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Crowne Plaza Chicago West Loop

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Crowne Plaza Chicago West Loop
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1,039 Reviews from our TripAdvisor Community

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Portage, Michigan
Reviewed 2 days ago NEWvia mobile

We had several issues our first day but we expressed our disappointment to manager Tammy Gant and she did an excellent job at service recovery! Before we spoke, I swore we would never stay here again. But she changed my mind. Also the service and food at the restaurant was great, especially bartender Paul!

Thank Maggie B
Jessica G, Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Maggie B, Thank you for your candid review and sharing your experience as our guest. We are very happy to hear that Tammy and Paul were able to turn your stay around. They are both outstanding colleagues who exemplify our above and beyond service mantra. Thank you for taking the time to share your feedback and we will recognize...

Dublin, Ohio
Reviewed March 21, 2017

My daughter and I spent this past weekend (March 17, 2017 through March 20, 2017) at the Crown Plaza in the West Loop near Greek Town. Samuel in Reservations got us taken care of with our suite, mini fridge, etc. The staff (Simeon in particular) were always cheerful and ready to take care of us. Housekeeping made sure we had...

Thank Ginny C
About Hotel's Favorite Review
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Ginny C, Thank you so much for taking the time to share the wonderful experience you had as our guest at the Crowne Plaza West Loop! We are delighted you were able to connect with Sam and Simeon and that their hospitality enhanced your Chicago experience! We strive to make memorable and special connections all the time and it...

New Berlin, Illinois
Reviewed 5 days ago NEW

While this one is nothing over the top. It is very nice, clean and comfortable. I have been here for 5 days and not one noise issue. The room is clean and well kept. ALL of the staff I have encountered have gone above and beyond. Special shout out to the concierge in the mornings. He works hard to get...

Thank Tinkr6
Central Connecticut
Reviewed 6 days ago NEW

Spent a quick day in Chicago and needed a hotel that was close to Union Station. Hotel was conveniently located for that purpose. Was less than a 20 minute walk to catch our Amtrak train. There is a Walgreens direclty across the street from the hotel which was great for grabbing a few things when we arrived.

Thank ddrred
Aiea, Hawaii
Reviewed 1 week ago NEWvia mobile

I stayed at the Crowne Plaza Chicago West Loop for four days, April 23-27, 2017. I found the front desk personnel to be helpful and professional. Allen, the bell attendant was super personable and went out of his way to make me feel welcomed each day. My room was clean, quiet, and well-appointed. During the week days, free beer and...

Thank bobster4u
Reviewed 2 weeks ago via mobile

We love visiting this hotel but the best reason is the bartender "Brie McGill" who takes care of us every week that we are there. Thanks Brie for the best experience ever..... the hotel is great and the people there are great as well. Top notch service. Love it. I will be back. Frequent Flyer

Thank Leo G
Madison, Wisconsin
Reviewed 2 weeks ago

Went to this hotel for 2 night as a girls trip to see the Broadway Aladdin show at Palace Theater. There is construction going on at this time, but found the experience still top notch. Perfect walking distance to many Chicago sights, AND easy taxi. About 15-20 minute walk to Magnificent Mile and Millennium Park. 15 Minutes walk to Palace...

Thank Jenny M
Highlands Ranch
Reviewed 2 weeks ago via mobile

This was a very nice business hotel in an excellent location in the West loop. A few minutes walk to Willis Tower. Rooms were clean and modern and the staff friendly. In the heart of the west loop, walking is the way to go. Bars and restaurants are a plenty.

Thank tboz1976
Bacolod, Philippines
Reviewed 2 weeks ago

The hotel is in construction (and expansion) mode now, so not too much eye candy. Naturally, noise is expected. But never mind. The rooms are spacious and comfortable, albeit minimalist (no closets, just curtained space. Pillows more of throw ones but can request for down pillows from housekeeping. Lounge sofa an extra touch. Wi-fi is fast and consistent. Breakfast coupon...

Thank drjohnled
Cambridge, Massachusetts
Reviewed 3 weeks ago via mobile

A very convenient address to be close to the lake and Michigan Ave, but far enough away to enjoy the walk to get there, whatever the weather. The beds are comfortable, there's free and reliable Wifi, good elevator ratio, clean and peaceful rooms, a safe, but in each room I have stayed there have been issues and are in need...

1Thank Lesley S
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06/04/2017 06/05/2017
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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question


  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Location: United States > Illinois > Chicago > West Loop
Price Range: $166 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travelers.
21 questions
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Maybe ask to face away from the construction that takes places on one side.”
Z6752DIjennym, 2 weeks ago | Read review
“Ask for one that faces away from the construction”
ninak156, 4 weeks ago | Read review
“Choose the newly renovated rooms”
, 4 weeks ago | Read review
“Corner suite was nice & quiet.”
nieman221, Apr 6, 2017 | Read review
“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
bombadil1977, Feb 23, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$871* /night
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