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Sheraton Grand Chicago

Booking.com$689*
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#66 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Grand Chicago
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4,879 Reviews from our TripAdvisor Community

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Showing 4,590: English reviews
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Toronto, Canada
Reviewed 2 days ago NEWvia mobile

Nothing to complain about at the Sheraton, really. It's an OK businessperson's hotel, with all the amenities you'd expect for the (substantial) price you pay. My problem is that it's aging and offers nothing special. Example -- the casual dining resraurant, while it has a nice riverside terrace, offers a very basic burger-driven menu. For much more style st similar...

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Helpful?
Thank Gordonbw
Highlands Ranch, Colorado
HOTEL’S FAVORITE REVIEW
Reviewed April 20, 2017

I have had the opportunity to stay here a few times on business, but this stay was on vacation with the family. Like always, the staff from the front door to the club lounge was fantastic and took care of my family and I. We had a suite with an attached double room for the kids and it worked out...

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1Thank scootusaHR
About Hotel's Favorite Review
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello ScootusaHR, Thank you for sharing such wonderful feedback regarding your recent stay with us and your continued patronage. I am so pleased to read how much of a great time was had by all and I will share this success with my team. We hope to welcome you back soon. Kind regards, Eric B. Front Desk Manager

Reviewed 2 days ago NEWvia mobile

Our company stays here for our big annual meeting whenever it's in Chicago. Okay... that's not going to change. First, the rooms are clean, roomy enough, and comfortable. The lobby and the meeting spaces are nice and attractive. *The lobby bar is my favorite part of this hotel: excellent list of sing malts, other whiskeys, etc!* That said, the overall...

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Helpful?
Thank James J
Management response:

Good Afternoon James J, Thank you for taking the time to provide us your feedback regarding your recent stay at the Sheraton Grand Chicago. We know that the best way for us to improve our product and service is through the candid feedback of our guests such as yourself. We are happy to hear that you were able to enjoy...

Manchester, England
Reviewed 2 days ago NEWvia mobile

This was a business stay and booked by work - this is a hotel in a great location in Chicago. The spaces are lovely, but very much a business hotel which I think reflects the city. The room was nice - clean and not worn. Not modern or particularly original in any sense but functional and well thought out. The...

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Thank cosmoz79
Edinburgh
Reviewed 4 days ago NEW

Highly recommended for location service and style. The hotel has a lovely riverside seating area for drinks and snacks. A small shop breakfast diner and Starbucks coffee shop along with a lovely steak restaurant. Just a short walk from the main area and plenty taxi available for further afield. No complaints all positive would definitely stay here again

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Thank mags1888
Manchester, New Hampshire
Reviewed 4 days ago NEWvia mobile

My room on the 24th floor looked west down the river and I couldn't get enough of the view. The bed was super comfy, elevators were quick and they have several places to eat or drink. A great location - easy to walk to Michigan Ave or Millennium Park.

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Helpful?
Thank Mary M
Freeland, Michigan
Reviewed 6 days ago NEW

Is it clean? Yes. Is it in a good location? Sure. Is it reasonable in price? As much as any good hotel in the center of Chicago. But what made our stay great? The people. The Reception Desk staff was efficient and kind. The Concierge was very helpful. The cleaning staff always greeted us with a smile and a familiar...

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Thank RonJBenson
Dallas, Texas
Reviewed 6 days ago NEW

The staff were great and very accommodating. I was here for 2 nights for a work event and everything went well. I walked into my room with housekeeping there and she offered extra amenities and wanted to be assured I was good with everything.

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Helpful?
Thank aaronaugustine
Amman
Reviewed 1 week ago

This is really considered the best hotel in world , excellent trained and professional staff specially front desk manager Mr. Eric and his team Wahid and Jassen , and the concierge Suzanne. Many thanks to them for their extra ordinary work PLUS , the excellent service with the nice hotel location and view

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Thank nazar091
Chicago, Illinois
Reviewed 1 week ago

I have worked with Victoria a couple times now. She has provided us with the BEST customer service from the begging to the end!! Love her professionalism and knowledge! Thank you Victoria for all your help with both of our groups!

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Helpful?
Thank adiaz142
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Adiaz142, Thank you for taking time to share such wonderful feedback about Victoria. I will ensure she is recognized. We are lucky to have her on our team. Kind regards, Eric B. Front Desk Manager

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06/04/2017 06/05/2017
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $177 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Chicago staff and other travelers.
49 questions
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See all questions (49)

Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“facing the river”
nazar091, 1 week ago | Read review
“River views would be best”
katwave, 1 week ago | Read review
“Higher up you have an awesome view of the city, river the south side and Lake Michigan is on the East side.”
C2188WDronw, 1 week ago | Read review
“Choose a room with a view, close to the lift”
  • chicago river
  • chicago river
  • starbucks coffee maker
  • star bucks coffee maker
  • Beds
  • Tv and coffee maker (star bucks)
  • wash basin
  • bath tub
kanchana311, 2 weeks ago | Read review
“Rooms with even numbers will probably have views of the lake”
TanyaOkemos, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$689* /night
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Cancelon$727
Expedia.com$689
Orbitz.com$689
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*Disclaimer
Prices are for 1 room, 2 adults
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