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Crowne Plaza Chicago - The Metro

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Crowne Plaza Chicago - The Metro
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929 Reviews from our TripAdvisor Community

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Showing 884: English reviews
New Castle, Indiana
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed today NEW

Classy hotel with a nice lounge/restaurant with great service and friendly staff. We had an awesome welcome letter (IHG plat. member), and a free desert to start our stay. We did not do anything extra as this was just an overnight stay while traveling to Wisconsin but was very easy accessible to the interstate and valet parking was a great... More 

Helpful?
Thank jstilts
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The location of this hotel was great it was right across the street from my brother in laws condo so it made visiting family great. However, this hotel room did not having a refrigerator or a microwave. We drove to Chicago and had food left over in our car so we had nowhere to put it once we arrived in... More 

Helpful?
Thank Erik S
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Erik S, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us. On your next visit please ask the Front Desk for a refrigerator and Microwave. We do have them available on request. I look forward to having you stay with us again. Regards,... More 

Herndon, VA
Level Contributor
19 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 2 nights for my niece's wedding. The staff were super friendly. On the last day I dropped my cell phone by the 12th floor elevators (did not realize it right away) Not sure who found it, but the desk called my husband's cell and we were able to retrieve it. Thank goodness! Room was very clean and... More 

Helpful?
Thank danaannran
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed in many IHG locations in Chicago. This has been by far the best location for a reasonably priced hotel. Located in the Greektown/West Loop area of the city. Across the street from a beautiful Mariano's grocery store, a Walgreens and a Whole Foods store. Outstanding Greek restaurants on the same street. Within walking distance of downtown and... More 

Helpful?
Thank CityCindy
Miami
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

First off, two blocks and over the interstate from the chicago loop, So location is a letdown for those who want a downtown experience. Beds are EXTREMELY soft, which I guess some people like, but I felt like I was engulfed by a sponge anytime I sat or laid down on the bed. Phones didn't work. Front desk personal were... More 

Helpful?
Thank mimodtravler
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear mimodtravler, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am very surprised to hear that you did not like our... More 

Cebu City, Philippines
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

wife booked a night's stay for 2 rooms to celebrate her 40th bday celeb which she also reserved a small party room by the lobby. the only good thing is the location since it is in downtown, close to everything. to start, front desk weren't that helpful and friendly as you would expect in a hotel. the elevators were not... More 

Helpful?
Thank gfre0705
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear gfre0705, Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. Thank you again for your review and comments. We do hope you... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in Greek Town. We could walk to many good restaurants and were just a short Uber ride from anything. The staff was very nice and helpful. However our AC went out 3 times in our 3 night stay. The maintenance man showed me how to reset the unit and we had cool air.The restaurant "Dine" in... More 

Helpful?
Thank Darrell P
Andover, Massachusetts
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is in an interesting neighborhood with lots of good restaurants nearby, a Whole Foods across the street, and easy access to the Loop and other downtown spots. It is right alongside the highway and otherwise not the most charming environment, but the staff are friendly and the rooms are fine.

Helpful?
Thank John P
Louisville, Kentucky
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We traveled to Chicago for the Streisand concert. This was the closest hotel so we booked. We had a great room, very nice staff, and all around nice stay. Not the nicest location but a very nice walk to the river north area heading east and a very pleasant walk through the west loop area to the united center made... More 

Helpful?
Thank Rob D
Lawrenceburg, Indiana
Level Contributor
182 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

When in Chicago you can't pass up a chance to give their famous deep dish pizza...and we were not disappointed. Don't plan on your normal speedy turnaround after placing your order, because the deep dish style takes its time to bake. And the simmering, tomatoey, cheesy thick pie is worth the wait. Lots of wonderful offerings to add to your... More 

Helpful?
Thank jbla1951
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 W Madison St, Chicago, IL 60661-2401
Location: United States > Illinois > Chicago > West Loop
Price Range: $159 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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