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Sheraton Grand Chicago

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301 East North Water Street, Chicago, IL 60611
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1461)
360
Panoramas (32)
Room & Suite (234)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Chicago
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#113 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Sheraton Grand Chicago is Chicago, Illinois' premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The Riverwalk hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Languages Spoken
English
Hotel links
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5,715Reviews81Q+A100Room tips
Traveler rating
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Popular mentions
wineanddine32 wrote a review Jan 14
Corpus Christi, Texas220 contributions81 helpful votes
Our room wasn't ready when we arrived, and we had an appointment but wanted to change. The clerk gave us cards for the Fitness Center so we could freshen up and change clothes. By then our room was ready. The Bell hops were also very good, helping us with directions and cabs and a shuttle. The concierge was also very good with suggestions, maps, and discounts. This was in a good location, within walking distance to restaurants and attractions. I had breakfast in the cafe on a lower level and it was very good. This turned out to be a good choice.
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
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Mitjaga wrote a review Jul 2020
Bergen, Norway86 contributions60 helpful votes
We have never stayed in a city hotel that is as beautiful and in such a good location as this hotel. The service is at a very high level, and with c and mass the requirements are met quickly and with quality. Breakfast is good but only monotonous. The lobby is lovely and has a beautiful cafe.
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Date of stay: August 2019Trip type: Traveled with family
2 Helpful votes
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Mary Ellen wrote a review Jul 2020
8 contributions8 helpful votes
We arrived in town on a Sat night. With a reservation that had been made for months. The entire hotel was shut down. We felt like they had had plenty of time to notify us. It was easy enough to change but thank goodness I was a savvy traveler.
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Olivia V wrote a review Mar 2020
Orlando9 contributions9 helpful votes
Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats parade & festivities due to Covid-19 but the hotel hosted a small party downstairs that kept us entertained & our son with games without leaving the hotel. I would stay here again.
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
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Response from TeamMarriott, Manager at Sheraton Grand Chicago
Responded Mar 17, 2020
Dear Olivia_vzqz, It is delightful to know you and your family had a pleasant stay with us and that you were impressed with the courteous service provided by our associates. At the Sheraton Grand Chicago, hospitality is what we do best, and we thank you for acknowledging our efforts. We are also pleased to read our prime location worked well for your plans, and you loved our refreshing accommodations with spectacular views. Thank you for your recommendation, and we look forward to your next visit with us. Andy Markus Hotel Manager
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Gary H wrote a review Mar 2020
Bloomington, Indiana566 contributions209 helpful votes
Even in the concierge rooms, needed repairs are openly visible: dresser doors that won't stay shut, mars and scratches on furniture, etc. Even the shower curtain and its rod are dated; it has been quite awhile since I had taken a shower in a crowded tub without a curtain rod that bowed out for additional space. Still, the location and amenities of the Sheraton are hard to beat and the staff are pleasant, helpful, and knowledgeable.
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Date of stay: March 2020
Rooms
Location
Service
Trip type: Traveled on business
2 Helpful votes
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Response from TeamMarriott, Manager at Sheraton Grand Chicago
Responded Mar 8, 2020
Dear Gary H, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on many levels, but we are sorry you felt some areas needed updating. We appreciate the feedback, and we will share these notes with the appropriate individuals for future renovations. We would love to welcome you back soon. Andy Markus Hotel Manager
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PRICE RANGE
$160 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago sheraton
FORMERLY KNOWN AS
Sheraton Chicago Hotel and Towers
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
1218
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Frequently Asked Questions about Sheraton Grand Chicago
Which popular attractions are close to Sheraton Grand Chicago?
Nearby attractions include The Great Escape Room Chicago (0.3 miles), Wrigley Building (0.3 miles), and Michigan Avenue Bridge (0.3 miles).
What are some of the property amenities at Sheraton Grand Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Chicago?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Chicago?
Conveniently located restaurants include The Purple Pig, Les Nomades, and Volare.
Are there opportunities to exercise at Sheraton Grand Chicago?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Grand Chicago located near the city center?
Yes, it is 0.8 miles away from the center of Chicago.
Are any cleaning services offered at Sheraton Grand Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.