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Traveler (1440)
Room & Suite (538)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Virgin Hotels Chicago
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 217 hotels in Chicago
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
GreenLeaders Gold level
This captivating Chicago hotel is located in the heart of the Loop in downtown Chicago steps from The Magnificent Mile and Millennium Park. This first class, stylish hotel is the first of its kind and the last one you'll ever need with incredible food options and work and play at your fingertips. This isn't any hotel - it's a Virgin.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
2772Reviews61Q+A100Room tips
Traveler rating
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Popular mentions
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Karla I wrote a review Yesterday
1 contribution
A surprisingly comfortable and cute stay. The beds were the best of all of our stays here in Chicago, but they’re service, nothing but excellent! Billy made our stay friendly,easy and most enjoyable, he goes one step up to give you a happy stay. He upgraded our rooms at no charge, and gave us excellent restaurant recommendations. Took his time without making us feel rushed. I would give more stars if trip advisor had more
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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susanpf570 wrote a review Aug 2022
Raleigh, North Carolina2 contributions
+1
Hotel's Favorite
Virgin Hotels Chicago is one of the most fun and thoughtful hotels I’ve ever stayed in. There are many areas to relax in with a good vibe and high-end features. There’s a coffee shop with excellent espresso and tea drinks. Miss Ricky’s is the chicest diner, with the most amazing salmon eggs Benedict, or you can get Brekkie if you’d like a taste of the UK. The Commons Club has been closed during the pandemic but there is a sophisticated lounge and “funny library” on the 2nd floor for a mini getaway. The rooftop bar has indoor and outdoor seating, with a nice view over the city, and live music on weekends. There’s also a gym but we didn’t try it this trip. They’ve completely rethought the hotel room into a two-part chamber, making the space seem extra generous and adding comfort for couples not always on the same sleep schedule. There’s a robe, yoga mat and even umbrella as well as signature scented toiletries. The bed has an extra “seat” corner, the desk is flexible, and you can cast from your phone to the tv with ease (as well as other things). I slept like a rock, with my sleep app stats to prove it. (We heard the L train but it didn’t bother us at all, in fact it added to the city ambience for us.) With the Virgin app you can tip the staff electronically, super helpful. All within easy walking distance of the waterfront parks, Riverwalk, and so much more in the Loop. Right on the red line if you want to take the L further. Best of all, the staff are to a person friendly, efficient, and genuinely nice people. We hope to be back again soon! What a lovely place.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: We came in on a red eye and they were able to check us in very early. One of many ways the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 4 weeks ago
susanpf570, Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in Chicago! Cheers, Andrew C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alfraib I wrote a review Yesterday
1 contribution
Amazing Service, Billy made us feel like royalty! No issues checking in, even got a room upgrade! Rooms are very nice and the hotel is in a very nice area in the city. Cafe and restaurant in the hotel are both very good as well. Did not have the chance to check out the rooftop bar but it sounded very nice. If youre looking for somewhere to stay on your trip to Chicago definitely consider Virgin Hotels!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Inga K wrote a review Sep 21
6 contributions1 helpful vote
I stay at this hotel often for work and I have NEVER been disappointed. The suites are incredible and have the best views of the city. The rooms are always super clean, beds are comfortable and it's such a fun vibe. Alex at the front desk was so helpful and nice. He made me feel so welcomed to be back in Chicago. High recommend to anyone staying down town!
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Higher floors have better views of the city. The suites are big.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 2 days ago
We are so happy to hear that your stay was enjoyable! Alex is such an asset to our team, we are pleased to know he was able to provide a memorable stay! Please visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
klom362 wrote a review Sep 20
Mount Prospect, Illinois2 contributions
Rooms were clean and larger than most Chicago hotels. Updated, bright with great views. One of the bellmen, Dolado made an exceptional impression. He was hard working, pleasant and went out of his way to assist us on arrival and departure. All staff friendly and accommodating.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: My daughter was in the "Richard's suite", large, elegant, grand view of the Chicago...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 2 days ago
We love that your stay was a pleasant one! It is our intent to create a welcoming, friendly, experience for you every step of the way. We hope to see you soon on your next visit to Chicago. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jan Willem G wrote a review Sep 19
3 contributions3 helpful votes
After a long journey was welcomed by Shaun at the front desk. What a welcome that was! Wish that many more front desk employees would make check in such a nice and welcoming experience! I immediately forgot the time difference and got a lot of energy and any time when passing the front desk was hoping to see Shaun with her smile!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 2 days ago
We are delighted to know your experience with Shaun at check-in was amazing! Please visit us again on your next visit to Chicago! See you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dinotravel wrote a review Sep 18
3 contributions1 helpful vote
The bridal suite on floor 24 is great! My room near the train tracks on floor 10 not so much. You hear the noise from the train, have no view and the experience is subpar. The staff does not take into consideration your request for a quiet room. I asked for a quiet room with 2 beds and got 1-bed room with some noise from the train. Terrible sleep the night before my daughter's wedding. Very disappointed with my experience here.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 2 days ago
We are sorry to hear that your experience with our guest room was not up to standard and you were disturbed by the outside noise. That is definitely not the experience we want you to have. Your feedback has been shared with our internal teams for review. We appreciate your insight, it only helps us grow overall. Thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie wrote a review Sep 18
Chicago, Illinois2 contributions2 helpful votes
I surprise my husband with a weekend staycation for his birthday. When we arrive the front desk staff (Alex) sang Happy Birthday and did a “happy dance”. We love hanging out by the river walk. We were always greeted when we were in the lobby. The restaurant “Ricky’s” was good. Billy, the Assistant Manager, was very helpful when we checked out. Our 2nd staycation at the Virgin Hotel, we’ll be back.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 1 week ago
We are thrilled to hear that our location and amenities served you well during your staycation to the Virgin Hotel Chicgo. It is great to know that Alex and Billy were able to make your husband's birthday memorable! Please visit us again on your next staycation! We look forward to seeing you! Thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SoCo&Lime wrote a review Sep 17
2 contributions
What is there to say except WOW. From the moment I stepped into the hotel, every detail was executed flawlessly. It began with a great interaction with the Assistant Manager Billy at the front desk. I'd had quite a stressful morning traveling to Chicago and Billy instantly made me feel welcome. The Housekeeping team had my room ready to go 2 hours ahead of check-in time, which was enormously appreciated as I had a work event shortly after arriving. The rooms are spacious, impeccably clean, and beyond comfortable. Despite being busy all week, the hotel granted me a late check-out so I could store my luggage before departing. I was at the hotel for a work conference, so I didn't get to try any of the food and beverage outlets; however, the catering was some of the best I've ever experienced at a work event. Having been a hotel catering manager at one point in time, I am generally a bit picky, but everything was fresh, delicious, and filling. In all, it was a short but highly pleasurable stay. When I return to Chicago next, the Virgin Hotel will be the first place I check out. One point of feedback: The upstairs bar, Cerise, has delicious drinks. That said, I didn't find the servers or host staff to be welcoming. One of the servers was very rude to my company's Chief HR Officer right to our faces and it was quite embarrassing and uncomfortable. It made me nervous about the cocktail hour we'd purchased with the hotel the following night for our company's offsite. Another staff member gave us a hard time for pulling up some extra chairs for colleagues, even though we were upstairs for almost 2.5 hours and the bar was maybe 1/4 full. I'm not sure if this bar is new or going through a transition but it needs some work.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 1 week ago
We are so delighted to hear that our efforts to provide a seamless, pleasurable, stay were successful! From the moment you arrive until your departure, it is our priority to deliver efficient, personal, service during every aspect of your experience. Thank you kindly for your feedback. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your visit to our rooftop bar and restaurant. This is certainly not the experience we want you to have, and your comments will help us improve our operations overall. Please consider giving us another try on your next visit to Chicago! Thank you,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jedi3379 wrote a review Sep 16
Sao Caetano do Sul, SP6 contributions7 helpful votes
Super nice hotel room, great gym, perfect location and the nicest employees! Special thanks to Lomar (breakfast restaurant) which served us with the best humor! Rooftop bar is also great for a night drink. Only thing I missed is the no-touch credit card payment.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 1 week ago
We are pleased to know that we were able to create a memorable stay for you during your visit. We appreciate your feedback as well, it only helps us improve our operations overall. Please consider us again on your future travels to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$242 - $425 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
250
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Frequently Asked Questions about Virgin Hotels Chicago
Which popular attractions are close to Virgin Hotels Chicago?
Nearby attractions include Cloud Gate (0.3 miles), Chicago River (0.3 miles), and Drunk Shakespeare (0.04 miles).
What are some of the property amenities at Virgin Hotels Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Virgin Hotels Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Shaw's Crab House, and Cherry Circle Room.
Are there opportunities to exercise at Virgin Hotels Chicago?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is Virgin Hotels Chicago located near the city center?
Yes, it is 0.5 miles away from the center of Chicago.
Are any cleaning services offered at Virgin Hotels Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.