We had a great stay, exceeded our expectation, very clean, wonderful breakfast, first class for a fraction of what other hotels charged. We got a cheapish rate on Agoda and it worked out perfectly, an amazing location and we would happily return on our next visit.
The hotel was clean, comfortable, and convenient to everything. The happy hour was a bonus and the breakfast was sufficient. Only complaint would be noisy from the street, but I do have a white noise app, so we managed to get a good sleep. Would stay again.
Considering all the other places I've stayed, the room was super spacious, so it was nice to unwind in the evening. Lots of storage, walkable distance to key destinations. I was on the 6th floor at the end of a hall - the view was decent and could clearly see the CHICAGO 360 building. The receptionists were very friendly as well. Some things that could be improved or things that could be nice to have - at this point most of it is just nit-picking: - Central lighting switch - one switch that turns everything on/off for convenience. I didn't get to start using my room until the evening as I was out the entire day so having to walk around in the dark and fiddling with switches was confusing. The foyer light was also super dim so make sure to turn your bathroom lights on. - Public restrooms - they don't have public restrooms on the ground floor lobby and you'd need a key card to go up to 5th or 6th floor to use it. Not the biggest issue - just means bathrooms are reserved for guests so they're cleaner that way but say if you're in a rush but need to run to a restroom, you'll just need to wait fo the elevators…
I arrived at the Kinzie last weekend to be informed that my reservation had been “cancelled” a week prior, and the hotel was full for the night. The desk clerk shrugged it off and said I’d have to contact the 3rd party booking agency, since they must have cancelled it. I called that agency, and they put me on hold while they called the Kinzie… during which time I checked kinziehotel.com, and lo and behold, there were multiple room types available (at a pre-tax rate of $414 and up). I showed this to the desk agent, yet she still insisted they were booked solid and there was no dishonesty on their part. Just another system “glitch,” I guess? I get it… give the boot to customers who booked months ahead at a lower rate instead of turning away higher $$$ reservations. It’s a calculated business decision. However, most hotels who engage in overbooking usually offer guests some assistance in finding alternate accommodations. At a minimum, any hotel worth its salt should have the courtesy to own up to this practice when it happens instead of blaming others and weaving a web of lies to save face. Honesty is the best policy, but not at the Kinzie.…
Greeted with great customer service upon arrival! They explained they had a reception cocktail hour which was fantastic! You have a choice of beer or wine and each guests may have two drinks! The rooms are spacious and clean. Breakfast the next morning had many options. I would certainly recommend this property and will stay again when we visit Chicago.
We cannot recommend this hotel enough. The location is situated in such a great place and easy to get to. The rooms are quiet and you cannot hear anyone else or slamming doors. Great staff, especially at the complementary happy hours - the first hotel I've gone to with this offer. Good wifi for those working remotely.
Utter and complete disaster. I booked a 3 night stay for my wife and I to celebrate our 25th wedding anniversary. The Kinzie Hotel told us upon arrival that Priceline, who we booked through, had cancelled our reservation— which turned out to be a lie. They told Priceline that they overbooked. It took 2 hours for us to book a new hotel while my wife, who suffers from depression and anxiety, melted down. In short, thank you to the Kinzie Hotel for ruining our second honeymoon. You and your staff suck.
We stayed here for a short weekend trip. Overall it was a pretty nice room and the hotel was close enough to touristy things that we could walk. The only issues we had with our stay was that some details were overlooked, there were some weird spots in the tub, one of our lamps was broken, our tv wasn’t working, and the bathroom made a very odd noise every time we turned the light on or off. The breakfast being included was nice and we liked what was available, but the options were a bit limited with no fresh fruit and the only protein offered was hard boiled eggs. I would stay again if it was the best price again on my next trip.
If your room is on the street side you are to hear sirens and traffic noise. If you are in the back, the room is over 20 airconditioning units at the roof top of the building across.The fan for air conditioning or heating is either fully on or off. If you are sensitive to noise, make sure you have ear plugs with you. A drunk person was banging on my door at 4 am, had mixed up his room number. I stayed there for a conference, it ruined my sleep and conference day. One hour of late check out is charged $25. After staying there for 5 days, one hour could not be granted free? Stingy rules. However the staff was trying to be helpful.
Disorganized, & unprofessional. Came for a wedding, I had to argue to get a wedding packet, they swore it wasn't mine! Not friendly! The 5th floor has zero insulation! Walls are paper thin, anyone in the hallway talking comes right through the wall. The pop up restaurant 5 stories below you can actually hear conversations, let alone the BLARING music. Clean & comfortable, but noise is intolerable! Do NOT recommend! K. C.