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AC Hotel by Marriott Chicago Downtown

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630 N Rush St, Chicago, IL 60611-2748
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (241)
Room & Suite (85)
Dining (24)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott Chicago Downtown
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 215 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
AC Hotel Chicago Downtown welcomes you to the River North neighborhood with classic European sophistication and boutique style. Our hotel is located in Chicago's Downton River North, a short stroll from the Magnificent Mile and Streeterville, and within easy reach of attractions like the Navy Pier and Millennium Park. Sleek, pet-friendly hotel accommodations feature complimentary Wi-Fi, ultra-comfortable platform beds and generous workspaces. Many also include private balconies overlooking the downtown Chicago scene. Enjoy a workout in the hotel's 24-hour fitness center or take a swim any time of year in our heated indoor pool. Fuel your day with breakfast at AC Kitchen and return to AC Lounge later for drinks and tapas. Don't miss SafeHouse Chicago, our one-of-a-kind spy-themed restaurant. Hosting an event? Take advantage of our boutique spaces and bespoke services offering an uplifting, contemporary setting for up to 75 guests. At AC Hotel Chicago Downtown, we can't wait to make you feel at home.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Paid private parking on-site
Parking garage
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Hotel links
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922Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
Perry M wrote a review May 2021
2 contributions2 helpful votes
Adrian accommodated our needs very well and made sure we felt at home. 10/10 service he went above and beyond to make sure that our family was welcome in Orlando we were nervous coming from out of state but this was the best experience we’ve had and definitely won’t forget it!
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Date of stay: May 2021Trip type: Traveled solo
1 Helpful vote
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Response from Jeff Stewart, General Manager at AC Hotel by Marriott Chicago Downtown
Responded May 10, 2021
Thank you for sharing a great review. However, we don't have an Adrian on our team and we are located in Chicago. Perhaps you left this review for the wrong hotel?
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Keaton M wrote a review Apr 2021
Topeka, Indiana238 contributions59 helpful votes
I'll start with the good. Location is great, easily walkable to just about anything Chicago has to offer. Plenty of food & entertainment right outside the hotel door. Even has a Trader Joe's right underneath it. My question to this hotel, why make rules if you are not going to enforce or follow them? We specifically picked this hotel because it was 1 of 3 in the City that had a pool open for our children. They clearly tell you online, and when you check in, that you MUST make a reservation to use the pool because they are limiting capacity. You were only allowed to sign up for 1 hour slots. So we followed the rules, made a reservation, and planned our entire trip around our scheduled pool time. At 7pm, we entered the pool area, and was shocked. I counted 24 very loud people in that small area. We were told 13 was the max. Most of these 24 people were there when we entered, and still there when we left at 8pm. Many more people just randomly wondered in, and left, because it was so hectic. The pool is on the 5th floor, there is nobody making announcements or tracking peoples times, or no wristbands or tickets or anything. I never once saw any hotel personnel check into the pool area. They didn't have any towels left. It was a disaster. So why make rules if you are not going to follow them???? Also, as a previous review stated, their elevator system is flawed. Inside each elevator they had kleenex to push buttons. Sanitizer was only on the ground floor, but not on the 5th or 6th floor. Guests & kids everywhere didn't have masks and were not following the posted rules. I'm not saying I agree with all the COVID rules & guidelines. But why make rules if you have no desire to follow them?
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: 6224 had a nice view facing the Trump Tower.
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2 Helpful votes
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Response from Jeff Stewart, General Manager at AC Hotel by Marriott Chicago Downtown
Responded Apr 6, 2021
Thank you for sharing your feedback kea2nm. I certainly understand your frustration and agree with your points. We have modified our enforcement policies and double checked all sanitizer station placement throughout the property. We hope to see you back again here later this year.
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Katherine F wrote a review Mar 2021
Saline, Michigan4 contributions9 helpful votes
We traveled to Chicago to celebrate our milestone anniversary. We are lifetime Marriott titanium members and have traveled worldwide to many Marriott properties. This one is amongst the worst. The place was an absolute zoo… Filled with kids running in the halls all night long with no security to patrol. We couldn’t sleep. They have severely cut their staff so long lines at the front desk and ZERO management or customer service. There seemed no regard for Covid protocol. Even housekeeping staff were not wearing masks. Only two of three elevators were working and were very slow so none of the guests followed the Covid guidelines one family per elevator trip which crowded guests into the elevators. Terrible experience…
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Date of stay: March 2021
3 Helpful votes
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Response from Jeff Stewart, General Manager at AC Hotel by Marriott Chicago Downtown
Responded Mar 10, 2021
Good afternoon Katherine, I am terribly sorry to hear about this poor experience. This is not representative of who we are or what we stand for. I will be reaching out to you personally to discuss all these mishaps we had which led to such a poor experience. We have addressed each of your concerns mentioned as they are valid and our customers deserve better. Hope to speak to you soon. Jeff Stewart
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Keith wrote a review Feb 2021
Warsaw, Indiana1 contribution2 helpful votes
Several issues with this hotel! In the times of covid-19, one would think that a hotel chain would take care of its hotel guest with status. My partner and I booked a Superior King Suite, and at check-in, we were given a standard “Classic King.” Our friend who also booked the same level or room checked in after us and was assigned the correct room type. At the time, no one at the hotel could assist us in the lobby, and we were told to call in on Monday and speak with the manager. After speaking with Marriott Bonvoy Elite customer service desk, they informed me that there was nothing that they could do. I then called to talk with the hotel manager herself, and she told me that it was the correct room and that if I really wanted, she would go up and look at it. Something tells me that she didn’t. The Marriott AC Chicago Downtown simply did not provide the proper customer service and took advantage of an LGBTQ couple. I would NOT recommend this hotel to anyone. Furthermore, I will be looking into booking with Hilton or another chain that does not discriminate on an LGBTQ couple.
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Date of stay: February 2021
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Jeff Stewart, General Manager at AC Hotel by Marriott Chicago Downtown
Responded Feb 23, 2021
E627GQwilliamk, I truly am sorry you feel this way and apologize on behalf of Marriot Bonvoy and our entire hotel. I did confirm the room the stayed in was the room you booked, the Superior King, however, I also sent you a private email to discuss this matter and resolve it to your satisfaction. I hope to hear back from you soon. Jeff
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Vickeyloves wrote a review Jan 2021
Southfield, Michigan34 contributions5 helpful votes
Just wanted some alone time for the weekend the location of this hotel it perfect. Its in the center of everything. The room size is great and the shower was amazing. Will stay at if in Chicago again in the near future.
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Date of stay: November 2020Trip type: Traveled solo
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Response from Jeff Stewart, General Manager at AC Hotel by Marriott Chicago Downtown
Responded Feb 1, 2021
Thanks for the great review Vickeyloves.....We appreciated you choosing to spend your alone time with us and we hope to see you again soon. Jeff
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PRICE RANGE
$131 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton chicago downtown / magnificent mile hotel chicago, 4 points by sheraton chicago downtown / magnificent mile, four points chicago downtown, chicago four points
FORMERLY KNOWN AS
Hotel Rush
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
226
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Frequently Asked Questions about AC Hotel by Marriott Chicago Downtown
Which popular attractions are close to AC Hotel by Marriott Chicago Downtown?
Nearby attractions include The Magnificent Mile (0.1 miles), The Escape Game Chicago (0.03 miles), and EscapeHouse Chicago (0.03 miles).
What are some of the property amenities at AC Hotel by Marriott Chicago Downtown?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Chicago Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott Chicago Downtown?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at AC Hotel by Marriott Chicago Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel by Marriott Chicago Downtown?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, Do-Rite Donuts & Chicken, and Steak 48.
Are there opportunities to exercise at AC Hotel by Marriott Chicago Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are pets allowed at AC Hotel by Marriott Chicago Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Chicago Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to AC Hotel by Marriott Chicago Downtown?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (1.0 miles), and Macy's on State Street (0.6 miles).
Is AC Hotel by Marriott Chicago Downtown accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.