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Holiday Inn Chicago Mart Plaza River North

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Traveler (846)
Room & Suite (480)
Dining (56)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Stop in for a leisurely breakfast buffet and enjoy a new take on comfort food with at Merchants Cafe. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.
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Property amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Harbor View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
109Restaurantswithin 0.25 miles
13Attractionswithin 0.25 miles
Reviews & more
2,318Reviews
1,203Photos
41Q+A
100Room tips
Traveler rating
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  • 78
Time of year
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Popular mentions
Not only did many other guests dirty room service trays remain in the hall for at least 8 hours but an outlet was basically hanging out of the wall and in the morning I found a champagne cork on the floor by the desk. Add to that the noise from the hall and vents, the loud fan
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Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
Responded 2 weeks ago
Dear Guest, What you have described in your review is far from the 5-star experience we strive to provide our guests and we apologize for the unsettling experience during your stay with us. We take reviews and comments provided by our guests very seriously and your feedback has been shared with our management team as there are a number of opportunities to further coach and counsel our staff on. Despite the challenges faced, we are pleased to read the level service received from our Front Desk was positive and hospitable during your stay. Thank you for taking the time to share your honest feedback on TripAdvisor.
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Great hotel. Amazing location. Unbeatable service. Easy to access public transit. Great pool for families. Good exercise room. Great doorman. There are always taxis at the front door. We would not hesitate to visit again.
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I have stayed here a couple times, booked both times through Hotwire. For that price, it was a great value. Great staff, convenient parking and clean rooms. They had rooms ready at 11 am for early check-in. If you want a good value in a great location, this is a great option.
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This is one of the stranger holiday inns. Great location in downtown Chicago. It's in a large building and doesn't actually start till the 15th floor. So every room has a great view of the city. Awesome restaurant located in lobby on 15th floor called Cityscape. Rooms are much
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My IHG elite status didn't even deserve a thank you from the staff, and the heating system in the room had to be replaced after my first (very cold) night. Attention to detail is lacking, and service did not seem to be a high priority.
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Response from IHGService, Guest Relations Manager at Holiday Inn Chicago Mart Plaza River North
Responded 3 weeks ago
Hello BP2005, I appreciate you for staying at Holiday Inn Chicago Mart Plaza River North and for giving us your thoughts about your recent visit. Sorry about that the temperature in the room you had that were unpleasant. Also, I know that the quality of the service that you received didn't meet your expectations. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and I appreciate your feedback. As IHG wants to make your every stay flawless, your thoughts are taken into account and are shared with our hotel management to be used as a reference to better your next experience with us. On the upside, I'm happy that the prime location of our hotel met exceeded your expectations. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. All the best, Peter J. Case Manager IHGService
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
The Premium Skyline King Room at the Holiday Inn Chicago Mart Plaza
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
The Premium Skyline King Room at the Holiday Inn Chicago Mart Plaza
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
The Premium Double Room at the Holiday Inn Chicago Mart Plaza
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Chicago Mart Plaza River North
The Premium Double Room at the Holiday Inn Chicago Mart Plaza
River View King
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12345696
How far from wrigley??? Also is there any cheap parking around hotel??
Across the street from the main entrance.
0 votes
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does this hotel accepts a 55 lbs dog?
I would contact the Hotel directly.
1 vote
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To go cheap, you may take the Orange Line, then transfer to the blue line!!!! Then walk for 10 minutes to the hotel. If no, get a cab!!!! Have a safe travel.
1 vote
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Hi Linda. The hotel has 13” Simmons Beautyrest Hospitality Collection St. Chapelle Plush mattresses. We're happy to hear it was the most comfortable bed you've slept in!
1 vote
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Do the hotel provide breakfast as complimentary?
Breakfast is not included but very good breakfast for the price, do not skip the salmon lox, they were awesome.
0 votes
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1234569
"Make sure the HVAC in your room is working."
"Ask for a River View Room"
"Pay in advance at the Wolf Point Garage across the st from the hotel /w Parking Panda it'll save half of what the hotel charges."
"Please upgrade"
"The higher the better the view"
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PRICE RANGE
$92 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chicago - mart plaza hotel chicagoholiday inn mart plazachicago holiday inn
LOCATION
United StatesIllinoisChicagoCentralNear North SideRiver North
NUMBER OF ROOMS
521
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