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The Congress Plaza Hotel and Convention Center

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The Congress Plaza Hotel and Convention Center
The Congress Plaza Hotel and Convention Center
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2,512 Reviews from our TripAdvisor Community

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Showing 2,118: English reviews
Reviewed yesterday NEWvia mobile

This hotel made the history of Chicago . However , it is not well preserved at all. The location in South Michigan avenue is beautiful and close to the centre . Rooms are large and essentialy clean. Some places in the building look older than the rest of the hotel . People at the desk are polite and collaborative. The...

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Helpful?
Thank Alessandro L
Reviewed 3 days ago NEWvia mobile

Yes, the hotel was a out of date, but it's history was stacked against it; however, if you want a clean hotel with a friendly staff, then you have picked the right place. I didn't mind the antique feel of the place at all. It could use some updates, but I would stay here again just like it is now....

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Helpful?
Thank MaryAnne T
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Reviewed 3 days ago NEWvia mobile

The hotel lobby is beautiful and the staff was great. The rooms are outdated/old,but clean. Really great for weekend trips to the stadium or downtown Chicago. I would stay there again, but it is mostly for the location.

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Helpful?
Thank Neal R
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Bangor, United Kingdom
Reviewed 3 days ago NEWvia mobile

What a fabulous hotel, we stayed here for the Ireland v New Zealand match and found this place spot on. I read a lot of negative reviews about this place, but I can't complain about one thing. The room was great , the staff were very helpful and the location was perfect. I will return to Chicago again one day,...

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Helpful?
Thank Michaelwh320
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Elburn
Reviewed 3 days ago NEWvia mobile

First off this is an historic landmark hotel. Yes it is old and yes it needs updating. However it's an old historic hotel. The desk staff were courteous and the bartender was friendly. Many reviews say they weren't. There is no thermostat in rooms but we found the temp comfortable. The small upgrade to a lakeview room is worth it....

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Helpful?
Thank Hdfxr92
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Jakarta, Indonesia
Reviewed 6 days ago NEWvia mobile

This may be the oldest hotel i have ever stayed in my life. Although the room is well maintained however you can still feel the age of this hotel. The reputation as I read on the web also not very supporting to stay very comfortable at heart at this place. Despite all that if you see the location it is...

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Helpful?
Thank Andreas W
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Cohoes, New York
Reviewed 6 days ago NEW

The hotel itself is very nice. Rooms are decorated appropriately. Clean and neat. However! If you need the internet to work. It is not up to date they do not have Windows 10. When you log on expect to be kicked off in a 1/2 hr. I also knew we were in trouble when I turned on the TV and...

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Helpful?
Thank patriciacE3011WG
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Lake Orion, Michigan
Reviewed 1 week ago NEW

You should be concerned about booking this hotel. I secured two rooms with my credit card when I made the reservations for an overnight in August. One room was for my husband & me and one for my brother & sister-in-law. When we checked in my brother-in-law gave the desk clerk his credit card for his room and they charged...

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Helpful?
Thank travelernot2urist
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay. You may contact our accounting department via email at accounting@congressplazahotel.com to get this matter resolved as soon as possible.

Reviewed 1 week ago

The congress plaza hotel is a bit outdated but its location makes up for that. The room I had had an amazing view of lake Michigan, the planetarium and Fields museum. The rooms size was okay, the bed comfy. The bathroom was large, but could use an update. Everything was functioning though. The walk in closet was a nice bonus...

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Helpful?
Thank Muriel F
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Tralee, Ireland
Reviewed 1 week ago

Stayed in this hotel for four nights in November 2016. The building is clearly old, but has a lot of charm. The lobby is superb as is the location of the hotel. Room`s are a good size with all usual standard things one would find in a hotel today. Free Wi-Fi. The staff for me is the heart of any...

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Helpful?
Thank SOLOGURU
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we are delighted to hear your visit to Chicago was nothing short from exceptional. We look forward to hosting you for a future stay!

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605-1602
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $92 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Congress Plaza Hotel and Convention Center staff and other travelers.
31 questions
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Grand Rapids, Michigan
3 months ago
Aurora, Indiana
over a year ago
Chicago, Illinois

See all questions (31)

Questions? Get answers from The Congress Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“View is spectacular on the water side.”
 of 5 bubbles patriciacE3011WG, 6 days ago | Read review
“the view is worth the extra charge!!”
 of 5 bubbles murielf938, 1 week ago | Read review
“I had room 572 and it was excellent.”
 of 5 bubbles 431rosemarym, 2 weeks ago | Read review
“Ask for a totally renovated room.”
 of 5 bubbles cathycW6428GT, 2 weeks ago | Read review
“If you can get a room facing Lake Michigan, the view is amazing!”
 of 5 bubbles chappy222, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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