I don't know if it's the Sheraton, or the city of Chicago, but the employees here are hands down the friendliest Sheraton employees I have ever encountered. Anywhere. I arrived in Chicago for a conference at the Swissotel, and booked in at the nearby Sheraton. I was tired, and didn't want to be there; I wished I hadn't committed to... More 

Fantastic hotel.Great view of the river.staff very helpful .Excellent location .Handy for hop on hop off bus and river tours .Would definately recommend this hotel and the city as a whole .Situated on the river with easy acces to the river

We booked this thru a third party (Expedia) - this may or may not work to your advantage. In my case it partially did. I made a phone call in advance and they made me feel like a different guest since I had not booked directly with the hotel - that was wrong. If you want a premium room or... More 

Enjoyed our stay with a fresh and clean room! Convenient to all things plus a cute little easy restaurant on the water for a quick bite and a drink. Nice lounge area as well for specialty cocktails or a brew.

The hotel has a very good location and is easy to access. But the reception need some upgrade. It took 1/2h to get my roomkey. They wanted to give me a suite which are two connected rooms. I got two keys, but the rooms where opposite of the corridor. As they recognised this yhey left a message that I did... More 

i was for a congress in this modern hotel in Chicago. All was to my satisfaction , the staff was very friendly and the room was large as all sheraton hotel , and with all modern comforts. The breakfast was excellent, reach and various. My compliment for the staff.

I came for a conference that had 1200 people attending, let alone all of the other guests at the hotel. Every employee, and I am not exaggerating, EVERY employee that I encountered beginning at the time of my arrival, to check in, room service, luggage, housekeeping, parking attendant, check out, every person with a Sheraton name badge, was courteous, had... More 

The entire staff at the Sheraton Grand went above and beyond to make sure our stay was delightful! From the front desk, the club level lounge and front desk manager, Sean, (you are a huge asset to the hotel!) were very accommodating. The property was clean, updated and a great location. I would definently stay at this property again! My... More 

As a frequent traveler , I may consider this property is one of the best Sheraton standard hotel ( Starwood Group), not only the location, but also the grand design and facilities , and of course the excellent service provided.