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The Willows

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#58 of 185 Hotels in Chicago
Certificate of Excellence
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The Willows
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775 Reviews from our TripAdvisor Community

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Showing 749: English reviews
Iowa
Reviewed 4 days ago NEW

The Willows Hotel is in a residential area of the Lakeview neighborhood, one block off Broadway with many nearby restaurants, stores, and movie theater. Our room was beautiful. Very comfortable bed. I slept like a log. Housekeeping kept the room top-notch clean through our three days. The staff was quite friendly and helpful. I had some medication to be kept...

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Helpful?
Thank Iowan4
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to share the pleasant experience you had at the Willows Hotel. We are happy to hear you enjoyed your stay with us in the lovely Lakeview neighborhood. It is so great to read about the things our guests enjoy while they are with us and you truly provided us with the details...

Mequon, Wisconsin
Reviewed 4 days ago NEW

Loved this little hotel. Staff was great and really appreciated the breakfast in the morning. The only problem was that around 3:15 pm and 3:15 am there was very loud rattling in the pipes (probably from the old radiator according to the front desk person). This went on for a few minutes. Not a problem in the day but certainly...

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Helpful?
Thank Kimebinger
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you so much for sharing your experience here with other travelers. We appreciate that you loved our hotel and that your stay was pleasant. However, I do apologize that the radiator noise disrupted your sleep. It is an older building so sometimes it is hard to regulate the noise that comes with the heat being on. We...

Dallas, Texas
Reviewed 5 days ago NEW

Nice boutique hotel with a great location for anyone wanting to stay in Lakeview. It was very clean, & the staff was very friendly & accommodating. The bed was a bit too soft. We recommend it & would definitely stay there again.

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Helpful?
Thank HGM1948
Broughton H, Manager at The Willows, responded to this review

Dear happy guest, Thank you for giving us a great rating and for recommending our hotel to other travelers. I'm sure our team enjoyed having you with as as much as you enjoyed your stay. Looking forward to your next stay! Take care, Leila O Assistant General Manager

Thousand Oaks, California
Reviewed 6 days ago NEWvia mobile

Although our room was very small, the bed was the perfect soft/hard ness, shower was exquisite, room was very clean and all in all, it felt comfy and cozy. the staff was very helpful snd friendly throughout our 3- night stay. Free breakfast was a nice perk. The Willows location was fantastic ... close to Lincoln Park zoo, Wrigley Field...

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Helpful?
Thank Linda S
Broughton H, Manager at The Willows, responded to this review

Dear Linda, We very much appreciate your comments regarding your recent stay at The Willows. We take our guests' reviews very seriously and our goal is to always improve on meeting and exceeding expectations. We are very proud of our team and glad that we were able to do just that for you. This is a beautiful area of the...

San Diego, California
Reviewed 1 week ago

Great location, great value. Quiet place. Slept well. Reservations confirmed immediately when I checked in, and the staff was very friendly and helpful. TV didn't work very well. Breakfast not that great.

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Helpful?
Thank christav150
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking some time after your trip to share your thoughts on The Willows Hotel in Chicago. We truly appreciate your feedback and are delighted to know that you enjoyed our location and your stay. Happy Holidays and we hope to see you again! Sincerely, Leila O Assistant General Manager

Crestwood
Reviewed 1 week ago

We loved our stay...its a very centralized location...and easy access to Lincoln Park zoo! We had a great time and the employees were very friendly and helpful. They also had great parking rates as well.

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Helpful?
Thank Heather D
Broughton H, Manager at The Willows, responded to this review

Dear Heather, Thank you for your honest feedback, we appreciate it. We are happy to see you loved your experience at The Willows and that you found our location, amenities and services up to your standards. Thanks again and we look forward to welcoming you back in the near future! Best regards, Leila O Assistant General Manager

Laguna Beach, California
Reviewed 1 week ago

Checking in around 6PM... front desk staff not helpful at all about parking options,... called me 'dude' and made it seem like it was a problem that they had to explain how parking worked. Room had 1 small wall heater that never got the room above 65 degrees - bathroom window allowed outside wind (35 degrees) to blow in. Tub...

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Helpful?
Thank Jud S
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for sharing your feedback from your stay at The Willows. We are saddened to hear your comments about our hospitality and service. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently and therefore like to apologize. I have also sent...

Rochester, New York
Reviewed 1 week ago

The staff at the Willows is wonderful! We had two small glitches (one caused by us and one which was on the hotel) They were wonderful at getting the issues resolved. The hotel is in a great area of town. You can walk to Lincoln Park or Wrigley field. I have already booked my next trip in March!

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Helpful?
Thank lisabmorris
Broughton H, Manager at The Willows, responded to this review

Dear Lisa, Thank you so much for your 5-star review on your recent experience at The Willows. We are so happy that you found us and that you are not letting us go! Everyone here is wonderful because we have the best guests! We are happy that everything worked out during your stay and we will see you in March!...

Reviewed 2 weeks ago

This sweet, little hotel is tucked away in a little neighborhood but is easy to get to. From the moment we stepped into The Willows (at 9:30am), the staff was more than accommodating allowing us to check into our room with no additional cost very early. We rested up and explored the neighborhood shops and restaurants. It was fun to...

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Helpful?
Thank MC S
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you so much for your wonderful and detailed feedback of your recent trip to Chicago. We definitely take pride in our hotel and our number one priority is a complete satisfaction of our guests. We love having you here and we look forward to your next visit, maybe for a Cubs game next season! Once again thank...

Reviewed 2 weeks ago via mobile

I found this hotel very convenient and cosy . Walking distance to many useful services. Room was very nicely renovated clean and quite but with dirty windows which was not an issue as there was a wall just vis a vis. Just 22 bucks for in and out privileged parking. I find it extremely funny that the basic possibility to...

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Helpful?
Thank Andy H
Broughton H, Manager at The Willows, responded to this review

Dear Andy, Thank you for taking some time to let us and the other travelers know about your recent stay at The Willows and thank you for choosing us during your visit to Chicago. We are happy to hear that you enjoyed your stay, and that we could provide you with comfort and convenience during this time. It is great...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range: $101 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Willows staff and other travelers.
9 questions
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Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the petite queen was very small”
 of 5 bubbles HGM1948, 5 days ago | Read review
“First floor works best for me. Fresh coffee down the hall.”
 of 5 bubbles STLbornandraised, 3 weeks ago | Read review
“get on the second floor or opposite side of Alley”
 of 5 bubbles maryrH3048FT, 3 weeks ago | Read review
“See my comments above.”
 of 5 bubbles 53SusanS, 3 weeks ago | Read review
“The mini bar and snacks are very realistically priced and I had no hesitation taking from it.”
 of 5 bubbles levenea2016, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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