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Full view
View all photos (2,375)2,375
Room & Suite (672)
Dining (88)
What is Travelers’ Choice?
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About
#125 of 220 hotels in Chicago
Location
4.4
Cleanliness
4.2
Service
4.0
Value
3.7
Travelers' Choice
GreenLeaders Silver level
Welcome to the Hilton Chicago, Chicago's best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field's games and concerts, and near Pilsen neighborhood's bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy's Legends.
The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
50Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
720 South Michigan Avenue, Chicago, IL 60605-2116
Getting there
HarrisonChicago L4 min
Harold Washington Library – State/Van BurenChicago L7 min
Rental CarsSee rental cars from $34/day
6701Reviews126Q+A100Room tips
Reviews
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It’s rare that I leave bad reviews unless I feel like there’s really something others need to know. Several of my family members and friends work in the hospitality and service industries and have to deal with entitled people complaining for no real reason. So frst, credit where it’s due: The staff at the 720 South restaurant was wonderful. Our server was very accommodating and made the 9-year-old whose birthday we were celebrating feel very special. Plus, when I had a solo drink earlier in the evening and went to close out as a room charge, the bartender (on the younger end of an older man, mustache) leaned in close when he asked my room number so that I didn’t have to broadcast it to those around me. As a woman who travels solo constantly, I really appreciated that thoughtful concern for safety. That might be the first time I’ve experienced that in very frequent travel. That said, a ridiculous and unnecessary exchange about my Diamond benefits left a bad taste in my mouth. It made me question this property’s judgement, and I likely won’t be back. They didn’t respect hard-earned status, hoped that I hadn’t done my research, and made it clear they didn’t appreciate my business. Via messaging in the Hilton app (which I do love), I requested a 2p checkout. I’m a Diamond member and they promote a 4p checkout (of course, based on availability). I booked this hotel specifically because it looked likely that they’d honor that late check-out. I made sure to check availability on the same room type for the night after we were leaving (I only booked about a week out), and it was ample. The night before check-out, I requested a 2p checkout. They told me the best they could do was 12p. I mentioned my Diamond benefits. They reminded me that late checkout was based on availability. Knowing what the occupancy looked like — and checking real-time availability on their website — I said, “So all Lakeview rooms are booked for tomorrow?” They said yes. Either they were lying to me or they were lying to people booking rooms. There were THREE different types of Lakeview rooms available for sale, including the specific type we were in. Then the story changed. “Another Diamond member requested your specific room.” OK, well, whenever I select a specific room at any Hilton property through the app, there’s a disclaimer that says the room number is subject to change — and I mentioned that. They would not address that comment. They did not budge on the measly 12p checkout despite my status and the many, many rooms available to book for that night on their website. Here’s the thing: Had they simply been up front and said, “Hey, we’re short-staffed on housekeeping” or “that member who requested your room is celebrating a special occasion” [as we were] or even “my manager has a date night and wants that room,” I would have been totally fine with it. But I felt they were being dishonest and blowing me off. It’s a growing number of experiences like this with Hilton brands that have caused me to start to shift my loyalty to Hyatt.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, Thank you for your detailed feedback. We strive to provide the best service and comfort to our guests and it is rather disappointing that we failed to do so during your stay. We apologize for the service discrepancies you experienced and the lack of accommodation toward your Diamond status. This is certainly uncharacteristic of our hotel and staff as we truly value our guests and look for ways to improve our service. We will be addressing your concerns with our team, so we can better respond to our guest's needs. It is our priority to prevent similar occurrences from happening in the future. On a positive note, thank you for recognizing and appreciating the services you received from our 720 South Restaurant staff, and kudos to the bartender who was very professional during your interactions. We hope you will consider staying with us again so we can exceed your expectations. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This was our first trip since Covid. The hotel just reopened recently. Even though it was July 4th it was not fully booked. The hotel is not fully staffed yet but you would never know. Every single person we encountered was friendly, helpful, and nice. The hotel and our rooms were very clean. Due to Covid, you schedule when you want housekeeping to come. You also make reservations to use the pool for a two hour time slot. It was so nice cause the pool was not crowded and you actually got to enjoy your time in the pool. Housekeeping would do a wonderful job. We loved the room. We had a lake view room. Our room had two full bathrooms, one had a shower and the other had a tub/shower combo. It was awesome. We didn’t have to share with our teens and two people could get ready at once. The rooms are very spacious for a city hotel. The beds were very comfortable. The location is right on Michigan Ave down the street from Millenium Park. Everything was walkable. The restaurants are opening up again. We didn’t have a car and it was ok. We will definitely stay here again. We loved it.…
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: They have a parking garage. The Grant Park Bistro next door was very good. Also Yolk about three...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Brian Marchi, Other at Hilton Chicago
Responded Jul 7, 2021
Dear Valued Guest, Thank you for the 5 star rating of your stay experience at the Hilton Chicago! We appreciate you for taking the time to write a glowing review about your stay and for recognizing the friendliness and outstanding service of our staff as well as the awesome accommodations we provide at the hotel. It is always great to know that we are meeting the expectations our guests have come to expect and deserve. I'm glad to read that our hotel gave you easy access to the various tourist attractions nearby. There are plenty of cultural activities to do and see and it is wonderful that you and your family were able to enjoy that. We cannot wait to welcome you back, so you can enjoy another 5 star experience at the Hilton Chicago! Sincerely, Brian Marchi Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived on Saturday and first room was very small with a view of a brick wall. Returned to front desk and requested different room. Front desk person showed me a bigger, nicer room with an up charge of 25.00 per night. Declined and he eventually offered a city view with no extra charge. Bed was soft, but shower was not as tidy. Molding is old and needs a deep cleaning. Later I visited fitness area, and it was a charge to use fitness equipment, sauna was not working properly, whirl pool only subpar. The hotel seems like it is struggling financially, charging for every little thing. No late check out and staff not that friendly. Elevator floors needed vacuuming.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 3 weeks ago
Dear Valued Guest, Thank you for your feedback. We’re so sorry that your experience did not match our high standards of service and hospitality. We strive to provide exceptional service and a comfortable environment for our guests, and it's unfortunate that we didn't live up to these standards. Your valuable feedback has been shared with our management team in the appropriate department for corrective actions. It is our priority to prevent similar occurrences from happening in the future. We look forward to the opportunity to welcome you back so we can exceed your expectations. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is perfectly located, comfortable, beautiful, frendly staff, almost perfect. The only reason why cleanliness is not given a five-star rating is that they forgot to clean one of the bathrooms in the room when housekeeping was requested. Otherwise everything was perfect.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2023Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Feb 9, 2023
Dear Valued Guest, Thank you for sharing an overall five-star review of your recent stay experience at the Hilton Chicago. We are delighted to learn that you found our hotel to be comfortable, and beautiful with friendly staff. It is always great to know that we are meeting the expectations our guests have come to expect and deserve. We apologize for any inconvenience you may have experienced with the second bathroom not being serviced. We will certainly follow up with our team to ensure that this does not happen again. We look forward to welcoming you back on your next visit to the windy city and hope to have a perfect experience this time. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were visiting for a conference from Massachusetts. Absolutely gorgeous lake view room! Very welcoming staff especially A wonderful guest relations attendant named Mercy. She was warm and fuzzy as I checked in after a long day! Big thank you to the Housekeeping staff! We requested extra pillows and coffee. They were more than accommodating! I had to write the housekeeping staff Gratitude notes.🙏 An absolutely wonderful location with an upbeat warm positive staff. My favorite thing was how fast the elevators were for an old building! Simply the best! Would stay there again!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Feb 9, 2023
Dear Valued Guest, Thank you for the glowing review and five-star rating of your recent stay experience at the Hilton Chicago. We are thrilled to learn that you appreciated the outstanding service you received from our staff with the special mention of Mercy. She is certainly one of the best and we are proud to have her as part of our our team. I will gladly extend your compliments to the team. It is great to know that you enjoyed our premium location and our fast elevators. We can't wait to welcome you back and serve you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Humberto T wrote a review Feb 2023
Stayed here for one night bussines trip. I am a Dimond with Hilton and I can tell you better stay at Motel 6 you will get better service. Called twice because the heater on the room was not working and my room temperature was 65 F. After waiting for 1h and nobody came to check on the heater I went down to the front desk and they just told me that they will change my room because there was no technician to fix the heater, that was at 2am yes . Why they didn’t change me on the 1st time I called at 1am and they made wait for that long?
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Feb 10, 2023
Dear Valued Guest, Thank you for your feedback. We apologize for the discomfort you experienced and the delay in responding to your request. We are sorry we were not able to provide you with the quality of service you deserve. This is uncharacteristic of our hotel and staff as we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Please know that your feedback has been shared with our management team in the appropriate department for follow-up and corrective action. It is our priority to prevent a similar occurrence from happening in the future. We hope that you will consider staying with us again so we can exceed your expectations. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at the Hilton are happy to help. This makes a difference to someone from out of town! Interactions with several staff members from the front desk to concierge were met with thoughtfulness and genuine willingness to help! Thank you! That's simply a culture of great service right there! :)
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Jan 31, 2023
Dear Valued Guest, Thank you for the amazing review and five-star rating of your recent stay at the Hilton Chicago! We are thrilled to learn of your appreciation for the quality of service you received from our hotel staff with special mention of the Front Desk and concierge services. We strive to provide the best service and comfort to our guests and it is always great to know that we are meeting our guest's expectations. We hope for the opportunity to welcome you back and serve you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location, the grand ball room was amazing, Irish bar was always lively.Spectacular! Gorgeous hotel beautiful views from room and excellent service! Staff very helpful and appreciate the early check in Front Desk very friendly and courteous.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Jan 27, 2023
Dear Valued Guest, Thank you for the glowing review and five-star rating of your recent stay at the Hilton Chicago! It is exciting to know that you enjoyed our premium location and loved our gorgeous hotel. The Grand Ballroom is indeed amazing and Kitty O'Sheas is lively. We are delighted to learn that you appreciated the quality of service you received from our staff, especially the Front Desk as mentioned in your comments. It was our pleasure to provide you with the highest quality of service and accommodation. We look forward to welcoming you back to our historic hotel. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I tried gor over a month to get a room at Chicago Hilton, but they were all booked! Something about a concert...I then booked at Homewoid Suites by Hilton 0.3 down the street & it was fabulous! I wanted to stay at Chicago Hilton as it was right across the street from where I was heading: Buddy Guy Legends, but if I go sgain, I might have to stay at the suites again!!
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Jan 27, 2023
Dear Dzintra3, Thank you for your feedback. We are thrilled to learn of your interest to stay at our hotel and I am sorry that you were unable to book due to occupancy. We hope that you will get an opportunity to stay with us. Please continue to check for room availability at our hotel and we will look forward to welcoming you. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second time at this property. Corporate has a three-year contract to meet here so I’m stuck with this hotel for a few more years. First of all the staff is very pleasant and easy to work with. But beyond that I was fairly well unsatisfied with everything about the hotel. Here’s what I can think of right now. Parking is $79 a night so keep that in mind if you decide to drive. Also it’s a terrible parking garage I could see where people would scrape their cars on the tight curves going up, and there’s also really not very many spaces available. Our room was a total disappointment, for so many reasons. Number one I suppose is that there are no chairs in this room we have a bed and a desk with a desk chair, but no where you can sit and watch TV or work that’s comfortable. Also the shower was fairly old or it was a tub with a shower kit, but my big complain in the bathroom was there were only two towels and one washrag for us to share. We were here for four days so that clearly wasn’t enough. The meeting spaces well nice were all over the place and up and down tons of stairs. After a while you learned that you could take elevators and get close to many of them, but still very chaotic. The food forget it it’s a small menu the food was below average and I wound up having to leave the property for every meal to have some thing that wasn’t poorly done.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded Jan 23, 2023
Dear Valued Guest, Thank you for your feedback. We strive to provide the best service and comfort to our guests and it is rather unfortunate that we have failed to give you the high quality of service that we pride ourselves on. I just wanted to clarify that valet parking is $79 per night and self-parking is $65 per night. We value your feedback and we will certainly address all the issues that you have detailed in your comments for corrective actions. We are truly sorry that your stay experience fell short of your expectations and our high standards. We thank you for choosing our hotel and we hope to exceed your expectations on your next visit. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$207 - $373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton chicago hotel chicago, hilton hotel chicago, chicago hilton hotel, hilton chgo hotel, hilton towers chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1454
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Claim Your ListingHILTON CHICAGO $166 ($̶2̶3̶9̶) - Updated 2023 Prices & Hotel Reviews - IL
Frequently Asked Questions about Hilton Chicago
Which popular attractions are close to Hilton Chicago?
Nearby attractions include Fox in a Box Chicago (0.2 miles), Ragnarok Axe Throwing (0.3 miles), and Jazz Showcase (0.2 miles).
What are some of the property amenities at Hilton Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Chicago?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hilton Chicago?
Conveniently located restaurants include Yolk - South Loop, Devil Dawgs, and Cafecito.
Are there opportunities to exercise at Hilton Chicago?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Hilton Chicago located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at Hilton Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.9 miles), The Rookery Building (0.6 miles), and Macy's on State Street (0.8 miles).