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Embassy Suites by Hilton Chicago Downtown

2,541 reviews
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Traveler (348)
Room & Suite (159)
Dining (21)
Overview
  • Excellent48%
  • Very good33%
  • Average12%
  • Poor4%
  • Terrible3%
Travelers talk about
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Chicago Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,541)Write a Review
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Show reviews that mention
All reviewsevening receptiongreat locationmade to order omeletsbreakfast and happy hourfree breakfastfree happy hourjewel oscococktail hourparking garageliving roomstate streetred linenavy pierwithin walking distancehot breakfastthe breakfast areachicago downtown
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711 - 715 of 2,466 reviews
Reviewed April 10, 2016 via mobile

I was disappointed with my first stay here this past December but decided to give it a second try because the location is great. And I booked a "renovated" room. Stayed here over Easter weekend. I was also celebrating my anniversary. Upon realizing that the...More

2  Thank Tiffany M
Response from Don S, Manager at Embassy Suites by Hilton Chicago DowntownResponded April 11, 2016

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again... Sincerely,

Reviewed April 10, 2016

We were in Chicago for a meeting. This was a very comfortable suite. The breakfast was included in the price and was really good with omelettes etc., not your typical free breakfast. All in all a good stay and we would choose embassy suites again.

Review collected in partnership with Embassy Suites Hotels
Thank Arnold R
Response from Don S, Manager at Embassy Suites by Hilton Chicago DowntownResponded April 11, 2016

Thank you for taking your time to comment on your recent stay. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

Reviewed April 10, 2016

Nice hotel. It was close to or had convenient transportation to attractions we wanted visit. Breakfast was excellent. There were lots of restaurants within walking distance . We would definitely stay at the Embassy Suites again.

Review collected in partnership with Embassy Suites Hotels
Thank rosemarya938
Response from Don S, Manager at Embassy Suites by Hilton Chicago DowntownResponded April 11, 2016

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely,

Reviewed April 9, 2016

Such an interesting hotel - The interior as the feeling outdoor balconies. You can see the people going up and down in the elevators. There is an opening feeling you would not expect from the street. Friendly staff Clean Lots of lighting Convenient An interesting...More

Thank HowisEverything
Response from Don S, Manager at Embassy Suites by Hilton Chicago DowntownResponded April 11, 2016

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again... Sincerely,

Reviewed April 9, 2016

Forgot some items needed during travel and asking the guest services staff proved useless. She was rude and suggested we use the internet and walk a few blocks in a rain/snow mix and 30F in a city we don't know.More

Review collected in partnership with Embassy Suites Hotels
Thank gkasica
Response from Don S, Manager at Embassy Suites by Hilton Chicago DowntownResponded April 28, 2016

Thank you for taking a moment to share your experience. I'm extremely sorry to hear our customer service did not provide you stellar service while you were with us. We sincerely appreciate your feedback as we continually work to improve our guest experience. We hope...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$111 - $426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Chicago
#50 Business Hotel in Chicago
#66 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$111 - $426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Chicago
#50 Business Hotel in Chicago
#66 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (348)
Room & Suite (159)
Dining (21)
Pool & Beach (7)
Business Center & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
Keaton M
December 21, 2017|
AnswerShow all 2 answers
Response from joselito1959 | Reviewed this property |
There is not really any room for view . It is right Center in downtown. My room was facing the front street, so you get to see signs form the other stores and give you an idea of where you are at, but otherwise there is no... More
1
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kthmiles
June 27, 2017|
AnswerShow all 11 answers
Response from Rosemary B | Reviewed this property |
consist of beer, mixed drinks. vegetables, dip, etc.
0
Votes
Amy G
May 21, 2017|
AnswerShow all 5 answers
Response from Lisa8610 | Reviewed this property |
Hi, My company has a mid winter conference there every year. There has never been a problem. Across the street is Pops for champage and on the other corner is Quartino restaurant, so there is a lot of people around. I would... More
0
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Room Tips
"Lots of space in the rooms!"
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"use Spot Hero app to get a good parking rate on your own"
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"Get away from elevators"
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"Rooms on the west side have less street noise"
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