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Raffaello Chicago

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201 E Delaware Pl, Chicago, IL 60611-1713
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Traveler (586)
Room & Suite (318)
Dining (12)

About

#140 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, 24-hour business center, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen TV’s, in room safes, luxurious bathrobes. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Meeting rooms
Rooftop terrace
Parking garage
Wifi
Breakfast available
Rooftop bar
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Polish
2,458Reviews31Q+A100Room tips
Traveler rating
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Popular mentions
hezburg wrote a review Sep 2020
Imperial, Missouri1 contribution1 helpful vote
Let me start by saying the staff at the hotel are amazing from the front desk to security to the engineer and housekeeping which we had experiences with them all. Check in was simple and our room was very nice with the exception of a few things. The TV’s are Roku only which is fine except it wasn’t working we had to call The engineer up and it even took him 15 min to get it to work then it only half worked. The volume on the remote weren’t working so it was blaring for 30 minutes until he could come back and figure out how to turn it down. No ice bucket or extra linens for the the couch but, they were brought to us when we requested it. The whole hotel smelled like marijuana not just when you walked outside and people we smoking it right at the entrance but, the hallways, elevators and our room smelled like it. Not only was the marijuana smell sleeping into our room from the neighbors they were blasting music, yelling and knocking things over till 6 am when the fire alarms started going off. The low price definitely reeled is in this time but as last guests we will be paying the extra Money to stay somewhere else in the furture
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
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Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear hezburg, Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am sorry to hear you didn’t fully enjoy your time with us here at the Raffaello Hotel in downtown Chicago. I would love the opportunity to speak with you further about your time here and invite you to forward your contact information along with a convenient time to reach you to aolsson@meninhospitality.com. I would love the opportunity to welcome you again and win your heart in full. Yours Sincerely, Ann Olsson General Manager
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Mandy M wrote a review Aug 2020
Ontario, California2 contributions2 helpful votes
While driving my sister across country to move her to her new home, my family and I stopped at Rafaello's since they had the best price around the best food and views in town. My sister left her cash in a large envelope in the room and we didn't realize it until we were hundredsof miles away. With the help of the Rafaello cleaning and management staff, we were able to find and retrieve my sister's cash. Their service from check-in to post-check out was friendly, accommodating, and professional. Thank you to Imran and Ann for willingly helping our family at a very stressful time!
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear MandaPanda! Thank you for your kind words. Glad we could help your sister get the money back! Honesty always wins! Be safe and come back soon! Ann
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thestylishdevil wrote a review Aug 2020
San Jose, California3 contributions6 helpful votes
Front Desk: The gentleman at the front desk was very nice and professional. Security: Does his job but plays on his phone. Room: Well-decor and nice set-up. It's a cute room. Things that weren't good: Found hair in shower and bathroom floor. Sink leaked. Couldn't shower cause I was grossed out at the hair I saw. Tissue under bed. People staying at hotel made me feel uncomfortable because they were fighting and loud. I would not recommend staying at this hotel after my visit. I don't think this is a 4-star hotel. But it provides a decent room and space for what you pay & front desk is nice. (My room was a last minute booking)
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Date of stay: August 2020
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2 Helpful votes
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Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear Natasha C, We thank you for choosing to stay at the Raffaello hotel while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. I am sorry you felt the hotel did not live up to your expectations, mostly so in regards to cleanliness. I take this personally and I promise I have followed up with the person who cleaned your room. Especially during COVID times cleanliness is my number one focus. We have enhanced out cleaning process based on recommendations from the CDC. I would love to hear more from you about the room experince and I would appreciate if you can send me a time and way of reaching you so we ca connect. You can reach me at aolsson@meninhospitality.com. I look forward to speaking with you soon and I do hope I will get the chance of welcoming you back to our hotel and show you a better experience!! Yours Sincerely, Ann Olsson General Manager
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Alexis Q wrote a review Jul 2020
13 contributions7 helpful votes
Came to this hotel, booked a 2 bedroom suite get in the room and there is NO door on one of the bedrooms. I voice my concerns to the manager on duty and got NO ACCOMMODATION what so ever!!! They were VERY rude especially after the inconvenience they are putting us thru. Not only tht the room with no door is right by the door tht you enter into the hotel room. I am very upset and this is not how our trip was supposed to go. I have absolutely NO privacy in a suite!!!! I will NEVER COME HERE AGAIN
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Date of stay: July 2020Trip type: Traveled with friends
3 Helpful votes
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Response from Domio Growth, General Manager at Raffaello Chicago
Responded Jul 20, 2020
Dear Alexis Q, Thank you for taking the time to review our property. We are so sorry for your experience. The 2 bedroom suite is a special room that is perfect for families to travel together and allows for an open floor-plan so you can make the most of your time together. We are so sorry the room type did not meet your standards. I know our team made arrangements to move you into to two separate one bedroom suites with no additional charges. I'm sorry that the solution was not ideal for you either. We are here to serve and are so sorry we were unable to serve you well. Kindest regards, Imran Jivani Raffaello Chicago
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Punky wrote a review Mar 2020
1 contribution
The Raffelo in past years was one of the best kept secrets of a wonderful Boutique hotel in downtown Chicago. NO LONGER is this a great hotel. Not clean Worn carpet, who knows when it was cleaned last, paint peeling, clock wasn't plugged in. When I moved the nightstand to plug it in I noticed that there were burn marks on the wall plug. I did not plug it back in. Rooms are not cleaned, trash is not emptied, beds not made, fresh towels - All this is now EXTRA. No note of that when I made the reservation. They don't store luggage. Instead, the man at the front desk suggested a place across the street and down the stairs in a sketch convenience store. So we paid $12 per bag and he said he would put our bags in a secure room. We waited 20 minutes and he said they will be done soon. - his words. We came back 2.5 hours later - and there by the cash register our bags sat. This whole experience was a SCAM. DO NOT GO TO THE RAFFELO IN CHICAGO - it is NOT what it use to be!
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Date of stay: March 2020
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Response from annolsson1971, General Manager at Raffaello Chicago
Responded Apr 16, 2020
Dear GwendolynMD Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am sorry to hear you didn’t fully enjoy your time with us here at the Raffaello Hotel in downtown Chicago. This is an historic building with lots of charm and unique features, but also space challenges for example elevators. Please know that your feedback is extremely valuable to us. Feedback from returning guest like yourselves is even more important! The good news is that the hotel is currently being renovated! All rooms and lobby will be renovated. This is very exciting, and I can’t tell you the new rooms looks amazing!!! If there is anything, I can do for you please do not hesitate to reach out to me directly at aolsson@meninhospitality.com. I look forward to one day welcoming you back to our hotel and show you the upgraded product!! Yours Sincerely, Ann Olsson General Manager
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PRICE RANGE
$101 - $335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
raffaello hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
161
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Frequently Asked Questions about Raffaello Chicago
Which popular attractions are close to Raffaello Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.1 miles), and 360 Chicago Observation Deck (0.07 miles).
What are some of the property amenities at Raffaello Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at Raffaello Chicago?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Raffaello Chicago?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at Raffaello Chicago?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Raffaello Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and Foodease.
Are there opportunities to exercise at Raffaello Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Raffaello Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does Raffaello Chicago offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Raffaello Chicago?
The staff speaks multiple languages, including English, Spanish, and Polish.
Are there any historical sites close to Raffaello Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).