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909 North Michigan Avenue, Chicago, IL 60611
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Traveler (834)
Room & Suite (587)
Dining (58)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Michigan Avenue Chicago
Updated 03/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#87 of 218 hotels in Chicago
Location
4.8
Cleanliness
4.2
Service
4.2
Value
3.8
GreenLeaders Silver level
The Westin Michigan Avenue Chicago is on the Magnificent Mile in downtown Chicago, Illinois across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our hotel's doorstep. Make the most of our location on the Magnificent Mile with a full day of activities, then reset at our Body Rituals Boutique Spa. Other hotel amenities include a WestinWORKOUT® Fitness Studio. Plan thoughtful downtown meetings and celebrations in more than 37,000 square feet of well-appointed event space, boasting natural light, custom catering and expert guidance. Find your respite in spacious hotel rooms and suites featuring sweeping views, a Heavenly® Bed and relaxing bath amenities. Elevated experiences await on the Magnificent Mile at The Westin Michigan Avenue Chicago.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Hotel links
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3059Reviews32Q+A100Room tips
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Most Recent
Peaceout06 wrote a review Jun 2022
Plymouth, Minnesota28 contributions22 helpful votes
+1
We stayed at the Westin as part of a Dead and Company package for the Wrigley shows. Check in was a breeze, our extra night stay was combined with our package nights with no issue. Getting an upgrade and late checkout was easy peasy. Great location, close to train and everything else. We walked to Navy Pier and then to the River Walk. We stayed on the 8th floor with a view of michigan ave and the John Hancock bldg. We loved the view Room was spacious, quiet and clean. Bed was very comfortable. There was a hairdryer,and room was quiet despite being right outside the elevator. Starbuck's line was only busy Saturday morning. Cons - restaurant is expensive, but many options right out the door pillows were too soft in room coffee - not great We would stay here again by choice!! and D&C shows were Amazing!!!
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Michigan Ave views are pretty cool
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 3 days ago
Dear Valued Guest, Thank you for your positive comments. We're so glad you enjoyed your recent visit, and we will share your thoughts with our team. We look forward to seeing you again soon. Be well,
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DCAFrank wrote a review Jun 2022
Washington DC, District of Columbia8 contributions6 helpful votes
I'm currently here, and if I were staying more than one more night, I would check out early. This experience reminds me of that scene from Game of Thrones where Septa Unella is constantly ringing a bell and yelling SHAME at a naked Cersi Lannister walking through the streets of King's Landing. At least Cersi was atoning for her sins. This Westin has no shame - or should I say the owner of this property. My main issue can't be blamed on supply chains or labor shortages. But at the price point for the last few nights, you think money could solve some of this hotel's problems. First, the most seasoned road warrior knows the Westin brand is famed for its heavenly bed. I've always been able to count on a good's night sleep when staying at the Westin - not this trip. My bed the last two nights have been a hellish experience that doesn't provide for a good night's sleep. Simply, this mattress is dead. If you can't get a restful night here, then why stay? I've had other issues like no housekeeping after requesting it, no food being available when I checked in at 3:00 PM, a tattered duvet on the bed, etc. I'm sympathetic to any hotelier right now, but I get the sense this GM doesn't spend the occasional night in the hotel often. Because if this person did, my review and so many others wouldn't be warning people off. So unlike Cersi, I've learned my lesson. As someone who gets to Chicago a fair amount for work and pleasure, I'm going to be skipping the Marriott brands. This Westin has a few competitors in the area and I'll be staying elsewhere. I do have a nice view of the lake, so that's something I guess.
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Date of stay: June 2022
Location
Service
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Trip type: Traveled on business
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded 4 weeks ago
Dear valued guest, We appreciate your taking the time to let us know of your disappointing experience during your recent stay. We have reviewed your comments as an executive team, and we will keep working on improvements. We hope to see you again soon, so that we may show you true Westin hospitality. Be well,
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mki_home wrote a review May 2022
Indianapolis, Indiana91 contributions62 helpful votes
We just stayed at the Westin in a suite on the 26th floor. The suite is located right outside the elevator. The room was basically 2 old rooms combined. The ventilation was awful! It was a really warm 80 degrees weekend in Chicago and our room a/c could never cool down the suite despite being on HIGH the entire weekend stay. There was only 1 a/c vent by the master bed and nothing by the couch/tv in sitting area in bedroom. Then in the other room of the suite there was a bit of circulation, but it was way too warm. There was a tiny a/c vent in the bathtub shower stall but it couldn't begin to cool down the bathroom. We were in town for an event and when you're trying to get ready and it's so hot in your room drying your hair it's annoying. Also, we are Titanium Marriott members and were looking forward to enjoying the M Club/exec lounge type room at this property. It was CLOSED all weekend. Apparently they may only open during week days for business travelers? So unfortunate as we planned on using that in between our running around. The breakfast available for purchase in the restaurant downstairs was awful and cold food. So bad the 1st morning we didn't bother going back the 2nd morning. The lobby is nice and clean and has a tiny Starbucks but the line was always HUGE! There was not enough staff working the front desk during a check in on a Friday for weekend guests. Management should know the occupancy expected and plan for it! So annoying to wait in the longest line with 1 worker when you're trying to check in on a Friday afternoon! I had to take my luggage into the lobby bathroom and get changed in there for our late afternoon/evening event because our suite wasn't ready yet even past check in time!! Overall a great location for a hotel but it's too old and has issues so I will never stay here again.
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Date of stay: May 2022
Rooms
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Sleep Quality
Room Tip: We had 26th flr even numbered room. Looked right into JHancock bldg offices. Can't see Lake...
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 18, 2022
Dear valued guest, Thank you for your comments detailing your recent stay with us. Please accept our apologies for your disappointing guest experience. We pride ourselves in offering our guests pleasant and comfortable accommodations. We will review your comments with our associates so that we may determine where necessary improvements can be made. We look forward to seeing you again in the future so that we may offer you true Westin hospitality. Sincerely,
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Sandy A wrote a review May 2022
11 contributions1 helpful vote
This may seem like a silly thing to take away stars over, but the lack of a hair dryer in the room knocks this down from 4 stars to two. I did t realize the lack of a dryer before my hair was already wet, because I was assuming this “4 star” hotel would have one.
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Date of stay: May 2022Trip type: Traveled with family
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 16, 2022
Dear Sandy, Thank you so much for your comment regarding the lack of a hair dryer. We will make sure each room is equipped with a hair dryer in the future. We look forward to having you back with us again soon. Be well Westin Management
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phaniefield wrote a review May 2022
Auburn, California48 contributions22 helpful votes
The Marriott takeover has not been kind to this (and other ) Westin brands. But of course, they’ll blame it on Covid. The lobby is sloppy. There isn’t enough help at the front desk. There is no hotel restaurant, no room service. In place of a restaurant is an under stocked “grab and go,” and some vending machines. We were here for six nights, there is only housekeeping if you ask for it. No concierge. Doorman only part time. Bellmen? Haven’t seen one. You couldn’t ask for a better location for a hotel in Chicago. We have stayed here before and enjoyed it. But I doubt we’ll be back. We’re BonVoy members so there are options.
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Date of stay: May 2022Trip type: Traveled with family
1 Helpful vote
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 13, 2022
Dear Phaniefield, Thank you for your comments. Our restaurant, 909 North, is now open and happy to serve our guests. We hope to welcome you back soon. Be well, Westin Management
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Henry A wrote a review May 2022
1 contribution
Rooms are not soundproofed as advertised. We could clearly hear people having sex and watching TV (we were both woken up by this in the night). Bathroom counter had not been wiped and was dusty, and body wash was out. Line at check-in was long. Wifi sign in process is annoying and wifi was exceptionally slow on the computer. Do yourself a favor and choose something cheaper for the same (or better) quality.
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Date of stay: May 2022Trip type: Traveled with friends
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 14, 2022
Dear R6562AThenrya, We appreciate your honest feedback. Be Well, Front Office Management
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al16 wrote a review May 2022
chicagio,il92 contributions57 helpful votes
The hotel was nice. It appears to be a convention hotel and is right off Michigan Ave. The famous Drake is around the corner, and if you want to see the lake it's only a few blocks away. We did hear that Chicago has been experiencing some high crime rates with smash and grabs. Sadly, we didn't feel that safe walking around, so pretty much stayed in the hotel most of the time. The famous Macy's was gone. I think the crime was too much for them. Other than that, the hotel was pretty much a good fit.
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Date of stay: May 2022
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1 Helpful vote
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 5, 2022
Thank you for your feedback on your stay at our beautiful property on Michigan Avenue. We are right around the corner from the beach and several shopping attractions, we hope to welcome you back to Chicago soon. Be Well, Front Office Management
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Lemon2178 wrote a review May 2022
3 contributions
Please be advised: there is no room service, despite what the Westin website suggests. Also, Sunday brunch buffet is lackluster and overpriced. Room was clean and staff was friendly, but I am so hungry.
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Date of stay: May 2022Trip type: Traveled with friends
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded May 5, 2022
Thank you for your feedback. Be Well, Front Office Management
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Sarah wrote a review Apr 2022
Las Vegas, Nevada5 contributions4 helpful votes
Stayed at this hotel 10 years ago and loved the location… was so excited to be here again but was so let down and disappointed when the hotel seems exactly the same! Old, dusty and just in dire need of an upgrade. Pillows were flat, toilet wobbled everytime I sat down, no house slippers (even though online it says each room has slippers) every Westin has a robe and slippers I called to ask and they didn’t have any! Walls are paper thin we could hear the elevator ding every time it stopped on our floor and every knock on a door and every hallway conversation. Price was cheap, and now I know why. This property is far from a typical Westin atmosphere. Restaurant downstairs wasn’t great for breakfast, tasted like airport food. The Staff is friendly however. They are the only good thing about the place.
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Date of stay: April 2022Trip type: Traveled as a couple
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Response from Westin Management, Guest Services / Front Office at The Westin Michigan Avenue Chicago
Responded Apr 9, 2022
Dear Sarahhh702, We appreciate your feedback and have shared this information with our team. Be well, Front Office Management
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PaigeLO wrote a review Mar 2022
Charleston, SC118 contributions74 helpful votes
I have stayed at the Westin Michigan Ave twice since December and was pleasantly surprised when checking in last week that the restaurant in the lobby is re-opened. Also new since my last stay - the evening reception for guests with access to the concierge lounge Monday-Friday. The hotel is older and the bathrooms are showing their age. However, the main areas in the rooms look to be more recently renovated and the lobby area is large and clean. Great location close to Oak Street and Michigan Ave shopping as well as the entrance to Oak Street Beach/Lakefront trail. I am already planning my next stay at Westin Michigan Ave
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Date of stay: March 2022
Location
Service
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Room Tip: Partial lake view room is nice
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PRICE RANGE
$268 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
752
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Frequently Asked Questions about The Westin Michigan Avenue Chicago
Which popular attractions are close to The Westin Michigan Avenue Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.10 miles), and American Girl Place Chicago (0.10 miles).
What are some of the property amenities at The Westin Michigan Avenue Chicago?
Some of the more popular amenities offered include a fitness center, a spa, and room service.
Which room amenities are available at The Westin Michigan Avenue Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at The Westin Michigan Avenue Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin Michigan Avenue Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Francesca's on Chestnut, and Pierrot Gourmet.
Are there opportunities to exercise at The Westin Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Michigan Avenue Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.9 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Is The Westin Michigan Avenue Chicago accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.