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Hard Rock Hotel Chicago

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2,542 Reviews from our TripAdvisor Community

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Showing 2,301: English reviews
Reviewed September 3, 2013

Room was not as expected- no bath tub, hard sheets, worn furniture. Slow elevators, long wait with only 2 people ahead of me when checking in. Long wait and rude staff when I went to the desk to report issues with my room. No garbage can, no remote,

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Jaimeebr
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share your valuable feedback with us; we only wish we had left you feeling more impressed with your overall guest experience. Please accept our sincere apologies for any negative attitudes you received from our staff; we aim to deliver highly personalized attention to our guests and are very sorry that you...

Illinois
Reviewed September 3, 2013

Stayed 2 nights last December to visit Michigan Avenue decorated for Christmas. Very good location. As you should know by the name and reputation, this is a music-theme decorated hotel, and did not have traditional Christmas decorations during that season. Hotel and bar/breakfast area are on the dark side. Rooms were very modern with nice bathrooms.

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Helpful?
Thank Diane D
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago during the holiday season; it's certainly an exciting time to visit the Windy City! We're thrilled to hear that you enjoyed our Michigan Avenue location and modern decor. We get into the festive spirit of the holidays every year with window decorations and holiday trees; if you happened to walk through the...

Zionsville, Indiana
Reviewed September 3, 2013

The Hard Rock Chicago is very well placed hotel. In fact there is a steak house which is a very short walk away from the Hotel. It is very modern in design which we enjoyed. The bar downstairs has an excellent staff that looks to take care of it's customers. They've added some cool things like a photo machine that...

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Helpful?
Thank KJ1911
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such wonderful feedback on your stay with us! We're thrilled to hear that you enjoyed our modern design and had positive guest experiences at our restaurants - Angels & Kings and Chuck's Manufacturing. We look forward to welcoming you back for a return visit. Thanks...

Independence, Iowa
Reviewed September 3, 2013

Our first stay at the Hard Rock was booked thought a Groupon Deal, so we got a really great price! When we were looking at coming to Chicago again, we looked into the Hard Rock, but honestly, the rates were higher than what we wanted to spend, even though it's an AWESOME hotel. We got an email coupon recently for...

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Helpful?
Thank Amy S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time to share this valuable feedback with us! We're so happy to hear that you were able to get such a great deal on your upcoming visit - we imagine you were able to take advantage of our 48-hour flash sale called "Keep it in your Pants." We can't wait to welcome you in...

Reviewed September 3, 2013

If you want to vacation like a rock star, you better be ready to pay like one too. The Hard Rock in Chicago has a ton of cool amenities... if you can afford them. You can get a massage and grab a ton of snacks out of a well stocked mini-fridge but your average Joe won't be able to. Even...

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Thank chicaloca302
Monterrey
Reviewed September 3, 2013

We were there for St. Patrick's and is just a few blocks from the river (dyied green for the ocasion) and just near everything important in Chicago! The bar is excellent and it has this exotic lounge environment. don't forget to check-in in foursquare and they'll give you another free drink (you'll get the first free just by checking in...

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Helpful?
Thank edithgarciac
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! Thanks so much for choosing to spend your St. Patrick's weekend at Hard Rock Hotel Chicago! We're thrilled to hear that you enjoyed our central downtown location and the Foursquare specials we offer at our bar/restaurant, Angels & Kings. We hope you will keep us in mind for a return visit. Thanks again for your review!

Normal
Reviewed August 30, 2013

Booked a room at the Hard Rock for my Birthday for a few days this week. Checked in late, around 9:00 pm. Probably not a good time to do this since a country band was playing in the lounge not too far from check-in. We could barely hear the lady checking us in. Not a huge deal, just a little...

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Helpful?
Thank dwraff
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you for spending your birthday at Hard Rock Hotel Chicago and for taking the time to share your valuable feedback with us. We're sorry for any noise disturbance you encountered during your check-in process; a live country band performs in our bar, Angels & Kings, every Wednesday beginning at 8PM. We're very happy to hear that...

Parker, Colorado
Reviewed August 30, 2013

Very nice hotel but the rooms were a little to modern and sparse for us. They were a little cold feeling with the furnishing and decorations. It was a nice, clean hotel but just not our first pick for the room atmosphere. The location is absolutely perfect, easy walk to everything and anything. Don't rent a car unless you absolutely...

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Helpful?
Thank Jon M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share this wonderful feedback with us. While we're sorry to hear that our modern, minimalist decor wasn't your style, we're thrilled to hear that you enjoyed our music memorabilia and central location on the base of the Magnificent Mile. As a note of disclosure,...

Chicago
Reviewed August 29, 2013

When we checked in we were already upgrade a room, which we were grateful for since we were celebrating our 10yr Anniversary. The room was beautiful and so comfortable especially after it took us 6hrs from Michigan to get to Chicago (traffic). In-room dining was so good. Thank you for the best hotel that we have stayed in in Chicago....

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Harpreet C
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thank you for choosing Hard Rock Hotel Chicago as the celebration site for your 10-year anniversary! We're thrilled to hear that you enjoyed our well-appointed rooms, in-room dining service and overall guest experience. We look forward to welcoming you and your kids back for a return visit. Thanks again for your review!

Chicago
Reviewed August 27, 2013

Its a great building with lots of character, its central for everything you want to do in Chicago , its a fun atmosphere,I love all the Music references, The restaurant has a good vibe..even on business it makes me feel like I'm not

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Roy Mitchell E
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for the incredible feedback on your most recent stay with Hard Rock Hotel Chicago! We're thrilled to hear that you enjoyed our historic home in the Carbide and Carbon Building, central location in the heart of downtown and fun, musically-inspired atmosphere. We hope you will keep us in mind the next time your travels - business...

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $139 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, HotelsforEveryone, Priceline and Jetsetter so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Chicago staff and other travelers.
26 questions
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Chicago, Illinois, United States
9 months ago
Chicago, Illinois
over a year ago
Moline, Illinois
over a year ago
4 months ago

See all questions (26)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Platinum king are the larger rooms”
 of 5 bubbles daynaf2014, 5 days ago | Read review
“the tower rooms have an excellent view”
 of 5 bubbles etiennet840, 6 days ago | Read review
“High floors, view of Michigan Ave”
 of 5 bubbles GregBrownjr, 1 week ago | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
 of 5 bubbles jmarik2017, 1 week ago | Read review
“See review.”
 of 5 bubbles GerryP130, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question