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The Westin Michigan Avenue Chicago

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909 North Michigan Avenue, Chicago, IL 60611
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$249
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Free cancellation until 07/13/21
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Traveler (824)
Room & Suite (554)
Dining (50)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Michigan Avenue Chicago
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Westin Michigan Avenue Chicago is on the Magnificent Mile in downtown Chicago, Illinois across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our hotel's doorstep.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Coffee shop
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Hotel links
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3,035Reviews30Q+A100Room tips
Traveler rating
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Popular mentions
Sagar J wrote a review Mar 2020
Minneapolis, Minnesota2 contributions2 helpful votes
Was really looking forward to this weekend. Had a group coming into town for St Patrick’s day. I’ve always had great experiences with Westin and Mariott, so this hotel was a no brainer for us to book. My group had booked this hotel months in advance. With Coronavirus scares and all the direction from the city advising against coming to Chicago. Our group was pretty impacted by the virus. We spoke with the airlines and we were able to reschedule our weekend trip. After speaking with Mariott, they originally said they would be able to help us cancel the reservations and receive a refund for our trip. After spending about an hour on the phone with the front desk and being transferred around many times, we ended up connecting with Eileen Rakow, the ‘General Manager.’ She was completely insensitive to the coronavirus and our group’s concerns. She even went as far as to say that since ‘You’re not coming from an impacted country, so you won’t be getting a refund or reschedule.’ I’ve stayed at many hotels around the country for pleasure and for business and she was by far the most insensitive and careless general manager I’ve experienced. We tried to ask to reschedule as we were trying to work with the hotel as best as possible. This was super frustrating because we were already told earlier that we would be refunded or receive a voucher to reschedule. She was just overly rude to us and completely insensitive around the virus and the impact it has caused. I will not be staying at this hotel again, and would avoid at all costs.
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Date of stay: March 2020
Service
1 Helpful vote
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Response from WMAManagement, Front Office Manager at The Westin Michigan Avenue Chicago
Responded Mar 15, 2020
Greetings Sagar_J612, Thank you very much for your valued feedback. We would love the opportunity to discuss your experience further. Please feel free to reach out directly if you would like to continue this conversation. Be well, Jacob Front Office Manager 312-943-7200 chiwifrontoffice@marriott.com
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Kenneth C wrote a review Mar 2020
Amarillo, United States5 contributions6 helpful votes
Our room was very comfortable and clean. The staff went above and beyond our expectations! After my wife's surgery, the entire staff was very caring and helpful! Loaned us a wheelchair to help her get around the hotel and to go out for dinner. Will definitely stay there again!
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Date of stay: March 2020
Value
Location
Service
Room Tip: ask for a king deluxe room
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1 Helpful vote
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded Mar 16, 2020
Greetings 878kennethc! We are delighted to hear you had a great stay with us! We look forward to your return to Chicago! Be Well, Wren Guest Relations Manager
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roberttyram wrote a review Mar 2020
lake zurich, United States21 contributions46 helpful votes
The friendliness of the staff from the time you step out of your car until the day you leave is fantastic. The food in the grill is better than average and a good place for lunch. Check in and out with Maria was flawless
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: North facing for a view of the lake
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2 Helpful votes
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded Mar 16, 2020
Greetings roberttyram! We are delighted to hear you had a great stay with us! We look forward to your return to Chicago! Be Well, Wren Guest Relations Manager
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Irene W wrote a review Mar 2020
1 contribution1 helpful vote
Great location, clean, new rooms. This is one of the few hotels after the purchase of Starwood that actually recognizes your points and patronage. We got automatically upgraded to a city view room - that never happens at any of the Marriott hotels where they never seem to care. A nice perk along with great service at this hotel.
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Best views look down Michigan Ave.
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1 Helpful vote
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded Mar 9, 2020
Greetings T3748DNirenew! Thank you for your generous note! We are delighted to hear you had a great stay with us. We look forward to your return to Chicago! Be Well, Wren Guest Relations Manager
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ELO wrote a review Mar 2020
1 contribution1 helpful vote
I recently stayed several nights at the Westin for a business event. The Westin is close to great restaurants and shopping. The hotel is also in a prime location on the Miracle Mile in close proximity to Lake Michigan, the Navy Pier, and Solider Field. The best part of my stay was the opportunity to meet and work closely with the amazing Westin staff who consistently provided superior customer service and far exceeded my expectations. I offer my sincere appreciation to the following Westin personnel: Director of Loss Prevention Joel Orozco Event Manager Kristen Sabiston Director of Sales & Marketing Keith Kehl Director of Operations Selawe Tau Director of Front Office Eileen Rakow Director of Engineering Bob Thomas Director of Banquets Mike Rogers Director of Services Janice De La Cruz Assistant Director of Services Katherine LaPorta Events Manager Christine Marmol Events Manager Stefan Muresan Loss Prevention Lead Dago Huijon Loss Prevention Officer Adam Kolberg Loss Prevention Officer Markisha Johnson Loss Prevention Officer Rashad Elliott Thank you all for your efforts and genuine hospitality!
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Wren_Guest_Services, Guest Relations Manager at The Westin Michigan Avenue Chicago
Responded Mar 6, 2020
Greetings EO777555! Thank you for your generous note about our amazing associates! We are delighted to hear you had a great stay with us. We look forward to your return to Chicago! Be Well, Wren Guest Relations Manager
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PRICE RANGE
$186 - $481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin michigan avenue chicago hotel chicago, westin michigan ave hotel chicago, westin chicago, chicago westin, westin michigan avenue chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
752
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Frequently Asked Questions about The Westin Michigan Avenue Chicago
Which popular attractions are close to The Westin Michigan Avenue Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.08 miles), and 360 Chicago Observation Deck (0.03 miles).
What are some of the property amenities at The Westin Michigan Avenue Chicago?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
Which room amenities are available at The Westin Michigan Avenue Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Michigan Avenue Chicago?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Michigan Avenue Chicago?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Michigan Avenue Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and Foodease.
Are there opportunities to exercise at The Westin Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Michigan Avenue Chicago?
The staff speaks multiple languages, including English and Spanish.