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Sheraton Grand Chicago

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#67 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,804 Reviews from our TripAdvisor Community

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Showing 4,523: English reviews
Calgary, Canada
Reviewed May 25, 2013

At the end of a 3 day, mid-April conference, which ended at about 12:30 noon in which the final session did not include a meal, I took my time with my much appreciated, Club privilege 1 pm late checkout. I then had a few emails to check, so relaxed in the lobby for about an hour, at which point I...

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Thank Richard G
Holland, Michigan
Reviewed May 23, 2013

I booked this hotel during spring break for a girls' getaway with my daughters. I knew my girls would want to do a lot of swimming so I wanted a hotel that was a value but one that offered a nice pool too. I had originally made a reservation at Embassy Suites right down the road from the Sheraton Chicago...

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Thank seekingsun4
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Thank you for your feedback and please know we greatly appreciate your business. I've certainly passed your feedback on and I apologize for any disappoinment during your stay. Should you want to discuss anything further, I can be reached at 312-329-6995 and I'm also happy to share we are in the process of renovating our product. We hope to see...

Shelby, North Carolina
Reviewed May 23, 2013

First, it's a beautiful hotel, especially the common areas. The rooms are a good size, and the bed was comfortable. Cleanliness was average for a hotel room. The TV kept giving us issues and I didn't want to keep calling for repairs, so we just went without. Parking is pricey, be prepared to pay $51 a night. City parking is...

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Thank kris l
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Thank you for your feedback and staying at Sheraton Chicago. I have passed your feedback on. Regarding parking, we actually don't own our parking structure so unfortunately that is not something we can change, but I apologize for the disappointment and please know there are other self-parking structures near that are more competitive. We look forward to seeing you again...

Des Moines, Iowa
Reviewed May 23, 2013

This is our preferred hotel when visiting Chicago and we have had quite a few great stays there in the last year. The most recent one had a great beginning due to the young lady who checked us in, Kenyada. She was so friendly and polite. I was impressed with her ability to identify how we liked to be related...

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Thank IAGalSara
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Thank you so much for your loyalty and your feedback about our staff, I will certainly pass that on! We look forward to hosting you again soon and safe travels.

Lincoln, Nebraska, United States
Reviewed May 22, 2013

The hotel is in need of an upgrade. Service was great but room was quite dated (lamps, carpet, furniture). The bed was very comfortable but bedspread had small stains on it. I had asked for a king room but received two double beds (which was fine) because the hotel did not have any king rooms. The stains were on the...

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Thank Shannon R
Addie H, Manager at Sheraton Grand Chicago, responded to this review

I apologize for any disappointments during your stay and appreciate your understanding, however, please know I have passed that feedback on as that is not the Sheraton way. Should you want to discuss anything further or if we can welcome you back, please feel to contact me at 312-329-6995 to arrange. Thank you for your business and safe travels.

Oklahoma City, Oklahoma
Reviewed May 22, 2013

Staff was very professional and welcoming, the room was very nice and comfortable. The location was very convenient. The conference facilities were excellent and it was a great choice as a conference venue.

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Thank ReyMago1989
Addie H, Manager at Sheraton Grand Chicago, responded to this review

We appreciate you taking the time to share such wonderful feedback and are very grateful for your business. We look forward to hosting you again very soon!

Chicago
Reviewed May 22, 2013

We stayed at the Sheraton both for a weekend away and because I was a planner of an event at the hotel the next night. The hotel while large is great, but I was especially impressed with some really fantastic staff members who made our weekend terrific. Upon checking in, the club room I had originally booked wasn't available, but...

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Thank ssschgo
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Thank you so much for your business, we greatly appreciate it and it has been our pleasure to ensure you have the most comfortable event and stay as possible. Thrilled you could also experience our renovated Sheraton Club experience! We look forward to welcoming you back to the Sheraton Chicago very soon!

San Antonio, Texas
Reviewed May 21, 2013

This has always been a "must stay hotel" for me while I Chicago. While a very nice experience this time, it seems to have fallen short of previous experiences. Not a terrible experience, just not the same stellar customer service as in the past. To be fair, there was a graduation being held at the hotel, so there was quite...

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1Thank Dr Y
Addie H, Manager at Sheraton Grand Chicago, responded to this review

I appreciate your candid feedback and please accept my apologies for any disappointments during your stay. I have passed your feedback on and should you want to discuss anything further, please call me at 312-329-6995. Thank you for your continued business. Safe travels!

Mobile, Alabama
Reviewed May 21, 2013

This is a little late as i am writing about a stay from last August. It was today that my Admin asked where in Chicago did I want to stay for my meeting. I instantly thought of this Sheraton. I had intended to write a review after that stay but never got around to it. I apologize to the fine...

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Helpful?
Thank Mark K
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Wow! I'm so touched you took the time to share this feedback about your past stay with us and please know no apologies are necessary, your continued business is a great thank you to us and we are very appreciative! Let us know if there is anything else we can do to help your stay in August and we look...

Mobile, Alabama
Reviewed May 21, 2013

Excellent location, comfortable and safe. Staff helpful. Room clean, Rapid make up. Nice river view. Easy walking distance to other hotels for meeting and miracle mile. Great conference venue. Recommend highly.

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Thank Frank607
Addie H, Manager at Sheraton Grand Chicago, responded to this review

Thank you so much for sharing your feedback and great accolades! It was a pleasure to host you and I'm so happy to hear you could enjoy our downtown Chicago location and friendly service. Come back and see us again soon!

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $188 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#42 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Chicago staff and other travelers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“SPG members get to stay on the highest floors. The XX10 room gave a great view of Navy Pier (and the new Ferris Wheel) and Lake Michigan”
 of 5 bubbles seijio635, 2 days ago | Read review
“All the rooms are great”
 of 5 bubbles csochacki, 2 days ago | Read review
“Executive suites have been renovated (especially the bathroom)”
 of 5 bubbles veffekt, 4 days ago | Read review
“We paid extra for the king bed room well worth it”
  • Room View day time
  • Room view at night
 of 5 bubbles AnnieRJ88, 1 week ago | Read review
“Rooms overlooking the river are the best”
 of 5 bubbles ett123, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question