Gale Chicago
201 E Delaware Pl, Chicago, IL 60611-1713
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About
#125 of 220 hotels in Chicago
Location
4.8
Cleanliness
4.3
Service
4.1
Value
4.1
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, 24-hour business center, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen TV’s, in room safes, luxurious bathrobes. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Concierge
Non-smoking hotel
24-hour front desk
Parking garage
Wifi
Restaurant
Rooftop bar
ATM on site
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Polish
Location
100Great for walkers
Grade: 100 out of 100
107Restaurantswithin 0.3 miles
61Attractionswithin 0.3 miles
Contact
201 E Delaware Pl, Chicago, IL 60611-1713
Getting there
ChicagoChicago L8 min
GrandChicago L12 min
Rental CarsSee rental cars from $34/day
2461Reviews32Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I have reservation starting on march 21-29th ,i have been trying to get a hold of someone from the property in order to cancel my booking but unsuccessfully. Are you guys open? So not sure what to do .
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Olsson, General Manager at Gale Chicago
Responded Oct 21, 2021
I am so sorry! Yes we are open. Please feel free to call or email me and I will take care of it! Ann Olsson, General Manager aolsson@meninhospitality.com 312-924-2521 Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel that sits one building over from the Hancock tower. Which is a prime location to explore downtown Chicago. The lake is also 2 blocks away. The lobby was small but nice. Room 904 was a King deluxe, the room was quite large with a decent size bathroom and view of the aforementioned Hancock tower. There is a small kitchen like area with coffee maker, fridge and microwave. The bed itself was comfortable but the sheets didn't really fit the mattress and kept exposing the mattress pad which I found strange for such a nice hotel. Pillow menu ensures all guests have a pillow of their liking. Large raindrop shower head in walk in shower was nice. The room was also relatively quiet for downtown Chicago. I felt like my grandparents when it came to working the tv, seems you can only watch tv by streaming, but I was too embarrassed to call the front desk to see if there was another solution. The staff was helpful and friendly when I did encounter them. The room was very clean and Covid prices were unbeatable(if only Chicago hotels were always this cheap!).…
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Olsson, General Manager at Gale Chicago
Responded Feb 5, 2021
Dear SHFT54, Thank you for such a lovely review! We hope to see you back here when we open again this summer! Be safe and stay well! Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying the staff at the hotel are amazing from the front desk to security to the engineer and housekeeping which we had experiences with them all. Check in was simple and our room was very nice with the exception of a few things. The TV’s are Roku only which is fine except it wasn’t working we had to call The engineer up and it even took him 15 min to get it to work then it only half worked. The volume on the remote weren’t working so it was blaring for 30 minutes until he could come back and figure out how to turn it down. No ice bucket or extra linens for the the couch but, they were brought to us when we requested it. The whole hotel smelled like marijuana not just when you walked outside and people we smoking it right at the entrance but, the hallways, elevators and our room smelled like it. Not only was the marijuana smell sleeping into our room from the neighbors they were blasting music, yelling and knocking things over till 6 am when the fire alarms started going off. The low price definitely reeled is in this time but as last guests we will be paying the extra Money to stay somewhere else in the furture…
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Olsson, General Manager at Gale Chicago
Responded Sep 8, 2020
Dear hezburg, Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am sorry to hear you didn’t fully enjoy your time with us here at the Raffaello Hotel in downtown Chicago. I would love the opportunity to speak with you further about your time here and invite you to forward your contact information along with a convenient time to reach you to aolsson@meninhospitality.com. I would love the opportunity to welcome you again and win your heart in full. Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While driving my sister across country to move her to her new home, my family and I stopped at Rafaello's since they had the best price around the best food and views in town. My sister left her cash in a large envelope in the room and we didn't realize it until we were hundredsof miles away. With the help of the Rafaello cleaning and management staff, we were able to find and retrieve my sister's cash. Their service from check-in to post-check out was friendly, accommodating, and professional. Thank you to Imran and Ann for willingly helping our family at a very stressful time!
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Olsson, General Manager at Gale Chicago
Responded Sep 8, 2020
Dear MandaPanda! Thank you for your kind words. Glad we could help your sister get the money back! Honesty always wins! Be safe and come back soon! Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front Desk: The gentleman at the front desk was very nice and professional. Security: Does his job but plays on his phone. Room: Well-decor and nice set-up. It's a cute room. Things that weren't good: Found hair in shower and bathroom floor. Sink leaked. Couldn't shower cause I was grossed out at the hair I saw. Tissue under bed. People staying at hotel made me feel uncomfortable because they were fighting and loud. I would not recommend staying at this hotel after my visit. I don't think this is a 4-star hotel. But it provides a decent room and space for what you pay & front desk is nice. (My room was a last minute booking)
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Date of stay: August 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Olsson, General Manager at Gale Chicago
Responded Sep 8, 2020
Dear Natasha C, We thank you for choosing to stay at the Raffaello hotel while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. I am sorry you felt the hotel did not live up to your expectations, mostly so in regards to cleanliness. I take this personally and I promise I have followed up with the person who cleaned your room. Especially during COVID times cleanliness is my number one focus. We have enhanced out cleaning process based on recommendations from the CDC. I would love to hear more from you about the room experince and I would appreciate if you can send me a time and way of reaching you so we ca connect. You can reach me at aolsson@meninhospitality.com. I look forward to speaking with you soon and I do hope I will get the chance of welcoming you back to our hotel and show you a better experience!! Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came to this hotel, booked a 2 bedroom suite get in the room and there is NO door on one of the bedrooms. I voice my concerns to the manager on duty and got NO ACCOMMODATION what so ever!!! They were VERY rude especially after the inconvenience they are putting us thru. Not only tht the room with no door is right by the door tht you enter into the hotel room. I am very upset and this is not how our trip was supposed to go. I have absolutely NO privacy in a suite!!!! I will NEVER COME HERE AGAIN
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Domio Growth, General Manager at Gale Chicago
Responded Jul 20, 2020
Dear Alexis Q, Thank you for taking the time to review our property. We are so sorry for your experience. The 2 bedroom suite is a special room that is perfect for families to travel together and allows for an open floor-plan so you can make the most of your time together. We are so sorry the room type did not meet your standards. I know our team made arrangements to move you into to two separate one bedroom suites with no additional charges. I'm sorry that the solution was not ideal for you either. We are here to serve and are so sorry we were unable to serve you well. Kindest regards, Imran Jivani Raffaello Chicago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Raffelo in past years was one of the best kept secrets of a wonderful Boutique hotel in downtown Chicago. NO LONGER is this a great hotel. Not clean Worn carpet, who knows when it was cleaned last, paint peeling, clock wasn't plugged in. When I moved the nightstand to plug it in I noticed that there were burn marks on the wall plug. I did not plug it back in. Rooms are not cleaned, trash is not emptied, beds not made, fresh towels - All this is now EXTRA. No note of that when I made the reservation. They don't store luggage. Instead, the man at the front desk suggested a place across the street and down the stairs in a sketch convenience store. So we paid $12 per bag and he said he would put our bags in a secure room. We waited 20 minutes and he said they will be done soon. - his words. We came back 2.5 hours later - and there by the cash register our bags sat. This whole experience was a SCAM. DO NOT GO TO THE RAFFELO IN CHICAGO - it is NOT what it use to be!…
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from annolsson1971, General Manager at Gale Chicago
Responded Apr 16, 2020
Dear GwendolynMD Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am sorry to hear you didn’t fully enjoy your time with us here at the Raffaello Hotel in downtown Chicago. This is an historic building with lots of charm and unique features, but also space challenges for example elevators. Please know that your feedback is extremely valuable to us. Feedback from returning guest like yourselves is even more important! The good news is that the hotel is currently being renovated! All rooms and lobby will be renovated. This is very exciting, and I can’t tell you the new rooms looks amazing!!! If there is anything, I can do for you please do not hesitate to reach out to me directly at aolsson@meninhospitality.com. I look forward to one day welcoming you back to our hotel and show you the upgraded product!! Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel needs an update. Dark small and dirty. Our original booking at another hotel got cancelled and we are left with only this one to choose. Only two small elevator. Tiny bathroom, no coffee no ice no kettle no tea/coffee. Broken curtain, missing furniture, stained carpet. Very disappointed.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from annolsson1971, General Manager at Gale Chicago
Responded Apr 16, 2020
We thank you for choosing The Raffaello Hotel Chicago during your recent visit to our vibrant city and we appreciate this review. It breaks my heart that you were so disappointed with the hotel. The good news is that the hotel is currently being renovated! All rooms and lobby will be renovated. This is very exciting, and I can’t tell you the new rooms looks amazing!!! If there is anything, I can do for you please do not hesitate to reach out to me directly at aolsson@meninhospitality.com. I look forward to one day welcoming you back to our hotel and show you the upgraded product!! Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been going to this hotel for over 10 years. The hotel is under new ownership and they are doing their best to ruin what was a nice place to stay. If you want maid service daily it will cost an additional $50 per day. They will not store your luggage as they once did. There is no one to help with your luggage if you need it.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from annolsson1971, General Manager at Gale Chicago
Responded Apr 16, 2020
We thank you for choosing to stay at the Raffaello hotel while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Feedback from returning guest like yourselves is even more important! I am sorry you felt the hotel didn’t live up to your previous experiences and your expectations. The good news is that the hotel is currently being renovated! All rooms and lobby will be renovated. This is very exciting, and I can’t tell you the new rooms looks amazing!!! If there is anything, I can do for you please do not hesitate to reach out to me directly at aolsson@meninhospitality.com. I look forward to one day welcoming you back to our hotel and show you the upgraded product!! Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the way to visit family in Wisconsin, we decided to stay a night in Chicago and be tourists. Got a great Priceline deal on The Raffaello. Really cool, historic, old building. Very pretty, great service, great location. We walked to everything we wanted to see the next day. Nice room, comfy bed..everything we needed. Loved it!
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from annolsson1971, General Manager at Gale Chicago
Responded Apr 16, 2020
What an honor to receive such a nice review form you. We are thrilled that you had a great time with us! As you have noted, our colleagues take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. Please feel free to visit us again anytime and we hope to see you very soon. Until then! Yours Sincerely, Ann Olsson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$176 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
raffaello hotel chicago
FORMERLY KNOWN AS
Raffaello Chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
161
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Frequently Asked Questions about Gale Chicago
Which popular attractions are close to Gale Chicago?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Fourth Presbyterian Church (0.1 miles), and American Girl Place Chicago (0.08 miles).
What are some of the property amenities at Gale Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Gale Chicago?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Gale Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gale Chicago?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Gale Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Francesca's On Chestnut, and Pierrot Gourmet.
Are there opportunities to exercise at Gale Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Gale Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Gale Chicago?
The staff speaks multiple languages, including English, Spanish, and Polish.
Are there any historical sites close to Gale Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.5 miles), and Macy's on State Street (1.1 miles).
Is Gale Chicago accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.