposite of what I have come to expect from Bonvoy properties and staff over my several years as a member. To say that I am disappointed with the entire experience is to master the art of understatement. This is unfortunate, because the hotel is in a very good location in the city. It is also a very nice property with a lot to offer…. However, I doubt If I would ever come back or would recommend this location to anyone. On a good note, Brittany in the club lounge is a superstar. She was very efficient, polite and friendly. It was a pleasure to spend time with her in the lounge. Good news ... there are a number of Bonvoy properties in the area from which to choose ....…

Date of stay: September 2019Trip type: Traveled as a couple

Dear Jmetallo, We appreciate your gift of feedback. Please reach out to us directly at chiwifrontoffice@marriott.com to further discuss your experience. -Abby, Assistant Front Office Manager

Stayed as a couple while moving our daughter downtown. AWESOME location across from Hancock building and very close to the most iconic Chicago stores and beautiful Lake Michigan. Service and check-in was prompt and professional with the room being a great value ( no suprises) for the city. The hotel had a bar/restaurant club so you did not need to leave EXCEPT... the location is the BEST and the major reason we will be returning to stay here again soon!…

Date of stay: September 2019

Location

Cleanliness

Service

Room Tip: All appear to be good!

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Greetings mattfasang! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager

Honeymoon

Lovely hotel which is very central. Staff were very friendly and helpful. Arrived to find our room had been upgraded to a deluxe room which was a lovely surprise Great breakfast in the grill. Only negative was the shower as the pressure was poor and the temperature tepid

Date of stay: September 2019Trip type: Traveled as a couple

Greetings millymollymandy2612! We are delighted to hear you had a great stay! We look forward to your next stay! Be Well, Wren, Guest Service Manager

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PRICE RANGE

$164 - $488 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago

LOCATION

United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile

NUMBER OF ROOMS

752

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The Westin Michigan Avenue Chicago Hotel

The Westin Michigan Avenue Chicago

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