Millennium Knickerbocker Chicago
1,541 reviews
#134 of 213 Hotels in Chicago
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163 East Walton Place at N. Michigan Avenue, Chicago, IL 60611-7114
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (16) Room & Suite (355)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Millennium Knickerbocker Chicago
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#134 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
A four-diamond landmark on North Michigan Avenue, the famous Magnificent Mile, this hotel welcomes you to the best location in the city for shopping, dining and business. European style and gracious service are the trademark of this elegant hotel and the 130 Millennium hotels around the world. One block from Water Tower Place, across the street from Bloomingdale's and within walking distance of most major attractions, this hotel offers personalized service and attention not found in the larger hotels. The hotel features the Martini Bar offering several kinds of martinis. Nix restaurant offers a bistro setting and features continental cuisine for breakfast & lunch and The Library Tea Room serves daily Traditional or Asian Afternoon tea. A complimentary fitness center and lakefront jogging path are designed to keep you fit while traveling. Enjoy Classic Chicago style only steps away from all the city has to offer.
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Full view
Property amenities
Paid public parking nearby
Free internet
Fitness Center with Gym / Workout Room
Kids club
Car hire
Conference facilities
Banquet room
24-hour security
Parking
Wifi
Taxi service
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
138Restaurantswithin 0.3 miles
63Attractionswithin 0.3 miles
Contact
163 East Walton Place at N. Michigan Avenue, Chicago, IL 60611-7114
Getting there
ChicagoChicago L8 min
Clark/DivisionChicago L12 min
Rental CarsSee rental cars from $16/day
1,541Reviews54Q+A100Room tips
Reviews
Traveler rating
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- 64
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Popular mentions
I've had several stays at this hotel and the recent one was my least successful, and it had nothing to do with COVID (although they do need to step up their housekeeping and cleaning measures.) Staff seem to have a less than caring attitude as if they are just clocking in and out. No hospitality vibe at all. My future stays in Chicago will be right across the street at The Drake.
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Date of stay: December 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: The beds are often twin sized and small... call direct to confirm your room type.
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Helpful
This hotel is located in A very upscale area so you would think that the hotel would be a reflection of the area. I would have to say that it is anything but ambulant. I should have known when I was signing a form saying that if I checked out early I would be paying them $100 for an early checkout. With the pandemic Chicago is decimated, hotels are closed, there is no dining anywhere, so it's really a terrible situation. However this hotel is not one anyone should think about staying. I smelled smoke in the room, the bed could not have cost more than $99 with the old coil springs that are old and warned and you hear them every time you turned popping and jabbing you. So needless to say you will not get a good night sleep. Even sitting on the bed is uncomfortable because of all the Springs jabbing you in your buttocks. There is no bathtub to soak your buttocks and back after a long night of agony. The refrigerator didn't work when I arrived the cabinet to the refrigerator is broke they did give me another refrigerator which I will take a picture of it so you can see the quality that you're getting from the hotel. This is just an all-around horrible experience. I'm not sure if I can take the next 2 days maybe if I sleep in the chair it might be better. Clearly not a good Christmas and a horrible place to stay. It is in no way a 4-star hotel I would sincerely give it a 2-star and that's being generous. I'm also concerned that the comforter has not been washed. There is new linen and the comforter is sandwiched between the linen creating a deceptive look that the bedding is clean and new. For a portion of the night I thought that the smoke I was smelling was from the pillow now after Morning Has Come and daylight has presented itself it's clear that the comforter was most likely the reason for me smelling cigarette smoke all night. The room and the decor is adequate. But considering we're living in a pandemic time I would want to feel that my comforter as well as my sheets were changed. I would also like a bed that I can sleep in without pain and listening to coils pop all night. Please take a look at the pictures of the broken door and the quality of a refrigerator. I wish I could give you pictures of the coils popping from the bed but unfortunately that can't be filmed.…
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Date of stay: December 2020Trip type: Traveled with family
Helpful
I traveled 7 hours to come here and got the worst service ever from the front desk rep name Jason. He was very rude to the point I decided to check in at the hotel across the street. After leaving I called him to get corporate number and he replied “Google it” I definitely would not recommend this hotel. With them prices I should have got great customer service. What a night.
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Jason Apolonio, Other at Millennium Knickerbocker Chicago
Responded Dec 12, 2020
Hello 56 Mariahf, Please accept my apologies for the experience you had. Thanks for taking the time to leave us a review. We will address this issue with the urgency it deserves. Best, Jason Apolonio Front Office Manager
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Clean, great location and comfortable rooms. Beds are so soft and I had a lovely night sleep! Very limited contact with staff and the hotel is quiet at the moment so easy to socially distance within the hotel. Thank you for a lovely stay.
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Date of stay: September 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Jason Apolonio, Other at Millennium Knickerbocker Chicago
Responded Dec 13, 2020
Hello Daniel0491, Thanks for taking time out to leave us valuable feedback. I am happy to know that you found the room to be clean, comfortable, and the bed soft. I look forward to welcome you back next time you are in town. Best, Jason Apolonio Front Office Manager
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I have stayed here on several occasions and each time it’s a hit and a miss, never quite making the mark. I stay here because my employers booked it and not through personal choice. Each time I have been here there has been issues with wake up calls either for myself or for one of my colleagues. This ranges from not getting a call at all or to the wake up call being 15-20 minutes late. I’m sure the generic management response will give COVID as a reason to this unprofessional service however it has been this way for the last few years. The reception staff on the desk can vary in how welcoming or blatantly rude they are. I find it rather shocking in a country such as America that is apparently so service driven that from some of the employees at this hotel they can behave in such a poor manner with a lacking attitude . The cleanliness is a whole other matter and during this time of COVID it is shocking beyond belief that the rooms are not cleaned properly. …
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Date of stay: August 2020Trip type: Traveled on business
2 Helpful votes
Helpful
Response from Jason Apolonio, Other at Millennium Knickerbocker Chicago
Responded Aug 30, 2020
Hello CPT13, Please accept my apologies for the issues you experienced during your stay. I will ensure that each one is addressed with the urgency they require. I will ensure that the staff is made aware and enhancements are made to make our service consistent at all times. I look forward to welcoming you back once all these things are completed. Best, Jason Apolonio Front Office Manager
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PRICE RANGE
$93 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
millennium knickerbocker chicago, chicago millennium knickerbocker hotel, knickerbocker hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Gold Coast / Near North Side
NUMBER OF ROOMS
306
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Claim Your Listing Frequently Asked Questions about Millennium Knickerbocker Chicago
Which popular attractions are close to Millennium Knickerbocker Chicago?
Nearby attractions include Lookingglass Theatre Company (0.2 miles), Fourth Presbyterian Church (0.1 miles), and 360 Chicago Observation Deck (0.10 miles).
What are some of the property amenities at Millennium Knickerbocker Chicago?
Some of the more popular amenities offered include a fitness center, meeting rooms, and dry cleaning.
Which room amenities are available at Millennium Knickerbocker Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Millennium Knickerbocker Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Millennium Knickerbocker Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Foodease, and The Lobby.
Are there opportunities to exercise at Millennium Knickerbocker Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Millennium Knickerbocker Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does Millennium Knickerbocker Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Millennium Knickerbocker Chicago?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Millennium Knickerbocker Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Does Millennium Knickerbocker Chicago have any great views?
Yes, guests often enjoy the city view available here.