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The Willows

#69 of 185 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
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The Willows
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695 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Greenwood Vilage, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Right in the middle of Lakeview I came across this hotel. The staff was very friendly, comfortable beds, continental breakfast (which saved our having to eat out). If you arrive by car, note that there is a 15 min. loading zone in front of the hotel. Parking for $22/day with in/out privileges is much cheaper than downtown hotels. Also, the... More 

Review collected in partnership with this hotel

Helpful?
Thank Catherine B
Thousand Oaks, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good place to stay! Very accommodating staff both during the day and at night. Good coffee. i arrived in the middle of the night due to the airlines and the weather and couldn't have been more pleased with my reception.

Review collected in partnership with this hotel

Helpful?
Thank N5053NWannab
Dallas, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Close to all the fun - Wrigley, Lakeview, Lake Michigan. Friendly staff, clean room and breakfast too. Quant neighborhood gives a feel for big city urban living without the congestion and noise. We will be back.

Review collected in partnership with this hotel

Helpful?
Thank MJT52
Akron, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

The Willows Hotel was located within walking distance to everything we wanted to do & see (Wrigley Field, Briar St. Theater, etc). The room was small, but there were only 2 of us so it was fine. The staff was very friendly and accommodating. The prices on the mini-bar in the room were the cheapest I have ever seen in... More 

Review collected in partnership with this hotel

Helpful?
Thank jleona_586807
Georgetown, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Willows is located a comfortable walking distance to Wrigley Field (<30 minutes). Hotel is located in a quiet neighborhood, with many good restaurants in the surrounding area. Hotel decor is a bit dated, but when you're not spending much time in the room, it's not bad. Beds are comfortable and bathroom was fine.

Helpful?
Thank Bear082014
Stoughton, Massachusetts
1 review
3 of 5 stars Reviewed 4 days ago NEW

Need to work on the breakfast. Not one of the better continental breakfasts out there. Location was very nice and close to a variety of inexpensive dining options. Beds were very good. Those sensitive sleepers will not care for shutting on and off of the room air conditioner.

Review collected in partnership with this hotel

Helpful?
Thank 572mollyc
Paradise, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great location in the Lincoln Park area... great restaurants within walking distance. Great neighborhood. Rooms are comfortable and staff was very helpful. Would definitely stay here again should we come back for a Cubs game.

Helpful?
Thank Bonnie E
Cleveland, Ohio
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed at the Willows 2 weeks ago when we drove to Chicago to visit our kids, one of whom lives in Lincoln Park. The lobby is nothing fancy but the personnel at the front desk are extremely nice and helpful. The rooms are quite adequate. There was a small refrigerator in the room filled with beer, soft drinks, etc.... More 

Review collected in partnership with this hotel

Helpful?
Thank Nelson M
Manager M, Manager at The Willows, responded to this review

Dear Nelson, It was our pleasure to have you stay with us during your visit to your kids. Glad that our staff was helpful and that you had a great experience with us. We hope to see you again. Sincerely, Leila O Assistant General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here while in town for a Cubs game because our normal hotel was fully booked. For the amount of money we paid, we were not impressed. First our reservation was under the wrong name with the completely wrong address. We only figured out it was our reservation because it had the same confirmation number and... More 

Helpful?
Thank Jennie S
Manager M, Manager at The Willows, responded to this review

Dear guest, I appreciate you taking the time to give us your feedback and comments and I want to analogize that we did not meet all of your expectations during your stay. I see that you stayed in our petite queen room, which are a little smaller than the standard queen rooms, but if we have anything available for our... More 

Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 2 nights at The Willows and overall were very happy with our stay. The Willows is just a few blocks from the Lakefront Trail and Lincoln Park. Also very close to a great variety of restaurants and shopping. Our bed was very comfortable, and the room very clean. This is a historic hotel, so the rooms are somewhat... More 

Helpful?
1 Thank AKnorsechick
Manager M, Manager at The Willows, responded to this review

Dear guest, We are pleased that everything was great during your recent stay and we want to thank you for taking the time to review out hotel! Glad you enjoyed our amenities and our neighborhood and we hope to see you again soon! Best regards, Leila O Assistant General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $144 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#18 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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