I come to Chicago frequently to visit my son. I love to stay at The Westin Michigan Ave. The rooms are so comfortable and you can't beat the price! But the main reason for this post is because of the people that work at this location. They are always SO NICE and accommodating. I had a terrific stay. The location is central to everything you want to see and do in Chicago, along with so many fantastic restaurants (I'm sure you could walk to them, but when it's cold, I take a ride share for about 5 minutes). Being from Southern California, I especially like that the heat in the rooms works exceptionally well! Also - even though they don't have the classic style room service, you could order food from the restaurant downstairs and take a quick elevator down to pick it up. Super easy and yummy.…
We stayed for a wedding and had such a nice time. Ally and Alfredo were so friendly and so helpful with our early check in. The wedding space was very nice, food was great at the event and also at the lobby bar. The rooms are a bit dated with cracking and peeling paint but very clean, spacious, and comfortable.
We had an amazing stay at the Westin on Michigan Avenue! We arrived early in the morning after taking a super early flight into town. We were able to get a room right away, and every single person we dealt with at the hotel was super friendly and accommodating. From Allie at the front desk to Barbara at 909 North, everyone went out of their way to answer any questions we had and to make our stay a great one! This was our first stay at the Westin on Michigan Avenue but it won’t be our last!
The most welcoming staff at this hotel property! From the Filipino bell staff all the way to the front desk team. Ally from the front desk was so incredibly welcoming and professional. She knows how to take good care of Ambassador Elite members! My complimentary room upgrade as an AE was very much appreciated. The room itself and stunning views of Michigan Ave were superb. For that, I had to offer my recognition to Ally. Ally is a strong asset to this property! I look forward to retuning here again.
Stayed here two nights during a business trip. As a Bonvoy Platinum I felt spoiled. Upgraded to a nice, spacious suite which was well appointed and comfortable. The $20 daily resort fee is annoying, but it comes with $20/day of F&B credit. As a Platinum you get a complimentary dessert at 909 restaurant, plus a free drink a night. Overall, highly recommended business hotel.
We originally wrote a good review but that was before we found out we had been wrongly charged for using the WiFi ! On checking in we were told by the receptionist that if we signed up to their Marriott Bonvoy club although the internet charges would show on our invoice they would be credited back as members of the club don’t pay for internet usage. We explained that we didn’t need it as we had 4G with our own phone providers in the UK covered us but she was persuasive and as we would probably use their hotels again we signed up. We checked out very early three days later and as our chauffeur was already there I only glanced at the bill noted that the balance stated nil and left. So imagine our surprise when our credit card statement came through on our return home and we’d been charged over a hundred pounds for internet usage ! We attempted to contact the hotel but they refused to look into it or explain why we’d been charged and surprise surprise there is no trace of us joining the Marriott Bonvoy Club. So word of warning for those looking to stay here yes it’s a lovely hotel , well situated for all the sights but be very careful if they try and sign you up and promise free WiFi…….…
Stayed here for one night on black Friday. Paid 180 for the night. Arrived via Amtrak at 11 am and was granted a early check in. Room was nice and well cleaned. My only complaint was that the coffee maker was sort of "hidden" in a storage area the the t v sits on. Lobby bar was ok but was the typical high price point. For what I paid I was satisfied and would return
This hotel double charged me for my three-night work stay last month. I booked on Hotwire.com and prepaid in full. so imagine my surprise when another massive charge for the Westin Michigan Ave appeared on my personal card statement. For a chain of this size and reputation, with all the IT resources at its disposal, to make this kind of mistake and to incur such cost and inconvenience for their customers is unconscionable. The customer service rep on the 1800 number then had the audacity to chide me for booking through a third party! I am only giving any stars because the staff at the hotel were very kind in person. But I'm shocked in hindsight though to find out how bad some were at the basics of their job, and how unprofessional and mismanaged the larger Marriott system seems to be.…
Can’t say enough about our experience with Jevonte. He is friendly, professional and made our return to Chicago. We have been at this hotel numerous times and have not been disappointed by the location however Jevonte made this stay just perfect!
Excellent customer service by manager, Jevonte. He went above and beyond expectations to help resolve a misunderstanding. The room is clean and centrally located. The staff are kind and courteous. This is our 15th year staying here for Black Friday shopping. Beds are comfortable . Would highly recommend if you are looking for a getaway.
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