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Sheraton Grand Chicago

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#66 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,789 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I stayed here over the weekend with the girlfriend and we really enjoyed it. Parking was convenient, the location was great for walking to some main attractions, and the property was nice. Upon checking in, the gentleman working the front desk was friendly and personable. The line was quick and we were headed to our room with out much delay....

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Helpful?
Thank Ryan P
Atherstone, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed January 22, 2017

We spent 6 nights at the Sheraton Grand in November (Thanksgiving week) and was not disappointed by our choice. Upon arrival we were greeted by two friendly members of staff, who checked us into our room. Our room was on the 9th floor partially looking into the city. Bedroom was MASSIVE with a lovely soft bed and great tv. Bathroom...

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1Thank MrMojoRisin_10
About Hotel's Favorite Review
Management response:

Hello MrMojoRisin_10, Thank you for reviewing the Sheraton Grand Chicago! I'm happy your stay with us over the holidays was a great one! Chicago is always beautiful that time of year. I'm glad your room met your needs and that you were able to get around to see the city. We appreciate your business and look forward to your return...

Reviewed 2 days ago NEWvia mobile

Checked in for a business trip. Front Desk attendant was lovely & charming. I asked if there were any rooms with a King bed, but I was assigned a room with 2 double beds. The room does boast a view overlooking the river which is quite nice. The room itself, though, needs some love. The furniture is chipped & stained....

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Helpful?
Thank Emily B
Brisbane, Australia
Reviewed 4 days ago NEW

Stayed at the Sheraton Grand Chicago for 3 nights on our first stop on our USA Holiday and it was the best hotel we stayed at our entire holiday. The check in process was smooth, the staff were all so lovely and helpful and they offered to upgrade us for a small price which we happily accepted as we knew...

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Helpful?
Thank AnnieRJ88
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello AnnieRJ88, Thank you for sharing such wonderful feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read how much you enjoyed your visit overall and we look forward to many more return visits in the future. Kind regards, Eric B. Front Desk Manager

Paris, France
Reviewed 1 week ago

rooms seem to be 20 or 30 years old in terms of decoration however they are large tiny safe in the closet (you cannot keep a laptop in it) bathrobe but no slippers iron and table in the small closet went there for business with colleagues every one of us had problems with water : cold water in the shower...

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2Thank mirabelle1913
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mirabelle1913, Thank you for taking time to share feedback regarding your recent Sheraton Grand Chicago visit. While I am pleased to read you enjoyed the service afforded to you by our staff members and our in room views, I would like to offer my sincerest apologies for the challenges you faced with your room as well as payment details...

Houston, Texas
Reviewed 1 week ago via mobile

The views on the water are great! We had the club rooms with the snacks and drinks included. I'm not sure if it was worth the extra cost, but was convenient to have snacks and drinks available. It's a great hotel in a great location. I would definitely stay there again

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Helpful?
Thank Seenamon
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Seenamon, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. It is such a pleasure to read how your enjoyed your visit overall including the river view from your room. We look forward to many more continued visits to come. Kind regards, Eric B. Front Desk Manager

Saint Louis, Missouri
Reviewed 1 week ago

I want to drop a note and pay a compliment to one of the hotel managers, Eric Ballen. I had a not-so-good experience at the hotel a few months back, and Eric was kind of enough to take my name and contact information and assure me that he would take care of me on my next visit to the hotel....

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Helpful?
1Thank ett123
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Ett123, What an awesome review! Thank you for your patronage and for taking time to share such wonderful feedback. I will be sure to recognize Eric for the level of service provided. I am pleased to read that you would recommend the Sheraton Grand Chicago to your family and friends and we are looking forward to many more return...

San Jose, California
Reviewed 1 week ago

Very nice hotel with fitness center including lockers and pool on 7th floor. Comfortable lounge for purchasable upgrade, with complimentary breakfast (hard boiled eggs, granola, melons, pine apple, cereal, croissants) and even snacks (egg rolls, cut veggies, dip) in the evening. This hotel was part of conference group offer. Whole Foods 2 blocks away.

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Helpful?
Thank usuallyhappytravels
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Usuallyhappytravels, Thank you for taking time to share such wonderful feedback as your patronage is of upmost importance to us. It is a pleasure to read how you were able to enjoy our Sheraton Fitness Center as well as our Sheraton Club Lounge which I feel has the best view in the entire city. We look forward to many...

Reviewed 1 week ago via mobile

Stayed 1 night. Check in was easy, lobby is nice, friendly staff (although the front desk staff did not tell me where the elevator was located so I could go to my room), great location, bed was very comfy. Had a city view room with a view of downtown Chicago, the beach, and Navy Pier. Would recommend this hotel and...

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Helpful?
Thank Brenda G
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Brenda G, Thank you for sharing feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read how much you enjoyed the service afforded to you by our team and our central location. We look forward to your return visits. Kind regards, Eric B Front Desk Manager

Los Angeles, California
Reviewed 1 week ago

Our stay was nice, comfortable beds, coffee shop was good, view from our room was not special, however the view from the lobby was beautiful. Valet and front desk were very helpful and accommodating. Good Work trip.

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Helpful?
Thank MrsVlaming
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello MrsVlaming, Thank you for taking time to share feedback regarding your recent work trip. I am pleased to read you enjoyed all aspects of your visit including our comfortable beds and food and beverage outlets. We look forward to welcoming you back. Kind regards, Eric B Front Desk Manager

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $186 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, Travelocity and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#41 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Chicago staff and other travelers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We paid extra for the king bed room well worth it”
  • Room View day time
  • Room view at night
 of 5 bubbles AnnieRJ88, 4 days ago | Read review
“Rooms overlooking the river are the best”
 of 5 bubbles ett123, 1 week ago | Read review
“High up with a view of the lake or the river is probably the best choice. nice and quiet area.”
 of 5 bubbles 705siris, 1 week ago | Read review
“The views are incredible, check for river or lake views, the rooms are spacious, you can't go wrong!”
 of 5 bubbles 538jeanmariew, 2 weeks ago | Read review
“Try to get a higher floor for the better view of the city”
 of 5 bubbles michaelbO8996ZA, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question