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Sheraton Grand Chicago

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#56 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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4,450 Reviews from our TripAdvisor Community

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Showing 4,192: English reviews
Livorno, Italy
Level Contributor
288 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent one week in this hotel, we had a room on the 18th floor, facing the river and the Trump tower. It is a typical business hotel, with a lot of events/conferences running in parallel. The staff was nice and helpful. Common areas are huge and look renovated and comfortable. The position is very good: at walking distance from... More 

Helpful?
Thank Sandra L
Arnhem
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed yesterday NEW

It is a huge hotel, centrally located in Chicago, with really nice views mof the city throughout. However, this hotel is outdated, the rooms are dark and not match standard to other Sheraton hotels around the world! Furthermore, they are very noisy. Not only the A/C, but unfortunately, I had people in a neighbouring room playing and singing rap music... More 

Helpful?
Thank Jandregr
Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here last weekend for a baseball tour of the city (Cubs and White Sox) with my son. Near the intersection of Michigan and the river, Michigan Ave is very walkable. Great restaurants, easy access to the El, and our view of the river was a fun extra. All staff were very friendly, but make sure to look up Suzanne... More 

Helpful?
Thank Ralph_from_Virginia
Freeport, Illinois
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This huge hotel is not very easy to get to. But once you get there it is a awesome hotel to explore. Great views at every angle. The hotel employee's were very good at what they do. Will stay here again if I can.

Helpful?
Thank Jason H
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for taking the time to share your feedback with us. I'm sorry that you had difficulties locating our property, but glad that you enjoyed your stay with us once here. We look forward to welcoming you again in the future. Kind Regards, Shaun M. Front Office Manager More 

Wichita, Kansas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The location of this hotel was very convenient to so many attractions within walking distance. We had a river view from the 16th floor. It was very relaxing to sit and look out the windows at night and review our day (family bonding time with two teenagers). The suite was worth the extra money, as we had an extra bathroom,... More 

Helpful?
Thank VRichuber
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

We are so happy to hear that you enjoyed your suite during your visit with us! We offer a variety of suites on property with added amenities and extra space for both work and connecting with family and friends. Our views along the Chicago River are truly remarkable. Thank you for being our guest! Kind Regards, Shaun M. Front Office... More 

Chicago, Illinois
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you are looking for a wonderful hotel with all amenities, this is the place for you. There is a pool here, the rooms are extremely comfortable, the staff is very helpful and courteous, the chef is also amazing. I stayed as a guest and also put our prom together here at the Sheraton. The people were extremely kind, knowledgable... More 

Helpful?
Thank Mel W
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mel W, Thank you for this rave review from your recent visit with us. I am delighted to read that you enjoyed all aspects of your stay. I will share this wonderful feedback with my team. I hope we are able to welcome you back soon for another seamless stay. Sincerely, Eric Ballen Front Desk Manager More 

Los Angeles, California
Level Contributor
127 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in an Illinois Suite overlooking the water and entrance to the lake. Got an email from the VIP services rep with a welcome and asking if I had any special requests. I asked for a suite to accomodate myself and a colleague who wqere staying inthe same room. She could not have put us in a more functional space... More 

Helpful?
Thank mgeolina
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

It's wonderful to read that you enjoyed your experience with us at The Sheraton Grand Chicago, including your spacious suite. Our team works hard to ensure our guests have a great experience so we appreciate you sharing your views. Thank you for staying with us and we look forward to seeing you on your next trip! Kind Regards, Shaun M.... More 

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay started off amazing even though we got in at 1am (having called ahead that we would be running late). Rachel Chamle was the only staff member manning the check-in desk and provided some of the most friendly service we ever received. She set us up with a great room and gave us some tips on local places that... More 

Helpful?
Thank gyyy111
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for sharing your experience with us. I am happy to hear that Rachel at the Front Desk set the tone for your trip and welcomed you to Chicago! I apologize for the issue with your tub drain, and will review with our Engineering teams. Thank you for staying with us and choosing our hotel. Warm Regards, Shaun M.... More 

Mobile, Alabama
Level Contributor
277 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Ok, the location is great. The view of the river nice. The staff is attentive. But the overall room size, furniture and bathroom is just not as great as others. 1. Water in tub drains slow so you are standing in soapy water. 2. Lamp by bed scratched up badly and very hard to turn on and off. 3. Comforter... More 

Helpful?
Thank chucksierke
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for sharing your feedback with us. I sincerely apologize for the condition of your guestroom during your visit. Please know that we will review your feedback with our teams and the items mentioned in your review. I am pleased that our associates both in the Front Office and Sheraton Club were able to assist you during your stay... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at this Sheraton on Saturday, August 13, 2016. Booked a one night getaway using SPG points, 12,000, which at the time I thought was a lot, though as it turned out, well worth it. Parking aside, we enjoyed everything about the hotel. We were warmly greeted by Nicole at reception who went over and above checking us in... More 

Helpful?
1 Thank Samorriley
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

I am so happy to hear that you enjoyed your visit with us during you one night getaway! Our team works hard to ensure that all of our guests have a great experience when visiting our hotel. We will recognize Nicole and Marisa and the positive impact they made to your trip. I do apologize for any issues you encountered... More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $171 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#35 Luxury Hotel in Chicago
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