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301 East North Water Street, Chicago, IL 60611
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Traveler (1530)
360
Panoramas (32)
Room & Suite (304)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Chicago
Updated 09/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#109 of 218 in Chicago
Location
4.7
Cleanliness
4.3
Service
4.3
Value
3.9
GreenLeaders Bronze level
Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Free wifi in the business center
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English, French, Spanish, Italian and 1 more
Hotel links
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5766Reviews84Q+A100Room tips
Traveler rating
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Most Recent
PalmaD66 wrote a review Yesterday
London, United Kingdom18 contributions3 helpful votes
After two years I was very excited to be back in the city for ASCO and to see friends and colleagues in person but I had a terrible experience with the hotel The reception was not at all helpful with things not working in my room. They charged me twice for the price of the room and when discussed the issue at the time of checkout they assured me the was solved but then I found out my card was charged anyway. I called and didn’t receive any answer. I only received an email two weeks later with an invoice that again was charging me for double the price I should have paid no explanation whatsoever. All this highlights not only inefficiency but also poor attention to the customers once the issue has been raised The only person kind, friendly and professional was Fred at the bell desk and he should be commended I would certainly won’t go back there next year
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Date of stay: June 2022Trip type: Traveled
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded yesterday
Dear PalmaD66, Thank you for sharing this feedback with us. We apologize for the experience you've had with your billing. If you are still in need of assistance with your invoice being rectified, please call our hotel directly and request for "Guest Services" which will connect you to a member of our team. We sincerely apologize for any miscommunication and look forward to assisting you in resolving this.
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fcrane35 wrote a review Jun 22
Troy, Michigan419 contributions124 helpful votes
I still love this hotel and have stayed many times but have to admit to some disappointments. First , there are no longer concierges and the beautiful Club Lounge is not available on weekends. That is always when I come to Chicago, on the weekend. Then, there is now a mandatory resort fee that includes a food credit. Imagine when all the guests in a huge convention hotel descend on a tiny cafe and a buffet only breakfast spot. Long lines and chaos. If this is going to be forced on guests, the venues need adequate staffing which was clearly not the case. The computers are gone forcing the use of the Fee for Service Fed Ex facility. The health club and pool are still great as are the rooms, especially the renovated rooms. Very stylish, love the fancy mirrors. Beds still super comfy, nice blackout curtains and great AC. Still a great hotel but now has some new flaws.
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Date of stay: June 2022
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517TH wrote a review Jun 13
Tuscaloosa, Alabama45 contributions64 helpful votes
This has been my go to Chicago hotel on business. This time I was with my wife and wanted her to experience how great it is as it was a getaway for us. Unfortunately, the hotel service has diminished greatly. I asked the day before I arrived for a mini fridge in my room. I recreated the request three different times the day we checked in. Long story short: we never received one. With no refrigerator, I went to find ice. There was none on my floor. I asked the front desk guy to get me some. Long story short: ice never arrived. I went to the club lounge to try and find a cold drink. My key would not unlock the door even though it said it was open 24 hours with limited service hours. I went to the front desk and was told I can only get in the club lounge when it is open for service. He said my key would work when it was open. I went for breakfast when it was open for service and my key still did not work. Thus, no breakfast. I have never seen a club lounge that you cannot enter just to read or work on a computer when there was no service. Plus, it is not open on the weekends at all. I was told we are a convention hotel not a tourists hotel. Being a Titanium member, I asked for a late checkout. I had used my suite night award to stay in a suite. I was told those in suites can never get late checkouts. Thus, because I used my suite night award I could not get a late checkout. By the way, my room type along with were other suites were available the entire time I was at the hotel and the day I left. Thus, they did not need my room for anyone else and I only asked for two hours late checkout. As you can read, this stay was a huge disappointment. Very frustrating in the fact that I built it up so for my wife. But with no late checkout, no concierge lounge, no ice, no mini fridge etc. . . When I went to check in in the elite member line as they had an elite desk for check in. However, no one was there. After everyone in the regular line was waited on, they waited on me. Why have a desk for elite members when you don’t staff it? Finally, to add insult to injury they charged me an extra 34,000 points. On my second inquiry I was told it was a mistake. Two more inquiries later they finally corrected the error. If you are a tourist, they do not want you it seems. They only want conventions. I did have the person on chat day she was giving me 10,000 points for my issues. That was an insult as that is less then a third of how many points it takes to stay there and I had used a suite night to stay in a suite. The suite was nice and would have been great with a mini fridge and microwave.
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Date of stay: June 2022Trip type: Traveled
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded 1 week ago
Dear 517TH, Thank you for sharing this detailed feedback. We continuously look for ways we may improve our service and from this feedback we are able to gather multiple points of your guest experience that we may work on. Our Club Lounge is open Monday - Fridays and on select weekends at this time. When the Lounge closes on the weekend, it is not fully accessible to guests and this point of feedback has been noted by our Leaders at the property. On behalf of our team, we truly appreciate your loyalty to Marriott and take your feedback seriously. We look forward to the opportunity of providing you enhanced hospitality in the future and continuing to strive to improve upon our service.
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greg125_greg125 wrote a review Jun 4
New York City, New York1 contribution
Location is good. Tired. More motel than hotel. Definitely not even a three star hotel - You have to ask to have your room cleaned. When i returned to my room at about 6 pm my room was still unmade, Called the front desk. Only to be told that they have np staff to clean the room that late in the day and I should have requested my room be cleaned when i checked in. - room fridge is locked. Excuse was that they disabled all the fridges. - Asked for a drink to be delivered - no room service. Room is old and tired. Staff is uninterested in their work.
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Date of stay: June 2022
Rooms
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Sleep Quality
Trip type: Traveled
Room Tip: Choose a room in a different hotel
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded 2 weeks ago
Dear greg125_greg125, Thank you for sharing your genuine feedback with us so we may continue to improve our overall operation at our property. We sincerely apologize for the confusion regarding our housekeeping services and any inconvenience this caused during your stay. Our team looks forward to welcoming you back in the future and providing enhanced hospitality to you at that time!
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Salvatore C wrote a review May 2022
1 contribution
I am a Bonvoy platinum member and I have stayed at the Sheraton Grand many times over the last 20 years. The club lounge is a welcome amenity. Connie is an absolutely amazing part of that experience. She truly cares about all her guests and treats each like family. I wish there were more hosts like Connie throughout the chain!
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Date of stay: May 2022Trip type: Traveled
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Sam5933 wrote a review May 2022
Congresbury, United Kingdom52 contributions40 helpful votes
Arrived at 8pm with only a couple in front of us, but took 20 minutes to check-in due to some kind of IT issue. We had a riverside room on 16th floor, with great view towards Lake Michigan. The room was a good size and seemed to have been refurbished fairly recently, although had some legacy items of furniture/old light switches. The bed was very comfortable and we slept really well. The A/C was quite noisy and seemed to be set a default temperature that we couldn't lower. Checkout was speedy and the doorman got us a taxi quickly. Overall, an enjoyable stay in a great location for exploring central Chicago.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Riverside view on a high floor
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded 4 weeks ago
Dear Sam5933, Thank you for sharing this feedback with us. We are so happy to hear that you enjoyed the view from your guestroom as well as the bedding. We always hope our guests are able to have an overall enjoyable stay with us and from your feedback, we were able to provide this to you. We look forward to welcoming you back in the near future!
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ramchabi wrote a review May 2022
Chennai (Madras), India836 contributions90 helpful votes
The location is great but that's all there is to this hotel. I'm a platinum member at Marriott. The checkin process was smooth but the receptionist at the desk was brusque with very little courtousnesous. Hmm The rooms on the 10th floor look tired. We did have a room with street view but nothing much more to write about. The lounge is 2 floors but the food was very basic. Perhaps we are pampered by Asia...but this one can do so much better.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Book your parking with an app at nearby parking venues and save money.
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded 4 weeks ago
Hello ramchabi, Thank you for sharing your feedback with us. We truly appreciate your Platinum Elite loyalty with Marriott and take your feedback to heart. We are always looking for ways we may improve upon our daily operations and thank you for sharing this with us. We look forward to welcoming you back in the future and wish you continued safe travels!
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Cheryl Z wrote a review May 2022
Montreal, Canada12 contributions11 helpful votes
From the minute I stepped into this hotel I knew it was a mistake. Everywhere is very dated and warn. Needs a full makeup. We checked in last night with our friends. We both booked stage same room type they are given a room on higher floor which was renovated. We were told sorry no other rooms when when asked why our was on a lower floor. The front desk clerk and manager were very rude and dismissive. Even though my husband put on reservation we were here celebrating 50 th birthday weekend with friends. They couldn’t care less!! The room which says is a river view king was a tiny little corner overlooking a parking lot. It smelled of mold was disgusting.!! We called to complain and someone else was all of a sudden able to give us a higher floor. Funny I guess hotel isn’t at full capacity !.So save your money this hotel is not worth the Sheraton or Bonvoy brand. The new room is has no vanity in bathroom so nowhere to put our toiletries worst Reno job ever. We’ve stayed in many much nicer hotel in Chicago this by far is the absolute worst! People are loud in hallways, doors slamming all night just a a nightmare!! We also weren’t told we had a food credit or given our welcome snacks I was in the hospitality business for 15 years and I will be complaining to Sheraton hotels about how this hotel has incompetent and rude clerks. Wish I could check out and really enjoy my birthday with special perks other hotels offer to their guests. Don’t ever prepay you stay here.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this hotel
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded 5 weeks ago
Dear Cheryl Z, Thank you for taking your time to share your feedback with us. Our team at the Sheraton Grand Chicago Riverwalk is continuously looking for ways to improve upon the service we provide and we appreciate this feedback in order to do so. We hope you enjoyed your time in the Windy City while celebrating your birthday and look forward to the opportunity of welcoming you back in the future to provide enhanced hospitality to you at that time.
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vdsl90 wrote a review May 2022
Toronto, Canada428 contributions93 helpful votes
we stayed 3 nights as it was the designated hotel for our friend's wedding. our room was on the 17th floor which was dated. however it was clean and bed comfortable. Convenient location for boat cruise and sightseeing. staff was helpful and professional.
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Date of stay: May 2022
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Room Tip: be its member and register your preferences. your requests will be noted on your bookings
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Samuel J wrote a review May 2022
4 contributions
+1
Bonvoy Platinum elite members and above should stay elsewhere. I checked in today and could not be more disappointed with the basic room I have, which is a purported "upgrade" because it is on the 33rd floor. That hardly qualifies as an upgrade. The room is small, has merely a view of the Trump Hotel and the small Marina. Unimpressive! The room does not even have a robe and barely any comfort items. Not even water. The bathroom tub is 90's and has a shower curtain and one sink. Essentially this is a very basic room and woefully overpriced and unimpressive. Sadly, when I checked in, I told the kind lady at the front desk that I would gladly stay more than one night if she gave me a nice room. Apparently, she didn't want me to stay longer because this is the most basic room I have seen in Chicago and this hardly qualifies as an "upgrade." Additionally, the Club lounge has nothing but granola bars, cold coffee, and basic water and juice. Very shocking that it didn't have fruit or anything beyond cheap granola bars. I plan to depart tomorrow and give another premium hotel a try. I really wanted to like this Sheraton but it is dismal at best since this is one of the best rooms they can offer. I recommend Platinum elite and above stay elsewhere. This seems like a hotel for conferences, weddings and graduations with mass visitors merely looking to attend an event at the hotel. They don't seem to value individual executives loyal to the Marriott brand.
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Date of stay: May 2022Trip type: Traveled
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Response from Mark-Allegra Lauer, Guest Services / Front Office at Sheraton Grand Chicago
Responded May 15, 2022
Dear Samuel J, Thank you for sharing your genuine feedback with us as a Platinum Elite guest. As we continue to head towards our summer season, we look forward to returning to our full operation. Our property is known for large groups and conferences as we are one of the largest properties here in the city of Chicago. While we are well-known for this particular segment of the industry, we also pride ourselves on offering the best hospitality to all kinds of travelers. We look forward to the opportunity of providing you enhanced hospitality in the future if your travels bring you back to us!
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PRICE RANGE
$332 - $470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago sheraton
FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
1218
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Frequently Asked Questions about Sheraton Grand Chicago
Which popular attractions are close to Sheraton Grand Chicago?
Nearby attractions include Royale Society Hospitality (0.2 miles), The Great Escape Room Chicago (0.3 miles), and Wrigley Building (0.3 miles).
What are some of the property amenities at Sheraton Grand Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Chicago?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Grand Chicago?
Conveniently located restaurants include The Purple Pig, Volare, and Pinstripes.
Are there opportunities to exercise at Sheraton Grand Chicago?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Grand Chicago located near the city center?
Yes, it is 0.8 miles away from the center of Chicago.
Are any cleaning services offered at Sheraton Grand Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.