The Drake is a classy hotel, well-appointed and nice rooms. For example, in the room, instead of a plastic ice bucket or tissue dispenser, they were made of metal. Walls had quality wallpaper not just painted. The staff was very good in terms of customer interaction. That said, there was serious understaffing of the front desk. Even outside of normal check-in/check-out times. there was a line of people waiting. In looking at the front desk, there was only one person there. One time I didn't see anyone there and just left! The other thing is that the Wi-Fi was too slow, I ran a speed test and download speed was less that 10Mg/second. Why doesn't a classy hotel have fiber internet that gives us speed in the 100mg range? The bed was quite comfortable but had trouble sleeping because my room was across the hall from the ice machine. Shockingly, the ice machine was not in a separate room but literally in the hallway! So the noise would occasionally wake me up. All that said, I would recommend staying at The Drake if your looking for a classic and classy hotel. Try to get a lakeside room as the view is amazing.…
Ever since I moved to Chicago for my first job out of college, I have wanted to experience a weekend at The Drake. This weekend, we did it! Yes, we splurged for a room with a lake view. Yes, *worth it*. Watching the sun set, then rise again over the water was a meditative, beautiful escape. We stayed in the Gold Coast Suite. It’s is a calm, peaceful, and generous space. The Drake is over 100 years old - a living antique. As we settle into the gorgeous yet well worn rooms, the Japanese word kintsukuroi comes to mind❤️ The Gold Coast Suite is deep luxury, old luxury. The living room and bedroom have *separate temperature controls*. We made use of that every day. The jacuzzi is wonderfully generous. Deep enough to settle into up to our shoulders. Large enough for two large adults to use together, fully lying down and without overlapping limbs. The shower was excellent. Rain shower, instant water pressure, and towels on a rack in the shower with you. The living room includes a couch, a couple of stuffed chairs, and a round dinner table with 4 chairs. We invited another couple over to share the view (and eat carry out food from the Rosebud resturant next door) one evening, and saved the other two nights for ourselves. Highly recommend the Drake! …
Classic hotel with large traditional furnished rooms and conveniently located for restaurants and shopping. One block from the John Hancock building. Nice stores in the base of the hotel.Friendly staff.
This hotel is located in the heart of downtown. Footsteps away from shopping, dining, the lake and pretty much everything. We had tea at Palm Court so it was convenient to walk downstairs and have tea. We also saw a play at Broadway Playhouse which was a 2 minute walk. My niece shopped at American Girl and we had brunch at Wildberry Pancakes and Cafe. Loved waking up to the sun rising with lake views. The furniture is outdated, but it offers so much more that it’s not a problem, I would definitely recommend friends and family to stay here. Also I want to mention the bellhop went out his way to help us and volunteered to take our picture before we left the hotel. Everyone was pleasant and made our time at the Drake enjoyable.
I have a soft spot for the Drake but it has gone downhill terribly. We stayed two out of three nights and checked out, the service as so terrible. Among other things they forgot to bring up our baggage, the bed was hard and uncomfortable, they promised to bring up bottled water and never did. Had to ask twice for extra pillows. There was no hot water, just very tepid. Had to complain twice about that. The engineer came and said it could not be fixed and said he would get reception to contact us about a new room. They never did. When I finally spoke to a front desk supervisor she told me none of this had been noted on the account. Only the Coq d"Or bar lounge was its old reliable self and was excellent. My recommendation is to stay away. WE checked out and moved to the ever reliable JW Marriott.…
I stay at many hotels, different states, countries, Provinces and brands, but primarily Hilton. Having traveled extensively the past 40 years I still rate the Drake as a 5+ among the very best. The quality of staff, services, rooms, and amenities is second to none - anywhere. Never a disappointment ever. A few problems here and there but always handled swiftly and fully. Simply the most beautiful of hotel venues and staff.
Service, accommodations, and staff were second to none. This trip was a “get away weekend” for my wife and I to Chicago. By far, the Drake was one of the nicest hotels that we have stayed at. Would highly recommend it to anyone!
Every visit to the Drake is an adventure. The staff is very accommodating and always is happy help. The bar in the basement is fun to people watch in. Location is the best. Close enough to walk to stores and restaurants. A trip to Chicago must include a stay at the Drake!
Stayed there for a vball tournament this wknd. Customer service is not up the par. Rooms were hot . A/C did not cool rooms down. Could not open windows. Rooms were run down and old looking. Nothing what photos represent. Do not pick here to stay. Im sure there are other places to stay with up to date rooms at a more reasonable rate
Rooms are dated and much, much smaller than they appear in the photos. While bathrooms are more updated, the pipes are old so you might find sediment when you run the water. Front desk staff was very kind. Location is great if you want to shop but not is you want history.