Raffaello Chicago
2,460 reviews
#135 of 220 Hotels in Chicago
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201 E Delaware Pl, Chicago, IL 60611-1713
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$162
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Free cancellation until 02/19/22
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About
#135 of 220 hotels in Chicago
Location
Cleanliness
Service
Value
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, 24-hour business center, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen TV’s, in room safes, luxurious bathrobes. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Spa
Concierge
Non-smoking hotel
Parking garage
Wifi
Restaurant
Rooftop bar
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Polish
Location
Full view
100Great for walkers
Grade: 100 out of 100
134Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
Contact
201 E Delaware Pl, Chicago, IL 60611-1713
Getting there
ChicagoChicago L8 min
GrandChicago L12 min
Rental CarsSee rental cars from $36/day
2460Reviews32Q+A100Room tips
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Popular mentions
I have reservation starting on march 21-29th ,i have been trying to get a hold of someone from the property in order to cancel my booking but unsuccessfully. Are you guys open? So not sure what to do .
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Date of stay: March 2021Trip type: Traveled solo
1 Helpful vote
Helpful
Very nice hotel that sits one building over from the Hancock tower. Which is a prime location to explore downtown Chicago. The lake is also 2 blocks away. The lobby was small but nice. Room 904 was a King deluxe, the room was quite large with a decent size bathroom and view of the aforementioned Hancock tower. There is a small kitchen like area with coffee maker, fridge and microwave. The bed itself was comfortable but the sheets didn't really fit the mattress and kept exposing the mattress pad which I found strange for such a nice hotel. Pillow menu ensures all guests have a pillow of their liking. Large raindrop shower head in walk in shower was nice. The room was also relatively quiet for downtown Chicago. I felt like my grandparents when it came to working the tv, seems you can only watch tv by streaming, but I was too embarrassed to call the front desk to see if there was another solution. The staff was helpful and friendly when I did encounter them. The room was very clean and Covid prices were unbeatable(if only Chicago hotels were always this cheap!).…
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Date of stay: August 2020
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Feb 5, 2021
Dear SHFT54, Thank you for such a lovely review! We hope to see you back here when we open again this summer! Be safe and stay well! Ann
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Let me start by saying the staff at the hotel are amazing from the front desk to security to the engineer and housekeeping which we had experiences with them all. Check in was simple and our room was very nice with the exception of a few things. The TV’s are Roku only which is fine except it wasn’t working we had to call The engineer up and it even took him 15 min to get it to work then it only half worked. The volume on the remote weren’t working so it was blaring for 30 minutes until he could come back and figure out how to turn it down. No ice bucket or extra linens for the the couch but, they were brought to us when we requested it. The whole hotel smelled like marijuana not just when you walked outside and people we smoking it right at the entrance but, the hallways, elevators and our room smelled like it. Not only was the marijuana smell sleeping into our room from the neighbors they were blasting music, yelling and knocking things over till 6 am when the fire alarms started going off. The low price definitely reeled is in this time but as last guests we will be paying the extra Money to stay somewhere else in the furture…
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear hezburg, Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am sorry to hear you didn’t fully enjoy your time with us here at the Raffaello Hotel in downtown Chicago. I would love the opportunity to speak with you further about your time here and invite you to forward your contact information along with a convenient time to reach you to aolsson@meninhospitality.com. I would love the opportunity to welcome you again and win your heart in full. Yours Sincerely, Ann Olsson General Manager
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While driving my sister across country to move her to her new home, my family and I stopped at Rafaello's since they had the best price around the best food and views in town. My sister left her cash in a large envelope in the room and we didn't realize it until we were hundredsof miles away. With the help of the Rafaello cleaning and management staff, we were able to find and retrieve my sister's cash. Their service from check-in to post-check out was friendly, accommodating, and professional. Thank you to Imran and Ann for willingly helping our family at a very stressful time!
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear MandaPanda! Thank you for your kind words. Glad we could help your sister get the money back! Honesty always wins! Be safe and come back soon! Ann
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Front Desk: The gentleman at the front desk was very nice and professional. Security: Does his job but plays on his phone. Room: Well-decor and nice set-up. It's a cute room. Things that weren't good: Found hair in shower and bathroom floor. Sink leaked. Couldn't shower cause I was grossed out at the hair I saw. Tissue under bed. People staying at hotel made me feel uncomfortable because they were fighting and loud. I would not recommend staying at this hotel after my visit. I don't think this is a 4-star hotel. But it provides a decent room and space for what you pay & front desk is nice. (My room was a last minute booking)
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Date of stay: August 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Ann Olsson, General Manager at Raffaello Chicago
Responded Sep 8, 2020
Dear Natasha C, We thank you for choosing to stay at the Raffaello hotel while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. I am sorry you felt the hotel did not live up to your expectations, mostly so in regards to cleanliness. I take this personally and I promise I have followed up with the person who cleaned your room. Especially during COVID times cleanliness is my number one focus. We have enhanced out cleaning process based on recommendations from the CDC. I would love to hear more from you about the room experince and I would appreciate if you can send me a time and way of reaching you so we ca connect. You can reach me at aolsson@meninhospitality.com. I look forward to speaking with you soon and I do hope I will get the chance of welcoming you back to our hotel and show you a better experience!! Yours Sincerely, Ann Olsson General Manager
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PRICE RANGE
$101 - $335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
raffaello hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about Raffaello Chicago
Which popular attractions are close to Raffaello Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.1 miles), and American Girl Place Chicago (0.08 miles).
What are some of the property amenities at Raffaello Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Raffaello Chicago?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Raffaello Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Raffaello Chicago?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Raffaello Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and The Lobby.
Are there opportunities to exercise at Raffaello Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Raffaello Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Raffaello Chicago?
The staff speaks multiple languages, including English, Spanish, and Polish.
Are there any historical sites close to Raffaello Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Is Raffaello Chicago accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.