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The Willows

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Traveler (100)
Room & Suite (182)
Dining (1)
Overview
  • Excellent50%
  • Very good38%
  • Average8%
  • Poor3%
  • Terrible1%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Wheelchair access
3 Star Hotel
All hotel details
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Rooms
Apr 29Apr 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,015)
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987 results
Traveler rating
464
376
89
37
21
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LanguageEnglish
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464
376
89
37
21
Show reviews that mention
All reviewslincoln parkcontinental breakfastgreat neighborhoodlakeview neighborhoodquiet streethonor barhard boiled eggscozy hotelstay there againdepaul universitybrown linecubs gameparking garageolder hotelnice breakfastrestaurants and shopsnorth side
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1 - 5 of 987 reviews
Reviewed today

Great people, great location. Maintenance was very responsive and then followed up on our small heating issue. It ended up being our mistake, but he was so patient and helpful. Only thing we would improve is the hot water situation, but it's an old hotel,...More

Review collected in partnership with this hotel
Thank unity27
Reviewed today

Flew in on a Saturday morning went straight to the hotel to drop off bags before heading to a Cubs game. Upon return to the hotel were informed we no longer had a room... no explanation was given as to why the room I had...More

Review collected in partnership with this hotel
Thank amonso250491
Reviewed 3 weeks ago via mobile

My aunt & I just spent 2 nights in this friendly, unique, clean hotel. The staff is exceptional whether it's the front desk (thanks Leyla!), the breakfast crew, or cleaning staff. Continental breakfast with good coffee is served in a nice, sunny lobby. Rooms are...More

Thank Ann A
Response from Broughton H, Manager at The WillowsResponded 3 weeks ago

Dear Ann, With so many choices for your visit to Chicago, we much appreciate and thank you for choosing The Willows for your accommodations. We are glad you had a great experience and thank you for all the details you shared with us. Come back...More

Reviewed 4 weeks ago

Really cute place. Nice to stay at a non-chain. Service was great. Only downside was the bed was really hard and the breakfast was pretty minimal. I would stay there again - good price for a unique little place.More

Review collected in partnership with this hotel
Thank Lyndi2
Response from Broughton H, Manager at The WillowsResponded 3 weeks ago

Dear Lyndi2, Thank you for spending some time to comment on your recent stay at The Willows. We are very glad to see that you enjoyed your stay overall and that our customer service made an impression on you during your stay. We will look...More

Reviewed 4 weeks ago

We have been coming to The Willows for several years and have always been extremely satisfied with the friendly, competent, and knowledgeable staff. The hotel is centrally located for us to visit with our son who resides in Roscoe Village. The hotel is always extremely...More

Review collected in partnership with this hotel
Thank Cynthia N
Response from Broughton H, Manager at The WillowsResponded 3 weeks ago

Dear Cynthia, First and foremost we would like to thank you for being a returning guest for so many years and for taking some time, even after many visits, to share your feedback regarding your experience with us. It is our team's priority to leave...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Dry Cleaning
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Details
Price range
$131 - $316 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
$131 - $316 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (100)
Room & Suite (182)
Dining (1)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
March 9, 2018|
AnswerShow all 5 answers
Response from Broughton H | Property representative |
There is a public parking garage located directly behind the hotel, and it is $25 per day with in and out of access. Thank you
0
Votes
JC J
November 18, 2017|
AnswerShow all 5 answers
Response from Broughton H | Property representative |
Good morning, We do not offer a shuttle service thru the hotel, however there is a service called "GO AIRPORT" that offers shuttle to and from airports throughout Chicago. You can give them a call directly or set up your... More
0
Votes
Pollyjones
September 12, 2017|
AnswerShow all 3 answers
Response from rudoffmm | Reviewed this property |
When we were there we did the aquarium, Navy Pier, the golden Mile, and a tour of Wrigley field. My wife has limited walking ability so we took Uber when we needed to travel. The lake front is not far from the Hotel.
1
Vote
Room Tips
"Spacious and clean always!"
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"Don't accept a first-floor room."
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"Parking requires a bit of a walk down a side alley, but your vehicle is in a covered and gated parking ramp."
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"Make sure to ask for a room without the drafty windows."
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