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Sheraton Grand Chicago

#54 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,383 Reviews from our TripAdvisor Community

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Showing 4,134: English reviews
West Bloomfield, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed today NEW

This is a very traditional 4 star hotel. The hotel is beautiful and in a fantastic location. However, If you are under 40 you won't feel comfortable. Most of the guest are over 50. Due to its location...Wacker up and down, the GPS will have you traveling in circles. Your best bet will be to print directions that display turn... More 

Helpful?
Thank jaymaurice
Los Angeles, California
Level Contributor
7 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Stayed for a conference in the hotel, and had an okay experience. Found the location convenient to Whole Foods, however it was a bit of a hike to other pockets of restaurants and shopping. I found the customer service and staff to be inconsistent. Some were friendly and others were not so much. I ordered room service a few times... More 

Helpful?
Thank Laura B
Marion, Ohio
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

For a hotel in a major city that I am paying over $200 per night, I expect to have some additional things that even a "regular" hotel chain provides. Things such as a refrigerator, free wifi would have went A LONG WAY to making this stay better. Parking fees were in my opinion, too much also, but I guess they... More 

Helpful?
Thank Jonathan V
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very standard rooms for the price - this hotel is about location. The lobby is awesome and if you need a cab it is super simple - almost all the tour companies pick up here and it is a great hotel for business. Convenient to everything. Room service was timely - restaurants lacking. Room service menu could be MUCH better... More 

Helpful?
Thank Amber B
Atlanta, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed on the 14th floor overlooking the perfect skyline. Across from the riverwalk which was perfect. You can watch boats go bye in the summer from your room. The room was clean big and the bathroom was a good size.

Helpful?
Thank Aaron P
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hi Aaron P Thank you for your great review of our hotel! We are glad you enjoyed your stay and the view from the 14th floor. We appreciate your business and look forward to your return. Please let us know if you need anything at that time and we again will do our best to accommodate your needs. Warm regards,... More 

Stavanger, Norway
Level Contributor
92 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Sheraton Grand Chicago is gigantic and impersonal, just the way we wanted a hotel in Chicago to be. The location is good enough, but there are not many recommendable places to eat in near walking distance. I guess Sheraton Grand Chicago is what we can call an old style hotel. Our room was a bit too worn, and the cleaning... More 

Helpful?
Thank Jarle T
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Jarle T Thank you for sharing your feedback! We are glad you enjoyed the location and view. We appreciate your business and look forward to your return. Please let us know if you need anything at that time and we again will do our best to accommodate your needs. Warm regards, Madalyn W. More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

I am attending a conference in August and unfortunately had missed the deadline date to secure a room. I had the pleasure of being helped by Crystal Mathis and she was wonderful. Not only did she assist me with my confirmation, but also honored the group rate. This allowed me to stay at the Sheraton instead of a different hotel.... More 

Helpful?
Thank A TripAdvisor Member
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello, Thank you for your great review of our hotel! We are glad that Crystal was able to assist you in the booking of your reservation. We look forward to your arrival. Please don't hesitate to let us know if we can be of further assistance. Warm regards, Madalyn W. More 

Milwaukee, Wisconsin
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel property is one of my favorites in Chicago. My mom and I try to stay here every time we come to the city for shopping, exploring and fun -- it is perfectly located about a block from Michigan Ave, excellent for the time we spend in Nordstrom. The beds are the most luxurious and comfortable after a long... More 

Helpful?
Thank Kristan H
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Kristan Thank you for your great review of our hotel! We are glad you enjoyed your stay, the view of the lake, and our Sheraton Fitness Ctr. We appreciate your business and look forward to your return. Please let us know if you need anything at that time and we again will do our best to accommodate your needs.... More 

Edmond, Oklahoma
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I attended a conference that was held at the hotel. I can't remember staying at a hotel recently where every single employee acted like they were glad you were staying there and their primary reason to be there was to serve you. The facilities were clean and the rooms comfortable. The location turned out be be very convenient for taking... More 

Helpful?
Thank Becky D
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Becky D Thank you for your great review of our hotel! We are glad you enjoyed your stay and proud of the service our staff provide our guests. We appreciate your business and look forward to your return. Please let us know if you need anything at that time and we again will do our best to accommodate your... More 

Grande Prairie, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

We travelled to Chicago for a birthday. As I am a long time platinum member, they were aware of the date and the check in staff member provided a complimentary drink ticket for all three of us. This was an unexpected surprise and started the stay on the right foot. The room itself was an upgrade and included club lounge... More 

Helpful?
Thank nradjko61
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello nradjko61 Thank you for your great review of our hotel! We are glad you enjoyed your stay, drink tickets, and upgrade. We appreciate your business, feedback as our loyal Platinum SPG guest, we look forward to your return. Please let us know if you need anything at that time and we again will do our best to accommodate your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $186 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#27 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Luxury Hotel in Chicago
#33 Business Hotel in Chicago
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