My wife and I stayed here on St. Pattys Day 2023 and everything was perfect. Cold Guiness, Great staff, lake views, delicious food all under one historic roof. Lovely time and we will be back!!! Make sure to see Bob at the bar and take care of your doormen! They are all great!
Staff was extremely helpful and attentive to our needs. Communication was on point with daily messages letting us know water was available and little things and details that made the stay a great one. We want to acknowledge specially Dustin and Justin in the front desk for their great customer service skills and attitude toward us. I go to Chicago often and stay at different Hilton properties depending on my plans. I will know try and make a point to stay at the Drake to see Justin and Dustin
The room & view were exactly as advertised. The staff were excellent & went out if their way to ensure our stay was top-notch. The location was an easy walk to tons of stores, restaurants, and attractions. I highly recommend this hotel!
My girlfriend and I stayed for a weekend to visit my daughter who is going to Loyola of Chicago. Every single team member, from the moment we walked into the doors, were helpful, friendly, courteous and every other adjective that can explain amazing!! I would definitely stay again!!
Hotel is charming and old / but go for a meal and tea. Do not stay here. Rooms are extremely outdated and I got the feeling the staff gets so many complaints they can’t even keep up. The tv changed channels on its own. 1 bathroom had no hot water and the other shower did not drain. Unbearably hot in rooms even with thermostat at 60 degrees. Staff offered no apology but to have a maintenance man come up. Not realistic at 8 pm with a family. Save your money. This place is not worth it.
The history and elegance of the Drake are only out shadowed by the amazing service that makes you feel special with the relaxed comfort of home. Highly recommend you experience this landmark at least 1x.
I was here for a conference at the Drake. I booked 3 nights into a standard queen room. Check in was a breeze, I liked using my phone to open the door. The staff at the Drake is generally excellent. The hotel is very nice and it has that old hotel charm. When I got to my room it was no surprise, a small but sufficient room. I was able to get some work done. The conference facilities were great and the food offered was sufficient. On my last say, I decided to have afternoon tea. For the price, I was disappointed to be honest. The desserts were really gross, but the sandwiches were good. Service was top notch. Location was excellent. Overall, I would say that it’s good for a business trip or a weekend in Chicago.
We attended the annual Austrian Ball which was a black tie event. We had lunch in the bar and was impressed. We had cocktails in the main floor and then attended yhe Ball. Food and service was exceptional. Very elegant and fine hotel
We had a wonderful weekend in Chicago, anchored by a fantastic stay at The Drake. Staff was friendly and helpful, coffee at Lavazza was great, as well as drinks at the bar, Coq D’or. Will definitely stay at this location again. We used self-park, which was a very brief walk.
This hotel Is older but the temperature is so incredibly warm. They have no way to adjust the heat. The tea room was sweltering and my hotel room was so uncomfortable. Even the poor staff members had fans blowing On them at check-in and check-out. It’s January in Chicago. They have to figure something better out. The hotel has so much potential.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing