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The Willows

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#61 of 185 Hotels in Chicago
Certificate of Excellence
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725 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Dubuque, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Older building. Nice rooms though. Slow elevator and only one ice machine on first floor. Had to park in ramp about a 10 min walk away for $24/night. Wrigley was 20 min walk with tons of bars and restaurants along the way.

Review collected in partnership with this hotel

Helpful?
Thank Jodi H
Danville, Pennsylvania
2 reviews
5 of 5 stars Reviewed yesterday NEW

This quaint hotel was sandwiched among residential buildings but just a block away from a Lincoln Park thorough way. When our freshman at DePaul really needed one more night with mom and dad in an air conditioned room, they were nice enough to upgrade us with no extra charge. When we asked about a cab on our way out of... More 

Review collected in partnership with this hotel

Helpful?
Thank 629debrac
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Excellent front desk, nice, if modest breakfast, room was basic, bath is very small, my room was on street so plenty of street noise. Will stay again due to front desk staff, cleanliness, convenience and value.

Review collected in partnership with this hotel

Helpful?
Thank SethySprings
Omaha, Nebraska
1 review
3 of 5 stars Reviewed 3 days ago NEW

Service was great but the place is old and musty and has creaky hallways. The rooms are good sized but have window AC units and need updating. We would stay again based on proximity to Wrigley and the lack of options.

Review collected in partnership with this hotel

Helpful?
Thank Phil E
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A change of pace from staying in downtown Chicago, but good proximity to Wrigley Field and areas north of town. Nice boutique hotel. Not the fanciest but superior to others in the area. Continental breakfast was lacking. Save your time and get a delicacy at Stan's Doughnuts a block away.

Helpful?
Thank Cito M
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great Location, friendly service, surprisingly large and decent rooms at a fair price. Not the newest or shiniest, but aren't many places with these kind of amenities in and around the Lincoln Park and Wrigleyville areas. Would stay there again in a heart beat.

Helpful?
Thank Debaser72
Western Ireland, Ireland
1 review
5 of 5 stars Reviewed 6 days ago NEW

Front desk personnel were friendly, helpful and informative. Great room - spacious and clean. We had an issue with the light in bathroom which was fixed immediately by friendly courteous maintenance staff who came back to ensure light was still in working order. All around positive experience in this gorgeous boutique hotel in the heart of Lincoln Park. Many thanks.

Review collected in partnership with this hotel

Helpful?
Thank X9476BMsarahc
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Leticia, Adrian & Juan are your extended Chicago family. Very quaint, very friendly, very helpful, customer service to the max! We got a complimentary upgrade to a fantastic room! Wonderful neighborhood, within walking distance to the lake, Wrigley Park, Lincoln Park, Nature Center & great restaurants!! We had a blast! Thank you Willows💗

Helpful?
1 Thank 1BagTravel
Broughton H, Manager at The Willows, responded to this review

Dear guest, We feel honored to be considered your extended family in Chicago! It is the highest compliment to us and we feel the same way about our guests. It is our goal to always exceed our guests' expectations, so we are glad that we have done just that with you during your every visit. We are happy we are... More 

Brampton, Canada
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I quite enjoyed my stay at the Willows. It's an older building, which you can see as quaint and charming, or a bit rough around the edges. It is, frankly, a bit of both. I was able to see past the dusty pink tile in the bathroom, and appreciate the room for what it was—a great location, with plenty of... More 

Helpful?
Thank Eric A
Broughton H, Manager at The Willows, responded to this review

Dear Eric, Thank you very much for your detailed review. We are delighted you enjoyed your stay and appreciated our location, services and our history as well as that you found comfort in your room. We thank you for being our guest, and we look forward to welcoming you back next time your travels brings you to the area. Best... More 

New Hope
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel for 2-4 days to go to Wrigley Field. Many bars and restaurants very close by and L is also close. Nice room and neighborhood. Take advantage of provided secure parking so you don't need to drive. Highly recommend.

Review collected in partnership with this hotel

Helpful?
Thank VisitWriglyField
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to let us and other travelers know about your visit to Chicago and your experience at the Willows. We are extremely glad you had a pleasant stay with us. We take great pride in delivering the highest level of service and it’s a pleasure to hear our team came through on that... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $135 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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