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The Congress Plaza Hotel and Convention Center

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The Congress Plaza Hotel and Convention Center
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2,248 Reviews from our TripAdvisor Community

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Showing 1,910: English reviews
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The customer service and the location is great. However, there is no outside area for sitting nor smokers. The downstairs area seems fairly modern and current century renovated, but the rooms are in need of a 21st century reno. The hotel hallways resemble something out a scary movie (The Shinning) and the hotel has a reputq for being haunted.

Helpful?
Thank Celeste F
Michigan
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Although this place is old and past its glory days, it is still a great find. The stairs are marble, the entrance is grand, the place is quiet, and the views are fabulous. Stayed for one night with my teenage kids, and we loved it. It was right across from Grant Park and next to Columbia College, which we were... More 

Helpful?
Thank familyvisitor09
Mumbai (Bombay), India
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A big hotel right opposite the Grant Park with views of Lake Michigan from the top floors is a great place to stay in Chicago as it is easy to make your way to all the attractions in the city. The carpet in the corridors had a musty smell but the rooms were clean. Four of us stayed in one... More 

Helpful?
Thank jolly370
Dallas, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

If you are looking for a piece of Chicago History,this is the place to be.Great rooms,excellent service,friendly staff.To me this Hotel has a ghostly feel to it because it is so old ,you can walk the halls and feel all the history this hotel has.Very memorable..

Helpful?
Thank johnsonlark
Amherst, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Sometimes you read "old" and think run down. This hotel is in great shape for its age. Our room at the end of the hallway on the 8th floor was not big by any stretch, but it was big enough. The hallways are long and dimly lit. We had two double beds and plenty of space to set our luggage... More 

Helpful?
Thank theescarletandgray
New York, NY
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I recently stayed four days at the Congress Plaza Hotel. The location was great. The lake was very nearby. Grant Park was across the street. We were in the Loop. Trains were nearby. The price was great. Rooms were ok. Lobby very nice. Staff were excellent. Would stay again for sure.

Helpful?
Thank luckyDadNewYork_NY
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Fenton, Michigan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I'm not really a hotel snob by any means, but I was dissatisfied overall. The hotel is in a incredibly convenient location and it was a good deal. It's right across Millennium Park and was only walking distance to Willis Tower. The points come off because, the room was pretty aged. Furniture was somewhat banged up, bathroom door had no... More 

Helpful?
Thank perlanga2005
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay! More 

Travelers are raving about these Chicago hotels

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We spent two nights in this hotel. It is really well located, in the very much alive city center and really close to the lake. The room was clean and comfortable in an old fashionned way. The hotel itself could benefit from a facelift. Corridors are really dated and except for the main lobby nothing is worth mentionning. Cool bar... More 

Helpful?
Thank ThomHM
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

USA
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good service, nice surroundings. The lobby is a beautiful art deco room reminiscent of times past. This hotel has a great location, near the Chicago Art Institute, and within walking distance of many good restaurants. The rooms are OK, just need to be updated.

Helpful?
Thank MrKittyUsa
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay! More 

Fairlawn, Ohio
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

The Congress Plaza was a great place to stay for the weekend. The room needed a little help, but overall, the location was very centralized for everything we wanted to do. The planetarium, the natural history museum, the aquarium, and soldier field are all a 10-15 minute walk away. The room itself needed to be updated. we stayed in room... More 

Helpful?
Thank Allyson R
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605-1602
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $131 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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