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Sheraton Grand Chicago

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#57 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,456 Reviews from our TripAdvisor Community

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Showing 4,196: English reviews
Vadnais Heights, Minnesota
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed our stay here. We had a room overlooking the river. It's location made it much less noisy that most other Chicago hotels. Just steps away was a peaceful stroll to the lake or along the river; and also to busy Michigan Avenue. The room was very nice. We asked for and received robes and extra hangers. Would... More 

Helpful?
Thank JandD
Mechelle R, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Dear HandD, Thank you for the great review of our hotel! It’s great to read that you were pleased with service provided by our staff here at the Sheraton Grand Chicago and enjoyed the view of the river from your room and the peaceful stroll along the river. We appreciate your loyalty and hope to see you again very soon.... More 

Level Contributor
8 reviews
3 of 5 stars Reviewed 2 days ago NEW

Spent a few days here for a convention. Right on the river, great location for walking around downtown Chicago. The lobby and public spaces are comfortable and seem to be in good condition. My sleeping room was perhaps one that hadn't been redone in some time. The room had the usual amenities, however, it was a bit worn, with door... More 

Helpful?
Thank Rod W
Mechelle R, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Dear Rod W, We appreciate you for taking the time to share your valuable feedback. We are grateful you enjoyed the central location of the Sheraton Grand Chicago and the comfort of our lobby. We would like to say your concerns about your room are duly noted and will be addressed. We look forward to your return and please let... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Since I use reviews to plan everything I do, I decided to write a few. Stayed overnight in Chicago after taking my son to a Cubs game. The Sheraton was very nice, clean, good location, check in was quick and staff was helpful with my questions. Hotel was an easy walk from Millinium station and the El, had a good... More 

Helpful?
Thank Patti L
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Patti L, Thank you for choosing the Sheraton Grand Chicago for your recent overnight stay. We are delighted to read you enjoyed our central location, Chicago activities and the Cubs game. We are the hotel of the Chicago Cubs and host the Cubs Convention every winter. I do hope we have the opportunity to serve you again. Kindest regards,... More 

Eugene, Oregon
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has one of the best locations in the city. If you're here as a tourist, you've got a great home base to walk the Miracle Mile, Navy pier, etc. The on-site dining options are very good as well. While I'm not a fan of hotels that make you put in your room key in order for the A/C... More 

Helpful?
Thank choppes1
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Choppes1, Thank you for taking the time to share your candid feedback of your visit to the Sheraton Grand Chicago and most importantly, thank you for giving us an opportunity to serve you! We are delighted to read that you enjoyed all aspects of your stay, particularly our central location and vicinity to many of Chicago's hot spots. I... More 

Livorno, Italy
Level Contributor
292 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent one week in this hotel, we had a room on the 18th floor, facing the river and the Trump tower. It is a typical business hotel, with a lot of events/conferences running in parallel. The staff was nice and helpful. Common areas are huge and look renovated and comfortable. The position is very good: at walking distance from... More 

Helpful?
Thank Sandra L
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Sandra, Thank you for sharing your feedback with us. I am pleased to hear that you enjoyed the overall location of our property and it's proximity to things to do in Chicago. Yes we are a full service hotel that caters to a variety of guests travelling for both business and pleasure. We offer a variety of amenities and... More 

Arnhem
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It is a huge hotel, centrally located in Chicago, with really nice views mof the city throughout. However, this hotel is outdated, the rooms are dark and not match standard to other Sheraton hotels around the world! Furthermore, they are very noisy. Not only the A/C, but unfortunately, I had people in a neighbouring room playing and singing rap music... More 

Helpful?
1 Thank Jandregr
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Jandregr, We appreciate your business and thank you for taking the time to share your feedback. I would like to apologize for the disappointment and frustration you experienced. If possible, I would greatly appreciate the opportunity to connect with you further about your stay. Please contact me at your convenience at 312-464-1000 or madalyn.ward-freeman@sheraton.com. Sincerely, Madalyn W. More 

Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here last weekend for a baseball tour of the city (Cubs and White Sox) with my son. Near the intersection of Michigan and the river, Michigan Ave is very walkable. Great restaurants, easy access to the El, and our view of the river was a fun extra. All staff were very friendly, but make sure to look up Suzanne... More 

Helpful?
Thank Ralph_from_Virginia
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

I'm thrilled to hear that our hotel provided a great home away from home for your visit to the city. It is wonderful that our friendly associates provided you great service including Suzanne at the Concierge desk. We will be sure to recognize her and share your comments with our teams. We look forward to seeing you again on your... More 

Freeport, Illinois
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This huge hotel is not very easy to get to. But once you get there it is a awesome hotel to explore. Great views at every angle. The hotel employee's were very good at what they do. Will stay here again if I can.

Helpful?
Thank Jason H
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for taking the time to share your feedback with us. I'm sorry that you had difficulties locating our property, but glad that you enjoyed your stay with us once here. We look forward to welcoming you again in the future. Kind Regards, Shaun M. Front Office Manager More 

Wichita, Kansas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The location of this hotel was very convenient to so many attractions within walking distance. We had a river view from the 16th floor. It was very relaxing to sit and look out the windows at night and review our day (family bonding time with two teenagers). The suite was worth the extra money, as we had an extra bathroom,... More 

Helpful?
Thank VRichuber
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

We are so happy to hear that you enjoyed your suite during your visit with us! We offer a variety of suites on property with added amenities and extra space for both work and connecting with family and friends. Our views along the Chicago River are truly remarkable. Thank you for being our guest! Kind Regards, Shaun M. Front Office... More 

Chicago, Illinois
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for a wonderful hotel with all amenities, this is the place for you. There is a pool here, the rooms are extremely comfortable, the staff is very helpful and courteous, the chef is also amazing. I stayed as a guest and also put our prom together here at the Sheraton. The people were extremely kind, knowledgable... More 

Helpful?
Thank Mel W
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mel W, Thank you for this rave review from your recent visit with us. I am delighted to read that you enjoyed all aspects of your stay. I will share this wonderful feedback with my team. I hope we are able to welcome you back soon for another seamless stay. Sincerely, Eric Ballen Front Desk Manager More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $169 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#28 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#35 Luxury Hotel in Chicago
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