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Holiday Inn Chicago Mart Plaza River North

350 West Mart Center Drive 15th Floor, Chicago, IL 60654
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (926)
Room & Suite (489)
Dining (54)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Chicago Mart Plaza River North
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#93 of 211 hotels in Chicago
Travelers' Choice
GreenLeaders GreenPartner
Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Stop in for a leisurely breakfast buffet and enjoy a new take on comfort food with at Merchants Cafe. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Coffee shop
Bicycle rental
Kids stay free
Children's television networks
Secured parking
Public wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Kids' meals
Wine / champagne
Vending machine
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
24-hour security
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Good to know
City View
Languages Spoken
English, Spanish, Chinese, Greek and 2 more
2,433Reviews47Q+A100Room tips
Traveler rating
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Time of year
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Selected filters
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Popular mentions
Jake wrote a review Mar 2020
Minneapolis, Minnesota124 contributions33 helpful votes
My girlfriend and I stayed here for a weekend in Chicago to see a show at the Chicago Theater. The hotel is in a great location in River North. I can't complain about that at all. However, the room was very small, even for just us two. We were surprised how small it was. We could also hear our neighbors a bit too. It wasn't a huge deal but coupled with the small room, we noticed it. I am indifferent on whether I would stay here again. I think I would look for somewhere else, but would be open to here as well. The price is pretty good, so you ultimately get what you pay for.
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Date of stay: April 2019
Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
Responded Apr 6, 2020
Dear Jake, Thank you for choosing the Holiday Inn to host you and your girlfriend in downtown Chicago. Our hotel features a number of guest room options varying in size and those looking for a little extra room, in addition to stunning views, we recommend reserving a Studio Suite. Not only do our Studio Suites include additional square footage and seating, they features expansive windows with views over looking the city skyline and Chicago River. We hope our great value, friendly staff, and convenient River North location are reasons for you to give us another try the next time you're in Chicago.
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Shay_61 wrote a review Mar 2020
North Liberty, Iowa25 contributions20 helpful votes
The pictures shown on the web site are very misleading when it comes to the rooms. The bed was comfortable but the furniture was dirty and worn out. The light next to the bed was broke and we couldn't adjust the little fridge as the knob was broke on that too. With obvious things so dirty and not taken care of, it just made me feel like the floor and everything else was probably filthy too. When trying to leave from the unattended parking garage in the early morning hours to catch a flight we had a problem. I had paid for the parking package so at check in they gave me a parking code. When we tried to leave, the parking code wouldn't work so the 'arm' wouldn't rise to let us out. Thank goodness the intercom worked and after what seemed like forever, they activated the arm so we could leave. For close to $300, I expected more. I would not stay here again.
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Date of stay: May 2019
Sleep Quality
Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
Responded Mar 23, 2020
Dear Shay_61, Thank you for taking the time to share your experience on TripAdvisor and we appreciate you bringing these matters to our attention. We agree the condition of your guest room can certainly use a refresh, as well as maintenance, and have private messaged you to obtain additional details regarding your reservation and which guest room was occupied during your stay. Please accept our sincere apologies not only for the condition of your guest room but for the challenges experienced when leaving the parking garage. While the hotel does not own or operate the garage, we will certainly relay the information provided in your review to the parking garage management team. Our guests' satisfaction is among our top priorities and should any aspect of our guests' experience fall below expectation, we entourage them to contact our Front Desk as they are more than happy to provide an alternate guest room or assist with a service recovery.
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Andrea A wrote a review Mar 2020
1 contribution
Gwen at the front desk was so hospitable. She was friendly and made sure that all my questions were answered efficently. She greeted me with a smile and was very pleasant. This was my first time at this hotel, thanks to my Sister, and I would defineitely choose this hotel again. I live in Chicago, but this will defifnitely be my home away from home, from now on.
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Date of stay: March 2020
GrandTour86 wrote a review Mar 2020
Racine, Wisconsin1 contribution
This was our 1st time in Chicago for a tournament, and I must say I was impressed with this hotel. Robert was a joy to talk to, both Pam and Darlene had great recommendations, even at the front desk staff -especially Dave and Jay who gave my sons a toy cars which made their day. Although parking is overpriced ($56 a night) the nice staff and a room overlooking Chicago makes up for it
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Date of stay: February 2020Trip type: Traveled with family
Johnny W wrote a review Feb 2020
1 contribution1 helpful vote
The gentleman Dave at the desk was really nice and mike the bellman Was a joy to talk to. This is our hotel of choice every time we stay in Chicago the views are awesome and it’s in a great location...
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
$135 - $446 (Based on Average Rates for a Standard Room)
holiday inn chicago - mart plaza hotel chicago, holiday inn mart plaza, chicago holiday inn
United StatesIllinoisChicagoCentral / Near North Side / River North
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Frequently Asked Questions about Holiday Inn Chicago Mart Plaza River North
Which popular attractions are close to Holiday Inn Chicago Mart Plaza River North?
Nearby attractions include Merchandise Mart (0.1 miles), Binny's Beverage Depot (0.3 miles), and 333 West Wacker Drive (0.2 miles).
What are some of the property amenities at Holiday Inn Chicago Mart Plaza River North?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Holiday Inn Chicago Mart Plaza River North?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Chicago Mart Plaza River North?
Guests can enjoy breakfast during their stay.
Is parking available at Holiday Inn Chicago Mart Plaza River North?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Holiday Inn Chicago Mart Plaza River North?
Conveniently located restaurants include Doughnut Vault, Bavette's Bar & Boeuf, and Kinzie Chophouse.
Are there opportunities to exercise at Holiday Inn Chicago Mart Plaza River North?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Holiday Inn Chicago Mart Plaza River North located near the city center?
Yes, it is 0.9 miles away from the center of Chicago.
Are any cleaning services offered at Holiday Inn Chicago Mart Plaza River North?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Chicago Mart Plaza River North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Chicago Mart Plaza River North?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Polish, and Greek.