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The James Chicago

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#36 of 189 Hotels in Chicago
Certificate of Excellence
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The James Chicago
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2,871 Reviews from our TripAdvisor Community

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Showing 2,715: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

My credit card was charged before I checked in then reversed. Two more additiional charges were made before I finished my business conference and formal check out. I am now left trying to ensure my credit card will balance out with 4 transactions well after the trip is over.

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Helpful?
Thank A TripAdvisor Member
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Situated in downtown Chicago, walking distance to one of my favorite restaurants, The Purple Pig. The James is a luxury boutique hotel with a staff that aims to please. Comfortable room with a bed that offers sweet dreams. Love, love this place!

Helpful?
Thank Leslie B
New York City, New York
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I arrived at The James expecting a high level of service and accommodation, but was ultimately unimpressed with the place. My room was a little musty and would have done well with a fresh coat of paint, and my view was of the blank brick facade across the street. Nothing about the experience felt luxurious or uniquely Chicago. However, the... More 

Helpful?
Thank MIchaelP88888888
Salisbury, United Kingdom
Level Contributor
257 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have really enjoyed staying here. The room is a good size and very comfortable. The bathroom toiletries are very nice and there are plenty of towels and a bathrobe each. A nice touch is the tea and coffee making facilities in the room and the triple distilled water. WiFi is excellent and free. We had a lunch in the... More 

Helpful?
Thank HoneyD337
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear HoneyD337, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored that you shared about your entire experience with us, and described all of our room amenities so well for fellow travelers on Trip Advisor. I am glad that the comfortable room, bathroom toiletries and bathrobes, complimentary WiFI... More 

Ormond Beach, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We enjoy boutique hotels and stay at a different one on our annual Chicago visit. This hotel is in a great location. You can walk or access public transportation easily. You can walk to many great restaurants and landmarks. The attention to detail in the rooms to bath products and daily refresh of double distilled water is a nice touch.... More 

Helpful?
Thank Mjsallen
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Mjsallen, Thank you for taking the time to provide us with your feedback about your recent stay with us. I appreciate your opinion on our rooms and hopefully during our next renovation that will be something we can improve. I can only hope you will allow us to host you again soon so we can better work to provide... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I really enjoyed my one night stay at The James, from the comfortable accommodations to the professional and friendly staff. The doorman, Jamie, went above and beyond. He was warm, engaging and helpful. I hope everyone encounters his hospitality on their visits.

Helpful?
Thank rlgillman
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear rlgillman, Thank you for your great review. I'm happy to see that you had wonderful stay. I am so glad you enjoyed our hotel and especially the service and friendliness of our team. I will be certain to pass along your compliments to Jamie, he is an outstanding member of our team and we are lucky to have him.... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago NEW

Our first trip to Chicago and was a great experience. And everyone at The James was a big part of it. From the time we checked in, to finding places to eat, getting taxis, we couldnt have asked for anything more. Everyone was very friendly and helpful. The James is a great location with all the shopping you could want... More 

Helpful?
Thank Chuck K
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Chuck K, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored that your first visit exceeded expectations and we provided you with excellent service as well as had everything you needed at the James! Most of all, it is great that you plan to return again; on... More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Last minute booking of The James and I'm thrilled we chose this place. It was an ultra modern room/suite. Completely different than any suite we had ever stayed in before. It had two sleeping areas within a huge room. The one sleeping area had an projector tv for the wall. The staff was super nice and accommodating. The breakfast at... More 

Helpful?
Thank Dana S
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Dana S, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly grateful for your generous compliments, but most of all, I am glad to hear that you found the room to be completely suited to your comfort. We especially appreciate you taking the time to recommend us... More 

Port Washington, Wisconsin
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

It's perfect location for shopping, restaurants and even groceries since there's a TJ's across the street. My king bed room was on the small side but comfortable. There's a full bar with a nice selection of 375ml bottles plus glasses and a cocktail shaker/strainer. In addition, there is a mini bar fridge with beer and mixers, plus a large assortment... More 

Helpful?
Thank BuzzWilliams
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear BuzzWilliams, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored that your first visit exceeded expectations and we provided you with excellent service as well as had everything you needed at the James! Most of all, it is great that you plan to return again; on behalf... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We really enjoyed this hotel! It was centrally located to the south and west loop as well as Lincoln Park and the pier and great shopping. The room and the bathroom were a great size, the bed was super comfortable, and we loved the added touches! The robes, the bathroom amenities and the triple filtered water in a beautiful glass... More 

Helpful?
Thank Kristin B
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Kristin B, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your thoughtful list of what you enjoyed during your visit and appreciate your candid feedback. I am delighted that our location, comfortable bed and amenities such as complimentary triple filtered water, bathroom amenities, and bathrobes attributed to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, David Burke's Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Location: United States > Illinois > Chicago
Price Range: $140 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#27 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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