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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 03/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Michigan Avenue Chicago
Updated 03/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#82 of 217 hotels in Chicago
Location
4.8
Cleanliness
4.2
Service
4.2
Value
3.8
GreenLeaders Silver level
The Westin Michigan Avenue Chicago is on the Magnificent Mile in downtown Chicago, Illinois across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our hotel's doorstep. Make the most of our location on the Magnificent Mile with a full day of activities, then reset at our Body Rituals Boutique Spa. Other hotel amenities include a WestinWORKOUT® Fitness Studio. Plan thoughtful downtown meetings and celebrations in more than 37,000 square feet of well-appointed event space, boasting natural light, custom catering and expert guidance. Find your respite in spacious hotel rooms and suites featuring sweeping views, a Heavenly® Bed and relaxing bath amenities. Elevated experiences await on the Magnificent Mile at The Westin Michigan Avenue Chicago.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Location
Full view
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.3 miles
65Attractionswithin 0.3 miles
Contact
909 North Michigan Avenue, Chicago, IL 60611
Getting there
ChicagoChicago L7 min
Clark/DivisionChicago L12 min
Rental CarsSee rental cars from $34/day
3062Reviews32Q+A100Room tips
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Ideally located for sightseeing - across the road from Chicago 360 , five minutes from the beach , ten minutes from the river walk and right amongst the shops , perfect. In fact we walked everywhere except to the baseball game which we got the train to. The hotel reception were friendly and welcoming and our room had everything we needed for a comfortable stay. The bed was super comfy , lovely bedding and a good bathroom. The only downside was the lack of view but not a problem. We had opted to upgrade for access to the club lounge which worked well. We were always able to get a selection of hot or cold non alcoholic drinks with a nice breakfast selection including eggs , bacon and hash browns and fruit , cakes and snacks during the day. In the evening the selection was even better with cheeses , wraps , fruit and other options different every day. It was so convenient being able to pop in at various times during the day for refreshments. It was a shame however it wasn’t more comfortable with sofas and low tables as it didn’t make you want to linger more a clean canteen vibe going on than comfortable but again not a problem. Also a shame that there wasn’t the option of a complimentary glass of wine or a beer with your snacks in the evening. Our room was always cleaned very well , plenty of lifts available so no long waits in the lobby. We thoroughly enjoyed our stay and would not hesitate to stay again. Finally the previous reviewer mentioned the Delaware food and liquor shop at the back of the hotel which was gratefully received and perfect to pick up a bottle of wine for the room.and there was a fridge in the room to.chill it too.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 1 week ago
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed your stay. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This place is simply amazing. So many things they do good. Super easy check in. Super clean. Friendly staff. Literally 10 minute walk to Oak St. Beach. Best little cafe about two blocks away, Tempo Cafe. They have amazing omelettes. The last great tip on this place. Just out the back door at the end of the block is a hidden gem for all your room needs. Delaware food and liquor. Once you find that you will be glad you did. Safe Travels Friends
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Aug 22, 2022
Dear Briana, Thank you so much for your review. We're so happy you enjoyed your stay. When your travels bring you back to Chicago, we hope you will consider us your home away from home. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with a couple of my kids for a quick get away. The hotel is nice. Small lobby, small rooms. No pool. Parking is insanely expensive. For the same price there are better options in the area with more amenities. The one positive is the view. We had a room on the 26th floor with a great view of the lake.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Aug 15, 2022
Dear valued guest, Thank you for your comments regarding your recent stay with us. We’re happy to know you enjoyed the view from your room of beautiful Lake Michigan. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a recent multi-night stay at this property and found the staff and facilities to be welcoming and accommodating for the most part. For me, the greatest strength of the hotel is its location, as there are a considerable number of restaurants and attractions within a short walk. The rooms are typical Westin--nothing out of the ordinary, but perfectly comfortable and reliable. This could have been a Marriott or Hilton and I wouldn't have noticed a difference. My only negatives are as follows: * The Heavenly bath products were supplemented by Hopal branded products, and the skin moisturizer smelled absolutely rancid. Given my multi-night stay, I ended up picking up moisturizer from a drugstore down the street. A colleague commented on the same. * The service at the front desk was hit-or miss, as I witnessed some curtness from a couple of the front desk associates with other guests. Not good! There was also a lack of Bonvoy status recognition upon my check-in and no upgrade. Again, I had a pleasant stay, and would certainly return again, albeit I do really like the Omni down the street.…
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Date of stay: July 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jul 25, 2022
Dear valued guest, Thank you for sending us a detailed description of your most recent stay. We pride ourselves in offering our guests pleasant and comfortable accommodations. We will review your comments with our associates so that we may determine where necessary improvements can be made. We look forward to seeing you again in the future so that we may show you true Westin hospitality. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a pretty walkable part of town, My room was decent but there were little things that I didn’t feel matched the price tag such as no hand soap or lotion in the room, I had to request an extra set of towels as there was just 1 of each size and the bathroom seemed dirty so I wiped everything down myself before I felt comfortable showering or putting my stuff on the counter. The staff is pleasant and the adjoining restaurant was great for a glass of wine night cap. I recommend walking across TVs street to the proper Starbucks vs getting your coffee at the hotel Starbucks. Overall my experience was fine, I would give it another chance was just disappointed by the over-sites from housekeeping when setting up the room.
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: There is a Starbucks across the street where you get a full menu ca the limited menu in the lobby...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jul 12, 2022
Dear valued guest, Thank you for your comments detailing your recent stay with us. We pride ourselves on offering our guests pleasant and comfortable accommodations. We will review your comments with our associates so that we may determine where necessary improvements can be made. We look forward to seeing you again so that we may show you true Westin hospitality. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the Westin as part of a Dead and Company package for the Wrigley shows. Check in was a breeze, our extra night stay was combined with our package nights with no issue. Getting an upgrade and late checkout was easy peasy. Great location, close to train and everything else. We walked to Navy Pier and then to the River Walk. We stayed on the 8th floor with a view of michigan ave and the John Hancock bldg. We loved the view Room was spacious, quiet and clean. Bed was very comfortable. There was a hairdryer,and room was quiet despite being right outside the elevator. Starbuck's line was only busy Saturday morning. Cons - restaurant is expensive, but many options right out the door pillows were too soft in room coffee - not great We would stay here again by choice!! and D&C shows were Amazing!!!…
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Michigan Ave views are pretty cool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jun 29, 2022
Dear Valued Guest, Thank you for your positive comments. We're so glad you enjoyed your recent visit, and we will share your thoughts with our team. We look forward to seeing you again soon. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm currently here, and if I were staying more than one more night, I would check out early. This experience reminds me of that scene from Game of Thrones where Septa Unella is constantly ringing a bell and yelling SHAME at a naked Cersi Lannister walking through the streets of King's Landing. At least Cersi was atoning for her sins. This Westin has no shame - or should I say the owner of this property. My main issue can't be blamed on supply chains or labor shortages. But at the price point for the last few nights, you think money could solve some of this hotel's problems. First, the most seasoned road warrior knows the Westin brand is famed for its heavenly bed. I've always been able to count on a good's night sleep when staying at the Westin - not this trip. My bed the last two nights have been a hellish experience that doesn't provide for a good night's sleep. Simply, this mattress is dead. If you can't get a restful night here, then why stay? I've had other issues like no housekeeping after requesting it, no food being available when I checked in at 3:00 PM, a tattered duvet on the bed, etc. I'm sympathetic to any hotelier right now, but I get the sense this GM doesn't spend the occasional night in the hotel often. Because if this person did, my review and so many others wouldn't be warning people off. So unlike Cersi, I've learned my lesson. As someone who gets to Chicago a fair amount for work and pleasure, I'm going to be skipping the Marriott brands. This Westin has a few competitors in the area and I'll be staying elsewhere. I do have a nice view of the lake, so that's something I guess.…
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Date of stay: June 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Jun 3, 2022
Dear valued guest, We appreciate your taking the time to let us know of your disappointing experience during your recent stay. We have reviewed your comments as an executive team, and we will keep working on improvements. We hope to see you again soon, so that we may show you true Westin hospitality. Be well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just stayed at the Westin in a suite on the 26th floor. The suite is located right outside the elevator. The room was basically 2 old rooms combined. The ventilation was awful! It was a really warm 80 degrees weekend in Chicago and our room a/c could never cool down the suite despite being on HIGH the entire weekend stay. There was only 1 a/c vent by the master bed and nothing by the couch/tv in sitting area in bedroom. Then in the other room of the suite there was a bit of circulation, but it was way too warm. There was a tiny a/c vent in the bathtub shower stall but it couldn't begin to cool down the bathroom. We were in town for an event and when you're trying to get ready and it's so hot in your room drying your hair it's annoying. Also, we are Titanium Marriott members and were looking forward to enjoying the M Club/exec lounge type room at this property. It was CLOSED all weekend. Apparently they may only open during week days for business travelers? So unfortunate as we planned on using that in between our running around. The breakfast available for purchase in the restaurant downstairs was awful and cold food. So bad the 1st morning we didn't bother going back the 2nd morning. The lobby is nice and clean and has a tiny Starbucks but the line was always HUGE! There was not enough staff working the front desk during a check in on a Friday for weekend guests. Management should know the occupancy expected and plan for it! So annoying to wait in the longest line with 1 worker when you're trying to check in on a Friday afternoon! I had to take my luggage into the lobby bathroom and get changed in there for our late afternoon/evening event because our suite wasn't ready yet even past check in time!! Overall a great location for a hotel but it's too old and has issues so I will never stay here again.…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: We had 26th flr even numbered room. Looked right into JHancock bldg offices. Can't see Lake...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 18, 2022
Dear valued guest, Thank you for your comments detailing your recent stay with us. Please accept our apologies for your disappointing guest experience. We pride ourselves in offering our guests pleasant and comfortable accommodations. We will review your comments with our associates so that we may determine where necessary improvements can be made. We look forward to seeing you again in the future so that we may offer you true Westin hospitality. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This may seem like a silly thing to take away stars over, but the lack of a hair dryer in the room knocks this down from 4 stars to two. I did t realize the lack of a dryer before my hair was already wet, because I was assuming this “4 star” hotel would have one.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 16, 2022
Dear Sandy, Thank you so much for your comment regarding the lack of a hair dryer. We will make sure each room is equipped with a hair dryer in the future. We look forward to having you back with us again soon. Be well Westin Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Marriott takeover has not been kind to this (and other ) Westin brands. But of course, they’ll blame it on Covid. The lobby is sloppy. There isn’t enough help at the front desk. There is no hotel restaurant, no room service. In place of a restaurant is an under stocked “grab and go,” and some vending machines. We were here for six nights, there is only housekeeping if you ask for it. No concierge. Doorman only part time. Bellmen? Haven’t seen one. You couldn’t ask for a better location for a hotel in Chicago. We have stayed here before and enjoyed it. But I doubt we’ll be back. We’re BonVoy members so there are options.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 13, 2022
Dear Phaniefield, Thank you for your comments. Our restaurant, 909 North, is now open and happy to serve our guests. We hope to welcome you back soon. Be well, Westin Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$208 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
752
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Claim Your Listing Frequently Asked Questions about The Westin Michigan Avenue Chicago
Which popular attractions are close to The Westin Michigan Avenue Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.10 miles), and American Girl Place Chicago (0.10 miles).
What are some of the property amenities at The Westin Michigan Avenue Chicago?
Some of the more popular amenities offered include a fitness center, a spa, and room service.
Which room amenities are available at The Westin Michigan Avenue Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at The Westin Michigan Avenue Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin Michigan Avenue Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and The Lobby.
Are there opportunities to exercise at The Westin Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Michigan Avenue Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.9 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Is The Westin Michigan Avenue Chicago accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.