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Traveler (1448)
Room & Suite (538)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Virgin Hotels Chicago
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 217 hotels in Chicago
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
GreenLeaders Gold level
This captivating Chicago hotel is located in the heart of the Loop in downtown Chicago steps from The Magnificent Mile and Millennium Park. This first class, stylish hotel is the first of its kind and the last one you'll ever need with incredible food options and work and play at your fingertips. This isn't any hotel - it's a Virgin.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Rate:Suite Life
2782Reviews61Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
50isthenew30 wrote a review Yesterday
Dallas, Texas39 contributions16 helpful votes
I loved the kitchiness of the hotel. Decor, music in lobby, and all the little extras. The make-up table with lighted mirror, the lights that come on with motion sensors, the yummy robe, mattress and pillows. I'm a huge new fan. Staff was helpful and very friendly, as well.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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susanpf570 wrote a review Aug 2022
Raleigh, North Carolina2 contributions1 helpful vote
+1
Hotel's Favorite
Virgin Hotels Chicago is one of the most fun and thoughtful hotels I’ve ever stayed in. There are many areas to relax in with a good vibe and high-end features. There’s a coffee shop with excellent espresso and tea drinks. Miss Ricky’s is the chicest diner, with the most amazing salmon eggs Benedict, or you can get Brekkie if you’d like a taste of the UK. The Commons Club has been closed during the pandemic but there is a sophisticated lounge and “funny library” on the 2nd floor for a mini getaway. The rooftop bar has indoor and outdoor seating, with a nice view over the city, and live music on weekends. There’s also a gym but we didn’t try it this trip. They’ve completely rethought the hotel room into a two-part chamber, making the space seem extra generous and adding comfort for couples not always on the same sleep schedule. There’s a robe, yoga mat and even umbrella as well as signature scented toiletries. The bed has an extra “seat” corner, the desk is flexible, and you can cast from your phone to the tv with ease (as well as other things). I slept like a rock, with my sleep app stats to prove it. (We heard the L train but it didn’t bother us at all, in fact it added to the city ambience for us.) With the Virgin app you can tip the staff electronically, super helpful. All within easy walking distance of the waterfront parks, Riverwalk, and so much more in the Loop. Right on the red line if you want to take the L further. Best of all, the staff are to a person friendly, efficient, and genuinely nice people. We hope to be back again soon! What a lovely place.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: We came in on a red eye and they were able to check us in very early. One of many ways the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded Aug 23, 2022
susanpf570, Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in Chicago! Cheers, Andrew C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
msavla786912 wrote a review Sep 2022
Denver, Colorado1 contribution1 helpful vote
Overall a great stay for me and the doggy! Loved that they were so dog friendly and didn’t charge extra for pets, huge bonus :) Rooms where comfortable, modern and clean. Nothing to complain about :) They were very close to the self parking area which made it great too.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded yesterday
We are so happy to hear that you and your furry companion enjoyed your stay with us! We look forward to you visiting us again on your next travels to Chicago. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hnroach18 wrote a review Sep 2022
1 contribution
Parking was easy, the staff were friendly and helpful without sounding "fake." The chambers were lovely and comfortable, and I was thrilled to have such high quality soaps and shampoos available. We didn't get to enjoy the amenities but we did scope them out and they looked amazing!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
It is awesome to hear that your stay felt authentic, comfortable, and inviting! We are so thrilled to know that you enjoyed your accomodations. Please visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oakhilltn wrote a review Sep 2022
33 contributions14 helpful votes
From the moment we checked in to the minute we left the staff was amazing! Chad greeted us and made sure our 10 year old son knew the best place to fulfill his sweet tooth. He also accommodated a special request we needed for our room. Our room was spacious but we loved hanging out in the common areas-playing games in the lounge and soaking up some sun on the rooftop. The hotel was walkable to sites and restaurants. At check out Billy made a special effort to get us to the airport on time. He was wonderful!
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Date of stay: September 2022Trip type: Traveled on business
Room Tip: It is near the train stop
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
We are thrilled to know that your stay was seamless from your arrival to your departure. Thank you for choosing us for your trip to Chicago, please visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tyler O wrote a review Sep 2022
1 contribution
Had a 4 night stay with my girlfriend for our anniversary. Coordinated ahead of time with Chad (who was great) to make sure a few things were in our room upon our arrival (e.g., wine, chocolate covered strawberries); nothing was ready upon our arrival, despite other front desk staff having detailed notes ahead of time. We arrived for an early check in (coordinated ahead of time) after a 6am flight and were told the room wasn’t ready and an early check in couldn’t be guaranteed. After an hour+, we were given our room keys and I was asked to insert my credit card. No explanation of hotel procedures, amenities, check out time, incidentals charge, anything. Went to our room, which was missing all of the things I had coordinated and agreed to pay for. This was eventually brought up after speaking with front desk staff; at this point, the surprise was ruined for my girlfriend. Our bathroom ceiling was damaged, had water damage, and insulation was exposed (pic below). Our room was missing a few things (wine opener, bottles of water) and I was rudely told by someone at the front desk that I wasn’t looking hard enough. Ended up having these delivered by housekeeping because sure enough, they weren’t in the room. Our room keys stopped working on our 2nd day. We were given 4 total breakfast coupons over the duration of our stay to try to make things right. There were clear opportunities to, at the very least, comp the wine and strawberries that I paid to have set up prior and offer some sort of room upgrade. I expected much more for an almost $2k stay.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
We are sorry to hear that your experience was anything less than perfect. We strive to provide detail-oriented customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel F wrote a review Sep 2022
1 contribution
Overall, it was a very pleasant experience. From checking in (Alex was great), to the room (very cool) to the awesome roof-top restaurant (food and drinks hit the spot). Looking forward to my next stay.
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Check out the roof-top bar / restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 6 days ago
We are so excited to know that you enjoyed your stay with us. Our goal is to create a memorable, fun, and welcoming experience for you! Please visit us again on your travels to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pedro D wrote a review Sep 2022
23 contributions1 helpful vote
Perfect location, rooms and stunning rooftop! I'll be back! It was my 2nd time and I'm impressed again. For me the perfect combination between location, quality and price. I really recommend for anyone, business trip or to stay just in the middle of a great city to explore.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Thank you for your positive review of our hotel, Pedro D.! We are so delighted to know that your second stay with us was enjoyable We strive to create a consistently amazing experience for you. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul G wrote a review Sep 2022
4 contributions
Great stay. Close to everything. Alex at the front desk was more than helpful. True gentleman. He helped make our stay a memorable one. Will definitely stay again. Thank you Alex Paul & Ann Marie Gagnon
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 6 days ago
It is lovely to know that Alex was able to provide a stellar stay at the Virgin Hotel Chicago! Please visit us again soon on your next travels to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karla I wrote a review Sep 2022
1 contribution
A surprisingly comfortable and cute stay. The beds were the best of all of our stays here in Chicago, but they’re service, nothing but excellent! Billy made our stay friendly,easy and most enjoyable, he goes one step up to give you a happy stay. He upgraded our rooms at no charge, and gave us excellent restaurant recommendations. Took his time without making us feel rushed. I would give more stars if trip advisor had more
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noel S, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
It is wonderful to hear that your stay was comfortable and that you were able to enjoy a complimentary upgrade! We aim to create a memorable experience for you, and it seems that we accomplished that. Thank you so much for your feedback! Cheers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$234 - $432 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
250
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Frequently Asked Questions about Virgin Hotels Chicago
Which popular attractions are close to Virgin Hotels Chicago?
Nearby attractions include Cloud Gate (0.3 miles), Chicago River (0.3 miles), and Drunk Shakespeare (0.04 miles).
What are some of the property amenities at Virgin Hotels Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Virgin Hotels Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Shaw's Crab House, and Bongiorno's Italian Deli and Pizzeria.
Are there opportunities to exercise at Virgin Hotels Chicago?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is Virgin Hotels Chicago located near the city center?
Yes, it is 0.5 miles away from the center of Chicago.
Are any cleaning services offered at Virgin Hotels Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.