My immediate impression to the hotel was disappointment. I feel like the hotel is portrayed better online than what it actually is in person. The room was very small and the tv was small with very few channels. The headboard was peeling and falling apart. The floor of the bathroom wasn’t clean and there was a toenail clipping on the floor. Very tiny closet. I guess I was disappointed because for the price we paid, I’ve stayed at way better hotels in Chicago. The positives were the staff. They were all very friendly and accommodating. The shower in the room was also very nice.
The location of this hotel was convenient to public transit as well as tourist attractions like Millennium Park and the Art Institute. I stayed Saturday and Sunday night and was surprised by how quiet the immediate vicinity of the hotel was on the weekends, it seems like it is more geared toward business travel and many restaurants near the hotel were closed on Sunday. The room was nice and very clean. The staff was friendly and helpful throughout. The rooftop bar had a great view and was lively on Saturday night. This might be an issue with the Hyatt app and not the hotel, but a few days before my stay I was offered an upgrade by the Hyatt app for an extra $20/night, which I took and received a new confirmation reflecting the upgraded room type. However, when I arrived the upgraded room was not available and I was given a room of the type I initially booked. When I asked about it they quickly removed the $20/night charge.…
What a shame for this hotel. We are more than 24 hours without Internet connection. I missed important meetings and contact with my family. This cannot happen in year of 2022, specially in weekdays when we have a lot of appointments and professional contacts to do. I have never stayed in a Hyatt hotel so bad.
While the staff is very courteous and helpful in attending to your needs, the hotel overall was poor. There is no longer room service. The room cleanliness did not seem to meet Hyatt standards; the countertops / table / window sill was dusty. The bathroom had handprints on the glass doors and there was a lack in toiletries supplied; hand soap and toilet paper. The towels were old and thin, no fluff to them. Hyatt used to offer terry robes, but not this time. The pillows were flat and squishy so they did not support your head/ neck well. The bed felt like soft foam; no posture support. As I mentioned, the Staff though is excellent with positive and cheerful communication.
This hotel needs to step up to the game. There are better hotels around with almost the same price per night. The rooftop can be messy and understaffed but great views though. Location is prime. Staff is nice and responsive but they didn't provided housekeeping during my stay but just 1 day. Needs to do a better job cleaning your rooms and keeping them up to date.
The hotel is nice and has all the makings of a 4-star hotel, but we had a few qualms about the place. The TV - ours wasn't working the night we got in. I called about it and they said I could let them know when we leave the room the next day so they could have someone come fix it. The next day, I went to the front desk before leaving to let them know about the TV again and also requested additional foam pillows. When we arrived back that evening, the TV was still not fixed. The next day, I did the same thing again, and they did eventually get it fixed. In the end, we didn't come to watch TV, but it's still nice to have that option when there's downtime. The pillows - the pillows were so thin, even when we requested extra that were foam (I'm not sure they even gave us foam ones). I felt like I needed 10 pillows just to feel any sort of cushion. I expected better and this resulted in subpar sleep quality. Others - the phone on the first night kept beeping randomly, so I had to remove the batteries in it. The shower is nice, but water easily leaks underneath the shower door. We basically used the bathmat towel as a wiping towel. The walls were a bit thin so we could hear a neighboring room's TV and laughter at night. The doors slam pretty loudly so mornings can be a bit loud. Other than that, service was pretty attentive and the amenities were great. The location is perfect for exploring Chicago and being in the thick of things.…
This was the first time we’ve ever been disappointed in a Hyatt. Pros: Location is amazing. This is what you’re paying for. Everything is within walking distance, which was great! Cons: 1. We booked via third party. One amenity we selected was that breakfast was included- it was a must for us (we’re breakfast loving kind of people!). After booking, we called the hotel directly to confirm that breakfast was included and was told it was. However, our first morning there, we find out there is coffee & a bowl of apples & oranges. That’s it. 2. Employees are rude. We went to the rooftop bar and wanted to look at the views & enjoy a drink. It was mid-afternoon and there were maybe 6-8 other people up there. No one was even near us and we were standing at the glass safety barrier looking out and was told that area was reserved for groups of four or more. We weren’t sitting and there was no one around. We left and went elsewhere. 3. They offered us $20 off valet parking per night, which was great. When we checked out, the woman at the desk said we got the discounted rate but when we checked our bill, it showed the full amount. And no one has answered us yet about it. 3. Bathrooms are awkward. Rooms are small. Overall, you’re paying for location but being as it is, Chicago has no shortage of hotels. Will be staying elsewhere next time.…
Loved this hotel, in a very good area, just a few blocks down the street from the magic bean! Lots of delicious places to eat and see nearby. Rooms were very clean and the staff was very friendly. Will be back!
There was limited offerings for breakfast that were very expensive and so stale as to be inedible. The room was not serviced, had to request clean towels and the trash to be emptied. The roof top bar is small.
Overall nice hotel, great staff. The bed though is a thin mattress on hardwood which doesn't cut it at all. Also no real workspace option in the room (I had the one with a king bed) Lack of USB connections for chargers was also disappointing. The rooftop bar was fantastic and the location is wonderful.