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Crowne Plaza Chicago West Loop

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25 S Halsted St, Chicago, IL 60661-3505
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (320)
Room & Suite (147)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Chicago West Loop
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#121 of 210 hotels in Chicago
Location
Cleanliness
Service
Value
Anchored in Chicago’s most vibrant neighborhood, Crowne Plaza Chicago West Loop is on the corner of business and unique experience, at Madison and Halsted. Effortlessly blend function with the delightfully unexpected, including balconies in every guestroom, in this foodie-friendly neighborhood that offers debuting restaurant by world renowned chefs, luxury boutique shopping, gritty street art, and an unassuming elegance countered with true Chicago neighborhood street cred. Crowne Plaza service culture is holistic in nature, creating genuine, thoughtful exchanges, energized by modern technology and inspiration. Less than a mile from the United Center, Union Park, Rush Hospital, University of Illinois at Chicago, Willis Tower, The Art Institute and the Chicago River. Neighborhoods in a one mile radius include River North - home of State Street shopping, Chicago Loop, Pilsen, Greek Town, West Town, and Streeterville - home of Magnificent Mile shopping.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Spanish
1,338Reviews30Q+A100Room tips
Traveler rating
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Popular mentions
travel_eat_drink wrote a review Apr 2020
Indiana214 contributions47 helpful votes
We have stayed here twice now when we needed a place to stay in Chicago close to downtown. Both times were very good experiences. The hotel is located close to where we need to be and the we love the rate for breakfast and parking, we cannot find a better deal. The rooms have been very good, the beds and bathrooms are very nice. The restaurant is very good and the breakfast buffet is also excellent. Make sure to ask for a quiet room because traffic can be loud at night.
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Date of stay: December 2019
Rooms
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kkcs wrote a review Mar 2020
1 contribution
Was scheduled to stay at this property last week M-Th for business. My employer grounded all work related travel the Friday prior to my stay, due to COVID-19. In addition, I attended my grandmother's funeral the Saturday before. In the sudden cancelation of my work related travel, coupled with the death in my family, I forgot to cancel this reservation. I remembered on Thursday and called the hotel. Long story short, after talking to the front desk that Thursday, I was told nothing could be done. I asked to speak to upper management and was transfered to corporate. At corporate I was given a case number and told I would hear back within 48 hours. Sunday came and I still hadn't heard back, so I called the corporate line again, gave them my case number, and they relayed that this would have to be handled locally at the hotel by the assistant general manager...so, directing me back to the hotel. Corporate apologized for the lack of communication on this property's behalf and indicated that b/c they didn't respond within 48 hours that corporate would issue them a fine. On Monday, I called the hotel, spoke to a front desk employee who said, "let me talk to the assistant general manager to see what he says". After being on hold for less than a minute, the front desk employee relays that the assistant general manager can not do anything because they were holding the room for me. I expressed my confusion as to why if not a refund, a credit could be given, and wondered about the extension of empathy and grace given this unique situation. The front desk employee said, "I can transfer you to the assistant manager's phone, but I can't guarantee he will answer". I asked to be transfered, and of course, he did not pick up. I realize this is a hard time for the tourism industry and in the same respect it is a hard time for us all. This property's lack of compassion and inability to extend grace to a loyal customer astounds me. How they treat people now will affect how they are viewed in the eyes of not only myself, but the company I work for, and as a result, lost my business and that of my company at large.
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Date of stay: March 2020
Service
Trip type: Traveled on business
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Response from IHGService, General Manager at Crowne Plaza Chicago West Loop
Responded Apr 6, 2020
Hello kkcs25, Thank you for taking the time to write about your experience at the Crowne Plaza and share it with us. With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, Crowne Plaza was born. We are proud to be a hotel that is easy to do business with, unfortunately, your experience, regarding the cancellation of the reservation as a result of the current global situation does not reflect this. I would like to apologize that you were not given the standards of hospitality that we expect from our staff and management. We have taken the liberty of providing them your feedback and coaching to ensure that these issues are not repeated. Furthermore, I have sent you a Private Message to gather more details of your cancelled reservation. I hope you find time to respond, as I look forward to hearing from you As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. Have a blessed day. Hector P Case Manager IHGService
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Susanglobetrotter wrote a review Mar 2020
16 contributions1 helpful vote
I truly love this place! It is located in an excellent area for food and we’re getting around the various places in the city I have to go to work. It has been my home away from home going on 15 years. Tonight, my usual greeters, other than the fabulous Jonathon at the front door, we’re not working. (I always get a bit anxious when I see new folks at reception). But the crown did not disappoint! I had the pleasure of meeting capital Kamil Rusnak at the front desk who took stellar care of me! All my amenities provided and then some. (Thanks for the upgrade to a suite Kamil). Polite, professional and authentic! Susan Evans Queen of the Crowne!
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Date of stay: March 2020Trip type: Traveled on business
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Response from Dtrip25, Guest Relations Manager at Crowne Plaza Chicago West Loop
Responded Mar 12, 2020
Thank you! We appreciate you being our guest. We also thank you for the kind words about Kamil and Jonathan! We look forward to your next stay.
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bfran053rd@gmail.com wrote a review Mar 2020
1 contribution
From the front desk to service at the restaurant and the cleanliness of the room and hotel itself was excellent. Plan to stay again when visiting. I have recommended to family. The hotel was conveniently located from the train station, stores I like to frequent and some of the best restaurants I got a chance to dine in. The room service from the restaurant was excellent. The food was great. The bed was very comfortable and the bathroom was very clean with plush towels. I have spread the word on the affordable prices and how great we were treated.
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Date of stay: February 2020
Value
Location
Service
Room Tip: It was great to have a room around the corner from the elevators. The floors were quiet,...
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Response from Dtrip25, Guest Relations Manager at Crowne Plaza Chicago West Loop
Responded Mar 5, 2020
Thank you ontheway24! We appreciate you sharing your feedback with us! We look forward to hosting your next visit to Chicago West Loop!
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Newmom95 wrote a review Mar 2020
17 contributions
Beautiful rooms with comfy beds and pillows. Professional and friendly staff. I asked for extra towels and they were brought up to my room immediately. Lovely view of the city - especially at night with the buildings lit. Hallstead is a main street with shopping, restaurants etc, all with walking distance. Do it!
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Only the 12th floor and above have refrigerators.
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Response from Dtrip25, Guest Relations Manager at Crowne Plaza Chicago West Loop
Responded Mar 5, 2020
Newmom95, We appreciate the review. We are pleased that you enjoyed your stay. We have tons if thing in the area and we are close to the United Center as well! We look forward to your next visit.
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Previous
PRICE RANGE
$129 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza chicago - the metro hotel chicago, chicago crowne plaza, crowne plaza chicago metro
FORMERLY KNOWN AS
Crowne Plaza Chicago - The Metro
LOCATION
United StatesIllinoisChicagoGreektown / West Loop / Near West Side / West Side
NUMBER OF ROOMS
398
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Frequently Asked Questions about Crowne Plaza Chicago West Loop
Which popular attractions are close to Crowne Plaza Chicago West Loop?
Nearby attractions include Old St. Patrick's Church (0.2 miles), Haymarket Pub & Brewery (0.2 miles), and Uncommon James (0.3 miles).
What are some of the property amenities at Crowne Plaza Chicago West Loop?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza Chicago West Loop?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Chicago West Loop?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Chicago West Loop?
Conveniently located restaurants include Girl & The Goat, Green Street Smoked Meats, and Maude's Liquor Bar.
Are there opportunities to exercise at Crowne Plaza Chicago West Loop?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Chicago West Loop?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Chicago West Loop?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Chicago West Loop offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Chicago West Loop?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Chicago West Loop?
Many travelers enjoy visiting Garfield Park Conservatory (3.7 miles), The Rookery Building (0.8 miles), and Macy's on State Street (1.0 miles).