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The Willows

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#59 of 188 Hotels in Chicago
Certificate of Excellence
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The Willows
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771 Reviews from our TripAdvisor Community

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Showing 745: English reviews
San Diego, California
1 review
Reviewed 3 days ago NEW

Great location, great value. Quiet place. Slept well. Reservations confirmed immediately when I checked in, and the staff was very friendly and helpful. TV didn't work very well. Breakfast not that great.

Review collected in partnership with this hotel

Helpful?
Thank christav150
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking some time after your trip to share your thoughts on The Willows Hotel in Chicago. We truly appreciate your feedback and are delighted to know that you enjoyed our location and your stay. Happy Holidays and we hope to see you again! Sincerely, Leila O Assistant General Manager More 

Crestwood
1 review
Reviewed 4 days ago NEW

We loved our stay...its a very centralized location...and easy access to Lincoln Park zoo! We had a great time and the employees were very friendly and helpful. They also had great parking rates as well.

Review collected in partnership with this hotel

Helpful?
Thank Heather D
Broughton H, Manager at The Willows, responded to this review

Dear Heather, Thank you for your honest feedback, we appreciate it. We are happy to see you loved your experience at The Willows and that you found our location, amenities and services up to your standards. Thanks again and we look forward to welcoming you back in the near future! Best regards, Leila O Assistant General Manager More 

Laguna Beach, California
1 review
Reviewed 5 days ago NEW

Checking in around 6PM... front desk staff not helpful at all about parking options,... called me 'dude' and made it seem like it was a problem that they had to explain how parking worked. Room had 1 small wall heater that never got the room above 65 degrees - bathroom window allowed outside wind (35 degrees) to blow in. Tub... More 

Review collected in partnership with this hotel

Helpful?
Thank Jud S
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for sharing your feedback from your stay at The Willows. We are saddened to hear your comments about our hospitality and service. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently and therefore like to apologize. I have also sent... More 

Rochester, New York
2 reviews
Reviewed 1 week ago NEW

The staff at the Willows is wonderful! We had two small glitches (one caused by us and one which was on the hotel) They were wonderful at getting the issues resolved. The hotel is in a great area of town. You can walk to Lincoln Park or Wrigley field. I have already booked my next trip in March!

Review collected in partnership with this hotel

Helpful?
Thank lisabmorris
Broughton H, Manager at The Willows, responded to this review

Dear Lisa, Thank you so much for your 5-star review on your recent experience at The Willows. We are so happy that you found us and that you are not letting us go! Everyone here is wonderful because we have the best guests! We are happy that everything worked out during your stay and we will see you in March!... More 

1 review
Reviewed 1 week ago

This sweet, little hotel is tucked away in a little neighborhood but is easy to get to. From the moment we stepped into The Willows (at 9:30am), the staff was more than accommodating allowing us to check into our room with no additional cost very early. We rested up and explored the neighborhood shops and restaurants. It was fun to... More 

Helpful?
Thank MC S
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you so much for your wonderful and detailed feedback of your recent trip to Chicago. We definitely take pride in our hotel and our number one priority is a complete satisfaction of our guests. We love having you here and we look forward to your next visit, maybe for a Cubs game next season! Once again thank... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

I found this hotel very convenient and cosy . Walking distance to many useful services. Room was very nicely renovated clean and quite but with dirty windows which was not an issue as there was a wall just vis a vis. Just 22 bucks for in and out privileged parking. I find it extremely funny that the basic possibility to... More 

Helpful?
Thank Andy H
Broughton H, Manager at The Willows, responded to this review

Dear Andy, Thank you for taking some time to let us and the other travelers know about your recent stay at The Willows and thank you for choosing us during your visit to Chicago. We are happy to hear that you enjoyed your stay, and that we could provide you with comfort and convenience during this time. It is great... More 

Saint Charles, Missouri
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

The hotel is quite old but quaint in a good way. Comfortable rooms. Charming lobby with good coffee and great windows for people and dog watching. Kind of a European village feel here. There is a very good Scottish whiskey bar a few minutes away that felt very comfortable; good musak, food, local neighborhood professionals.

Helpful?
Thank STLbornandraised
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to write a wonderful review of our property, your comments are very much valued. We are glad you appreciated the European feel to the hotel, and that you enjoyed everything from the comfort of the room, to the delicious coffee we offer our guests all day long. We are also happy you... More 

1 review
Reviewed 2 weeks ago

The Willows Inn is an awesome place of History but the staff make it Great! Thanks to Bridget for the laughs and connection when I wasn't ready to go to sleep! To Luis and Juan for their kindness. The continental breakfast was a perfect start to the long day of walking! I will be staying at the Willows again!

Helpful?
Thank Mary R
Broughton H, Manager at The Willows, responded to this review

Dear Mary, We always appreciate the positive comments left by the most important people in our world, our guests. I'm glad that you enjoyed your stay with us, and that our staff, especially Bridget, Luis and Juan, have gone above and beyond in terms of service. I will pass along your compliments to them as they are a very valued... More 

Cincinnati, Ohio
1 review
Reviewed 2 weeks ago

Lovely employees, just as expected, room was equipped with a ton of snacks. The only thing needed is at least one more lamp in the room. It has an overhead light but the light is blinding. The room is too dark. But they do have a nice little breakfast in the morning. Great neighborhood.

Review collected in partnership with this hotel

Helpful?
Thank vickilJ1251BV
Broughton H, Manager at The Willows, responded to this review

Dear Vicki, My sincerest thank you for taking the time to write a review on your recent stay at The Willows. While I'm happy to read that you enjoyed our service, our amenities and the lovely neighborhood, I do want to apologize that your experience fell short from anything but perfect. We can always work on things we miss with... More 

San Francisco, California
1 review
Reviewed 2 weeks ago

I was in town visiting some old college friends and was recommended this place. I was very happy with my stay. The hotel is in a great location. The front desk person, Emilea, was very helpful with directions and information about the neighborhood. My room was clean and the low minibar prices were a bonus. The breakfast was limited, but... More 

Helpful?
Thank mscott224454
Broughton H, Manager at The Willows, responded to this review

Dear guest, We appreciate you taking some time to share your wonderful experience at The Willows. Our team takes pride in everything we do and our first priority is to give our guests the best experience while staying in the hotel. We are happy to see that Emilea came though on that promise. Your recommendation is our best reward and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $102 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Willows staff and other travelers.
9 questions
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See all questions (9)

Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“First floor works best for me. Fresh coffee down the hall.”
 of 5 bubbles STLbornandraised, 2 weeks ago | Read review
“get on the second floor or opposite side of Alley”
 of 5 bubbles maryrH3048FT, 2 weeks ago | Read review
“See my comments above.”
 of 5 bubbles 53SusanS, 2 weeks ago | Read review
“The mini bar and snacks are very realistically priced and I had no hesitation taking from it.”
 of 5 bubbles levenea2016, Oct 5, 2016 | Read review
“Feel free to eat the snacks and drink the wine left in the room since they are priced so reasonably.”
 of 5 bubbles 629debrac, Aug 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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