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Hyatt Place Chicago/Downtown - The Loop

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28 N Franklin St, Chicago, IL 60606-3618
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (254)
Room & Suite (98)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Place Chicago/Downtown - The Loop
Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 208 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Easy access to the Windy City’s favorite activities and attractions. At 18 stories tall, this Silver LEED-certified hotel in downtown Chicago comprises 206 guest rooms and features a heated indoor pool, 24-hour fitness center, full-service bar, and free WiFi everywhere.​
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Room & Suite (98)98
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycle tours
Kids stay free
Paid private parking nearby
Wifi
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Snack bar
Wine / champagne
Bowling offsite
Walking tours
Children's television networks
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish, Greek, Polish and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
334Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Neighborhood
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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1,642Reviews38Q+A95Room tips

Reviews

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Popular mentions
Sylvie D wrote a review Jul 2020
Bethesda, Maryland2 contributions
We travel very often and we have always been happy with Hyatt Place but this hotel disappointed us a lot. We paid extra for a room with view and we had a room at the 8th floor in front of offices. I made the remark at the reception and they told me that my room was considered with a view and that Booking lied in its descriptions (I can't imagine how the rooms without view are like). For breakfast they give bags with a packet of cereal, industrial biscuits, milk and a small fruit juice. We are travelling with our three children and we had to argue to have 5 bags, they only wanted to give us 4 bags while we had our booking for 5. They don't clean the room during the stay because of the Covid but let the customers walk without mask in the hotel (even in the elevator).
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Date of stay: July 2020
Value
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Response from Aaron Osheroff, General Manager at Hyatt Place Chicago/Downtown - The Loop
Responded 2 days ago
Thanks for the feedback SylDtrip. Hopefully the misunderstanding with breakfast was worked out - we actually just ask how many to-go breakfasts you'd like and don't require everyone from the room to be present. The hotel does follow the City of Chicago and Hyatt Corporations mask and PPE policies and require all entering the building to wear face coverings. There maybe people that are exempt due to medical conditions. Additionally, the hotel will provide any guest of the with a complimentary mask should they forget or lose theirs while staying with us. Just trying to do our part to keep everyone safe and healthy!!! Thanks again for sharing!
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Didi33133 wrote a review Jun 2020
Seattle, Washington168 contributions30 helpful votes
During the time of COVID You have to be appreciative that the business is open. I am, Housekeeping is only every 4 days. The room was large and super clean The housekeeping policy should have been explained upon check-in. The front-counter employees did not wear uniforms and did not wear masks. There is plexiglass, but often times these employees have to move around. There are no signs upon entering the lobby asking guests to wear masks. The upgrade to a "view" room is a view of the building directly across the street. I think that is a bit deceptive. I guess many of the rooms abut a brick wall
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Date of stay: June 2020
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Aaron Osheroff, General Manager at Hyatt Place Chicago/Downtown - The Loop
Responded Jun 24, 2020
Thanks for the review Didi33133. Our housekeeping policy is to help protect both associates and our guests. All associates are required to wear masks while on property, at all times. We take many precautions for both our guests and our associates and have secured an abundance of PPE for our staff members. Additionally, we have multiple signs on the front doors requiring masks as this has been mandated by The City of Chicago. Thanks again for your feedback.
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mrshorts04 wrote a review Mar 2020
Chicago, Illinois1 contribution
The staff was very friendly and they were extremely helpful. I am already familiar with the area so the location of the hotel was perfect. The rooms were clean and comfortable. The hotel itself was well kept. I will definitely stay again.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
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Location
Cleanliness
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Sleep Quality
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Response from Aaron Osheroff, General Manager at Hyatt Place Chicago/Downtown - The Loop
Responded Mar 23, 2020
Thanks mrshorts04! Really appreciate the comments regarding the team and service level, I will be sure to share! Thanks for the business, hope to see you again soon!
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Mommo67 wrote a review Mar 2020
Evanston, Illinois1 contribution
I got a good rate for an overnight with my 12 yo dd last weekend and we had a very nice experience. Very welcoming staff with strong customer service skills. Nice room - really appreciated having a sectional couch in the room - slightly separated from the bedroom portion. Pool was nice, small, clean, simple -- plenty of towels and seating. The complimentary breakfast was quite good, nice wide variety and again, good service on keeping it fresh and cleaning up. I would definitely go back!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Aaron Osheroff, General Manager at Hyatt Place Chicago/Downtown - The Loop
Responded Mar 23, 2020
Thanks Mommo67!! Glad you enjoyed everything the hotel has to offer!!! We would love to welcome you back to The Loop again very soon!
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avidfoodie123 wrote a review Mar 2020
United Kingdom44 contributions39 helpful votes
I stayed here for two nights. Initially I was impressed with exterior - really nice tall building in central location, rooms are large with great bathroom, sofa, tv and bed. The gym is also excellent with great equipment, water fountain, toilet and lovely scenery. However, I was extremely disappointed by some things. Firstly, the SHOWER it was lukewarm the entire time and there was little power it was like a trickle, this is hard to understand given the bathroom looks great. I suspect to save hot water, but this is a major factor in overall experience. Second, the location of the room was RIGHT next to a building on an alleyway so I had zero natural sunlight and had to keep my blinds closed the entire time. This is misleading and not made explicit when you book the room. Thirdly, the corridors are noisy some of the time, as well there was both smells of cigarette smoke and marijuana. I have to say I was very surprised by this, especially in a Hyatt hotel.. There was also no water in the room.
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Date of stay: March 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Ask for room that is not next to building..
See more room tips
1 Helpful vote
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Response from Aaron Osheroff, General Manager at Hyatt Place Chicago/Downtown - The Loop
Responded Mar 23, 2020
Thanks for the review and feedback avidfoodie123! Certainly some items to review with the team, but glad to hear you enjoyed overall. Thanks again for taking the time to share your experience!
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PRICE RANGE
$112 - $492 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
206
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Frequently Asked Questions about Hyatt Place Chicago/Downtown - The Loop
Which popular attractions are close to Hyatt Place Chicago/Downtown - The Loop?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 miles), Room X Escape (0.1 miles), and Lyric Opera of Chicago (0.1 miles).
What are some of the property amenities at Hyatt Place Chicago/Downtown - The Loop?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hyatt Place Chicago/Downtown - The Loop?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Place Chicago/Downtown - The Loop?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Place Chicago/Downtown - The Loop?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hyatt Place Chicago/Downtown - The Loop?
Conveniently located restaurants include Prime & Provisions, 312 Chicago, and Chicago French Market.
Are there opportunities to exercise at Hyatt Place Chicago/Downtown - The Loop?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hyatt Place Chicago/Downtown - The Loop located near the city center?
Yes, it is 0.6 miles away from the center of Chicago.
Are any cleaning services offered at Hyatt Place Chicago/Downtown - The Loop?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Place Chicago/Downtown - The Loop offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hyatt Place Chicago/Downtown - The Loop?
The staff speaks multiple languages, including English, Spanish, Polish, Greek, and Turkish.