We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Chicago West Loop

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Chicago West Loop
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

976 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 927: English reviews
Reviewed 4 days ago NEWvia mobile

Drove 12 hours for a family funeral and was stressed. Nothing was going right until I encountered Mr. Simeon Cunningham at the front desk. He calmed me down and assured me that things would get better. His calm demeanor was a joy. He was one of the highlights of my trip. He was great at his job but much better...

Thank Dilinda B
Reviewed 1 week ago

Had an unexpected stay at this hotel. It is very centrally located to downtown. Right at Greektown so you have many choices for great food. We were able to have the breakfast buffet in the morning which had everything anyone would want for breakfast. Would stay again but might want to look at a more affordable rate.

1Thank One2travelUsa
Reviewed 1 week ago via mobile

Back in Greek Town at my home away from home! Thank you to Amanda at the front desk for your welcoming smile, excellent service and the upgrade😜! Always love hearing "welcome back" from all the staff here at the CROWNE PLAZA METRO Chicago.

Thank Susanglobetrotter
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Susanglobetrotter, Thank you so much for your stellar review of the Crowne Plaza West Loop! We appreciate you taking the time to share the excellent service Amanda and the team continuously provide you, I often see Amanda going out of her way to make guests' stays remarkable. Thank you for staying with us time and time again and letting...

College Station, Texas
Reviewed 2 weeks ago

I found the front desk staff to be friendly and helpful. The hotel breakfast coupons and the early start were excellent for me. The room was up to the standards as an IHG member that I am used to expecting and a balcony for the room. Good hotel service in a big city location!

Thank Tomisine
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Tomisine, Thank you very much for being our guest and a loyal IHG Rewards Club Member! We love sharing our warm hospitality with guests for the first time and are delighted you had a very good stay. We hope to host you again in the future when you visit Chicago for business or pleasure. Best wishes for safe travel...

Reviewed 4 weeks ago

We go to Chicago a lot on business, but this was a birthday trip just for us. We booked a Friday night stay here. Price was excellent, parking is all valet. We were treated to coupons with free drinks in the bar. Good start!! Room was terrific. Two room suite with a big window overlooking the city and a small...

Thank 52,761
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear 52761, We want to extend a sincere thank you so much for your feedback of the Crowne Plaza West Loop. We are thrilled you chose to spend your birthday weekend with us! It sounds like you got the entire West Loop experience, spending time on Restaurant Row with some of the best dining and craft bars in the city....

Sydney, Australia
Reviewed December 8, 2016 via mobile

This was our last stop of a 12 day road trip and was possibly the worst hotel experience of our entire trip. The location of the hotel is ok...chose a hotel in magnificent mile instead. Rooms are small, there is no mini bar nor an electric kettle to make some tea or a coffee maker. These are just basics amenities...

Thank dwaipayansengupta
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear dwaipayansengupta, We thank you for your candid feedback and choosing our hotel during your Chicago stop of your roadtrip. We offer a sincere apology for the level of responsiveness and service you received for the clog in your water closet. This is an inconvenience that no traveler should have to endure and we are deeply sorry you had to...

Dayton, Ohio
Reviewed December 4, 2016

I chose this hotel for it's location (winter walking distance from Ogilvie Train Station - summer walking distance from Union Station - and right off the highway), but was happily surprised by the stylish interior, comfortable rooms, and fantastic staff. Small town service with big city location. And a surprisingly hipster vibe among other visitors. Balconies at each room.

Thank MEDS144
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear MEDS144, Thank you for taking the time to review your visit at the Crowne Plaza West Loop. We are delighted you enjoyed our convenient location and so much more! Our team strives for excellence form leadership to door and floor teams - we're so happy you felt welcomed and taken care of. We hope to see you again soon!...

Reviewed November 29, 2016 via mobile

Great hotel for the price! Parking was cheaper than the hotel we stayed in after this one ($43/day). The hotel offers double size beds and the rooms area bit small. Location was great as well! Staff very friendly!

Thank aesparkle2002
Reviewed November 28, 2016

Utilized the Crowne Plaza Metro for the second time for out of town wedding guests. Another success! Great location and great service! The sales department provided a block of rooms at a very nice rate for downtown Chicago. Planning, reservations, and execution was flawless thanks to a great staff. Justine and Sam were tremendous in ensuring our guests had an...

Thank Scott R
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Scott R, Thank you so much for taking the time to provide your stellar review of the Crowne Plaza Metro. We are very appreciative of your candid feedback and accolades and have shared them with the entire team. The bets compliment of all is hearing how happy your guests, friends & family were. Thank you so much again. Best...

Reviewed November 17, 2016

Hotel was comfortable. High rise which can give you pretty good view if you are on a higher floor. 10 min walk to the downtown. Have good connectivity via Bus. It was a bit annoying that parking is not provided and cost quite a lot to park the car. This was a big turn off.

Thank Adarssh J
Questions? Get answers from hotel staff and past guests. Ask a question

252 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (227)
View from Room (25)
Room/Suite (71)
Bathroom (16)
Hotel & Grounds (32)
Dining (2)
Other (81)

Management photos: Courtesy of the property manager

All Management Photos (25)
Room/Suite (15)
Dining (4)
Business Center/Function Rooms (1)
Hotel & Grounds (2)
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Chicago hotels
Holiday Inn Chicago Downtown
#108 of 185 in Chicago
637 reviews
West Loop
Hampton Inn Chicago Downtown West Loop
Show Prices
Show Prices
Show Prices
Near North Side
Holiday Inn Chicago Mart Plaza River North
Downtown / The Loop
Hyatt Place Chicago/Downtown - The Loop
Show Prices
Show Prices
Show Prices

Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Location: United States > Illinois > Chicago > West Loop
Price Range: $111 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com and Travelocity so you can book your Crowne Plaza Chicago West Loop reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travelers.
16 questions
Ask a question
Toronto, Canada
Greenfield, Ohio
8 months ago
Saint Louis, Missouri
3 months ago

See all questions (16)

Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high floor”
 of 5 bubbles AdarsshJ, Nov 17, 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, Nov 10, 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, Oct 17, 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, Sep 26, 2016 | Read review
“IHG members get upgraded to a top floor with a great view!”
 of 5 bubbles FOOPSIE, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay