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71 E Wacker Drive Ste 104, Chicago, IL 60601
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Traveler (58)
360
Panoramas (44)
Room & Suite (121)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Royal Sonesta Chicago Downtown
Updated 04/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#90 of 217 hotels in Chicago
Location
5.0
Cleanliness
4.9
Service
4.7
Value
5.0
GreenLeaders Bronze level
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Banquet room
Meeting rooms
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Centrally Located
Languages Spoken
English, Spanish
131Reviews5Q+A13Room tips
Traveler rating
  • 94
  • 16
  • 12
  • 7
  • 4
Time of year
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Popular mentions
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Most Recent
Amanda S wrote a review Yesterday
2 contributions
Gabriela is a wonderful server at Hoyt’s. My sister and I were visiting in Chicago for a few days and met Gabriela on our first morning. She was so delightful we made it a priority to see her for every breakfast! We highly recommend Hoyt’s and to ask for Gabriela!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TuscaTraveler wrote a review Jul 2022
Tuscaloosa, Alabama218 contributions101 helpful votes
Hotel's Favorite
Our family was headed to Iceland for a family vacation and had connector through Chicago. We had never been there as a family, so we decided to do a 24 hour layover there and stayed at the Royal Sonesta Downtown. Hotel is very centrally located to river walk area and a lot of the better restaurants and shopping. Hotel is located adjacent to the river and if you get the river view room it is more expensive, but well worth it. Front desk staff and valets were very friendly and accommodating. They answered all our questions about recommendations for restaurants and sightseeing. The hotel restaurant was very good, but a tad bit on the pricey side for breakfast. Food was very good, especially for hotel setting. Staff was very friendly. Room was large (at least by big-city standards). Beds were extremely comfortable. Shower was wonderful. Room was clean and just what you would expect for the price you you're paying (not cheap). Overall great experience. Only downside is that it is a ways from O'Hara Airport and route is subject to delays, so in planning around that, be sure to build in extra time going and coming from airport. Traveler tip: get the river view room, it's worth it.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Get the river view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded Jul 13, 2022
Hello - Thank you for the great review of our hotel. We are glad you had such a great time and that the team was able to assist with all your questions. We look forward to welcoming you back on your next visit to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ericka R wrote a review Yesterday
1 contribution
The stay was very nice and the staff was very accommodating. The hotel and room were very clean. The lobby smelled amazing… that’s important! The location can’t be beat either. Katina was great and so nice. She helped answer any questions we had about the city and the hotel. We would definitely come back and stay at the Royal Sonesta.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Book the River view room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael M wrote a review Oct 2
Chicago, Illinois3 contributions
Staff was great! Especially Katina in security, she went above and beyond each day!! Amazing views from the Pent house!! Our wedding was beyond terrific. My sisters wedding went perfect and we were all extremely thrilled with everything.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Destaney P wrote a review Oct 1
United States2 contributions
This hotel is so nice. My family and I had a great time. My son did not want to leave! The staff was very friendly and courteous. When you go to royal sonesta, ask for onye! She was such a sweetheart!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aleta C wrote a review Sep 2022
2 contributions
Katina made our visit to Chicago very enjoyable. She was more than helpful to answer questions, direct us in the correct direction, talked with us making us feel welcome and appreciated. The hotel was very clean, rooms very spacious and comfortable.
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Date of stay: September 2022
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded 1 week ago
Thank you for the great review of our hotel. We are happy to see Ms. Tina made such an impact on your stay! We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jakeywakey wrote a review Sep 2022
1 contribution
The staff here is beyond helpful and Katina helped me more than I could have ever expected. From helping me with parking to helping me locate missing items she has gone above and beyond every step of the way. I’ll tell everyone to stay here cause of service like hers
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded 1 week ago
Thank you for the great review. We are pleased to see Ms. Tina had such an impact on your stay. We look forward to welcoming you back in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carina C wrote a review Sep 2022
1 contribution
During my stay, there was an incident where I was being video recorded by a guest while I was having a calm conversation with the manager about miscommunication between myself and staff. I was asked by a member of the security, Kadijah, if the person recording me was my husband. I had let her know my husband was in our room sleeping. I look to see who the person was, and although recording someone isn’t illegal, it was a violation of my privacy given the fact I was providing my personal details such as room number and name. The person claimed to have removed the video, and the staff made sure to do their part to make me feel comfortable, and most importantly, safe. I would like to thank the hotels manager Onye, who made it his goal to make sure I continued my stay with the hotel and that I was comfortable, including upgrading my room to a spectacular view. Security made it their priority to walk me to and from my room while I felt extremely anxious in a moment of chaos, and your front desk, Dominique and Josh also did their part in assisting with any and all needs from beginning to end. Although hotels staff did an amazing job, being that I myself come from customer service, I would like to share some tips for some of the staff who made me feel uncomfortable. Onye walked me and my husband to the hotels restaurant and told the waitress to take care of us with drinks (no food). I ordered 3 drinks, my husband 1, and when it came to closing the tab, the restaurant manager made sure to make me feel very uncomfortable with her attitude and let me know that I was wrong and I misunderstood and they’d only cover 1 round. That was not at all said. Paying the bill was not at all a problem for my husband and I, given the fact we started and continued with paying at the restaurant. What was disappointing was her lack of care and sympathy in the middle of a situation that had me extremely anxious. She was cold, and as a manager, I would have expected better, as that is WHY she is manager. Maybe we should send to training? As far as front desk, I would also like to address very similar coldness with one member of the staff, Angie. From the moment I arrived, she was cold, serious, and honestly, came across like she did not want to be there. Many times I tried speaking with her asking for tips and help, and she was serious. I had also asked for towels and blankets be sent to my room, and she made it clear that was not possible while I was not in my room because of hotel policy. But to my surprise, there were towels inside my room upon my return. Hotels policy of 24hr cleaning service was not stated at check in, and to not be told of a policy that was later broken is extremely unacceptable. Being that her job is in hospitality, it was unfortunate that she lacks the motivation to be in the field. The front desk is always the first impression, and she did not make you feel welcomed, nor should she be in the field of hospitality. With all being said, I’ve shared my experience with so many from family to work, and all are shocked at how such a great looking hotel at an expensive cost can have such low security.Ir makes one reconsider their stay. I’m grateful to the team that did make my stay safe and I hope this hotel grows i safety and hospitality
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded 2 weeks ago
Thank you for sharing your feedback with us. We appreciate you bringing all these items to our attention so we can better utilize as training opportunities to better enhance our guest experience. We certainly apologize for any miscommunications that occurred during your stay and appreciate the positive comments about Onye.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trenton M wrote a review Sep 2022
1 contribution
We had a great stay. The staff was very helpful and friendly all of the time, especially Katina the security guard. She was very helpful with everything we needed and very friendly to us every time we saw her.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded 2 weeks ago
Thank you for the great review of the hotel. We are pleased to see Ms. Tina made such a great impression during your stay. We look forward to welcoming you back in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carolbscotland wrote a review Sep 2022
Glasgow, United Kingdom346 contributions50 helpful votes
Located a couple of minutes walk from Michigan Avenue and State Street, right on the river walk. Impressive looking lobby, but very overpowering smell. Not sure what it was but gave me a headache when I walked through. Staff were mostly nonchalant, barely looked up from the desk when you walk by to go to or from elevators. Rooms are clean and facilities in room are good. Maid was knocking on door to clean at 8.15 one morning when I was still in bed. Didn’t use restaurant/ bar, looked nice though. Great location but can take your pick from round there. Wouldn’t be too fussed about returning. Nothing wrong but nothing great either.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Knight, Guest Services / Front Office at The Royal Sonesta Chicago Downtown
Responded 2 weeks ago
We are sorry to see your stay did not meet your expectations. We certainly appreciate the feedback and will utilize as we continue our quest in enhancing our guest experience. We would love to turn your opinion around and welcome you back. Please reach out to us directly should you look to return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$214 - $395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
71 hotel chicago, hotel 71 chicago
FORMERLY KNOWN AS
Royal Sonesta Chicago Riverfront
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
381
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Frequently Asked Questions about The Royal Sonesta Chicago Downtown
Which popular attractions are close to The Royal Sonesta Chicago Downtown?
Nearby attractions include Chicago River (0.3 miles), Drunk Shakespeare (0.1 miles), and American Writers Museum (0.1 miles).
What are some of the property amenities at The Royal Sonesta Chicago Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal Sonesta Chicago Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta Chicago Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Royal Sonesta Chicago Downtown?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Royal Sonesta Chicago Downtown?
Conveniently located restaurants include Eddie V's Prime Seafood, The Purple Pig, and Wildberry Pancakes and Cafe.
Are there opportunities to exercise at The Royal Sonesta Chicago Downtown?
Yes, guests have access to a fitness center during their stay.
Is The Royal Sonesta Chicago Downtown located near the city center?
Yes, it is 0.6 miles away from the center of Chicago.
Are any cleaning services offered at The Royal Sonesta Chicago Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Royal Sonesta Chicago Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Royal Sonesta Chicago Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.