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The Congress Plaza Hotel & Convention Center

3,379 reviews
#162 of 205 Hotels in Chicago
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520 South Michigan Avenue, Chicago, IL 60605-1602
(312) 436-0640
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Traveler (1504)
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Room & Suite (704)

About

3.0
Average
3,379 reviews
Location
Cleanliness
Service
Value
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Salon
Baggage storage
Paid private parking on-site
Paid public parking on-site
Paid private parking nearby
Parking
Free internet
Wifi
Internet
Restaurant
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Spanish, Hindi
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
105Restaurantswithin 0.3 miles
36Attractionswithin 0.3 miles
Contact
520 South Michigan Avenue, Chicago, IL 60605-1602
(312) 436-0640
E-mail hotel
Getting there
Midway Airport9 miSee all flights
O'Hare Intl Airport16 miSee all flights
HarrisonChicago L4 min
Harold Washington Library – State/Van BurenChicago L4 min
Nearby restaurants
Lou Malnati’s Pizzeria
2,259 reviews
6 minItalian
Cafecito
303 reviews
3 minLatin
Devil Dawgs
248 reviews
6 minAmerican
Buddy Guy's Legends
639 reviews
4 minAmerican
See all nearby restaurants
Nearby attractions
Ragnarok Axe Throwing
538 reviews
3 minGame & Entertainment Centres
Room Escape Adventures
1,169 reviews
3 minEscape Games
Symphony Center - Chicago Symphony Orchestra
738 reviews
6 minConcerts
The Loop
1,223 reviews
4 minNeighbourhoods
See all nearby attractions
Neighborhood
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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3,379Reviews68Q+A100Room tips

Reviews

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Popular mentions
Tired rooms
Stayed there for a week during an exhibition, it feels like a hotel stuck in the 70’s. Huge place in gradual decline as rooms are very dated and in need of some TLC, God knows who would have deep enough pockets to bring this iconic hotel back to its prime.
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Date of stay: November 2019Trip type: Traveled on business
Hotel's Favorite
Grand old hotel
On recent business trip stayed at the Congress for two nights, wonderful historic location over looking the lake, fabulous. The building is full of history and the bar is excellent location to meet for a few cocktails and talk business.
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Date of stay: November 2018
Value
Service
Sleep Quality
Trip type: Traveled on business
Response from congressplazahotel, Public Relations Manager at The Congress Plaza Hotel & Convention Center
Responded Dec 27, 2018
Thank you for choosing The Congress Plaza Hotel, we are delighted to hear your visit to Chicago was nothing short from exceptional. We look forward to hosting you for a future stay!
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Wonderful stay
This is a very late review however I can’t imagine much has changed. We had the most amazing stay here. The hotel reception and our bedroom was spotless. I have seen reviews where people have mentioned the shabby hallways, yes some areas had a bit of pealing paint however it was clean, as were the carpets and as we only walked between the lift and bedroom it didn’t matter. The bed was one of the most comfortable beds I have ever slept in, I had the best sleep ever. The staff were wonderful, polite, friendly and very helpful. If we ever return to Chicago we would have no hesitation in returning. Very good value for money.
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Date of stay: March 2019Trip type: Traveled with family
So much potential
Got a relatively good price on this historic hotel in the Loop and was eager to check it out but we were disappointed by the staff interactions, which ranged from indifferent to downright hostile, the room itself; and overall experience. At check-in the clerk was gruff, didn't greet us or make eye contact, and generalyl let us know that he'd rather be anywhere else. This hotel has clearly seen better days and owners have clearly skimped on maintenance and updating it. While our room had a very nice view of Grant Park, the noise level we could hear from the room next door was unacceptable (room still had connecting door that transmitted everything). Parking process was chaotic.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Make sure you are overlooking Grant Park
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Grand Old Lady
We want to a concert at the United Center and planned to stay overnight in the city afterwards. The Congress was the cheapest on a Saturday night ($142). It’s a grand old hotel that was built in 1893 – so don’t expect a ton of amenities in the rooms. Our room was clean and comfortable. The bed was new and the bathroom had recently been renovated. And it was quiet – maybe because our room faced the inner courtyard instead of Michigan Avenue. We used Parkwhiz to find an overnight spot in a parking garage about 2 blocks away – much cheaper ($18). Good place to choose if you just want to spend a night in the city after an event.
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Date of stay: November 2019
Value
Cleanliness
Service
Previous
123456…564
PRICE RANGE
$86 - $228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
congress plaza chicago, hotel congress plaza, congress hotel chicago, congress plaza hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
851
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Frequently Asked Questions about The Congress Plaza Hotel & Convention Center
Which popular attractions are close to The Congress Plaza Hotel & Convention Center?
Nearby attractions include Ragnarok Axe Throwing (0.1 miles), Room Escape Adventures (0.1 miles), and Symphony Center - Chicago Symphony Orchestra (0.3 miles).
See all nearby attractions.
What are some of the property amenities at The Congress Plaza Hotel & Convention Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
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What food & drink options are available at The Congress Plaza Hotel & Convention Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
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Is parking available at The Congress Plaza Hotel & Convention Center?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
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What are some restaurants close to The Congress Plaza Hotel & Convention Center?
Conveniently located restaurants include Lou Malnati’s Pizzeria, Cafecito, and Devil Dawgs.
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Are there opportunities to exercise at The Congress Plaza Hotel & Convention Center?
Yes, guests have access to a fitness center during their stay.
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Is The Congress Plaza Hotel & Convention Center located near the city center?
Yes, it is 0.2 miles away from the center of Chicago.
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Are any cleaning services offered at The Congress Plaza Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
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Does The Congress Plaza Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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Which languages are spoken by the staff at The Congress Plaza Hotel & Convention Center?
The staff speaks multiple languages, including English, Spanish, and Hindi.
See all property amenities.
Are there any historical sites close to The Congress Plaza Hotel & Convention Center?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (0.5 miles), and Macy's on State Street (0.6 miles).
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