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Sheraton Grand Chicago

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#60 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,510 Reviews from our TripAdvisor Community

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Showing 4,244: English reviews
Newburgh, New York
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for 4 nights and had an amazing stay, staff very helpful, rooms very clean, food was very good. Hotel bar area very nice to gather and meet up with business friends. I would def stay here again when in Chicago.

Helpful?
Thank estewart1011
Vancouver, Canada
Level Contributor
122 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't know if it's the Sheraton, or the city of Chicago, but the employees here are hands down the friendliest Sheraton employees I have ever encountered. Anywhere. I arrived in Chicago for a conference at the Swissotel, and booked in at the nearby Sheraton. I was tired, and didn't want to be there; I wished I hadn't committed to... More 

Helpful?
Thank Ingle
liverpool
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fantastic hotel.Great view of the river.staff very helpful .Excellent location .Handy for hop on hop off bus and river tours .Would definately recommend this hotel and the city as a whole .Situated on the river with easy acces to the river

Helpful?
Thank nannyyogi
Warsaw, Indiana
Level Contributor
185 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We booked this thru a third party (Expedia) - this may or may not work to your advantage. In my case it partially did. I made a phone call in advance and they made me feel like a different guest since I had not booked directly with the hotel - that was wrong. If you want a premium room or... More 

Helpful?
Thank Juancho D
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Enjoyed our stay with a fresh and clean room! Convenient to all things plus a cute little easy restaurant on the water for a quick bite and a drink. Nice lounge area as well for specialty cocktails or a brew.

Helpful?
Thank Kristen H
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel has a very good location and is easy to access. But the reception need some upgrade. It took 1/2h to get my roomkey. They wanted to give me a suite which are two connected rooms. I got two keys, but the rooms where opposite of the corridor. As they recognised this yhey left a message that I did... More 

Helpful?
Thank Eduard S
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Edward, I would like to thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I would also like to offer my sincerest apologies for the challenges you faced with getting into your correct room. I would like to look into this deeper and would like to speak to you personally about... More 

Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

i was for a congress in this modern hotel in Chicago. All was to my satisfaction , the staff was very friendly and the room was large as all sheraton hotel , and with all modern comforts. The breakfast was excellent, reach and various. My compliment for the staff.

Helpful?
Thank ursula b
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Ursula, Thank you for taking time out to share feedback regarding your recent visit to the Sheraton Grand Chicago. I am elated to read you enjoyed all areas of your stay including the service afforded to your by our team members and your guest room. Thank you for your compliments and I will be sure to share this positive... More 

Canal Winchester, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I came for a conference that had 1200 people attending, let alone all of the other guests at the hotel. Every employee, and I am not exaggerating, EVERY employee that I encountered beginning at the time of my arrival, to check in, room service, luggage, housekeeping, parking attendant, check out, every person with a Sheraton name badge, was courteous, had... More 

Helpful?
1 Thank nancy2016ohio
Management response:

Hello nancy2016ohio, Thank you for taking the time to review the Sheraton Grand Chicago, it is greatly appreciated! We are glad that you enjoyed your stay and our staff was friendly and helpful. We look forward to your return in the near future. Sincerely, Lizzy R. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

The entire staff at the Sheraton Grand went above and beyond to make sure our stay was delightful! From the front desk, the club level lounge and front desk manager, Sean, (you are a huge asset to the hotel!) were very accommodating. The property was clean, updated and a great location. I would definently stay at this property again! My... More 

Helpful?
Thank Gc717
Management response:

Hello Gc717, Thank you for your outstanding review of our hotel! We are proud of our staff and appreciate you recognizing Sean for his outstanding service he provided to you and your husband. We appreciate your business and look forward to your return. Sincerely, Lizzy R. More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

As a frequent traveler , I may consider this property is one of the best Sheraton standard hotel ( Starwood Group), not only the location, but also the grand design and facilities , and of course the excellent service provided.

Helpful?
1 Thank hansongz
Management response:

Hello hansongz, Thank you for your outstanding review of our hotel! We are glad our central location and our welcoming staff helped make your stay a great one. We appreciate your business and look forward to your return. Sincerely, Lizzy R. More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $150 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Hotwire, Travelocity, Priceline, Odigeo, Hotels.com, Cancelon and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#28 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#36 Luxury Hotel in Chicago
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