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Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
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2,400 Reviews from our TripAdvisor Community

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Showing 2,170: English reviews
Sydney, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

Had a great stay at the Hard Rock Cafe Hotel. Staff were friendly, rooms were clean with comfy beds and modern showers. Staff were accommodating and location was in the heart of it all with loads of restaurants, cafes and shopping. Highly recommended. Each level had a famous Rock Star.

Helpful?
Thank Rob G
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Location has to be the best reason to stay here. Along with price! Stayed on the 15th floor (elvis theme). Room 1504. Awesome room! Corner room over looking Michigan ave! Can see the lake from between other buildings. Room was clean, bed wasn't as nice as my bed at home but it worked, somewhat dated decor but no complaints. Everything... More 

Helpful?
Thank Jeremy G
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks for sharing your opinion on your stay here with us at Hard Rock Hotel Chicago and we appreciate the good bit of constructive criticism, too! Great floor, great room type and great view too!! We're very fortunate to be in the heart of downtown Chicago, and beautiful architecture abounds! We're so happy you chose us, and we look forward... More 

Sydney, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Good hotelthe barman should take a leaf from the great front of shop staff and the cafe staff what don't know how to put it he did nothing wrong but just did not want to be there the place is good the music in three foyer 24 hrs bit much may be lmy just a bit old nothing wrong with... More 

Helpful?
Thank Paul D
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time out for us. We appreciate your feedback and will use this to diagnose any problem areas. We do rock a little hard sometimes and we apologize for it being too loud for you. For your next stay, try our Sound Of Your Stay Package, a Fender Guitar for your room is a great way... More 

Westlake, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel has a nice location in a historic building. Rooms are fine a bit dark. Main concern is you can walk right into hotel anytime of day and into elevator to any floor with NO security. That is an issue.

Helpful?
Thank Tekla T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for sharing your feedback with us. It is never our intent to have our guests’ feel uncomfortable or unprotected at anytime. Our 24-hour security staff makes regular safety patrols and our HD surveillance camera is constantly monitored and recording. Hopefully this has given you some since of peace. We hope you come back and visit us some day... More 

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed my stay at this clean, comfortable, attractive hotel. Service was pleasant and efficient. Rooms were quiet. I heard sirens on the street below, but this is Chicago! No noise from neighboring rooms at all. Bed was very comfortable. Towels were nicely sized and soft (not the thin and tiny choices many hotels opt for these days). Room was... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank gardnerk2016
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for sharing this outstanding feedback, we appreciate it. Thanks, too, for being understanding to the noise of the city. Like many hotels, we'll happily give you a pair of ear plugs if ever you need them. Your safety is crucially important to us as well, and we're very pleased to hear that you felt very safe... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here on our honeymoon. The hotel was in a great location and was a very convenient place to stay. The staff were pleasant and the room was basic but comfortable. We would be happy to book here again

Helpful?
Thank Vanessa S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

What a great review, thank you so much for sharing! We really appreciate you sharing this special occasion with us, and let us just say once more, congratulations! Here's an idea... how about you spend each anniversary here as well? AY? Seems like a great idea, right? Well, we'd love to have you back, even if its just a regular... More 

Chicago
1 review
4 of 5 stars Reviewed 1 week ago

excellent location, wonderful building staff ok, no breakfast included, no coffee in Lobby WiFi was ok, clean rooms and bathrooms public transport nearby and easy to use price rather high for the value

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank danG4590AZ
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for the kind words! We appreciate you taking the time out to share your experience with us! On your next visit with us, check out the Rate with Breakfast Package, it will save you money. Also, coffee is always available in Chuck's during restaurant hours, you can request it "to go". Again, thank you for your... More 

Level Contributor
1,125 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 446 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I would have gone right by the Hard Rock Hotel if I had not been looking for as there is nothing that really stands out about it the seem to have a lot of staff but you can wander in without a word being said to you. The Rock Shop is nice but sadly they were missing the one item... More 

Helpful?
Thank jehenson81
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks for sharing your feedback with us, we appreciate you taking the time. We take great pride in our customer service and this clearly sounds like we missed the mark and for that we do apologize. You'll see from other guest stay reviews, our staff is normally very upbeat and eager to help. We have two (2) Rock Shops in... More 

Cambridge, Canada
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel based on it's location and the good reviews on all travel sites and let me tell you, it did not disappoint. The location was PERFECT. We could not have chosen a better spot in the city to stay. It was close to EVERYTHING with restaurants and shopping just steps away. Honestly did not see another hotel... More 

Helpful?
1 Thank logan s
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for sharing your experience with us! Stephanie is the best, and we appreciate you giving her a shout out. You're right about the location; we're in the heart of downtown Chicago, and it makes for an easy trip to so many destinations, whether its walking, taking a cab, or riding the L. Hope to have you back... More 

Gainesville, Florida
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Summary: This hotel is excellent for visitors who wish to stay as close to the major tourist attractions as possible without sacrificing on room size and comfort. The Hard Rock Hotel Chicago is is housed in the Carbon & Carbide Building, a historic tower built right on Michigan Avenue in the 1920's. It has a golden roof that is supposed... More 

Helpful?
Thank Nadav K
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for the review! Appreciate the 5 star push :) You nailed it in this description.. Thank you for being understanding to the noise of the city, like many hotels, we'll happily give you a pair of ear plugs if you ever forget to bring yours. We'd love to get you back some day soon; perhaps look into... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $145 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#28 Spa Hotel in Chicago
#60 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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