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    Holiday Inn Chicago Mart Plaza River North

    2,318 reviews
    #92 of 200 Hotels in Chicago
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    350 West Mart Center Drive, 15th Floor, Chicago, IL 60654
    +1 877-859-5095
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    View all photos (1,203)1,203
    Traveler (846)
    Room & Suite (480)
    Dining (56)
    Certificate of Excellence
    About
    4.0
    Very good
    2,318 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    GreenLeaders GreenPartner
    Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Stop in for a leisurely breakfast buffet and enjoy a new take on comfort food with at Merchants Cafe. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.
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    Full view
    Property amenities
    Pool
    Restaurant
    Room Service
    Fitness Center with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Bar/Lounge
    Banquet Room
    Business Center with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Indoor pool
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Public Wifi
    Wheelchair access
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    Room features
    Accessible rooms
    Air Conditioning
    Non-Smoking Rooms
    Suites
    Good to know
    HOTEL STYLE
    River View
    Harbor View
    HOTEL CLASS
    Hotel links
    Visit hotel website
    Special Offer:Book Direct and Save
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    Location
    Full view
    100Great for walkers
    Grade: 100 out of 100
    109Restaurantswithin 0.25 miles
    13Attractionswithin 0.25 miles
    Contact
    350 West Mart Center Drive 15th Floor, Chicago, IL 60654
    Getting there
    Midway Airport9 mi
    O'Hare Intl Airport15 mi
    Merchandise Mart5 min
    Clark/Lake8 min
    See all nearby hotels
    Nearby restaurants
    Bavette's Bar and Boeuf
    4 minAmerican
    Doughnut Vault
    3 minAmerican
    Kinzie Chophouse
    5 minSteakhouse
    Coco Pazzo
    4 minItalian
    See all nearby restaurants
    Nearby attractions
    Merchandise Mart
    3 minArchitectural Buildings
    333 West Wacker Drive
    4 minArchitectural Buildings
    The East Bank Club
    5 minSports Complexes
    McCormick Tribune Center
    5 minArchitectural Buildings
    See all nearby attractions
    Reviews & more
    Write a review
    2,318Reviews
    1,203Photos
    41Q+A
    100Room tips
    Traveler rating
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    • 78
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    Popular mentions
    Unsettling
    Not only did many other guests dirty room service trays remain in the hall for at least 8 hours but an outlet was basically hanging out of the wall and in the morning I found a champagne cork on the floor by the desk. Add to that the noise from the hall and vents, the loud fan…
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    Date of stay: January 2019
    Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
    Responded 2 weeks ago
    Dear Guest, What you have described in your review is far from the 5-star experience we strive to provide our guests and we apologize for the unsettling experience during your stay with us. We take reviews and comments provided by our guests very seriously and your feedback has been shared with our management team as there are a number of opportunities to further coach and counsel our staff on. Despite the challenges faced, we are pleased to read the level service received from our Front Desk was positive and hospitable during your stay. Thank you for taking the time to share your honest feedback on TripAdvisor.
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    Great hotel with an amazing location.
    Great hotel. Amazing location. Unbeatable service. Easy to access public transit. Great pool for families. Good exercise room. Great doorman. There are always taxis at the front door. We would not hesitate to visit again.
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    Date of stay: December 2018
    Good location, clean rooms
    I have stayed here a couple times, booked both times through Hotwire. For that price, it was a great value. Great staff, convenient parking and clean rooms. They had rooms ready at 11 am for early check-in. If you want a good value in a great location, this is a great option.
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    Date of stay: December 2018
    Getting away.
    This is one of the stranger holiday inns. Great location in downtown Chicago. It's in a large building and doesn't actually start till the 15th floor. So every room has a great view of the city. Awesome restaurant located in lobby on 15th floor called Cityscape. Rooms are much…
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    Date of stay: December 2018
    Good location but needs work
    My IHG elite status didn't even deserve a thank you from the staff, and the heating system in the room had to be replaced after my first (very cold) night. Attention to detail is lacking, and service did not seem to be a high priority.
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    Date of stay: December 2018
    Response from IHGService, Guest Relations Manager at Holiday Inn Chicago Mart Plaza River North
    Responded 3 weeks ago
    Hello BP2005, I appreciate you for staying at Holiday Inn Chicago Mart Plaza River North and for giving us your thoughts about your recent visit. Sorry about that the temperature in the room you had that were unpleasant. Also, I know that the quality of the service that you received didn't meet your expectations. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and I appreciate your feedback. As IHG wants to make your every stay flawless, your thoughts are taken into account and are shared with our hotel management to be used as a reference to better your next experience with us. On the upside, I'm happy that the prime location of our hotel met exceeded your expectations. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. All the best, Peter J. Case Manager IHGService
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    Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
    The Premium Skyline King Room at the Holiday Inn Chicago Mart Plaza
    Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
    The Premium Skyline King Room at the Holiday Inn Chicago Mart Plaza
    Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
    The Premium Double Room at the Holiday Inn Chicago Mart Plaza
    Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
    The Premium Double Room at the Holiday Inn Chicago Mart Plaza
    River View King
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    123456…96
    How far from wrigley??? Also is there any cheap parking around hotel??
    Across the street from the main entrance.
    0 votes
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    does this hotel accepts a 55 lbs dog?
    I would contact the Hotel directly.
    1 vote
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    If you flew in from Midway, whats the most reasonable and most available way to get to the hotel?
    To go cheap, you may take the Orange Line, then transfer to the blue line!!!! Then walk for 10 minutes to the hotel. If no, get a cab!!!! Have a safe travel.
    1 vote
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    I stayed one night at this hotel while on a business trip. What mattresses do you have in your rooms? This was the most comfortable bed I’ve slept in!
    Hi Linda. The hotel has 13” Simmons Beautyrest Hospitality Collection St. Chapelle Plush mattresses. We're happy to hear it was the most comfortable bed you've slept in!
    1 vote
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    Do the hotel provide breakfast as complimentary?
    Breakfast is not included but very good breakfast for the price, do not skip the salmon lox, they were awesome.
    0 votes
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    PreviousNext
    123456…9
    "Make sure the HVAC in your room is working."
    "Ask for a River View Room"
    "Pay in advance at the Wolf Point Garage across the st from the hotel /w Parking Panda it'll save half of what the hotel charges."
    "Please upgrade"
    "The higher the better the view"
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    123456…20
    PRICE RANGE
    $92 - $339 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    holiday inn chicago - mart plaza hotel chicagoholiday inn mart plazachicago holiday inn
    LOCATION
    United StatesIllinoisChicagoCentralNear North SideRiver North
    NUMBER OF ROOMS
    521
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