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The Willows

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#59 of 189 Hotels in Chicago
Certificate of Excellence
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The Willows
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738 Reviews from our TripAdvisor Community

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Showing 712: English reviews
Anderson, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff are very warm, friendly and helpful. The rooms are clean and comfortable with nice, fluffy robes for guests. The water pressure is a little low, and there are no movies to buy. However, who has time for movies when you have beautiful Chicago outside your door. The hotel is wonderfully located to shopping, good restaurants, and great access... More 

Review collected in partnership with this hotel

Helpful?
Thank carla a
Broughton H, Manager at The Willows, responded to this review

Dear Carla, We are very pleased to hear that you had a great time during your trip to Chicago. We are always happy to hear that our guests enjoyed themselves and that our hotel can be a part of that experience. I wanted to let you know that we do have a DVD player and some movies available for our... More 

Woodstock, IL
1 review
4 of 5 stars Reviewed 6 days ago NEW

Had a lovely stay at the Willows. Great location, good coffee, but breakfast could use an upgrade. Our room was comfortable and clean. Staff was friendly. We will recommend and stay here again. Thanks for your hospitality.

Review collected in partnership with this hotel

Helpful?
Thank davis_beth_m
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for your recent review, and your kind words. We always appreciate the time our guests take to let us know what they enjoyed during their stay, as well as what we can improve on for their next visit. We are pleased you had a great experience with us and thank you so much for your recommendation.... More 

Coldwater, Ohio
1 review
2 of 5 stars Reviewed 1 week ago NEW

King executive was more like a serf's quarters. Old building with worn out carpet and squeaky floors. Old bathroom fixtures and tiles. Old fashion, noisy window air conditioner ran incessantly. Front lobby was attended only 50% of the time with hosts that weren't too familiar with the area.

Review collected in partnership with this hotel

Helpful?
Thank timmQ415RQ
Broughton H, Manager at The Willows, responded to this review

Dear guest, First, I would like to thank you for taking the time to advise of your recent stay at the Willows Hotel. It's only thru feedback such as yours that we are able to maintain and, where necessary, improve the service that we provide for our guests. I was very disappointed to read about your experience during your stay... More 

Menphis
1 review
4 of 5 stars Reviewed 1 week ago

Travellers from the UK we thought this was a nice smaller relaxed hotel, very clean. Breakfast was adequate if not lavish. 24/7 free coffee was a good perk. Close to buses if you don't mind using public transport, did get busy at rush hour but fairly easy to use and regular. Overall very pleased with our stay. If you want... More 

Review collected in partnership with this hotel

Helpful?
Thank 791clive
Broughton H, Manager at The Willows, responded to this review

Dear travelers from the UK, My sincere thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We hope you had a great trip overall and please visit us again when you return... More 

Fleet, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is basically a small lobby (which is also the breakfast area) and rooms. The rooms are ordinary. The location is ordinary. The breakfast is basic. There was no drink making facility in the room. It was clean enough and the room was spacious and comfortable but I wouldn't go there again and I wouldn't recommend it. The only... More 

Review collected in partnership with this hotel

Helpful?
Thank Paul G
Broughton H, Manager at The Willows, responded to this review

Dear Paul, First I would like to thank you for taking the time to advise on your recent stay at The Willows Hotel. It is only thru feedback such as yours that we are able to maintain and, where necessary, improve the service and product that we provide for our guests. I am glad you enjoyed the cleanliness and comfort... More 

Minneapolis, Minnesota, United States
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Most hotels in Chicago were full during my last business trip trip so I decided to stay somewhere new - and the willows turned out to be a great option! The room was large and the staff was friendly and helpful. Very charming feel and the coffee was decent in the morning. I will stay here again.

Review collected in partnership with this hotel

Helpful?
Thank Adam S
Broughton H, Manager at The Willows, responded to this review

Dear Adam, Thank you for taking the time to write your review of our property, your comments are very much valued. We are glad you took a chance and decided to stay somewhere new during your last trip to Chicago and ended up with us! Lucky us! We are happy you enjoyed your stay, our service and our coffee and... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My stay at this hotel was great it is near many restaurants and shopping areas the hotel is very clean and the mini bar prices are very cheap the front desk worker Bridget is great and helpful i would be back.

Helpful?
Thank Ramus G
Broughton H, Manager at The Willows, responded to this review

Dear Ramus, Thank you for your comments. I am so happy to hear that you were able to experience Willows Hotel and local life in one of Chicago's neighborhoods. We hope to see you back again. I will make sure Bridget sees your comments. I know she will appreciate it, as we all appreciate your feedback. Best regards, Leila O... More 

Saint Louis, Missouri
Level Contributor
161 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

In line with its class rating this old gem of a building is getting older and needs branches trimmed. Not sure how old the photos are but this Willow needs some nourishment. Great location is offset by poor water flow, old, old bedding that shows its wear, worn carpet, pealing wall paper and amenities that are just ok. Room was... More 

Helpful?
Thank BillyTeddy
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking a moment and sharing your feedback with us regarding your stay at The Willows. I apologize for not meeting all your expectations during your stay. I have already followed up with our team and shared your comments so we can make the improvements necessary. We continually try to do our best for our guests... More 

Greenville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, staff very friendly and attentive, very clean, older hotel so you need to be prepared for that, we enjoyed it vs the standard cookie cutter rooms, very close to a lot of nice restaurants

Review collected in partnership with this hotel

Helpful?
Thank Denny C
Broughton H, Manager at The Willows, responded to this review

Dear Denny, Thank you for choosing the Willows Hotel for your recent visit to Chicago. We are happy that you had an enjoyable experience with us and we hope you visit us again in the near future! Sincerely, Leila O Assistant General Manager More 

Santa Rosa, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We so enjoyed our stay at the Willows Hotel. The location was perfect, and the staff helpful and attentive. The rooms are small - quaint really - but perfectly comfortable. A bonus: windows that actually open.

Review collected in partnership with this hotel

Helpful?
Thank Deidreharrison
Broughton H, Manager at The Willows, responded to this review

Dear Deidre, It was our pleasure having you stay with us and we are happy to know that you enjoyed our hotel, including the windows that open :) , service and location. Thank you for sharing your thoughts with us and we hope to see you next time you are in Chicago. Best regards, Leila O Assistant General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $128 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#14 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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