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Traveler (1633)
Room & Suite (567)
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About

#11 of 207 hotels in Chicago
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
GreenLeaders Gold level
Find your place in the Windy City at the charismatic Virgin Hotels Chicago. Go beyond the expected and uncover a hotel just as curious as you are. Our hotel near the Chicago Theatre is in the heart of the Loop in downtown Chicago, just steps from Magnif­icent Mile and Millennium Park. So, sit back, relax, and let us blow your socks off with a new take on Chicago stays. Voted among the top 3 hotels in Chicago by Condé Nast Traveler’s Readers’ Choice Awards 2022.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Price:20% off room rate
4.5
4.5 of 5 bubbles3,351 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Virgin Hotels Chicago is frequently celebrated for its prime location, allowing guests to effortlessly explore the city's downtown attractions. The hotel's stylish atmosphere and well-designed rooms have earned rave reviews, although the noise from the subway and the club, as well as thin walls, can sometimes disturb the peace. Staff members, like the often-commended Chad, deliver professional and friendly service, despite occasional service inconsistencies. Travelers enjoy clean rooms and value-added perks, but suggest booking higher floors for quiet. The rooftop bar and room amenities receive high marks, though some services may vary.
Location
Convenient
Atmosphere
Eclectic
Rooms
Well-designed
Value
Reasonable
Cleanliness
Meticulous
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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3351Reviews64Q+A100Room tips
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Neal S wrote a review Feb 2024
1 contribution
Great hotel. The rooms were amazing and the location is great. The roof top bar has great views and a vibey atmosphere. Chad on the front desk was exceptional and went out of his way to make sure the stay beat all expectations. Would definitely go back to this hotel on my next visit to Chicago.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded yesterday
Thank you for the great review! We will definitely share your comments with Chad. Best Regards, AJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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susanpf570 wrote a review Aug 2022
Raleigh, North Carolina2 contributions
+1
Hotel's Favorite
Virgin Hotels Chicago is one of the most fun and thoughtful hotels I’ve ever stayed in. There are many areas to relax in with a good vibe and high-end features. There’s a coffee shop with excellent espresso and tea drinks. Miss Ricky’s is the chicest diner, with the most amazing salmon eggs Benedict, or you can get Brekkie if you’d like a taste of the UK. The Commons Club has been closed during the pandemic but there is a sophisticated lounge and “funny library” on the 2nd floor for a mini getaway. The rooftop bar has indoor and outdoor seating, with a nice view over the city, and live music on weekends. There’s also a gym but we didn’t try it this trip. They’ve completely rethought the hotel room into a two-part chamber, making the space seem extra generous and adding comfort for couples not always on the same sleep schedule. There’s a robe, yoga mat and even umbrella as well as signature scented toiletries. The bed has an extra “seat” corner, the desk is flexible, and you can cast from your phone to the tv with ease (as well as other things). I slept like a rock, with my sleep app stats to prove it. (We heard the L train but it didn’t bother us at all, in fact it added to the city ambience for us.) With the Virgin app you can tip the staff electronically, super helpful. All within easy walking distance of the waterfront parks, Riverwalk, and so much more in the Loop. Right on the red line if you want to take the L further. Best of all, the staff are to a person friendly, efficient, and genuinely nice people. We hope to be back again soon! What a lovely place.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: We came in on a red eye and they were able to check us in very early. One of many ways the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded Aug 23, 2022
susanpf570, Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in Chicago! Cheers, Andrew C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Dreamer826377 wrote a review Feb 2024
7 contributions
I was staying for Business and stay two nights. This is second time to stay this Hotel. Same good experience as last time. Nice location. Clean Room. Good Staff. Valet purking is flexible and kind. Room is not big but enough. Nice WiFi Connection and Speed.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded yesterday
Thank you for sharing your experience! Please visit us again soon. Best Regards, AJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashley M wrote a review Feb 2024
Cary, North Carolina6 contributions
Great location but not a very boutique type hotel. The building is very old and the amenities are not that great. Rooftop bar has a good view but gets a little gangster like at night. Rooms are nice and cozy
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded yesterday
Thank you for your feedback. Best Regards, Virgin Hotel Chicago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore11506668658 wrote a review Feb 2024
1 contribution
+1
This is a GREAT hotel, great amenities, great atmosphere, great location, with great staff. Specifically, Chad 🎖️, the young taller AA front desk gentlemen with the blonde colored hair, and the young AA baristo in Two Zero Three 🙏🏾 - Thank you all for excellent client service🤌🏾
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Corshara Pearson, Guest Services / Front Office at Virgin Hotels Chicago
Responded 3 days ago
Thank you so much for your feedback. We ae glad to hear that you had amazing encounters with our staff. We will be glad to share with them the kind words. We look forward to you staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jthompson96 wrote a review Feb 2024
Chicago, Illinois1 contribution
The stay was great. Room was tidy and clean. Everyone on the staff was friendly and attentive. DeAndre working the door was super polite and hardworking. Everyone else was great, but he stood out and should be recognized.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Corshara Pearson, Guest Services / Front Office at Virgin Hotels Chicago
Responded 3 days ago
Thank you so much for staying with us, we appreciate your feedback. We will also let Deandre know the kind words in which he will be delighted to hear. We look forward to you staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chatto wrote a review Feb 2024
Michigan118 contributions
The pros: very kind valet staff and prompt retrieval of the vehicle; very clean rooms with comfortable sheets; an extra large safe; separate toilet and shower rooms; good water pressure; generally quiet in terms of sounds from other rooms. The cons: the app which Virgin calls “Lucy,” and which is supposed to allow one to control the room temperature and lights, order room service, and tip people, would not work until about 8 hours into my stay, making it basically useless; room service is listed online and in the app as running continuously from morning until night, but, as it turns out, the kitchen closes down between 3-5:30 pm, just exactly when weary travelers might want to get a bite; incredibly noisy L train because there is a major shift in the tracks right next to the hotel, so the drivers have break, causing squealing noises - and this is the line that runs 24/7 - bring your sound cancelling headphones if want even a prayer of sleeping. Dull, grey view from rooms that face west - honestly, it is depressing; very, very soft bed - if you like that, it’s fine, but for me, it was like sinking into lumpy jello. Somewhat disinterested front desk folks who seemed surprised that a guest might want room service, a place to safely drop off their car, or an app that actually works. I have stayed in a number of Loop hotels: The Wit, Kimpton’s Hotel Monaco, The Allegro, Staypineapple, and the Hilton Garden Inn South Loop. All of these locations have better sound proofing, a clear car drop off space, supportive beds, and enthusiastic staff. I will be giving Virgin a miss from now on.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Find better alternatives in the neighborhood for less money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
We appreciate your taking the time to leave a comment, and we apologize to hear about your experience. We hold ourselves to the highest standards and will address the mentioned issues. We hope you'll give us another chance in the future! Best Regards, Virgin Hotel Chicago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alcwatson wrote a review Feb 2024
1 contribution
Comfortable safe fashionable fun and memorable are words I would use to describe our stay!! We went with our two young children ages 4 and 5. We will recommend to any ad everyone!! Thank you for an awesome stay.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Thank you for the great review! We hope you visit us again soon. Best Regards, AJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff H wrote a review Feb 2024
1 contribution
What a fantastic experience. The hotel is well-appointed, is in a great location, and has a very friendly team. A very special thanks to Chad for making our anniversary special!!! We first met at your hotel and you made sure we had a great weekend and created more amazing memories.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Congrats! Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We'll certainly share your comments with Chad. We look forward to welcoming you back again soon. Best Regards, AJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Culture35949371895 wrote a review Feb 2024
Horsmonden, United Kingdom3 contributions
Excellent hotel, clean rooms, decent size, super comfortable beds and great showers. On site , decent restaurant and a great 26th floor bar to enjoy great views of downtown Chicago. Staff ate friendly and helpful and there is a decent on site coffee bar with wifi
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from AJ Rash, Guest Services / Front Office at Virgin Hotels Chicago
Responded 6 days ago
Thank you for the great review! We look forward to you visiting us again. Best Regards, AJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$181 - $358 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VIRGIN HOTELS CHICAGO - Updated 2024 Prices & Hotel Reviews (IL)

Frequently Asked Questions about Virgin Hotels Chicago
Which popular attractions are close to Virgin Hotels Chicago?
Nearby attractions include Cloud Gate (0.3 miles), Chicago Architecture Center (0.2 miles), and Medieval Torture Museum (0.10 miles).
What are some of the property amenities at Virgin Hotels Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Virgin Hotels Chicago?
Conveniently located restaurants include Miss Ricky's, Bongiorno's Italian Deli and Pizzeria, and Wildberry Pancakes and Cafe.
Are there opportunities to exercise at Virgin Hotels Chicago?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is Virgin Hotels Chicago located near the city center?
Yes, it is 0.5 miles away from the center of Chicago.
Are any cleaning services offered at Virgin Hotels Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.