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Room & Suite (304)
About
#115 of 219 hotels in Chicago
Location
4.7
Cleanliness
4.3
Service
4.3
Value
3.9
GreenLeaders Bronze level
Anything missing or inaccurate?Suggest an edit
Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Free wifi in the business center
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Languages Spoken
English, French, Spanish, Italian and 1 more
Location
100Great for walkers
Grade: 100 out of 100
116Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
301 East North Water Street, Chicago, IL 60611
Getting there
Randolph/WabashChicago L10 min
GrandChicago L10 min
Rental CarsSee rental cars from $34/day
5808Reviews84Q+A100Room tips
Reviews
Traveler rating
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- 188
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Room was cold, and thermostat did not seem accurate (claimed room was the max 77 degrees but wife and I were chilly even after requesting extra blankets — the blankets are paper thin btw, worthless for warmth). No fridge, no free Wi-Fi, and everything is tired to their silly rewards tiers. Constantly reminds you how money grubby the hotel is, instead of letting you feel like you have arrived and can just enjoy the start you already arranged and paid for.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Services Management, Guest Services / Front Office at Sheraton Grand Chicago
Responded 4 days ago
Dear Y3390GHmn, Thank you for sharing your experience with TripAdvisor and choosing to stay with us. Our Marriott Bonvoy rewards program is created to benefit those who enjoy travelling for many types of reasons. We are always more than happy to assist you in enrolling to receive some of these benefits including complimentary WIFI as being a member is free of cost! We appreciate you sharing your feedback constructively and hope that you consider staying with us in the future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Custom-tailored suit jacket disappeared from my room during a business convention. After my last review, they jerked me around for two weeks pretending to want to help, giving me out-of-service phone numbers, not answering calls, not calling back when they said they would, only to finally play the blame game and say there is nothing they could do. So the Sheraton is a place where expensive items can disappear.
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Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Services Management, Guest Services / Front Office at Sheraton Grand Chicago
Responded 1 week ago
Dear vonFiedler, Thank you for sharing your experience with us. We have reached out to you regarding your misplaced items and apologize for any inconvenience. We take great pride in taking care of our guests' needs and will do our best to assist you in locating the items misplaced.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to thank ALL the staff @ The Sheraton Hotel Navy Pier. We originally planned to stay for 1 night but given the most outstanding attention of Service and hospitality we decided to stay an extra night and we are so glad we did. We normally go to the neighboring states for a quick get away but decided to capture the beautiful views of our great City of Chicago. The Sheraton Hotel was by far the best in service, hospitality, friendliness. Thank you CIndy S (Lobby Ambassador) Mr. Rivera who was everywhere at the right time with answers, Ms. Connie from the Access Club and of course the young ladies in the gift shop. Thank you ALL! We will definitely revisit The Sheraton Hotel Navy Pier!
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: If you’re planning to walk around the surrounding areas near the Hotel please wear some...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My room was upgraded without asking. I had a beauitful view of the riverfront. The location is a few blocks from all kinds of great restaurants, museums and entertainment options. My room was clean and up-to-date. The staff was very friendly, polite and professional.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A lot to like with this hotel. Location is excellent for access to Michigan Av, river views, Navy Pier nearby. Room was comfortable and modern. Great views from my room overlooking the river. Lounge breakfast was 3 stars. Nice bathroom, good shower. I was charged a $20 destination fee in addition to room rate, make sure you understand it and how you can offset meals etc.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at this hotel three times and the high level of customer service is consistent, beginning with the welcoming and helpful doorman and friendly front desk staff . On my last visit it was characteristically cold and the heating control in my room did not work , after waiting well over the promised time for it to be repaired I went downstairs , explained I was very tired and thankfully my room was changed. The rooms are to Sheraton standard, although some have fridges and some don’t , my only complaint would be not having the phone positioned next to the bed , maybe I’m just lazy , plus we all have USB powered devices, there only seems to be one or two USB sockets in the rooms . I have used the bar , very nice but a bit expensive,$15 for a glass of wine ! . Location is good , whole foods, target and Walgreens nearby , plus bars and restaurants AMC movie theatre is close to the hotel . O hare airport is between 40 mins to almost an hour by taxi/ cab depending on the traffic. The hotel is clean , rooms are quiet, it’s a big hotel and is used for conventions , sfaff are friendly and beds are always comfortable. I look forward to my next visit.…
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Date of stay: January 2023Trip type: Traveled on business
Room Tip: All high rooms have nice views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The website for the room we booked showed fireworks from the window. Booked for NYE and thought we’d be able to see the fireworks from the room. False advertisement. Building is directly in front of firework. Sink and tub clogged. After the sink was fixed, someone from housekeeping was supposed to come, never happened so I had to clean it. When the tub was unclogged, what was clogging the tub was left in the toilet for me to find. Also got to clean the tub too which ended up clogging again the next day. Nothing like standing in your own filth while trying to clean up. Tv turns on at 100, full volume, with no channels available. Luckily I brought my laptop and hdmi cord. Instead of being charged from everything at once I was charged multiple times throughout the stay. When we checked in, the front desk person didn’t tell us about the $20/day we could put towards anything in the hotel along with other daily benefits.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded Jan 9, 2023
Dear chrmueller87, Thank you for choosing to stay with us and sharing your detailed feedback. We apologize for the experience you shared and are reviewing our metrics to ensure this does not happen again in the future. We hope you had a wonderful time celebrating the holiday with us and look forward to the opportunity of providing you enhanced hospitality in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I booked three rooms for stays ranging from 2-3 nights for a belated holiday celebration with family and had a wonderful stay. Service was top notch--from the bellhop, to reception desk, to housekeeping. We were absolutely amazed when we checked into our Illinois Suite and found it to be decorated for the holidays--complete with elves, stockings, toy trains, etc. Such a cozy and wonderful surprise! I'd love to rate this as a 4.5 stars but TripAdvisor doesn't give me that option. One reason to take a slight bit off is the destination fee: you're charged $20/day, which is becoming the norm these days. I don't have a problem with that but for my 3-night stay, I was charged 5 destination fees ($100) for one of our rooms and another 2-night stay was charged 3 destination fees ($60). In total, that's three extra destination fees ($60) added to my bill that shouldn't have been. I called down to the front desk (I imagine most people don't even review their bills!) and they assured me they'd take them off. I just got my credit card bill, though, and it looks like they were charged... Just a word of caution to everyone to keep an eye on their bills.…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I called this hotel out of desperation when another hotel I had booked for my daughters 21st birthday trip told me the day prior to her checkin that she would not be unable to stay there because she was not going to be 21 until 2 days after checkin. I had originally checked when booking the hotel months prior and they said it wasn’t going to be an issue but things changed when I called to confirm again the day prior to arrival. My daughter was arriving the next day from CA and this was for New Years weekend so I was frantic trying to find a nice hotel where she could fulfill her wish of seeing Fireworks in the 21st state for her 21st bday. I had called around to a few other hotels and they said they could not make an exception on the checkin age policy. It wasn’t until I called The Sheraton and spoke to Akur, the bookings operations manager, that my mind was put at ease. Akur was so kind and willing to see what she could do to make things happen. She spoke to the hotel manager and got approval to put notes in the reservation to turn off room service for the two nights which would enable her to check-in. She also upgraded room. When my daughter arrived the following day everything went so smooth and she said everyone was so nice. She had a beautiful room and stay. Thank you Akur for going above and beyond and being part of making my daughters birthday trip one she will always remember.…
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here for my birthday week 12/13/22 - 12/18/22 Upon arrival we were warmly greeted by the friendly and professional front desk staff. Checkin was easy and fast. On my reservation I requested a higher level with a view of the river, Sharij made it possible and everyday I saw him he was eager to make our stay enjoyable, The room was amazing! Everyday they gave us bottled water which was awesome and the famous Garrett's popcorn not to mention a gift EVERYDAY from the giftshop. (Felt like everyday was my birthday.) Room service was great and housekeeping was on point with everything we needed ..On my birthday 12/14 the restaurant staff delivered cupcakes to my room that evening. I absolutely love this hotel and will stay again when in Chicago. You all make a great team..Thank again Kathleen (rm 1918)…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't forget to go down to the gift shop everyday for your Free gift they're great souvenirs,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$239 - $409 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago sheraton
FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
1218
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Frequently Asked Questions about Sheraton Grand Chicago
Which popular attractions are close to Sheraton Grand Chicago?
Nearby attractions include Wrigley Building (0.3 miles), The Great Escape Room Chicago (0.3 miles), and Tribune Tower (0.2 miles).
What are some of the property amenities at Sheraton Grand Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Chicago?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Grand Chicago?
Conveniently located restaurants include Volare, The Purple Pig, and Eggy's Diner Chicago.
Are there opportunities to exercise at Sheraton Grand Chicago?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Grand Chicago located near the city center?
Yes, it is 0.8 miles away from the center of Chicago.
Are any cleaning services offered at Sheraton Grand Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.