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Room & Suite (352)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 06/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Chicago
Updated 06/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Imagine your own luxe studio in the skies overlooking the hip Gold Coast neighborhood's leafy streets, with sweeping views of the Chicago skyline and Lake Michigan daring you to look away. Parking available for additional fee per night.
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Room & Suite (352)352
Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Evening entertainment
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Wifi
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Fax / photocopying
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Lithuanian
Location
Full view
100Great for walkers
Grade: 100 out of 100
132Restaurantswithin 0.3 miles
57Attractionswithin 0.3 miles
Contact
21 East Bellevue Place, Chicago, IL 60611-1114
Getting there
Clark/DivisionChicago L7 min
ChicagoChicago L8 min
Rental CarsSee rental cars from $37/day
2,933Reviews50Q+A100Room tips
Reviews
Traveler rating
- 2,321
- 472
- 88
- 30
- 22
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Popular mentions
Horrible experience all around. After I communicated the various issues with my experience, Mr. Paul Cardona stated he would provide a free Hyatt certificate redeemable at any Hyatt property worldwide. He then reneged on the offer and awarded 17,000 points instead. I had to escalate the matter to my concierge who rectified the issue and awarded me the extra points. They are unprofessional and dishonest. From the Facebook team, to the receptionist, and down to Mr. Cardona. Do not recommend!!!!
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Date of stay: July 2020Trip type: Traveled with friends
Helpful
Responded 1 week ago
Dear pinextra Your feedback from your stay, earlier this month, is very important to me which is why I reached out personally after you completed a post stay survey. I felt our conversation went well as you provided me with information to improve. My offer of a complimentary stay was a gesture of goodwill for the experience you received. My goal was for you to return but understood your work schedule was tricky. The 17,000 World of Hyatt pts was added to your account so you could use at your leisure when your work schedule permitted. A certificate was never offered as we do not issue at the property level and your request for 30,000 points was not an option as I stated in my follow up email on 7/10. Very best, Paul Cardona
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Booked through Visa Infinite Hotel Program. Received upgrade to a lake view room. At check-in, desk agent all but ignored my questions about what came with my room rate. Bellhop was courteous and did all he could to ensure things got answered. In the end, I didn’t receive stated F&B credit despite asking 3 times and it being promised at checkout. Hard product is OK; standard rooms on the small side with low ceilings. No top sheets??? Probably good value for $159 a night. Wouldn’t pay anything over $200.
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Date of stay: July 2020Trip type: Traveled with family
Helpful
Responded 2 weeks ago
Dear ben1233, Thank you for taking the time to share your feedback. I am terribly sorry to read about your stay. This is not indicative of the Thompson service culture. Would you mind reaching out to me so I can assist with anything that wasn't resolved? Very best, Paul Cardona General Manager paul.cardona@thompsonhotels.com
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Great service under unique COVID circumstances. Murphy was a pleasure to have at the hotel providing friendly service. Great location in the Gold Coast. Upgraded to junior suite through the AMEX FHR program.
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Date of stay: July 2020Trip type: Traveled as a couple
Helpful
Responded 2 weeks ago
Dear freshlyt, I am so happy to read that your Holiday weekend was a great one. WE value our AMEX FHR guests and look forward to welcoming you back real soon. Very best, Paul Cardona General Manager
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With all the new regulations traveling could be a hassle especially when you’re traveling with teenagers. I book this hotel for several reasons and this weekend remindered me why it’s worth every dollar. The service was beyond EXCELLENT! These guys have the right ppl greeting guest. I felt as if I was at home with the warm welcome we received. There was a mix with parking on the premises but Murphy took time to explain to me what to expect while visiting the hotel during Covid. Outstanding service! Can’t wait to return! Loved the Lake view! The sunrise was just as beautiful as the city skyline at night. Thanks for having us this past weekend.
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Date of stay: July 2020Trip type: Traveled with family
Helpful
Responded 2 weeks ago
Dear LaDonna M, Thank you for your kind note and words of encouragement regarding our new world. I am thrilled that Murphy was able to provide you a memorable experience. We look forward to seeing you again real soon. Very best, Paul Cardona General Manager
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The two doormen acted like concierge in the absence of real concierge, they were funny, helpful and friendly. The hotel was exceptional. If I had to say anything, it would be that we were told we would get a room with a view when we arrived but were told differently upon arrival. Otherwise, the best and will stay again!
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Date of stay: July 2020
Location
Cleanliness
Service
Helpful
Responded 2 weeks ago
Dear hnya, Thank you for choosing Thompson Chicago. WE love our doormen, too! Thank you for the kind words. We can't wait to welcome you back! Very best, Paul Cardona General Manager
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PRICE RANGE
$203 - $434 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Gold Coast / Near North Side
NUMBER OF ROOMS
247
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Claim Your Listing Frequently Asked Questions about Thompson Chicago
Which popular attractions are close to Thompson Chicago?
Nearby attractions include 360 Chicago Observation Deck (0.3 miles), Fourth Presbyterian Church (0.3 miles), and Oak Street Beach (0.2 miles).
What are some of the property amenities at Thompson Chicago?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Thompson Chicago?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Thompson Chicago?
Guests can enjoy an on-site restaurant, breakfast, and an outdoor dining area during their stay.
What are some restaurants close to Thompson Chicago?
Conveniently located restaurants include Gibsons Bar & Steakhouse, The Original Pancake House, and Maple & Ash.
Are there opportunities to exercise at Thompson Chicago?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Thompson Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Thompson Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Thompson Chicago?
The staff speaks multiple languages, including English and Lithuanian.
Are there any historical sites close to Thompson Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (1.6 miles), and Macy's on State Street (1.2 miles).