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Crowne Plaza Chicago - The Metro

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Crowne Plaza Chicago - The Metro
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953 Reviews from our TripAdvisor Community

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Showing 907: English reviews
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

In our opinion this hotel has following positive elements why we love this hotel: It's location is in very good area which was in walking distance from citycenter, close to public transport stops, close to different options (fast food but also restaurants) for dinner, close to few stores to crab some snacks. Hotel was in citycenter but inside the building... More 

Thank Udekas
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

We reserved a block of rooms for our daughter's wedding. We had great communication with their sales manager, Justine, who made changes seamlessly and was extremely helpful. The front end staff was friendly and helpful with requests when we arrived and we coming and going. Rooms are typical Chicago size and were very clean. Wish we would have received some... More 

Thank julieb8
Minneapolis, Minnesota
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Crown Plaza is a perfect location for seeing the sites of Chicago. It is in walking distance from Union Train Station, the Willis Tower and the Lyric Opera House. It is on a convenient bus line that takes you directly to Millennium Park and the Museum District. Right across the street is Mariano's Market for all of your food shopping... More 

Thank olsonj669
Atlanta, Georgia
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Staff was friendly, the location was central and close to the rail lines, the room was clean and had everything we needed, and the row of Greek restaurants near by was awesome. Also the whole foods next door was perfect for healthy and budget friendly meals.

Thank Edge71
st louis mo usa
2 reviews
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Hotel is fine but personnel at front desk made us feel like: "ok, hurry, we are doing you a favor so what is the minimum that you need?" Mauricio though, is absolutely amazing! He had to be latino!!! Sorry but my husband is a spire with IHG and I wonder how they treat regular costumers. I know they are always... More 

Thank 997virginiai
Frederick, Maryland
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I was absolutely thrilled with my experience at The Crown Plaza. The staff was very welcoming and helpful. The bell man even offered to call my room when my take-out arrived so I would not have to wait around in the lobby. My room was very clean and was ready as soon as I arrived. Plus, the hotel was very... More 

Thank GingerChemist
Calgary, Canada
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Great location, solid value and friendly staff. Gave me drink coupons after a slow check in that really wasn't that slow. Clean rooms. Free internet. Decent workout facility. Good lounge/restaurant on site.

Thank xman92905
Franklin Ohio
Level Contributor
370 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We stayed here 9 nights and very much enjoyed the stay . My husband has to attend a big trade show at McCormick Place every 2 years and he'd prefer to be close to that, so he could walk from the room. But all the hotels were booked in the area .. his company got everyone in this hotel and... More 

Thank chattygirl7491
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Large rooms with big closets and little balconies. Sterile looking lobby. Nice bar and restaurant. Book a room rate that includes the expansive and excellent breakfast buffet. Service was fine. It's right next to the interstate and traffic noise was a problem at all hours. Pretty far walk or short bus ride to get into the main downtown area. No... More 

Thank freesprttravel
London, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Well located this hotel has decent sized rooms, comfortable beds and very friendly staff. I stayed here for business. However that is where it stops. Given my frequent travel I would say a good business hotel needs clean rooms, comfortable beds, good wifi, noiseless rooms, powerful shower and a good choice in room service. Honestly not very hard to crack.... More 

Thank paptan1
IHGService, Guest Relations Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear paptan1, Thank you for your feedback regarding your stay at Crowne Plaza Chicago Metro Downtown, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding... More 

Questions? Get answers from hotel staff and past guests. Ask a question

249 photos of this hotel

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Room/Suite (70)
View from Room (24)
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Hotel & Grounds (32)
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Management photos: Courtesy of the property manager

All Management Photos (25)
Hotel & Grounds (2)
Room/Suite (15)
Dining (4)
Business Center/Function Rooms (1)
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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 W Madison St, Chicago, IL 60661-2401
Location: United States > Illinois > Chicago > West Loop
Price Range: $136 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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