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Courtyard Chicago Downtown/Magnificent Mile

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#54 of 185 Hotels in Chicago
Certificate of Excellence
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Courtyard Chicago Downtown\/Magnificent Mile
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956 Reviews from our TripAdvisor Community

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Showing 903: English reviews
Amherst, New Hampshire
Reviewed 4 days ago NEW

Giving an average rating due to preoccupied and disinterested staff at front desk. A smile, a welcome greeting, looking interested in their clients would of ben wonderful. First time in Chicago, I politely requested a room with a great view. Woman at front desk was very quick to respond every room has a great view. my room was on 15th...

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Helpful?
Thank james l
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

James l, thank you for giving us the opportunity to host your stay in Chicago. We truly appreciate your loyalty to Marriott and sincerely apologize for your recent experience. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feedback and...

Denver, Colorado
Reviewed 4 days ago NEW

The staff here is amazing. One of the biggest issues I have with Chicago hotels is the "shipping department." Typically a long walk to get there, ridiculous fees to ship and receive (just for handling, I have paid up to $75 per package,) and often bad attitudes to deal with. Not here...ships to front desk, they happily retrieve the package...

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Helpful?
Thank BizTraveller48180
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

BizTraveller48180, thank you for giving us the opportunity to host your stay in beautiful Chicago! It is our absolute pleasure to assist you during your stay and retrieving your packages. Our staff works extremely hard to make sure every guest feels right at home. We truly appreciate the time you have taken to compliment our hotels service. We will be...

Reviewed 5 days ago NEWvia mobile

Hotel is nice and is in a great location to explore Downtown Chicago. Rooms are very neat and clean. Beds are good. Has a nice little restaurant and a Starbucks. If you plan to drive parking is available but, recommend you take a smaller car. Parking plaza is tight and it's not cheap. You can either park your car or...

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Helpful?
Thank Lesly L
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Dear Lesly L, Thank you for taking the time to share your experience. We are delighted to hear that your stay was clean, comfortable and convenient. It is our pleasure you to make you feel right at home. We love being located in the heart of Chicago. Just steps from the best shopping, dining, and sightseeing. We are so happy...

Kansas City
Reviewed 6 days ago NEW

We are Gold Elite Marriott Rewards members but you could not tell by the lackluster greeting upon check-in. We made the huge mistake of purchasing our rooms in advance for $180 a night on Marriott's website, only to see the price online currently at $129 a night. Our room was large and clean. No city or Mag Mile views from...

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Helpful?
Thank badkinz
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Dear badkinz, Thank you for sharing some feedback in regards to your recent stay with us in Chicago. I would first like to thank you for your continuous loyalty with the Marriott Family. We are very disappointed to hear that as a Gold Elite Member, you were disappointed in the experience you had. Unfortunately, rates do fluctuate based on occupancy...

Detroit, Michigan
Reviewed 2 weeks ago

Was not crazy about the location of this hotel and not that impress with the staff. They were more busy talking to the other staff then dealing with customers. I am a major fan of marriott, but not fan here. The hotel is way outdated

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Helpful?
Thank Joe M
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Dear Joe M, Thank you for taking some time to share about your recent experience with us at the Courtyard Mag Mile. Please accept our most sincere apologies for the opportunities you faced with the staff and the decor of the hotel. Beginning December 2016 we will be undergoing a full room refresh to enhance the guest experience. Please feel...

Ipoh
Reviewed 3 weeks ago

I have to say this hotel has an excellent location. There are bus stops a few steps away and it's a short walk away from the Michigan Ave. Lots of restaurants and 7-11 and Walgreens is just walking distance. I love the lobby as it is constantly warm (we were there in late autumn) and filled w a nice coffee...

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Helpful?
Thank Varnteing
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Dear Varnteing, Thank you for taking some time to share about your recent experience with us in Chicago. We are thrilled to hear you enjoyed your time with us while exploring our wonderful city. We are very lucky to be located just steps from the iconic Magnificent Mile allowing easy access to all attractions. As for our rooms, we will...

San Francisco, CA
Reviewed 3 weeks ago via mobile

This was my 6th visit to Chicago - all for fun - so I had a good idea of where I wanted to stay as far as location. This is probably one of the nicest Courtyard properties I have stayed, had the best location, and the price couldn't be beat! Great architecture visit with my college architecture student!

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Thank giac6fam
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Giac6fam, thank you for giving us the opportunity to host your 6th stay in Chicago! We are so delighted to hear that your stay was so enjoyable. We truly appreciate your kind words about our hotel. We love being located in the heart of Chicago with easy access to all that the city has to offer. We look forward to...

Washington DC, District of Columbia
Reviewed 4 weeks ago

I traveled to Chicago for the 4th of July. It was my first time there in ten years. I love Marriott hotels and this hotel didn't disappoint. It's a nice property located right in the heart of Chicago's Mag Mile. What I like about Chicago is that it's a very walkable city and this hotel's location was perfect. Just a...

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Helpful?
Thank Alina G
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Alina, thank you for giving us the opportunity to host your stay in Chicago. We are delighted to hear that you enjoyed your stay. We love being located in the heart of Chicago with easy access to all that the city has to offer. We are just minutes from the Navy Pier and only steps from the famous Garrett's Popcorn....

Reviewed 4 weeks ago via mobile

I frequent Marriotts and Courtyards when I travel on business. While I am a big fan of both the parent company and this particular product, this particular Courtyard was a little worn out. It did not have the standard Bistro, and the room was dated with a very uncomfortable mattress. The staff was not particularly effective, either. I had to...

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Helpful?
1Thank George S
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

George, thank you for giving us the opportunity to host your stay in Chicago. We truly appreciate your loyalty to Marriott and sincerely apologize for your recent experience. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed...

Edmond, Oklahoma
Reviewed 5 weeks ago via mobile

Your standard hotel at a decent cost per night and a good location! Front desk staff is very welcoming & friendly no matter how late you come in! Bar staff is great and drinks are yummy! Not a 5-star hotel but a really nice stay at a good price for the magnificent mile in downtown. One con is it's us...

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Helpful?
Thank Courtney B
CHIMM165, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Courtney, thank you for taking the time to share your experience. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and sightseeing. We will...

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the grandeur of the Windy City at the Courtyard Chicago Downtown near the Magnificent Mile. This hotel offers a stylish lobby, spacious guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design, and the renowned value and service of a Courtyard. Our ideal location is just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of event space, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near the Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile. ... more   less 

Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Address: 165 E Ontario St, Chicago, IL 60611-2822
Location: United States > Illinois > Chicago > Magnificent Mile
Price Range: $106 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard
Hotel Style:
#25 Family Hotel in Chicago
#41 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Chicago Downtown/Magnificent Mile staff and other travelers.
13 questions
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Questions? Get answers from Courtyard Chicago Downtown/Magnificent Mile staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner suites are roomy and quiet”
 of 5 bubbles CathyK76837, Sep 8, 2016 | Read review
“Higher is better as traffic noise can be an issue. Stayed on 15th floor and it was audible but acceptable.”
 of 5 bubbles pggriffin53, Sep 2, 2016 | Read review
“Learn how to check a room for bed bugs.”
 of 5 bubbles raywX8259OL, Aug 31, 2016 | Read review
“Views from some 10th floor rooms look into the hotel pool and not outside”
 of 5 bubbles jason416, Aug 29, 2016 | Read review
“Quiet on higher level”
 of 5 bubbles SKIMichigan, Aug 27, 2016 | Read review
5 of 5
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