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555 W Surf St, Chicago, IL 60657-6020
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (52)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
With a recently renovated lobby space, the whimsy atmosphere and timeless ambiance of the Willows Hotel fits perfectly in this Lakeview and Lincoln Park neighborhood. Free daily breakfast, 24-hour coffee & tea service, free WiFi, and cozy guest rooms featuring modern amenities make every stay at the Willows Hotel comfortable and enjoyable. With nearby access to public transport systems, guests at the Willows can easily explore popular Chicago attractions, including the Steppenwolf Theatre and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.
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Room & Suite (166)166
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Parking garage
Wifi
Breakfast available
Breakfast buffet
Wine / champagne
Non-smoking hotel
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Safe
Telephone
Minibar
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Boutique
Languages Spoken
English, Spanish, Bulgarian, Italian
Hotel links
Special Price:Book Direct and Save
211Reviews18Q+A34Room tips
Traveler rating
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Popular mentions
AnneH5408 wrote a review Dec 2
1 contribution
We loved The Willows. It was clean and felt safe. Charming hotel in a great location. Staff was great. We were in walking distance to the lake and stores. The lobby was a lovely place to sit and have coffee in the morning.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from Juan Monroig, General Manager at The Willows
Responded yesterday
AnneH5408, We are so happy to hear that you enjoyed your experience @ The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods it has to offer. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Thank you,
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Arty F wrote a review Dec 2019
Ridgewood, New Jersey9 contributions10 helpful votes
Hotel's Favorite
Highly recommend The Willows. Old world feel yet very contemporary. Large rooms, very nice breakfast included, free WiFi, great neighborhood with lots of shops close by. Served warm cookies in the afternoon, nice touch
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Date of stay: December 2019
Value
Cleanliness
Service
1 Helpful vote
Helpful
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Response from Juan M, Manager at The Willows
Responded Feb 12, 2020
We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Thank you,
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Julie Z wrote a review Nov 2020
Mission Hills, Kansas4 contributions2 helpful votes
My husband and I traveled to Chicago to visit our daughter for the weekend. The Willows Hotel was the perfect location and was comfortable and very clean. The staff was welcoming, helpful and friendly. We will definitely stay again at The Willows.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Juan Monroig, General Manager at The Willows
Responded 2 weeks ago
Julie, Thank you for the wonderful review! We are so happy that we wowed you during your visit. It sounds like you were able to take it all in while you were visiting. We hope that you are able to come back again soon to see us! We will look forward to welcoming you back!
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Walton O wrote a review Nov 2020
1 contribution
The people make any business. The personal service at a time when my wife and I were dealing with some tough circumstances was excellent. The manager, Juan, and his staff did everything they could to help us have the best stay.
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Date of stay: November 2020
Location
Service
Sleep Quality
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Response from Juan Monroig, General Manager at The Willows
Responded 3 weeks ago
Thank you for taking the time to review our hotel. Our thoughts and prayers are with you during these times . We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon! We look forward to the chance to host you again.
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Fofo N wrote a review Oct 2020
1 contribution1 helpful vote
So I stayed there 3 nights. There was a stain on my sheet but they switched our rooms. Everyone was really welcoming. I’m not sure if this is a Chicago thing but the water took a while to warm up. But other than that, they help you with everything. Again, the staff is welcoming and kind. When there is a problem, they quickly manage it and apologize.
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Date of stay: October 2020
1 Helpful vote
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Response from Juan Monroig, General Manager at The Willows
Responded Oct 25, 2020
fofon726 Thank you for your review and for staying with us. We're delighted to hear that you found our team to be friendly and very helpful during your stay. We hope to welcome you again soon.
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Previous
PRICE RANGE
$82 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the willows hotel chicago, willows hotel chicago, willows chicago
LOCATION
United StatesIllinoisChicagoNorth Side / Lake View / Lake View East
NUMBER OF ROOMS
55
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Frequently Asked Questions about The Willows
Which popular attractions are close to The Willows?
Nearby attractions include Bad Axe Throwing (0.1 miles), Elks National Memorial (0.2 miles), and Green City Market (0.2 miles).
What are some of the property amenities at The Willows?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at The Willows?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Willows?
Guests can enjoy free breakfast during their stay.
Is parking available at The Willows?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Willows?
Conveniently located restaurants include Crisp, The Gundis, and Stella's Diner.
Are any cleaning services offered at The Willows?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Willows?
The staff speaks multiple languages, including English, Spanish, Italian, and Bulgarian.
Are there any historical sites close to The Willows?
Many travelers enjoy visiting The Rookery Building (3.9 miles), Macy's on State Street (3.6 miles), and Marquette Building (3.8 miles).
Is The Willows accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.