We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Crowne Plaza Chicago - The Metro

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Chicago - The Metro
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

946 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 900: English reviews
Franklin Ohio
Level Contributor
356 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here 9 nights and very much enjoyed the stay . My husband has to attend a big trade show at McCormick Place every 2 years and he'd prefer to be close to that, so he could walk from the room. But all the hotels were booked in the area .. his company got everyone in this hotel and... More 

Thank chattygirl7491
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Large rooms with big closets and little balconies. Sterile looking lobby. Nice bar and restaurant. Book a room rate that includes the expansive and excellent breakfast buffet. Service was fine. It's right next to the interstate and traffic noise was a problem at all hours. Pretty far walk or short bus ride to get into the main downtown area. No... More 

Thank freesprttravel
London, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Well located this hotel has decent sized rooms, comfortable beds and very friendly staff. I stayed here for business. However that is where it stops. Given my frequent travel I would say a good business hotel needs clean rooms, comfortable beds, good wifi, noiseless rooms, powerful shower and a good choice in room service. Honestly not very hard to crack.... More 

Thank paptan1
San Diego, California
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is great! Walking distance to Downtown, bunch of restaurants in the area. Rooms are clean and comfortable. Staff is nice and friendly. I think the price for the rooms is way too high for 3.5 star hotel ($350/night). I would recommend this hotel to travelers but it won't be cheap!

Thank Kristina P
New York City, New York
Level Contributor
149 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My husband I stayed here over Labor Day weekend and enjoyed a mostly quiet and comfortable stay. We were in a renovated room which was nice, but our view was to the rooftop of a building next door. During the weekend they had an issue with their fire alarms repeatedly going off for hours which was quite inconvenient. For a... More 

Thank Blaize76
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Blaize76, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More 

Level Contributor
125 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Light and airy rooms with safe. Comfortable. Eat in the restaurant which was OK and breakfast was OK although a little pricey. In a good position with lots of shops and restaurants nearby. Would stay here again.

Thank jillmenzies
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in Aug as part of a group of 5 in total; originally the 4 was on a different floor to me (this was before I arrived and met the group), but they upgraded me to a deluxe room free of charge so I was just across the corridor from them - a very nice touch. The room was... More 

Thank Jack K
Jessica G, Front Office Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jack K, Thank you for taking the time to review your stay of the Crowne Plaza Metro Downtown. We are glad you enjoyed your complimentary upgrade and the extra benefits that made your stay comfortable. We're also happy you enjoyed our location and experienced Chicago as the locals do, with all our convenient transportation options. We know you have... More 

Northwich, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for two nights, in the beginning of our Route 66 trip. The location was perfect - walking distance to all central attraction and it was also very easy for us to get to the Begin sign of Route 66 to start our road trip. The room was very nice and clean and so was the... More 

Thank Iveta A
Jessica G, Front Office Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Iveta A, Thank you so much for sharing your candid feedback of your stay in Chicago. Our team had a wonderful time hosting your Route 66 group and learning about where you each were touring from. We are delighted to hear your experience was mutually pleasant. We wish we had an alternative to the overnight parking fees, but unfortunately... More 

Chicago, IL
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night for a convention at the hotel in August. I admit it's not much to look at from the outside, but the rooms were very nice. I was pleasantly surprised! Easy parking in an outdoor lot which has overflow parking in the garage. We had a deal with the convention we were attending for $10 for... More 

Jessica G, Front Office Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear FOOPSIE, We greatly appreciate you sharing your feedback of any hotel in our family, although we think this review was meant for our sister property - Crowne Plaza O'Hare. It sounds like you had a delightful experience and we thank you for taking the time to submit a review! Safe travels, More 

Greater London
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was hoping for much better having had a great stay in a Crowne Plaza hotel in Australia earlier in the year. The room was small and the decor was depressingly dingy. We found on arrival that our shower didn't work and the water didn't drain away....didn't give me a good feeling about the state of the pipe flowing from... More 

Thank TypicalMum
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear TypicalMum, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. Please accept our apologies that we were not able to exceed your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

248 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (223)
View from Room (24)
Bathroom (16)
Room/Suite (69)
Hotel & Grounds (32)
Dining (2)
Other (80)

Management photos: Courtesy of the property manager

All Management Photos (25)
Hotel & Grounds (2)
Room/Suite (15)
Dining (4)
Business Center/Function Rooms (1)
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Chicago hotels
Holiday Inn Chicago Downtown
#103 of 189 in Chicago
4.0 of 5 stars 613 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hyatt Place Chicago/Downtown - The Loop
Downtown / The Loop
La Quinta Inn & Suites Chicago Downtown
Near North Side
Holiday Inn Chicago Mart Plaza River North
Show Prices
Show Prices
Show Prices

Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 W Madison St, Chicago, IL 60661-2401
Location: United States > Illinois > Chicago > West Loop
Price Range: $143 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Odigeo, Priceline, TripOnline SA, Hotwire, getaroom.com and Travelocity so you can book your Crowne Plaza Chicago - The Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay