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    Sheraton Grand Chicago

    5,641 reviews
    #109 of 205 Hotels in Chicago
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    301 East North Water Street, Chicago, IL 60611-4534
    +1 844-631-0595
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    Guests1 room, 2 adults, 0 children
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    Traveler (1418)
    Room & Suite (779)
    Dining (102)

    About

    4.0
    Very good
    5,641 reviews
    Location
    Cleanliness
    Service
    Value
    GreenLeaders Bronze level
    The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy.
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    Property amenities
    Parking
    Wifi
    Pool
    Fitness Center with Gym / Workout Room
    Bar / lounge
    Evening entertainment
    Pets Allowed ( Dog / Pet Friendly )
    Business Center with Internet Access
    Public wifi
    Paid wifi
    Paid internet
    Internet
    Indoor pool
    Heated pool
    Restaurant
    Breakfast available
    Breakfast buffet
    Conference facilities
    Banquet room
    Meeting rooms
    Concierge
    Non-smoking hotel
    24-hour front desk
    Dry cleaning
    Laundry service
    Ironing service
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    Room features
    Non-smoking rooms
    Suites
    Family rooms
    Air conditioning
    Room service
    Safe
    Minibar
    Flatscreen TV
    Refrigerator
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    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Great View
    River View
    Languages Spoken
    English
    Hotel links
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    5,641Reviews76Q+A100Room tips

    Reviews

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    Popular mentions
    1st time in Chicago
    High priced comfort inn. The hotel is nicely done, some of the staff were rude. The beds were awful and the pillows were so flat I had to fold them up to get any support, called guest services to get firmer pillows, when they were delivered I thought a mistake was made, my husband chased the guy down, those were the firm pillows, looked and felt the same as the crapy ones. The little cafe downstairs serves Starbucks coffee, that was the highlight of this hotel…
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    Date of stay: September 2019Trip type: Traveled as a couple
    Good But Needs It Is Dated
    The hotel was nice and the service was fair. The rooms are dated, could use a good renovation. The bed was very comfortable and the room was clean. I would try another hotel next time, not very worth it for the price.
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    Date of stay: August 2019
    Cleanliness
    Service
    Sleep Quality
    Response from TeamMarriott, Manager at Sheraton Grand Chicago
    Responded 2 days ago
    Dear Diana M, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We appreciate the feedback, and we will share these notes with the appropriate individuals for future renovations. We would love to welcome you back soon. Andy Markus, Hotel Manager
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    Great location
    The location is terrific..near Michigan Avenue and right on the river. All staff super nice and responsive to requests for services. Only things I didn’t like were the food options were not great for vegetarians...the charging of anything in the mini bar or on top of counter gets moved (we weren’t charged it’s just annoying to think if we move something we could be and because of this there was no usable fridge in the room) and the rooms were a bit small and old for the price. Love that it’s dog friendly!…
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    Date of stay: September 2019Trip type: Traveled on business
    Response from TeamMarriott, Manager at Sheraton Grand Chicago
    Responded 3 days ago
    Dear Maggymuffin, Thank you for choosing the Sheraton Grand Chicago during your visit to The Windy City. Located on the Chicago Riverwalk, we are within walking distance of Navy Pier, Millennium Park, Michigan Avenue shopping, and much more. We appreciate you sharing not only how much you enjoyed our hospitality but also the things that you would change. Thank you for your valuable feedback, and we look forward to seeing you again soon. Andy Markus, Hotel Manager
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    Disappointed
    Booked a room with river view. The room smelled musty and wasn’t cleaned well. The window was extremely dirty so defeated the purpose of having a river view. We were moved to a room two doors down and that one was a little worse. The phone didn’t work and the bathroom was dirty. We were finally able to move to one of the renovated rooms which I guess there are some of those and it was a little better with new bedding and some furniture. The lamp didn’t work by the bed but we could see out the window. Just not what we expected for the price and for a Sheraton. Scratching this one off the list.…
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    Date of stay: September 2019Trip type: Traveled as a couple
    Response from TeamMarriott, Manager at Sheraton Grand Chicago
    Responded 1 week ago
    Dear Jstjuliek, Thank you for taking the time to share your feedback about our accommodations. We are very sorry for the cleanliness issues in your rooms and for the inconvenience of relocating. What you described does not meet the high standards we set for ourselves, and we regret this impacted your impression of our hotel. Please know this will be reviewed with our team so we can improve this area. We are grateful for your patience and do hope you will reconsider staying with us again. Andy Markus Hotel Manager
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    Housekeeping. Absent.
    Took forever to check-in. Twice, AFTER dinner, we were told our room wasn’t ready. Then for the next two nights-they NEVER cleaned our room. Both nights upon return from our meetings we were told oops, sorry, it’s too late to get someone here, we’ll send clean towels. What? Where was management? How is this acceptable for a Sheraton? Would not recommend! …
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    Date of stay: September 2019Trip type: Traveled on business
    Response from TeamMarriott, General Manager at Sheraton Grand Chicago
    Responded 1 week ago
    Dear loacat, We strive to provide a positive and stress-free experience for all of our guests; however, there are times where we fall short. Please accept our apologies for the delay in getting your room ready and for the lack of proper housekeeping during your visit. This is not our standard, and your comments will be shared with our entire team in an effort to prevent repeat occurrences. Thank you for choosing our hotel, and we hope you will reconsider giving us another chance to leave you with a better impression in the near future. Andy Markus Hotel Manager
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    123456…1056
    PRICE RANGE
    $143 - $568 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    chicago sheraton
    FORMERLY KNOWN AS
    Sheraton Chicago Hotel and Towers
    LOCATION
    United StatesIllinoisChicagoCentral / Streeterville / Near North Side
    NUMBER OF ROOMS
    1218
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