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The Westin Michigan Avenue Chicago

Expedia.com$299*
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#54 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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The Westin Michigan Avenue Chicago
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2,448 Reviews from our TripAdvisor Community

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Showing 2,338: English reviews
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New York City, New York
Reviewed yesterday NEWvia mobile

From the email received before I arrived, the service at this Westin is by far some of the best in the business. Mostly regular Westin fare, which is always solid but true standout is their staff. Thank you for being so welcoming! It makes a huge difference for business traveling.

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Helpful?
Thank HaphazardGourmet
Mexico
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago via mobile

We loved the location of the hotel as it is walking distance from most sights. We asked for an executive suite and I was really impressed with the size of the living room. It was separated by a door and although the bedroom was comfortable the closet space was limited. However, I was amazed at the huge size of the...

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Helpful?
Thank lmchpt
About Hotel's Favorite Review
Management response:

We are happy you and your family enjoyed the extra space and were able to relax and recharge during your stay. Our newly renovated Crown Suites are very spacious and have a great view overlooking Michigan Avenue. See you next time! Be Westin.

Reviewed 2 days ago NEW

The Westin staff at the Michigan Avenue location are absolutely fantastic. Michael is always perfectly social upon entrance and Lauren at the front desk remembers your preferences and goes way above and beyond expectations. She even remembers your room preferences and welcomes you back with your favorite type of room without ever having to ask. When traveling on business, the...

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Helpful?
Thank Andrew C
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your great words which mean a lot coming from a road warrior like yourself. We look forward to your next visit and very much appreciate your loyalty to our hotel.

Dublin, Dublin, Ireland
Reviewed 2 days ago NEW

I've been to the Westin in Michigan Avenue for the first time as a business trip in April 2017. Overall a great experience. Check-in procedure was quick and well handled. You feel very comfortable from the moment you walk in. there is a large lobby with sofas and a nice restaurant/bar beside the registration desk. Friendly staff. Room is quite...

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Helpful?
Thank Johnny M
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Great to read that you enjoyed your overall stay and thank you for the gift of feedback. We will review the Make a Green Choice program with the team and make sure we communicate it well at check-in, besides the hangar in the room. The program allows a guest to forfeit housekeeping service for either points or a $5 voucher...

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Was greeted with charming receptionist very helpful. Room was clean, with very stylish furniture and great king size bed All necessities were provided - such as great shampoo, conditioner, soap, mouthwash, lavender oil😍. Highly recommend!

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Helpful?
Thank Lenka47
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your vote of confidence. Be sure to book your next room on starwoodhotels.com which always includes free wi-fi. We look forward to welcoming you back soon.

Toronto, Canada
Reviewed 3 days ago NEW

What a great experience! The room was exceptionally clean, spacious, and comfortable. The king sized bed made me feel as if I were sleeping on a cloud. Staff were helpful, friendly and knowledgeable. The location is perfect, right in the heart of the downtown core and close to the El. My only complaint is that there should be free wifi...

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Helpful?
Thank Alex F
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Great feedback and thanks for sharing your impression with your friends and the world! Wi-Fi is free for all reservations that are made on Starwoodhotels.com so be sure to book there in the future. Come back soon and thank you on behalf of the entire team.

Los Altos, California
Reviewed 6 days ago NEWvia mobile

This property was up to snuff with Westin standards I've come to expect. Helpful and friendly staff. Nice rooms and wonderful beds. Our room had a great view too of the lakefront and Hancock Tower. Obviously it is convenient to shopping and restaurants galore but also easy to hop on bus right outside hotel and the El is a short...

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Helpful?
Thank tarheeltraveler367
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

On behalf of the entire team, Thank You for your kind words and we are so happy that you enjoyed the hotel, our location and most of all our team. Be sure to book your next reservation on starwoodhotels.com and Wi-Fi will always be included. We look forward to welcoming you back very soon!

Dublin, Ireland
Reviewed 6 days ago NEW

Right next to the Sears Tower (I know they've changed the name but it will always be the Sears Tower to me and many others!). Location is great - top of North Michigan Ave so in the midst of all the shops. 2 blocks from Oak Lane Beach and the lovely walk/cycle/run path that runs alongside Lake Michigan (PERFECT for...

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Helpful?
Thank BusTraveller50No
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

We're thrilled that you enjoyed your visit however a small correction to your location indicator of our hotel: We are in fact next to Hancock Center and 2 blocks from Oak Street Beach. Sears Tower is on the other side of town. All of our rooms are newly renovated and some of them have great views of Lake Michigan or...

Chicago, Illinois
Reviewed 6 days ago NEW

We did the American Girl trip to Water Tower. We liked the hotel. Rooms were clean and typical size (which is nice for a city hotel). Staff was not intrusive. Breakfast can get pricey. I would stay again and get the included breakfast package.

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Helpful?
Thank momdadgirls
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Thanks for the kind comments and we're very pleased to see that you enjoyed your experience. Be sure to reserve on our starwood.com site so that wi-fi is included.

Chicago, Illinois
Reviewed 1 week ago via mobile

We came into the city for the weekend. We had 3 rooms and they accommodated us on the same floor. Check in was understaffed with a long line. Pros: location- right in the heart of Michigan Ave. newly remodeled. Rooms are large and well maintained. Cons: long wait at check in. Parking is a crazy $70 a night. Elevators are...

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Helpful?
Thank LizaAllee
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

Our hotel is located on Michigan Avenue and in the heart of Chicago's best shopping area. Oak Street Beach and other popular landmarks are within walking distance. Thank you for the gift of feedback. Our valet parking includes unlimited in & out privileges. Alternatives include a self-parking garage in the Hancock building across the street. We are happy that you...

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05/07/2017 05/08/2017
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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $184 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travelers.
14 questions
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I had a nice room in floor 15th, not an amazing view from there, but still nice and quiet.”
johnnym995, 2 days ago | Read review
“Go up high to avoid the traffic noise of Michigan Avenue”
BusTraveller50No, 6 days ago | Read review
“Recommend upper floors with Lake Michigan views”
WilliamH792, 2 weeks ago | Read review
“Request high floor.”
EdisonB925, 3 weeks ago | Read review
“Ask for a lake view.”
cdmitch1, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$299* /night
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HotelQuickly$384
Booking.com$299
Hotels.com$299
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Prices are for 1 room, 2 adults
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