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The Congress Plaza Hotel and Convention Center

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520 South Michigan Avenue, Chicago, IL 60605
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10% off room rate
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The Congress Plaza Hotel and Convention Center
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2,228 Reviews from our TripAdvisor Community

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There are newer reviews for The Congress Plaza Hotel and Convention Center
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Showing 1,892: English reviews
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for one night during our trip to Chicago. We got a great price and the room while small was clean, comfortable and well appointed. The location cannot not be beat. The staff was amazing and the bartenders at the bar were so friendly and offered some great tips to first time vistors to the... More 

Helpful?
Thank Toni K
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we are delighted to hear your visit to Chicago was nothing short from exceptional. We look forward to hosting you for a future stay! More 

Neenah, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If you haven't booked this hotel yet, don't. If you have, and upon check in they send you to the Buckingham wing, immediately ask for an upgrade. When you get to your room in either the North or South tower and wonder how it could possibly be worse, just take my word for it. I read the bad reviews when... More 

Helpful?
1 Thank smj111
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay! More 

Travelers are raving about these Chicago hotels

Chicago, Illinois
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My Husband and I stayed at the Congress Hotel for our 10th Anniversary and the staff was very friendly. We had an excellent view of Grant park ,Buckingham fountain, and the lake. The room however could use some updates. The paint was peeling and the carpet was dirty. If you stay here ask for the south tower because thats the... More 

Helpful?
Thank fegunn001
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Indianapolis, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Check in was fast and friendly. We booked through a third party site, maybe the reason for our room location. We were located in the Buckingham wing on the 2nd floor. View was of the adjacent Columbia College. No in room safe or mini refrigerator, cost for fridge was $10 if available at the time of check in. Ice maker... More 

Helpful?
Thank April E
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Stowmarket, United Kingdom
Level Contributor
203 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Delightful old fashioned hotel opposite grant park. Perfect to walk to the shops and all the tours and sights downtown. Very lively area with lots going on. Large room and quiet at night. Wifi super. Good helpful people work here, thoroughly enjoyed the visit

Helpful?
Thank lillypad46
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Aarau, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very nice hotel. Freindly people. Well located south of Mischigan avenue across the millenium park. Room new restored, clean, confortable beds and amazing view on the lake. About 15mn walk to the lake, 45mn to water tower and 50 to the beach. 15mn to the cloud and 30mn walk through the park to the most amazing palyground I've ever seen.... More 

Helpful?
1 Thank aude b
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Placentia, California
Level Contributor
157 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We chose this hotel for its proximity to the Chicago attractions that we were planning on visiting and it served it's purpose. We lucked out and were given a room facing Michigan Ave and overlooking the park. It was beautiful and we were able to see the Navy Pier fireworks from our room. The room itself needs renovation and is... More 

Helpful?
Thank vegout2
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay! More 

Christchurch, New Zealand
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We are from New Zealand and this is our first visit to Chicago. Check in was smooth - we arrived about half an hour early and our room on the 11th floor in the Buckingham Wing was ready. We had opted for a basic king room so window view was just okay. This hotel is 100 years old and our... More 

Helpful?
Thank Maggie G
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Joplin MO
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the congress on a business trip for the NRA food show. I changed rooms after the first night because of the view, I had asked for a front view of the Lake and did not get this until moving the second day. Then all was good, loved the view and enjoyed the stay. To top it off no... More 

Helpful?
Thank VikingElad
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I went Chicago's Taste, I stayed at The Congress Plaza Hotel while I was in town. I can't find anything about trip, the staff was nice and friendly and my room served it's purpose. It was very clean and my bed was comfy.

Helpful?
Thank LaQuetta F
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $133 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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