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The James Chicago

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#45 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The James Chicago
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3,072 Reviews from our TripAdvisor Community

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Showing 2,901: English reviews
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Omaha, Nebraska
Reviewed 2 days ago NEW

Let me say I think the bar at the James is one of the best along the Michigan Ave strip. The bartenders are fantastic. I also always enjoy eating eating at Primehouse, great food. Based on my excellent experiences with the bar and Restaurant at the James, I decided to Book an "Apartment Suite" in the hotel. I found the...

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Thank etre1
Indianapolis, Indiana
Reviewed 2 days ago NEW

Great location and we really liked this hotel. It's not in the realm of The Peninsula in terms of luxury, but it's easily 1/3 the price and better than the experience we've had at many other hotels in the area in the same price range (and other than the Peninsula, some of the other high end hotels). We arrived several...

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Thank indy_harpswell
Saint Louis, Missouri
Reviewed 2 days ago NEW

The location of the hotel was perfect- walking distance to restaurants and the Magnificent Mile! The hotel staff was very friendly and accommodating. Although the lobby was under construction, you wouldn't know it unless someone told you. The rooms were very spacious with wonderful amenities. It started raining just before we left for dinner, but there was an umbrella in...

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Thank ksb4036
Arvada, Colorado
Reviewed 3 days ago NEW

The James provided a beautiful stay in Chicago. Great location, comfortable room, but the personal service is what sets this hotel above the rest. From check-in, to valet and housekeeping, everything was designed for the customer. Will definitely return.

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Helpful?
Thank JHawn
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear JHawn, Wow thank you for writing such a wonderful review. I am always pleased to see our staff do such a wonderful job that they set us above the rest. We are glad to hear you will be returning and cannot wait to welcome you back into The James Chicago. Warm Regards, Stephen Blackford

Reviewed 3 days ago NEWvia mobile

My wife and I visited Chicago for the first time. The hotel was great. It was centrally located, a block away from the magnificent mile, close to a lot of great restaurants, and the hotel was reasonably priced for the city. The room was clean and the staff at the hotel was friendly and courteous. It was a great experience.

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Thank Sizzlinwok
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Sizzlinwok, Thank you for reviewing your recent stay at The James Chicago. We are so glad to hear that you and your wife really enjoyed our hotel's location and staff. I am glad you had such a great experience and cannot wait to invite you back. Warm Regards, Stephen Blackford

Las Vegas, Nevada
Reviewed 4 days ago NEW

I noticed on website does not mention that room does indeed have a blow dryer & iron/ iron board. They also have umbrella in the closet which came in handy as it rained our last day. We had a regular room with 2 queen beds. There is also a breakfast nook in corner. They have 24 hour concierge, a bottle...

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Thank Rachel D
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Rachel D, Thank you for your great review on TripAdvisor. I am glad to see you really enjoyed our River North location and the convenience of having Trader Joe's right at your doorstep! Thank you for your comments about our staff, I am happy they made your stay more enjoyable. We cannot wait to invite you back to The...

Reviewed 6 days ago NEW

Still trying to figure out why this hotel gets such high ratings? The rooms are just ok and not super clean. After I worked till 1 am in my room and got ready for bed, the toilet overflowed--lovely. I called the front desk, and the "engineer" they sent up to fix the problem was beyond rude! He did not say...

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Thank Stephanie C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Stephanie C, Thank you for taking the time to share about your experience with us at The James Chicago. The stay you described is simply not up to our high standards of service and I am truly sorry that we missed your expectations, and our own. I would appreciate the opportunity to discuss this with you further offline to...

Houston, Texas
Reviewed 6 days ago NEW

We stayed for 6 days. Very convenient for shopping and all of the tourist sites. Easy access to the CTA trains & buses. The staff was very friendly and accommodating. The lobby is being renovated, but will be done in a couple of weeks (the elevators now go down to street level, as of Tuesday). Nice rooms, very clean.

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Thank craigschofer
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear craigschofer, Thank you for writing a review about your stay at The James Chicago. I am glad to hear that you enjoyed our property and our location in the River North neighborhood. We are excited about the lobby renovation here and that our elevators are reopened. We hope to invite you back to The James Chicago in the future....

Reviewed 1 week ago NEWvia mobile

We stayed here for a week in January, the hotel has a spa and restaurant but beware the restaurant isn't cheap however the steak was the best I have tasted in the USA. The staff were amazing only too happy to help out and the concierge when we pulled up was right on point.

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Thank Mark G
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Mark G, Wow I am so pleased to hear that the steak was one of the best you have tasted. I am also happy to see that our staff went above and beyond for you. We hope to invite you back soon to The James Chicago. Warm Regards, Stephen Blackford

Richmond, Virginia
Reviewed 1 week ago NEW

This is my second stay at The James and it was great! There were 3 of us and we decided to get a Loft King Suite, it has 2 beds, a king bed and a day bed with a projector/sound system. Jason at the door greeted us, asked if we needed help with the bags and proceeded to help us...

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Thank jcrittenden387
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear jcrittenden387, Thank you for writing such a wonderful review. I am really glad to hear you and your friends enjoyed their time at our hotel. It is great to hear that so many members of our staff left such a great impression, including Jason, Jean-Luc and Traian. They are all great assets to our staff. We hope to invite...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Location: United States > Illinois > Chicago
Price Range: $171 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The James Chicago staff and other travelers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher is always better to avoid street noise”
 of 5 bubbles revtmharrison, 1 week ago | Read review
“Ask for an upper floor to lessen street noise.”
 of 5 bubbles allysonm90, 1 week ago | Read review
“Apartment king suites are large enough for family of 4”
 of 5 bubbles 92amirm, 3 weeks ago | Read review
“Get the Loft suite!”
 of 5 bubbles Anna_Kate830, 4 weeks ago | Read review
“ask for top floors”
 of 5 bubbles manbran, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question