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The James Chicago

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#38 of 185 Hotels in Chicago
Certificate of Excellence
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2,967 Reviews from our TripAdvisor Community

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Showing 2,803: English reviews
Saint Louis, Missouri
Reviewed 2 days ago NEW

Great weekend trip for my birthday. Check in was a breeze, room was well appointed and clean, bed comfortable. Bathroom was a bit quirky; sink is very shallow and the area where the mirror is placed was not well lit. The seating niche was pretty neat, and gave additional space to sit and or dress. Concierge was more than happy...

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Helpful?
1Thank Jenniqual J
England, United Kingdom
Reviewed 3 days ago NEW

Just came back from 7 nights at The James in Chicago. We always use this hotel when we visit and find all of the staff to be super helpful. All of the doormen and reception staff are friendly and knowledgeable and happy to help with any requests. We did have an issue on check out, someone else's drinks had been...

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Helpful?
Thank Bobbie W
Toronto, Canada
Reviewed 3 days ago NEW

Recently stayed Dec 2-5 and had a fabulous experience at The James. All of the staff was extremely friendly and welcoming. The room was clean, generous size and the bedding/bed was extremely cozy. Had room service twice for breakfast and was excellent each time. The woman who delivered our breakfast each morning was friendly, but not overbearing, understanding we were...

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Thank kateaspencer
Chicago
Reviewed 4 days ago NEW

Every year we spend a weekend in the city with friends, and this was our favorite hotel we've stayed in so far! The staff was exceptionally friendly and accommodating. We checked in with Sid, and he went above and beyond to help us. We upgraded our room to include a lounge area with a projector TV, which was incredibly fun...

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Thank Jacob B
Manitowoc, Wisconsin
Reviewed 6 days ago NEW

My family chose The James Hotel in Chicago for a weekend birthday party for my 50 year old son. We enjoyed a wonderful experience from beginning to end. Manager Tommy was thorough and friendly to our entire party. Erin, Sales Department, saw to all the details of our Sunday Brunch with care to all details. The servers were all skilled...

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Helpful?
Thank adagio43sas
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear adagio43sas, Thank you for taking the time to share about your stay with us at The James Chicago. I am delighted that you had a great experience for your special occasion, thanks to the service provided by our wonderful staff most notably Erin from Sales and Tommy from the David Burke's Primehouse team. They are excellent members of our...

Minneapolis, Minnesota
Reviewed 6 days ago NEW

I have a preference for boutique hotels because, generally, the service is better. This was my first stay at the James Hotel and with a few notable exceptions the experience was excellent. The front desk staff was exceptional; friendly, helpful, and well trained. My room was large enough, very clean, modernized, and comfortable. The bar staff was very good, if...

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Helpful?
Thank Jay M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Jay M, Thank you for taking the time to write about your recent stay at The James Chicago. I apologize for the inconvenience you noted in regards to the excercise bikes not working when you needed them; this is certainly not what we expect our guests to find and I thank you for bringing this to my attention. I...

Mouscron, Belgium
Reviewed 1 week ago

This is a perfect location. The hotel is modern, the rooms are big, the bed are excellent and personnel is very kind and helpfull. I liked the "bio" product provided in the bath room. I only regret the "air conditionning type of noise" coming from outside from probably the building in front of my room(1711). Anyway, in this big city...

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Helpful?
Thank Nathalieeddy
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Nathalieeddy, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored by your compliments of our big, modern rooms, excellent personnel, delicious breakfast, and that our location was convenient to the places you wanted to visit while in town. I apologize for any inconvenience in regards to noise;...

Detroit
Reviewed 1 week ago

My husband and I stayed at The James this past weekend. The location is great, only a block off of Michigan Ave. The staff was very attentive and did everything they could to make our weekend special.

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1Thank AnnPmichigan
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear AnnPmichigan, Thank you for taking the time and write about your James experience. I'm happy that our our great location and attentive staff were able to make your weekend memorable and I'm looking forward to welcome you back at The James! Thank you, Stephen Blackford

Miami, Florida
Reviewed 1 week ago

We picked the hotel because of its location in North River. Two blocks away from red line subway station connected to the airport and two blocks away from Michigan. Great costumer service, nice rooms walking distance from almost everywhere. We were at floor 17 but I think (this is subjetive) the hotel needs an update.

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Helpful?
Thank kepokomemolo
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear kepokomemolo, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our convenient location and great customer service, and that both made your visit enjoyable. I appreciate your opinion on our hotel and hopefully during our next renovation that will be something we can improve. I...

Bethesda, Maryland
Reviewed 1 week ago

We stay at the James every Thanksgiving because they always go beyond our expectation. The location of the hotel could not be better - you are 1 block away from the best part of Michigan Ave. in the center of the city. This area has the best shopping, and is really close to Lake Shore Drive, the parks, as well...

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Helpful?
Thank IstanbuliteinUSA
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear IstanbuliteinUSA, Thank you for writing such a wonderful review about your stay at The James Chicago! It is truly an honor to be a part of your Thanksgiving tradition and that you have had a continually great experience with us. We appreciate your wonderful compliments of our entire staff and hotel. Thank you again for your loyalty to The...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, David Burke's Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Location: United States > Illinois > Chicago
Price Range: $124 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Spa Hotel in Chicago
#14 Romantic Hotel in Chicago
#26 Business Hotel in Chicago
#26 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The James Chicago staff and other travelers.
19 questions
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Toronto
Fort Worth, Texas
2 months ago
Hibbing, Minnesota
4 months ago
Boston, Massachusetts

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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stayed a number of times on different floors, all rooms great”
 of 5 bubbles bobbiew395, 3 days ago | Read review
“Avoid the room that have a view on a building with climatisation on the roof (groundback noise)”
 of 5 bubbles Nathalieeddy, 1 week ago | Read review
“The higher floors non street side are a must.”
 of 5 bubbles 922jamiek, 3 weeks ago | Read review
“All rooms are comfortable and lovely”
 of 5 bubbles robinb385, 3 weeks ago | Read review
“Higher floors are quieter.”
 of 5 bubbles 158amyt, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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