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Sheraton Grand Chicago

301 East North Water Street, Chicago, IL 60611-4534
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Guests1 room, 2 adults, 0 children
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Traveler (1418)
Room & Suite (779)
Dining (102)

About

Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy.
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Public wifi
Paid wifi
Paid internet
Internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English
Hotel links
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5,641Reviews76Q+A100Room tips
Traveler rating
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Popular mentions
High priced comfort inn. The hotel is nicely done, some of the staff were rude. The beds were awful and the pillows were so flat I had to fold them up to get any support, called guest services to get firmer pillows, when they were delivered I thought a mistake was made, my husband chased the guy down, those were the firm pillows, looked and felt the same as the crapy ones. The little cafe downstairs serves Starbucks coffee, that was the highlight of this hotel
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The hotel was nice and the service was fair. The rooms are dated, could use a good renovation. The bed was very comfortable and the room was clean. I would try another hotel next time, not very worth it for the price.
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Response from TeamMarriott, Manager at Sheraton Grand Chicago
Responded 2 days ago
Dear Diana M, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We appreciate the feedback, and we will share these notes with the appropriate individuals for future renovations. We would love to welcome you back soon. Andy Markus, Hotel Manager
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The location is terrific..near Michigan Avenue and right on the river. All staff super nice and responsive to requests for services. Only things I didn’t like were the food options were not great for vegetarians...the charging of anything in the mini bar or on top of counter gets moved (we weren’t charged it’s just annoying to think if we move something we could be and because of this there was no usable fridge in the room) and the rooms were a bit small and old for the price. Love that it’s dog friendly!
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Response from TeamMarriott, Manager at Sheraton Grand Chicago
Responded 3 days ago
Dear Maggymuffin, Thank you for choosing the Sheraton Grand Chicago during your visit to The Windy City. Located on the Chicago Riverwalk, we are within walking distance of Navy Pier, Millennium Park, Michigan Avenue shopping, and much more. We appreciate you sharing not only how much you enjoyed our hospitality but also the things that you would change. Thank you for your valuable feedback, and we look forward to seeing you again soon. Andy Markus, Hotel Manager
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Booked a room with river view. The room smelled musty and wasn’t cleaned well. The window was extremely dirty so defeated the purpose of having a river view. We were moved to a room two doors down and that one was a little worse. The phone didn’t work and the bathroom was dirty. We were finally able to move to one of the renovated rooms which I guess there are some of those and it was a little better with new bedding and some furniture. The lamp didn’t work by the bed but we could see out the window. Just not what we expected for the price and for a Sheraton. Scratching this one off the list.
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Response from TeamMarriott, Manager at Sheraton Grand Chicago
Responded 1 week ago
Dear Jstjuliek, Thank you for taking the time to share your feedback about our accommodations. We are very sorry for the cleanliness issues in your rooms and for the inconvenience of relocating. What you described does not meet the high standards we set for ourselves, and we regret this impacted your impression of our hotel. Please know this will be reviewed with our team so we can improve this area. We are grateful for your patience and do hope you will reconsider staying with us again. Andy Markus Hotel Manager
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Took forever to check-in. Twice, AFTER dinner, we were told our room wasn’t ready. Then for the next two nights-they NEVER cleaned our room. Both nights upon return from our meetings we were told oops, sorry, it’s too late to get someone here, we’ll send clean towels. What? Where was management? How is this acceptable for a Sheraton? Would not recommend!
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Response from TeamMarriott, General Manager at Sheraton Grand Chicago
Responded 1 week ago
Dear loacat, We strive to provide a positive and stress-free experience for all of our guests; however, there are times where we fall short. Please accept our apologies for the delay in getting your room ready and for the lack of proper housekeeping during your visit. This is not our standard, and your comments will be shared with our entire team in an effort to prevent repeat occurrences. Thank you for choosing our hotel, and we hope you will reconsider giving us another chance to leave you with a better impression in the near future. Andy Markus Hotel Manager
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PRICE RANGE
$143 - $568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago sheraton
FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
1218
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