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InterContinental Chicago

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#69 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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InterContinental Chicago
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3,977 Reviews from our TripAdvisor Community

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Showing 3,741: English reviews
Liverpool UK
Reviewed 2 days ago NEW

Just returned from short holiday in Chicago including a 5 night stay at the Intercontinental. Hotel were able to give us 2 adjoining rooms which was ideal. Rooms were comfortable and clean and there was good over- bath shower and a good hair dryer which my wife appreciated. All the staff we had cause to speak to were friendly and...

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Helpful?
Thank groundhog51
los angeles
Reviewed 4 days ago NEW

We live in Los Angeles and returned to the hotel we were married in 50 years before. We were quite excited to see it again. From start to finish our experience was dreadful, with one exception. I had written in our reservation that is our 50th. Having just returned from Italy, where this date was beautifully acknowledged, at check in...

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Helpful?
Thank judith k
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Judith K, Please accept our apologies for what is an experience we are very disappointed to hear of. We regret that we missed the opportunity to act more swiftly on your feedback. We have attempted several times to contact you via the email address you shared in your form and have been unable to reach you directly. I invite...

New Haven, Connecticut
Reviewed 4 days ago NEW

We stayed at the InterContinental on North Michigan Avenue for 3 nights last weekend. This place is a gem! We were able to score great rates on-line and the location could not be better -- right on Michigan Avenue between Ontario Street and the river. From the moment we stepped out of the cab we had impeccable service -- from...

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Helpful?
Thank LN423
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear LN423, Thank you for taking the time to share your experience with us. We are delighted to know InterContinental provided you with everything you could possibly want in a hotel, from a well-appointed room in a fantastic location to exceptional amenities and service. It is nice to hear you took the time to check out our beautiful, 1920s-era pool...

Reviewed 4 days ago NEWvia mobile

The location is wonderful! Short distance from all the major attractions and shopping. I appreciate that there's a Starbucks in the hotel, who wouldn't. The hotel itself is quite nice and brings you back in time, wait until you see the pool. The lobby is beautifully decorated for the holidays. The room was nice and yes, I'll say it, it...

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Helpful?
Thank Sonia C
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Sonia, Thank you for taking time to tell us what you most and least valued about your stay. We are happy to hear you liked our excellent location along with your comfortable room. Thank you for bringing our attention to these issues pertaining to your room. We apologize for any inconvenience you might have encountered due to these mechanical...

Omaha, Nebraska
Reviewed 5 days ago NEW

This was our first time at this property. We thought we'd try somewhere new for our annual shopping trip to Chicago. The location is a little further South than we generally stay but it worked out perfect. We were able to walk to our favorite spots in the loop as well as up to the shops on Magnificent Mile. Unfortunately...

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Helpful?
Thank careerman17
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear careerman17, Thank you for taking the time to tell us about your stay. We’re glad you decided to stay with us this time! It is great to know our location worked our perfectly as a home base for your annual Chicago shopping trip. Seeing as our hotel has a range of room styles and sizes, we’re positive we would...

Louisville, Kentucky
Reviewed 6 days ago NEWvia mobile

Top notch. The whole staff went out of their way to make us feel welcome and answer any questions. Door men are great for advice on things to do and places to go. Room was great and everything smelled clean.

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Helpful?
Thank cdubya13
Markus K, General Manager at InterContinental Chicago, responded to this review

Dear cdubya13, Thank you for your review. We are glad to hear our staff made you feel welcome and were helpful in answering any questions you might have had throughout your stay. We are happy you liked your nice, clean room. It would be our pleasure to welcome you back anytime! Sincerely, Ronald Hoogerbrugge General Manager

Istanbul, Turkey
Reviewed 1 week ago

I am disappointed during the check in process. The check in desk staff was not kind. Although I presented my IHG rewards card I was not recognized as a IHG customer. She was careless. The hotel was old. The carpets were old and shagged. the room was small, old but comfortable. The bath room was old but looked clean. The...

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Helpful?
Thank Earibal
Markus K, General Manager at InterContinental Chicago, responded to this review

Dear Earibal, Thank you for taking the time to share your feedback with us. We are sorry to hear your recent stay did not impress. Though your comments about our staff members are unusual, we will relay them to our front desk associates to ensure they are providing the best customer service at all times. While we are glad your...

Reviewed 1 week ago

There are so many things to do in Chicago. I walked along the River Front, then over to Navy Pier, before swinging into a large Whole Foods. The next day I walked down the Millennium Monument and hangout around outside while the NFL draft was going on. I don't even have time to go north to the Water Tower. Inside,...

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Helpful?
Thank Neil K
Markus K, General Manager at InterContinental Chicago, responded to this review

Dear Neil K, We are happy our excellent location allowed you to do some sight-seeing during your business trip. Thank you for taking a moment to tell us about your stay. We would love to welcome you back anytime. Sincerely, Ronald Hoogerbrugge General Manager

Munich, Germany
Reviewed 1 week ago

Just stayed at the Interconti for three nights on business. While staff was very friendly, the room was ok (I was on a low floor) and the mattress was somewhat worn. There was also no space at all for larger luggage...Internet worked well and fast so I could get some work done. Breakfast was just average and not very good...

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Helpful?
Thank SFLeonce
Markus K, General Manager at InterContinental Chicago, responded to this review

Dear SFLeonce, We are glad you valued our friendly service and central Michigan Avenue location. We are sorry to hear your room did not meet expectations. Your feedback will be relayed to our culinary team to see how we might improve the variety and quality of food offered. Based on your comments, we believe you would be much more comfortable...

San Diego, United States
Reviewed 1 week ago

You can't go wrong with this hotel! The rooms are amazing and the staff is professional, efficient, and very responsive. The location right on Michigan Avenue also can't be beat. I highly recommend this hotel.

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Helpful?
Thank Charles H
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Charles H, Thank you for sharing your comments with us. We are happy to hear you liked your elegant, well-appointed room and that our staff provided you with exceptional service all throughout your stay. It is great to know you valued our superb Michigan Avenue location. We hope your travels will bring you to our doors again soon. Sincerely,...

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Eno
Eno
Cuisines: Wine Bar, International
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 

Additional Information about InterContinental Chicago

Address: 505 North Michigan Ave, Chicago, IL 60611-3827
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $112 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Reservation Options:
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental
Hotel Style:
#30 Green Hotel in Chicago
#44 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Chicago staff and other travelers.
41 questions
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Questions? Get answers from InterContinental Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We asked for a quiet room far from the elevators, and ended up with 1822 - which was a large corner.”
 of 5 bubbles LN423, 4 days ago | Read review
“Ask for a room overlooking Michigan Avenue”
 of 5 bubbles 206charlesh, 1 week ago | Read review
“Probably the higher the better”
 of 5 bubbles dirkv989, 2 weeks ago | Read review
“Great location, lovely rooms, very clean. Have stayed there several times and always have been very happy with staff And services Great restaurant on premises, Michael Jordan's, with a Starbucks as well. ”
 of 5 bubbles 413judier, 2 weeks ago | Read review
“Not sure if you can get a room with a lake view - the older part is a small profile, and Michigan Avenue would be noisy a lot of the time.”
 of 5 bubbles djagoldsmith, 2 weeks ago | Read review
5 of 5
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