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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 09/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Chicago
Updated 09/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#106 of 219 hotels in Chicago
Sheraton Grand Chicago is Chicago, Illinois' premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The Riverwalk hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy.
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
301 East North Water Street, Chicago, IL 60611
Getting there
Randolph/WabashChicago L10 min
GrandChicago L10 min
Rental CarsSee rental cars from $26/day
5731Reviews82Q+A100Room tips
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Enjoyed a wonderful 3-night stay in Chicago over the final weekend of August, and our first ever stay at the Sheraton Grand added a lot to the visit. Even after receiving an electronic key after checking in early via the Bonvoy app, I went to the front desk on arrival and asked for - and received - a (much) higher floor room in the same booking class (Deluxe king lake/river view). I greatly appreciated the reservation desk's extra effort and assistance; Indeed, the corner view from the 27th floor was incredible! This property's comfortable rooms and perfect location are frequently mentioned, and rightfully so. It was great to be able to safely walk to so many downtown attractions, plus fairly quick access to several CTA stations. Room fridge on request was promptly delivered an only $10 extra for the full stay. Full "making up the room" is available only on request with current protocols in place, so bear this in mind. We requested this after the 2nd night and were very pleased. I'd stay here again in an instant!…
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: incredible views from upper-floor corner rooms
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1 Helpful vote
Helpful
I am in the middle of a pleasant six day day at the Sheraton Grand. A great welcome to the hotel. So appreciate Cynthia at the check in desk welcoming me and helping find the perfect room for me. She actually let me move twice to eventually end up with the perfect view as I desired. Ask for a Michigan Avenue view instead of a river view. With the Michigan Avenue(I am in Room 3411) you get to see the Chicago River and all the activity on the river as well as the Michigan Avenue bridge over the river. For me the room is clean and well arranged for a single person. Room is quiet and friendly housekeepers have offered to clean my room each time I met them in the hallway even though I chose to keep my room clean without housekeeping service. The location is perfect and located on the river between Michigan Ave and Navy Pier. I like to walk so I walk most places and also catch the CTA buses to anywhere I want to visit. I am on the club level and the breakfast host is very friendly and food selection good for breakfast. I have also eaten in the Burger Club and my hamburger was one of the best I have eaten. I still have three more days before I check out so I plan to continue enjoy every day here at the Sheraton Grand.…
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Date of stay: September 2021
Rooms
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1 Helpful vote
Helpful
The hotel was absolutely the best hotel I've ever stayed at. I been to Atlantic city NJ hotels over 100 times and this hotel topped the cake. Early check in with a small fee, door service, extra blankets within 5 minutes, luggage handled every step of the way, refrigerator brought in within 10 minutes, and very clean. But the best part was Mike he told us where to go eat daily plus directions, and cakes us his favorite jersey girls. This hotel was in the perfect location to everything. 10 minutes walking gets you very far. We will be back.
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Date of stay: August 2021Trip type: Traveled as a couple
Helpful
+1
The Stay was far less than an expected 4 star hotel. Would like to mention the shortcomings and the experience on my stay. During Covid times no wipes were provided in the room for guest to maintain self cleaning. When requested from reception we were told to pick only one from the box they had. Imagine I travelled with kids and hence expected better service. Secondly their water pool is not maintained and water had hairs and was dirty as compared to an Hampton Inn pool. I have seen better indoor pools in 2 star hotels. I guess you only pay for scenic view of the pool. Thirdly in restrooms as I was taking shower i had a view of the top of the vent and it was so dirty that it seems no cleaning has been done to the air ducts on this hotel for years. That gave a shock as to how this hotel maintains a 4 star rating. Beds were uncomfortable and there were no USB chargers except the alarm clock which had open wiring behind it. I had to adjust the wring to make the alarm working so that I could charge my phone. The AC thermostat was loose and while setting the temp felt like it will fall from the wall. This is really old building and not fit for stays for 4 star rating. I will not recommend at all.. Very bad experience…
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Date of stay: August 2021
Location
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Service
Room Tip: No good rooms
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1 Helpful vote
Helpful
Terrific hotel. Has everything, and is close to everything. Great hotel gym with tons of cardio and weight equipment. Several restaurants on-site and many more right outside the door. On the Riverwalk, it is within walking distance of food, nightlife, the Magnificent Mile, and Navy Pier. Wrigley Field, the White Sox, the Bears and the Bulls are all nearby, as are several major colleges, if you are into sports. The hotel is posh, and the staff is great.
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Date of stay: August 2021
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FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
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Claim Your Listing Frequently Asked Questions about Sheraton Grand Chicago
Which popular attractions are close to Sheraton Grand Chicago?
Nearby attractions include The Great Escape Room Chicago (0.3 miles), Wrigley Building (0.3 miles), and Tribune Tower (0.2 miles).
What are some of the property amenities at Sheraton Grand Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Chicago?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Chicago?
Conveniently located restaurants include The Purple Pig, Volare, and Bandera Restaurant.
Are there opportunities to exercise at Sheraton Grand Chicago?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Grand Chicago located near the city center?
Yes, it is 0.8 miles away from the center of Chicago.
Are any cleaning services offered at Sheraton Grand Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.