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163 East Walton Place, Chicago, IL 60611
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5 people are viewing this hotel
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$213
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Free cancellation until 05/29/22
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Traveler (348)
360
Panoramas (16)
Room & Suite (380)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Millennium Knickerbocker Hotel Chicago
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#141 of 220 in Chicago
Location
4.7
Cleanliness
4.4
Service
4.2
Value
4.0
Millennium Knickerbocker Hotel Chicago is the epitome of classic Chicago style, located near Magnificent Mile in downtown Chicago - a famous stretch that's home to over 400 retailers and high-end shops. Established in 1927, this historic hotel in Chicago has had many identities, including a Penthouse casino and speakeasy once run by the Capone family. You'll find markers of this iconic history all around the hotel as the old world meets the new.
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Property amenities
Paid public parking nearby
Free internet
Fitness Center with Gym / Workout Room
Taxi service
Conference facilities
Banquet room
Spa
24-hour security
Parking
Wifi
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
1603Reviews57Q+A100Room tips
Traveler rating
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Lyn B wrote a review May 18
Newport, United Kingdom64 contributions47 helpful votes
This hotel is in a great location for all the main Chicago places to see/go. The rooms were fine - we had a room with 2 king beds, which were very comfortable. The AC was really noisy, but the room quickly became stuffy if it was turned off, so this made sleeping difficult. The service is what really let this hotel down, along with the "surprise" daily charge of $15 for things that were shown as being provided on the website (coffee, wifi and toiletries). The coffee was a joke - only 2 sachets and no milk or creamer. The room was not serviced every day - we had to flag down the cleaners each morning for fresh toiletries etc. Speaking of the service - When we checked in, and were waiting in line, a voice shouted at us to "have your credit card and passport ready". We got the front whilst still fumbling for the passport (they always drop to the bottom of the bag!!) and we told off "I said to have your passport and card READY"). Then were treated rudely when we queried the extra charge. Everyone in the queue were being treated this way. They were so unhelpful, and made us feel really unwelcome.
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Date of stay: May 2022
Location
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Gene P wrote a review May 2021
Palm Springs, California, United States7 contributions2 helpful votes
Hotel's Favorite
I upgraded to a really large corner room with a view out onto the street in front, Well worth the extra money. I walked in and the entrance is separated from the bedroom.with a large beautiful bathroom to the right, a table to put things on in the middle, and a closet and nice dressing area to the left. The bedroom has two large windows giving lots of natural light and the deco and modern furniture gives the feel of slick nostalgia. Everything was very tasteful and well thought out. The mattress and linens on the bed were of really high quality. The temperature of the room was easy to maintain with the thermostat. The bathroom had a tub with a rain shower, or you could use a hand held wand sprayer. The location is great since it is half a block from Michigan Avenue and one block from the best beach on Lake Michigan. The Front Office Manager, Candice, was very helpful with answering all my questions and suggesting places to eat and shop. She went above and beyond to help with anything we needed. I will definitely go back for the "old world charm" and feeling of history and nostalgia you get at a luxury hotel like the Knickerbocker.
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Date of stay: April 2021
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Room Tip: Get a Deluxe Corner Room
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Bob M wrote a review May 13
1 contribution
All of the hotel personnel were very Helpful friendly and knowledgeable. The location of the hotel is perfect for all types of shopping. I felt very safe at the hotel. The food at breakfast was amazing.
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Date of stay: May 2022Trip type: Traveled
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Borton82 wrote a review May 9
Dallas, Texas59 contributions26 helpful votes
We thoroughly enjoyed our stay at the Millennium Knickerbocker. We were a little worried given the mixed reviews, but the staff was friendly and helpful at every turn. It's an older hotel so it was some quirks - small elevators, smaller rooms and hallways, but that's part of the charm. They were able to let us check in early to drop our things and then go out to enjoy Chicago. The location is right near Magnificent Mile, so you've got a great place to walk.
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Date of stay: May 2022
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John W wrote a review May 6
Nuneaton, United Kingdom3 contributions
Stayed here for 2 nights at start of our trip from Chicago to New Orleans. The night porter (bell hop?) who greeted us was friendly and helpful - unlike the desk clerk who was abrupt to the point of surly. The room was OK, if a little tired, and the bed reasonably comfortable. However, the complimentary little extras (which, in reality are costed into the price!), were at best, mean. There were two paper cups and 3 portions of coffee (but only 2 sachets of "creamer"). These cups also had to double as tooth mugs, since there were none in the bathroom. Having just endured a less than luxurious nonstop flight from Heathrow (I guess BA is no longer "the world's favourite airline ") and a hellish drive from O'Hare to downtown Chicago, we didn't complain, thinking it was an oversight; but, when we returned to our room the following afternoon, we found only 2 replacement coffee portions (so we were obviously lucky the first night). That evening, we wanted to get a taxi to another part of Chicago (it was raining). Initially, we tried Googling but gave up trying to find a listed number that was actually working and answered, and called reception to ask if they could help. The answer was that they didn't have a number to hand (so we walked instead). These may seem like minor gripes - but this is supposed to be a 4 star hotel, not a modest B&B. That's at least 2 stars more than it deserves.
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Date of stay: May 2022
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Room Tip: Try a different hotel
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Lee R wrote a review May 3
1 contribution
Wow!!! Possibly the most unhelpful, uncaring hotel staff of any place I have ever stayed. I have stayed in rooms at only a few dollars per night and received fabulous service,but not at this so called hotel. Due to travel issues we arrived late (10.46pm) to be told the bar was closed and no food available. We asked if he had any recommendations for local places to eat. He answered " No I can't afford to eat around here". We ask if we could have a couple of plates and cutlery for take out. The answer was of course "No,we don't do that type of thing". The following day, as the rooms are not regularly serviced I asked for extra coffee for our room. We received one coffee each,come on guys this is beyond tight. I would carry on but know it won't make any difference to a management team who clearly don't give two hoots.
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Date of stay: May 2022Trip type: Traveled
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Mekathyf wrote a review Apr 2022
Arlington Heights, Illinois4 contributions2 helpful votes
I booked through trip.com and paid at the time of booking. At first Millennium Knickerbocker couldn't find our reservation. I showed them our confirmation email and that seemed to help. We were there for just two nights and they made us check out and re-register for the second night. Fortunately, they didn't make us change room. The room was okay. The windows in the room were so unbelievably filthy. I've never seen anything like it. There was a very strong smell of perhaps some sort of room freshener. I noticed it in the room. I didn't like it but could tolerate it. But when you were in the hallway it was so strong it would hit in the back of the throat and almost choke. I don't know what they were trying to cover up but maybe just a good cleaning and skip all the chemical coverup would have been a better choice. My biggest mistake other than booking this hotel in the first place was using the drop box for my room key-card instead of dealing directly with the front desk before leaving. As I said before, we prepaid for the room on the website where we booked our room. Since leaving the hotel, I have received several email with additional charges. None of them explain what the charges are for. I tried dealing directly with the hotel only to be treated very rudely by the person who answered the phone. First she tells me that I was never there under my name. I must have stayed under a different name. I explained to her that that was not correct. The reservation I made was in my name and the credit card that they used to charge me all the extra charges is also in my name. When she insisted that I did not stay under my own name, I asked to speak with someone else who could possibly find the record of my stay. She said there is no one else. Then I asked to speak to a supervisor or manager. She said there isn't one and proceeded to tell me that I was rude and she didn't need to take that from me and she HUNG UP THE PHONE!!! On their website, they call themselves an "Upscale Downtown Hotel". Maybe they were some time in the past but they definitely are not now. And they definitely don't care about customer service at the front desk.
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Date of stay: April 2022
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Barry wrote a review Apr 2022
Belfast, United Kingdom8 contributions
+1
Ok so I really hate to rate this hotel 2 stars but I will explain why. This was both our first time in Chicago and we both were very excited to visit this city. The other thing we were excited about was staying in this hotel as from the photos it looks fabulous. So we arrived at the hotel from the airport the door man offered help. We entered the hotel all very impressive. We looked around and found the foyer very clean and very like the photos. Stunning. The desk just across from the lifts I believe is the concierge stood a man and a few other what looks to be workers in the hotel chatting and laughing. No acknowledgment. We proceeded to reception to overhear the conversation between the lady on reception and a guest which wasn’t very pleasant and we felt very uncomfortable what we were witnessing. We then checked in with the same lady who seemed to have no manners, very blunt, rude and did not engage with us very much. We then went to our room. The room was great. It came with all that we needed. Furniture a little dated, dirty and the first was not clean at all. Each time we left our room to go out into the city we felt the staff were very rude. No engagement or acknowledgment from any staff at all. Everytime we would exit the lift the concierge would be head down slouched over the desk on their phone. The door man was extremely rude, again no engagement or acknowledgment from him. I think this was a different door man from our arrival. His name was ‘Seringe’ I believe. One day my partner had approached reception to ask if we could have some fresh towels and the guy at reception took a long time to acknowledge my partner and snapped at him with his request. So rude!! His name was ‘Hendry’ The rude concierge was called Rickey. I have a star for hotel because It was beautiful. The other star for location because it was also fantastic. However I feel that there should be all the other stars which make up the warmth and welcome that a hotel can give and I feel it lacked every part of that. It was one of the worst hotels we have been to and it is a massive shame as this hotel is fantastic and has so much potential but it’s the people that work there that really make it extra special
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Date of stay: April 2022Trip type: Traveled
Room Tip: I would avoid being out late at night. Get to know the area and the streets before venturing...
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Michael B wrote a review Apr 2022
Anchorage18 contributions6 helpful votes
+1
My wife and I like to stay at classy historical hotels. This one was a major disappointment Don't stay here. It's a complete rip off. We paid for a "Superior King" room and ended up with a outdated dingy box with an old worn out lumpy bed. See pics. Be aware of their $50 a day "resort fee". Don't know where they use that fee, but it isn't to keep the windows clean. See pics. Don't listen to the bellhop about parking because he doesn't know what he's talking about. Followed his instructions to get the "$35 a day parking" around the block only to be charged $63 a day at the garage. - save yourself the hassle and just park across the street for $45 a day. Don't expect world class customer service either. Went to the desk to iron out the parking charges only ro ve rudely told there's nothing they could do, even though it was their staff that misguided me.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Stay somewhere else. We would have changed hotels but the garage won't refund the parking so we...
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Mario wrote a review Apr 2022
Belfast, United Kingdom5 contributions
We were greeted by a very aggressive front of house staff his attitude was not right for the front of any house not alone a hotel We felt like dirt under his feet only for the weather being so bad and we were already soaked from traveling we stayed but our stay was not pleasant with an attitude like he had We will never step foot in this hotel again I would think twice if you want to book and stay at this hotel, They even tried to charge us a resort fee that was already paid. So overall not happy traveler’s
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Date of stay: April 2022Trip type: Traveled
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PRICE RANGE
$135 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
millennium knickerbocker chicago, chicago millennium knickerbocker hotel, knickerbocker hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
306
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Frequently Asked Questions about Millennium Knickerbocker Hotel Chicago
Which popular attractions are close to Millennium Knickerbocker Hotel Chicago?
Nearby attractions include Lookingglass Theatre Company (0.2 miles), Fourth Presbyterian Church (0.1 miles), and American Girl Place Chicago (0.1 miles).
What are some of the property amenities at Millennium Knickerbocker Hotel Chicago?
Some of the more popular amenities offered include a fitness center, a spa, and room service.
Which room amenities are available at Millennium Knickerbocker Hotel Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Millennium Knickerbocker Hotel Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Millennium Knickerbocker Hotel Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and The Lobby.
Are there opportunities to exercise at Millennium Knickerbocker Hotel Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Millennium Knickerbocker Hotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does Millennium Knickerbocker Hotel Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Millennium Knickerbocker Hotel Chicago?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Millennium Knickerbocker Hotel Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Does Millennium Knickerbocker Hotel Chicago have any great views?
Yes, guests often enjoy the city view available here.