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Courtyard Chicago Downtown/Magnificent Mile

#49 of 182 Hotels in Chicago
Certificate of Excellence
3.5 of 5
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165 East Ontario Street, Chicago, IL 60611
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1 room 1 adult
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Courtyard Chicago Downtown\/Magnificent Mile
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787 Reviews from our TripAdvisor Community

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Chengdu, China
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed a lot of Marriott properties, and I've stayed at several in the Chicago Loop. This was my first stay at this Marriott, and I stayed with my family. Overall, it was a good room - clean, comfortable, nice ventilation and water pressure. I've come to expect good quality from Courtyard, and this room did not disappoint. Here... More 

Helpful?
Thank celestial_magpie
Mattawan, Michigan
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel is much closer to Michigan Ave than I imagined. Fantastic location - close to everything we needed. Front desk staff was pleasant. Wanted to drop our luggage at 11:30am so we didn't have to lug it around town...What? Our room is already available for us? That was cool! Room was larger than expected. Very clean and comfortable. I will... More 

Helpful?
Thank Greg D
Brooklyn, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

I was expecting Chicago's hustle and bustle to be quite like NYC's where I currently live. I was pleasantly surprised how nice and helpful the staff of the hotel were not to mention the people I met on the streets. One thing I loved about this hotel was that at the last-minute they saved my day by offering to run... More 

Helpful?
Thank Tina B
Chicago, Illinois, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Claire in group sales was my savior during the largest snafu of my entire wedding planning process. After a debacle with our room block at the Fairfield Inn, Claire swooped in to save the day. She helped us secure a large, complimentary room block at an extremely competitive rate for our New Years Eve wedding (besting the rate and quantity... More 

Helpful?
Thank Sarah H
1 review
4 of 5 stars Reviewed 1 week ago

Location of the hotel is very good, you can walk the Magnificent Mile and there are plenty of shops at a walking distance. Spacious room, clean and very comfortable. The dining restaurant was under renovation hence did not eat at the hotel, but there were several options around the hotel

Helpful?
Thank Abdulahadh
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for the courteous response. We are so happy you were satisfied with our guestrooms and that you enjoyed our fabulous location. We love that our hotel is within walking distance of the Magnificent Mile, Navy Pier, and Chicago River. Thank you for staying with us, we look forward to hosting your next stay! More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We spent a family weekend in the city. We were able to walk to all shops and resturants on Michigan avenue. Attached parking garage at EXCELLENT price for the location (we use best park Chicago app)! Would stay here again in the near future!

Helpful?
Thank kmcbi
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank for you for your loyalty and wonderful feedback. We are so glad we were able to accommodate you and your family during your stay in Chicago. You are correct; we are located just steps from Michigan Avenue, the heart of Chicago. There are a list of restaurants, attractions, and shops all in walking distance from the hotel. We look... More 

Tolono, Illinois
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel for one night for a quick birthday vacation/shopping trip. Room was adequate with a comfy bed and well cleaned. Had an issue with the phone not calling the Front Desk and some blood on the bed that was quickly corrected by staff. Also had some flowers delivered for my girlfriend which was brought up with some sparkling... More 

Helpful?
Thank Kyle H
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Happy Birthday! Thank you for letting us be a part of your special weekend. We are so happy to hear that you and your girlfriend had an enjoyable weekend celebrating. We sincerely apologize for the experience you had in your guestroom. Our goal is to reach above and beyond guest expectations and this is not our standard of cleanliness. We... More 

Ohio
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is our 4th or 5th year in a row staying here and it's always a great stay. The staff here are great, rooms are clean and quiet. There are typical things you may see with an older hotel in terms of the rooms but they do a great job maintaining the rooms and the property. Will stay here again,... More 

Helpful?
Thank OhioGuy34
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your loyalty! We love to hear your return was even better then before. It was our pleasure hosting your stay here in Chicago. We work exceptionally hard to meet guest expectations and we thank you for taking the time to compliment our hotel’s service. It is great to hear we were able to accommodate you through out... More 

Carmel, Indiana
Level Contributor
196 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of my "go to" hotels when visiting Chicago. The location is perfect and the price is right. The rooms are always clean and the staff is courteous and professional. The rooms are quiet and spacious. You will occasionally hear sirens etc. but hey, you're in the big city! I love the fact that they offer 2 queens... More 

Helpful?
Thank Zinwinegirl
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your loyalty and choosing our Courtyard as your choice for accommodations in Chicago. We are grateful we had the opportunity to host your stay this many times. Your comments are warm and wonderful and we couldn’t be more appreciative that you share your positive feedback. We are happy you were able to enjoy another stay at our... More 

Chicago, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 4, 2016

My room is considered a Standard Queen Room, but there's nothing standard about It. This room was spacious, clean, comforting, & safe. Can't ask for anything more. The staff is very warm, cordial, & welcoming. During my stay I felt like I was at home instead of a hotel.

Helpful?
2 Thank Faustina B
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your feedback. We are so happy to hear that you found our rooms to be spacious, clean, and comfortable. We appreciate all of your kind words about our staff. Our team works extremely hard to exceed all guests' expectations so thank you for sharing your positive thoughts. We will be sure to... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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