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Courtyard by Marriott Chicago Downtown/Magnificent Mile

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165 E Ontario St, Chicago, IL 60611-2822
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (224)
Room & Suite (109)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Chicago Downtown/Magnificent Mile
Updated 07/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 212 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Stay steps from Chicago's Magnificent Mile at this upscale downtown Chicago Courtyard by Marriott location. The Courtyard Chicago Downtown Magnificent Mile offers modern guest rooms steps from everything Chicago has to offer. The location is ideal for visiting the Windy City; just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. Some amenities are temporarily closed due to COVID-19 including Copper Fox, Starbucks, our pool, and business center. Please check back regularly for updates.
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Room & Suite (109)109
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Kids stay free
Parking garage
Wifi
Paid internet
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Complimentary instant cofffee
Wine / champagne
Children's television networks
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish, Chinese, Lithuanian and 1 more
Hotel links
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Popular mentions
coleh1219 wrote a review Sep 2020
2 contributions3 helpful votes
We worked with Sarah Becker for our wedding block. At the last minute our original hotel was shut down and Sarah stepped in to make it possible for our guests to have a seamless transition to the Courtyard Marriott. Sarah and the entire staff were amazing to work with throughout the entire process. She worked to ensure our guests had the equivalent room they originally booked as well as the equivalent parking amount. She truly went above and beyond to make sure everything we needed was taken care of - from the bridal prep room to the grooms get ready room to the table outside the bridal suite for breakfast and lunch to be put on - the entire weekend was amazing and our guests all raved about the service Sarah and Robert provided. Many thanks! 5 starts from us and we will always recommend this hotel going forward.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Robert Brand, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile
Responded Sep 2, 2020
Thank you so much for all your kind words and the 5-star review! We are so thankful that you chose us to stay with during such a momentous occasion. It means a great deal to us that you took the time to send in such a great review, it is very appreciated. Thank you for your future recommendations, we hope to see you all again.
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jhayes6133 wrote a review Aug 2020
Caledonia, Michigan1 contribution2 helpful votes
This hotel has been our go to hotel for years! We stayed for one night on our way through and will never stay again. We got to our room and it was bare. It had two queen beds and only three bath towels (there were 4 in our party). No coffee pot, no cups, no information on city or hotel. We had to go downstairs to lobby for ice and then had no ice bucket to put it in so we had to use sink and someone had to hold the ice bag so the sink could be used. Also there was only a partial roll of toilet paper, no extra roll in room. Had to go to lobby to get it. The little shampoo bottle had been used by the previous guest and put back on sink with conditioner. No lotion or any other amenities that are normally there. The pay per view movies were discontinued as well as Netflix option. Very basic and minimal cable choices. Overall very unsatisfactory! Only good thing I can say was that the front desk clerks were friendly. I will not stay there again. I would give zero stars if that was an option.
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Response from Robert Brand, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile
Responded Aug 25, 2020
Thank you for staying with us. We are so sorry about the pandemic and the steps hotels have had to take to keep our staff and guests safe. We have had to remove several items from the guest room because we can not guarantee their complete sanitation from Covid-19. We do have all these items available upon request and if a guest alerts us of any need we are able to provide within 15 minutes. We look forward to phasing in these amenities slowly as guidelines and parameters are provided. We do hope you will consider staying with us again.
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guayaco1 wrote a review Aug 2020
1 contribution1 helpful vote
They don t clean up your room until you check out! Cafeteria ,Bar and Gym closed. Only bottles of water in the mini Market. You should close temporarily if you are going to care more about your employees than about your customers !!!
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from Robert Brand, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile
Responded Aug 17, 2020
Thank you for staying with us and for the review. We are so sorry we are following guidelines to keep our guests and our associates as safe as possible while offering a very comfortable stay. We do have some of the most requested guest items in our market and there are several convenience stores within 1 block of the hotel. We also have over 15 restaurants from fine dining to fast casual within 2 blocks of the hotel. We do hope you will consider us again and please feel free to contact us directly if you need assistance with all the offerings available in the immediate area.
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Gonetocarolina wrote a review Jul 2020
3 contributions4 helpful votes
On a whim, we decided to stay the night in Chicago on our drive from Baltimore to Madison. We have five kids and were not sure we’d be able to find a hotel with a good set-up for us. The manager went above and beyond for our family making it the most magical stay we will remember forever. Beautiful rooms! High floor! Free upgrade to an adjoining room so we could even have extra space and sleep separately from our kids. I couldn’t have been more surprised and overwhelmed by their kindness and consideration for our family’s comfort. Especially during this time of Covid, we were unsure if this was a good choice to stop for the night. It turns out that it was the best choice thanks to the manager and the front desk and engineering staff, all who were extremely helpful. We felt very safe as all the people we encountered in the hotel and city were also masked. Also, the walk to the navy pier for dinner was short and easy. Thank you for a wonderful stay!! It made all the difference to our family.
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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Response from Robert Brand, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile
Responded Aug 3, 2020
Thank you so much for staying with us and for the 5-star review! It was our pleasure to be able to make you and your family comfortable during these trying times. We do hope you will consider staying with us again and thank you for spreading the word about how great the Courtyard Mag Mile is!
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cah1470 wrote a review May 2020
Charlotte, North Carolina123 contributions40 helpful votes
Given what Chicago O'Hare was like the weekend of March 13, 2020 the fact that Marriot Bonvoy didn't honor the promised refund is very disappointing. I hope the night's stay was worth it because as a member I can promise I will never stay at one of your hotels again.
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from r0bertbrand, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile
Responded Jun 13, 2020
Thank you for contacting us and please reach out directly with your specific request to robert.brand@whitelodging.com - General Manager. We will certainly review and consider.
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Previous
PRICE RANGE
$151 - $458 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard chicago downtown/magnificent mile hotel chicago, chicago marriott, chicago courtyard
FORMERLY KNOWN AS
Courtyard Chicago Downtown/Magnificent Mile
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
306
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Frequently Asked Questions about Courtyard by Marriott Chicago Downtown/Magnificent Mile
Which popular attractions are close to Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Nearby attractions include The Magnificent Mile (0.1 miles), The Escape Game Chicago (0.2 miles), and Adagio Teas (0.3 miles).
What are some of the property amenities at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, Do-Rite Donuts & Chicken, and Steak 48.
Are there opportunities to exercise at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Chicago Downtown/Magnificent Mile offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard by Marriott Chicago Downtown/Magnificent Mile?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Lithuanian.
Are there any historical sites close to Courtyard by Marriott Chicago Downtown/Magnificent Mile?
Many travelers enjoy visiting Garfield Park Conservatory (4.9 miles), The Rookery Building (1.1 miles), and Macy's on State Street (0.7 miles).
Is Courtyard by Marriott Chicago Downtown/Magnificent Mile accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.