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Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
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2,465 Reviews from our TripAdvisor Community

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Showing 2,230: English reviews
1 review
Reviewed yesterday NEW via mobile

If you go the the Hard Rock Hotel in Chicago, keep an eye out for Ben. He helped us get cabs, gave us restaurant recommendations, and gave us VIP treatment. I asked him where a photo in the hotel was, and instead of just saying that he didn't know or just directing us to a floor, he took us to... More 

Helpful?
Thank Emma K
Leicester, United Kingdom
Level Contributor
159 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 3 days ago NEW via mobile

We were sent to the Hard Rock as the Swissotel had oversold their rooms. They gave us a $50 credit which paid for a drink at night and an excellent breakfast with attentive staff. The room was OK but with an excellent bed and pillows (they suited us). Personally I don't like the drinks making machine and very few supplies... More 

Helpful?
Thank jolyn52
Calgary
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 days ago NEW

I stayed 5 nights during the cubs World Series run. It's a great place to stay. Close to river walk and right on Michigan Ave. If you enjoy walking through a metropolis as I do then this a great location as it's at the beginning of Michigan Ave. The room that I had was brilliant. A beautiful view of the... More 

Helpful?
Thank Bigfish989
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Great location, excellent staff and the rooms were very clean and spacious. Stay two nights and get the third free made this hotel one of the best options for downtown Chicago. Would recommend this hotel.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Winnipeg2011
Chicago
1 review
Reviewed 1 week ago

We had our whole family stay over the weekend. It was fun for the adults and kids also. The kids loved the ping-pong and the cool guitars thru out the hotel. We just truly enjoyed the staff, the hotel, the location is perfect! It's well worth it all

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 178vincel
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Well that is music to our ears! Thanks so much for sharing your feedback, and we're so glad the whole family had a great time while staying with us. We appreciate the shout out to our staff... We truly believe a great stay starts and ends with having a great team working for you. Hope to see you again soon!... More 

Pekin, Illinois
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago

The Hard Rock Hotel in Chicago is in a renovated older building, which typically mean smaller rooms and windows which we were prepared for. We stayed on a special stay 2 nights get the 3rd free. Thank goodness otherwise my review would probably be worse compared to the value. Upon arrival we were told we were given a free upgrade... More 

Helpful?
Thank Todd H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks for sharing this experience with us. We're glad you took advantage of the Encore Package... free is always great! We're sorry to hear you didn't enjoy the penthouse upgrade as much as we would have liked. Your feedback is noted though, and always appreciated. These details will help us to better serve guests, and we're grateful you've shared them... More 

Chicago
1 review
Reviewed 1 week ago

Location rocks. Not too loud for right downtown (no L tracks out the window). Room was great. The most immediate issue that needs to be addressed is Mr. Brown's Lounge. More wait staff is their biggest issue. Got in on a "stay 2 nights, get the 3rd free" offer, which made it worth the price, but otherwise, I would just... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank X4609LQmarkp
Lawrence, Kansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We decided to stay on the other side of Michigan Ave and have always had great success in Hard Rocks. Our mini-fridge did not work, nor did the tablet that sets the alarm. There were glasses outside of room doors the three days we were there. This hotel is not very clean either. I spent more here than I usually... More 

Helpful?
Thank CE44
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for sharing your feedback. We are so sorry to hear about the negative experience you had this time around at our hotel. This is never the experience we want for our guests to have, and we have made sure to share this information with the entire management team to ensure these details can be prevented in... More 

Kitchener, Ontario
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 1 week ago

This hotel is in a fabulous location to everything. Can walk to the magnificent mile, subway, etc. from here in no time. Hotel has a funny smell in the lobby (smells like they are pumping cologne through the air vents) and it is overwhelming - anytime we needed to talk to the front desk I sent my husband to do... More 

Helpful?
Thank laurenm13
New Hope
2 reviews
Reviewed 2 weeks ago

I'm a Software Sales Rep and I was traveling to visit clients in Chicago. My girlfriend accompanies me on some trips and we love Chicago so we stayed a few extra days. Our stay at the Hard Rock was a 5/5. Hard Rocks are just great hotels. When we got home my girlfriend realized that she lost her FitBit (costs... More 

Helpful?
Thank Trevor H
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $123 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Odigeo, Expedia, Priceline, Hotels.com and Jetsetter so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Chicago staff and other travelers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
8 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 4 days ago | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 2 weeks ago | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 4 weeks ago | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 4 weeks ago | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, Oct 17, 2016 | Read review
5 of 5
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