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Royal Sonesta Chicago Riverfront

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71 E. Wacker Drive, Chicago, IL 60601-3755
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1724)
360
Panoramas (44)
Room & Suite (924)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta Chicago Riverfront
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#116 of 211 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Royal Sonesta Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness, in-room dining for breakfast only and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Rise + Shine Package
5,786Reviews95Q+A100Room tips
Traveler rating
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Popular mentions
Cjsnana74 wrote a review Jul 2020
Saint Louis, Missouri5 contributions
This is place is very nice. The location ended up being very ideal for the activities we had in mind to do. So i was very excited. We had been waiting for this getaway for months. Came from St. Louis. It was very hard to get request we called for like clean sheets, towels fulfilled. We shouldn't have had to ask for these things anyway. It was like whatever we asked for or needed, they had no sense of urgency. We could just...wait. Spent of the waiting for common things just to get comfortable than we did exploring the city. The reason we came.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from , Owner at Royal Sonesta Chicago Riverfront
Responded Jul 28, 2020
While we're glad to hear that you enjoyed the resort, we're disheartened to hear that your stay did not meet your expectations. Our resort does not offer cleaning services, and we're disappointed to hear that this was not communicated to you beforehand. We appreciate your feedback, and will pass this information along to resort management.
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Melissa S wrote a review Mar 2020
Stratford, Canada123 contributions2 helpful votes
Hotel's Favorite
We had a beautiful river view room! Fast elevators, friendly front desk. Upon return after first day we realized there was no controller for the TV, I went down asked about it and they sent one right up. Clean rooms, clean bed, I dont know if my room up "updated" but it was on the 26th floor 2601, right beside the elevator but I never heard a thing! Nice Kurig coffee maker, seating area and view! All i need! It is right in the middle of it all. Walking distance to everywhere, 15 min to navy pier, 3min to the beginning of Michigan Ave shopping 20 min to 360 Chicago, 8 min to Wildberry pancakes and food all around!
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Manager-247, General Manager at Royal Sonesta Chicago Riverfront
Responded Mar 11, 2020
Greetings U4159ROmelissas, The pleasure was all ours! Thank you for gifting us with your high score and for sharing your wonderful experience with us. We're glad we could swiftly rectify any oversights and that you made yourself so comfortable in your 26th-floor room with a view. As you discovered, we're within walking distance of the best of Chicago, and we hope you'll be back to see us very soon. With regards, Royal Sonesta Chicago Management
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Mark W wrote a review Apr 2020
Northampton, United Kingdom443 contributions34 helpful votes
We stayed here during the quiet season so almost had it to ourselves. Our check-in was quick and the staff helpful - lent us umbrellas when it was raining. The doorman with the bowler hat (sorry I never asked his name) was also full of friendly advice. Our river-view window gave us a perfect vista of the river, ranging from the Wrigley Building, Trump Tower, the Corncobs and the river and bridges as far as where it splits to go north and south. At night it was super view, despite a bit of fog on the first night. And right nearby is a great bakery that serves a great breakfast with a view onto the passers by on Wacker Ave. The hotel is in a great location for Michigan Ave, both walking south (to the parks and museums) or north (the Magnificent Mile shops).
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Date of stay: January 2020
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Ashley E wrote a review Mar 2020
1 contribution1 helpful vote
It’s in a great central location with access to tons of taxi’s and Ubers but the front desk and everyone but the bellhops were useless! Also they charged $20 to rent a microwave for less that 2 mins which is absurd
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Manager-247, General Manager at Royal Sonesta Chicago Riverfront
Responded Mar 10, 2020
Dear ashleyee2012, Thank you for taking the time to share your candid review with us, which we take to heart. We know we can better showcase the hospitality we're known for, and we hope to see you again one day. Kindly, Royal Sonesta Chicago Management
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Jeff P wrote a review Mar 2020
Brooklyn, New York39 contributions24 helpful votes
I am writing to let you how disappointed I was with my stay at Royal Sonesta Chicago.  Reservation: 10054SC007374 I am an Elite member thanks to a status match and was excited for my first stay at one of your properties particularly with it being a Royal Sonesta.  The lobby is drab and cramped and does not have a dedicated check in area for Preferred or Elite Members.  The two people staffing the desk were devoid of professionalism and polish and were light on knowledge.  My room was on the 34th floor and, perhaps, that was an upgrade.  No mention was made of a complimentary room upgrade or any of these other Elite member benefits:  Choice of welcome amenity, Complimentary non-alcoholic beverage, Discounted suite upgrade, Complimentary club lounge access (or continental breakfast daily).   The room and bathroom were spacious.  The view was wide open.  However, there were tears in the carpeting, stains in the bathtub, a poorly painted closet door and very worn furniture.  I have pictures if you would like them. In my profile, it states I prefer a room away from the elevator.  Mine was right next to it.   After having dinner at Hoyt's on Monday March 2nd I visited the front desk again to inquire about the free breakfast.  The gentleman behind the desk accommodated me but made no apology for that not having been covered during check in.  I. also, asked for a later checkout.  He said he could do Noon.  I said, "As an Elite member I can get up 2pm."  His reply was "I've never heard of that.  I can do 1.  Ok, I can do 2."   This morning, March 3rd, I had the American breakfast in Hoyt's and added an orange juice to my order.  (Please note: both meals were delicious and the restaurant helpful, knowledgeable and polite.)   There is no way to checkout from your room online or via the TV so I checkout at the front desk.  I was given a receipt and asked for a copy to be emailed to me.  The woman at the desk who was also present for my checking in was less than pleasant and seemed irritated by request for an email. Upon getting in my Uber to the airport, I reviewed the bill and noticed there was no 15% Elite discount on my dinner or the juice at breakfast (which, in fact, should be my free non-alcoholic beverage).   Please adjust my bill to reflect the above.  And, know that I will never stay at the hotel again and will not likely stay at another Sonesta property in the future.  It was a failure in every way.  I will. go back to staying at the InterContinental.  I did not feel Elite and this place is, by no means, Royal.
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Date of stay: March 2020Trip type: Traveled on business
1 Repost
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Response from Manager-247, General Manager at Royal Sonesta Chicago Riverfront
Responded Mar 4, 2020
Dear 685jeffp, We appreciate your candid review, and we share in your disappointment that your stay did not match your status as an Elite member. The inconsistencies you describe are indeed a departure from the five-star experience we seek to ensure for every guest, and we will be reaching out to you personally to help make this right. We look forward to learning more about your stay. Kind regards, Royal Sonesta Chicago Management
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Previous
PRICE RANGE
$121 - $408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
71 hotel chicago, hotel 71 chicago
FORMERLY KNOWN AS
Wyndham Grand Chicago Riverfront
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
334
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Frequently Asked Questions about Royal Sonesta Chicago Riverfront
Which popular attractions are close to Royal Sonesta Chicago Riverfront?
Nearby attractions include Drunk Shakespeare (0.1 miles), Chicago River (0.3 miles), and American Writers Museum (0.1 miles).
What are some of the property amenities at Royal Sonesta Chicago Riverfront?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Royal Sonesta Chicago Riverfront?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Sonesta Chicago Riverfront?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Sonesta Chicago Riverfront?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Royal Sonesta Chicago Riverfront?
Conveniently located restaurants include Wildberry Pancakes and Cafe, The Purple Pig, and Do-Rite Donuts & Chicken.
Are there opportunities to exercise at Royal Sonesta Chicago Riverfront?
Yes, guests have access to a fitness center during their stay.
Is Royal Sonesta Chicago Riverfront located near the city center?
Yes, it is 0.6 miles away from the center of Chicago.
Are any cleaning services offered at Royal Sonesta Chicago Riverfront?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Sonesta Chicago Riverfront offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Sonesta Chicago Riverfront?
Many travelers enjoy visiting Garfield Park Conservatory (4.7 miles), The Rookery Building (0.7 miles), and Macy's on State Street (0.2 miles).