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Hyatt Centric The Loop Chicago

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100 W Monroe St, Chicago, IL 60603-1967
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Traveler (261)
360
Panoramas (7)
Room & Suite (318)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#91 of 216 hotels in Chicago
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
Your Chicago adventure starts at our chic hotel in the heart of the famous Loop. Explore our favorite city and its vibrant neighborhoods with ease from our central location, just steps from many of Chicago’s transportation hubs. Premium amenities will make you feel welcome at our pet-friendly hotel, such as a 24-hour fitness center and 2,500 sq. ft. of event space. The options are endless when you stay in the middle of the action at Hyatt Centric The Loop Chicago. What You'll Love: View from the top: Handcrafted cocktails, seasonal small plate dining, and a panoramic city views at AIRE Rooftop Bar Rooms that feel like home: Spacious accommodations designed with clean lines and lots of natural light Historic design: Furnished with swanky, contemporary art-deco fixtures dating back to 1927 Prime location: Close to top corporate offices and must sees, like Millennium Park and the Magnificent Mile Innovative French fare: Upscale French favorites and a gourmet grab-and-go bakery at Cochon Volant
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Hair dryer
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Room types
City view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
1133Reviews23Q+A94Room tips
Traveler rating
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Most Recent
cahenso32 wrote a review Aug 11
Houston, Texas1 contribution
My immediate impression to the hotel was disappointment. I feel like the hotel is portrayed better online than what it actually is in person. The room was very small and the tv was small with very few channels. The headboard was peeling and falling apart. The floor of the bathroom wasn’t clean and there was a toenail clipping on the floor. Very tiny closet. I guess I was disappointed because for the price we paid, I’ve stayed at way better hotels in Chicago. The positives were the staff. They were all very friendly and accommodating. The shower in the room was also very nice.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brianna L wrote a review Aug 7
8 contributions3 helpful votes
The location of this hotel was convenient to public transit as well as tourist attractions like Millennium Park and the Art Institute. I stayed Saturday and Sunday night and was surprised by how quiet the immediate vicinity of the hotel was on the weekends, it seems like it is more geared toward business travel and many restaurants near the hotel were closed on Sunday. The room was nice and very clean. The staff was friendly and helpful throughout. The rooftop bar had a great view and was lively on Saturday night. This might be an issue with the Hyatt app and not the hotel, but a few days before my stay I was offered an upgrade by the Hyatt app for an extra $20/night, which I took and received a new confirmation reflecting the upgraded room type. However, when I arrived the upgraded room was not available and I was given a room of the type I initially booked. When I asked about it they quickly removed the $20/night charge.
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 3 days ago
Thanks for the review, 442briannal! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!
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MARCOS Q wrote a review Jul 2022
6 contributions1 helpful vote
What a shame for this hotel. We are more than 24 hours without Internet connection. I missed important meetings and contact with my family. This cannot happen in year of 2022, specially in weekdays when we have a lot of appointments and professional contacts to do. I have never stayed in a Hyatt hotel so bad.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 2 weeks ago
We appreciate your feedback, Marcos. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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katarchie wrote a review Jul 2022
1 contribution
While the staff is very courteous and helpful in attending to your needs, the hotel overall was poor. There is no longer room service. The room cleanliness did not seem to meet Hyatt standards; the countertops / table / window sill was dusty. The bathroom had handprints on the glass doors and there was a lack in toiletries supplied; hand soap and toilet paper. The towels were old and thin, no fluff to them. Hyatt used to offer terry robes, but not this time. The pillows were flat and squishy so they did not support your head/ neck well. The bed felt like soft foam; no posture support. As I mentioned, the Staff though is excellent with positive and cheerful communication.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 2 weeks ago
Thank you for the feedback, katarchie. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our services and accommodations with our team moving forward. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
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ldvalentin wrote a review Jul 2022
San Juan, Puerto Rico3 contributions
This hotel needs to step up to the game. There are better hotels around with almost the same price per night. The rooftop can be messy and understaffed but great views though. Location is prime. Staff is nice and responsive but they didn't provided housekeeping during my stay but just 1 day. Needs to do a better job cleaning your rooms and keeping them up to date.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 2 weeks ago
We appreciate the feedback. While we're happy you appreciated our team, gorgeous views, and location, it's unfortunate our housekeeping service didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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Steven L wrote a review Jul 2022
Austin, Texas1 contribution
The hotel is nice and has all the makings of a 4-star hotel, but we had a few qualms about the place. The TV - ours wasn't working the night we got in. I called about it and they said I could let them know when we leave the room the next day so they could have someone come fix it. The next day, I went to the front desk before leaving to let them know about the TV again and also requested additional foam pillows. When we arrived back that evening, the TV was still not fixed. The next day, I did the same thing again, and they did eventually get it fixed. In the end, we didn't come to watch TV, but it's still nice to have that option when there's downtime. The pillows - the pillows were so thin, even when we requested extra that were foam (I'm not sure they even gave us foam ones). I felt like I needed 10 pillows just to feel any sort of cushion. I expected better and this resulted in subpar sleep quality. Others - the phone on the first night kept beeping randomly, so I had to remove the batteries in it. The shower is nice, but water easily leaks underneath the shower door. We basically used the bathmat towel as a wiping towel. The walls were a bit thin so we could hear a neighboring room's TV and laughter at night. The doors slam pretty loudly so mornings can be a bit loud. Other than that, service was pretty attentive and the amenities were great. The location is perfect for exploring Chicago and being in the thick of things.
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Date of stay: July 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 2 weeks ago
Thank you for taking the time to submit this feedback, stevenlN7884XJ. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
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MrandMrsPirate wrote a review Jul 2022
Cincinnati, Ohio1 contribution
This was the first time we’ve ever been disappointed in a Hyatt. Pros: Location is amazing. This is what you’re paying for. Everything is within walking distance, which was great! Cons: 1. We booked via third party. One amenity we selected was that breakfast was included- it was a must for us (we’re breakfast loving kind of people!). After booking, we called the hotel directly to confirm that breakfast was included and was told it was. However, our first morning there, we find out there is coffee & a bowl of apples & oranges. That’s it. 2. Employees are rude. We went to the rooftop bar and wanted to look at the views & enjoy a drink. It was mid-afternoon and there were maybe 6-8 other people up there. No one was even near us and we were standing at the glass safety barrier looking out and was told that area was reserved for groups of four or more. We weren’t sitting and there was no one around. We left and went elsewhere. 3. They offered us $20 off valet parking per night, which was great. When we checked out, the woman at the desk said we got the discounted rate but when we checked our bill, it showed the full amount. And no one has answered us yet about it. 3. Bathrooms are awkward. Rooms are small. Overall, you’re paying for location but being as it is, Chicago has no shortage of hotels. Will be staying elsewhere next time.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 2 weeks ago
Dear Mr. and Mrs. Pirate, We have received your recent feedback and are appreciative of the insights offered. We always strive to provide an authentic experience for each of our guests. Though we may have fallen short of a perfect experience this visit, we hope to have the opportunity to provide that for you next time you're in Chicago. Please provide an email address and callback number in which you can be reached at so that I can reach out to you personally follow-up with you regarding your stay and any discrepancies with your billing that has not been properly rectified.
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Qiante wrote a review Jul 2022
Alton, Illinois1 contribution
Loved this hotel, in a very good area, just a few blocks down the street from the magic bean! Lots of delicious places to eat and see nearby. Rooms were very clean and the staff was very friendly. Will be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 3 weeks ago
Thanks for the excellent review! We're delighted your time at Hyatt Centric The Loop Chicago was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our team and cleanliness as well as our location. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
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Peggy M wrote a review Jul 2022
Hoffman Estates, United States1 contribution
There was limited offerings for breakfast that were very expensive and so stale as to be inedible. The room was not serviced, had to request clean towels and the trash to be emptied. The roof top bar is small.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 3 weeks ago
We appreciate you taking the time to share with us your feedback, Peggy. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon.
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jason2142 wrote a review Jul 2022
Denton, Texas1 contribution
Overall nice hotel, great staff. The bed though is a thin mattress on hardwood which doesn't cut it at all. Also no real workspace option in the room (I had the one with a king bed) Lack of USB connections for chargers was also disappointing. The rooftop bar was fantastic and the location is wonderful.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Go49163750154, General Manager at Hyatt Centric The Loop Chicago
Responded 4 weeks ago
Thank you for taking the time to share this 4/5 review! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our team, location, and rooftop bar. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
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PRICE RANGE
$257 - $410 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
257
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Frequently Asked Questions about Hyatt Centric The Loop Chicago
Which popular attractions are close to Hyatt Centric The Loop Chicago?
Nearby attractions include The Magic Parlour (0.2 miles), The Magic Penthouse (0.2 miles), and Hamilton (0.1 miles).
What are some of the property amenities at Hyatt Centric The Loop Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at Hyatt Centric The Loop Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Centric The Loop Chicago?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hyatt Centric The Loop Chicago?
Conveniently located restaurants include The Dearborn, Pittsfield Cafe, and Giordano's.
Are there opportunities to exercise at Hyatt Centric The Loop Chicago?
Yes, guests have access to a fitness center during their stay.
Is Hyatt Centric The Loop Chicago located near the city center?
Yes, it is 0.3 miles away from the center of Chicago.
Are any cleaning services offered at Hyatt Centric The Loop Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Centric The Loop Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric The Loop Chicago?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Centric The Loop Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.5 miles), The Rookery Building (0.1 miles), and Macy's on State Street (0.3 miles).