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Raffaello Hotel

4.0 of 5
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201 East Delaware Place, Chicago, IL 60611
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1,741 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Not worth the amount paid to be comfortable and close to shopping. The room was not what we booked and had to take or be left with no place to stay. The elevators were so small you could only fit 4 people (assuming not overweight average size) at a time in them. The toilet was so close the the wall... More 

Helpful?
Thank K1mb3rly1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had read many reviews on how the rooms were deteriorating, and we did see some slight wear and tear, but nothing that made the room feel gross. We thought the bed was about the most comfortable we had ever slept in, so not sure why people are complaining about that either... The location was AMAZING, we walked to a... More 

Helpful?
1 Thank Alicia A
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for taking the time to write a lovely review of your experience with our hotel. I'm glad you enjoyed the location of the hotel and the comfort of your room (minus the stairwell). I'm glad you had a pleasant check-in, as we definitely feel like a smooth check in with pleasant staff sets the tone for the rest... More 

Harrogate, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A great base to stay when visiting Chicago, right next to the john hancock tower and a short walk to magnificent mile and on to millennium park etc.check in was fast and friendly, the elevator was tiny and no one told us that when you get in you have to put your room card in otherwise it wont go anywhere!... More 

Helpful?
Thank brinybrooo
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for the lovely review. I'm glad to see that you enjoyed the location of our hotel and the overall stay! I am sorry to hear about your difficulties with the elevator and our doorman. Your overall satisfaction and feedback is very important. I have taken your feedback to management. We hope to have the pleasure of hosting you... More 

Bloomington, Illinois
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

At the last minute my daughters and I decided to take in the sights and shopping with Chicago's Christmas! The reasonable price was just one of the reasons for our pick of the Raffaello hotel. The pictures depicted a clean, modern, and newly renovated hotel, and most of all-it was on the Magnificent Mile. Anyone visiting for the first time... More 

Helpful?
Thank crolynn
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for your review! I'm happy to see that you enjoyed the convenient location, rooftop bar, and had a wonderful experience with our staff! We appreciate your feedback and we hope to host you again in the future. More 

L.A. California
2 reviews
1 of 5 stars Reviewed 4 weeks ago

In December, my relatives (all adults over 30) and I planned a visit to Chicago for an extended weekend. We finally settled on the Raffaello Hotel after searching a vacation rental website. Upon our arrival, I noticed that the desk clerk implied that we were "owner's" guests. I discovered that the hotel could be considered a "timeshare" establishment as I... More 

Helpful?
Thank ogdon272
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 4, 2016

Given the perfect Chicago location of the hotel, I was expecting a much more magnificent experience. Prior to my stay, I'd been to the hotel's rooftop bar, Drumbar, which I very much enjoyed. PROS: Location Rooftop bar Rainfall shower CONS: Room size Cleanliness Dated decor Under-staffed Poor hospitality Slow, small elevators OVERVIEW: Check-in: The hotel staff was not welcoming. The... More 

Helpful?
1 Thank KarlaFantastic
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for taking the time to write a review about your recent experience with the Raffaello Hotel. I am sorry to hear that you had a disappointing stay with us. Your feedback is very important to us and i will definitely be sharing your feedback with hotel management. On behalf of the hotel, please accept my sincerest apology. I... More 

Mundelein, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 30, 2015

Rooms are clean, we had a wonderful view of the lake in Chicago and you cannot beat the location. We have been there about three times and each time was very pleasant. Front desk clerks are friendly and very professional!! There is a bar on the top floor that is a must visit, seating outside on their beautiful patio &... More 

Helpful?
1 Thank Alexandrina H
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Hello! Thank you for your five-star rating of your stay with the Raffaello Hotel. We're so glad that you enjoyed your accommodations, view, location, and our rooftop bar drumBAR during your stay! We pride ourselves on providing the best experience possible for our guests. We sincerely hope to host you again soon. More 

Winthrop Harbor, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 28, 2015

We had a very disappointing experience at the Hotel Raffaello. We were celebrating our 35th wedding anniversary. The Hotel Raffaello was a sentimental choice because we had stayed there in 1983 as a young married couple. I splurged and booked a suite. I paid a room rate that included breakfast. I then found out that breakfast was coffee, orange juice... More 

Helpful?
4 Thank 888cambro
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for taking the time to write about your experience with your recent stay with us at the Raffaello Hotel. I am sorry to hear that you did not have a great experience with our hotel and our rooftop bar, especially on such a special occasion for you and your husband. I will be sure to share your feedback... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2015

We were a family of 4, had a suite which worked out nicely. Service is excellent, the prices we got on Tingo were quite good. The main advantage of this place is its location. Close to the lake and the Navy Pier, good restaurants all around, John Hancock tower right next door.

Helpful?
Thank contextref
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for your review of your recent experience with the Raffaello Hotel! I'm glad you found or suite accommodating and comfortable for your family during your stay and it's great to see you enjoyed the convenient location! We do hope to host you and your family again soon! More 

Hilton Head Island
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 22, 2015

My wife and I had a 4-night stay just before Christmas in Chicago. It was our third stay at the Rafaello Hotel and each stay has been excellent. The location just east of the Hancock Building is a short walk to many of the best shops and restaurants in the Michigan Avenue "Miracle Mile" area. The Raffaello has a good... More 

Helpful?
Thank George J
RaffaelloManagement, Manager at Raffaello Hotel, responded to this review

Thank you for you 5-star review! We're so glad you enjoyed your stay with us (again)! We're glad you continue to enjoy our convenient location and the accommodations during your stay! We appreciate your feedback on our lobby. It was designed to encourage mingling and have more of an intimate feel. I'm sorry to hear about your experience with our... More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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