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The Willows

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#62 of 185 Hotels in Chicago
Certificate of Excellence
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The Willows
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721 Reviews from our TripAdvisor Community

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Showing 695: English reviews
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A change of pace from staying in downtown Chicago, but good proximity to Wrigley Field and areas north of town. Nice boutique hotel. Not the fanciest but superior to others in the area. Continental breakfast was lacking. Save your time and get a delicacy at Stan's Doughnuts a block away.

Helpful?
Thank Cito M
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great Location, friendly service, surprisingly large and decent rooms at a fair price. Not the newest or shiniest, but aren't many places with these kind of amenities in and around the Lincoln Park and Wrigleyville areas. Would stay there again in a heart beat.

Helpful?
Thank Debaser72
Western Ireland, Ireland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Front desk personnel were friendly, helpful and informative. Great room - spacious and clean. We had an issue with the light in bathroom which was fixed immediately by friendly courteous maintenance staff who came back to ensure light was still in working order. All around positive experience in this gorgeous boutique hotel in the heart of Lincoln Park. Many thanks.

Review collected in partnership with this hotel

Helpful?
Thank X9476BMsarahc
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Leticia, Adrian & Juan are your extended Chicago family. Very quaint, very friendly, very helpful, customer service to the max! We got a complimentary upgrade to a fantastic room! Wonderful neighborhood, within walking distance to the lake, Wrigley Park, Lincoln Park, Nature Center & great restaurants!! We had a blast! Thank you Willows💗

Helpful?
1 Thank 1BagTravel
Broughton H, Manager at The Willows, responded to this review

Dear guest, We feel honored to be considered your extended family in Chicago! It is the highest compliment to us and we feel the same way about our guests. It is our goal to always exceed our guests' expectations, so we are glad that we have done just that with you during your every visit. We are happy we are... More 

Brampton, Canada
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I quite enjoyed my stay at the Willows. It's an older building, which you can see as quaint and charming, or a bit rough around the edges. It is, frankly, a bit of both. I was able to see past the dusty pink tile in the bathroom, and appreciate the room for what it was—a great location, with plenty of... More 

Helpful?
Thank Eric A
Broughton H, Manager at The Willows, responded to this review

Dear Eric, Thank you very much for your detailed review. We are delighted you enjoyed your stay and appreciated our location, services and our history as well as that you found comfort in your room. We thank you for being our guest, and we look forward to welcoming you back next time your travels brings you to the area. Best... More 

New Hope
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great hotel for 2-4 days to go to Wrigley Field. Many bars and restaurants very close by and L is also close. Nice room and neighborhood. Take advantage of provided secure parking so you don't need to drive. Highly recommend.

Review collected in partnership with this hotel

Helpful?
Thank VisitWriglyField
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to let us and other travelers know about your visit to Chicago and your experience at the Willows. We are extremely glad you had a pleasant stay with us. We take great pride in delivering the highest level of service and it’s a pleasure to hear our team came through on that... More 

Wilmington
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Hotel was close to everything I needed...tons of restaurants, groceries, great area....so thankful for the Willows...room very clean...staff very helpful...breakfast excellent! Total package....would definitely stay again.

Review collected in partnership with this hotel

Helpful?
Thank Shawn S
Broughton H, Manager at The Willows, responded to this review

Dear Shawn, Thank you for choosing the Willows for your recent visit to Chicago. It looks like you truly enjoyed yourselves during your stay and we appreciate you taking the time to give us your feedback. It is very important to help us know what we are doing well and what we can improve for our future guests. Once again... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were in town for a festival in Boystown and the staff was extremely gracious for dealing with our nonsense. If we needed anything it was brought to us immediately. Housekeeping made our rooms look brand new every day and it was greatly appreciated! Would happily stay here again anytime!

Review collected in partnership with this hotel

Helpful?
Thank wesley_copper
Broughton H, Manager at The Willows, responded to this review

Dear Wesley, Thank you for your wonderful review! Halsted Market days is a great festival every year and we are so glad you guys were able to come to Chicago and enjoy it. It was our pleasure hosting you, you truly were a delight and we look forward to serving you again in the near future. Sincerely, Leila O Assistant... More 

Denver, Colorado
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was awesome! Small, located in a small neighborhood, within walking distance to many restaurants, Michigan Lake, the Zoo and Wrigley Field! Never took our car out of the provided garage parking! Would definitely book this hotel again!

Helpful?
Thank skaybecker49
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are delighted you enjoyed your stay with us and thank you for the feedback!It is wonderful to hear that you enjoyed everything we have to offer our valued guests and we look forward to seeing you again soon. Best regards, Leila O Assistant General Manager More 

Houston, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Great location with friendly staff and clean room. That being said The hotel lobby, rooms, and bathrooms are in desperate need for a makeover. I felt like I was in a room stuck in the 80's with a bathroom from the 50's.

Review collected in partnership with this hotel

Helpful?
Thank branb28
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for your feedback on your stay with us over the last few days. We greatly appreciate your recognition of our staff and the cleanliness of our rooms and we definitely pass along those compliments to everyone. I also apologize that your experience was not completely satisfactory. As mentioned in other reviews, we are going to have... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $136 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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