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Crowne Plaza Chicago - The Metro

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733 W Madison St, Chicago, IL 60661-2401
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910 Reviews from our TripAdvisor Community

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Showing 866: English reviews
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel for 3 days on a trip to Downtown Chicago. I must admit I got the room through Hotwire so not sure if this has anything to do with the room I got. Location is very good. Plenty of Cafes, Whole Food Market and nearby restaurants. Rooms are average and a little bit outdated. The bathroom... More 

Thank Yazan H
San Benito, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was in the 7th floor, we had a balcony! Our room was very clean and comfortable! Great central location. Many options to eat around the area and a if you are on a diet, you have a Whole Foods and a Mariano's just crossing the street. The only bad thing is the wifi connection but other than that the... More 

Thank Madita M
New York City, New York
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was the hotel selected for a family wedding's out of town guests. We had a reduced rate that was still pretty pricey. We were close to the subway and bus stations. Surprised that there was no airport shuttle!

Thank 911didnotchangeme
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for its' close proximity to the United Center for the Adele concert. No complaints. The room was very clean. Bed, comfortable. Friendly staff. Enjoyed a light dinner at the in-house restaurant, "Dine". We would definitely return.

Thank emmasmamaWisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here for the Adele concert because it was the closest hotel to the venue. After taxes and with the valet only parking fee, our one night stay was $290. The website advertised a gorgeous room with a chaise and a soaking tub with jets. We were given a tiny room with a king bed. It was a box.... More 

Thank Marci J
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

It was like any other hotel really nothing special. I thought the breakfast would of been better There was really nothing to do on the property The breakfast place acted at night as the bar which no one was ever in

Review collected in partnership with this hotel

Thank Steven S
Sheboygan, Wisconsin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

First time to this property and first let me tell you staff was phenomenal. The front desk, to the valet, to the housekeeping, all were friendly and helpful. Size of room perfect and as listed. BUT upon booking an executive king suite for 3 people so that one could sleep on the sofa sleeper that is where the issues lied.... More 

2 Thank DianeB02
Kirkland, WA
Level Contributor
136 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here a couple of times now for business and it is a nice location for my purposes. I like the service, the rooms are a good size, and it's near some good restaurants as well as Whole Foods literally across the street. I enjoy being able to walk to our offices and not be dependent on cabs.

Thank ErinLeary
Kent, Ohio
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It's hard to know how many stars or whatever to give a place that seems perfectly nice when you had a horrible experience there. For me personally I would give the actual stay in the negative numbers. But the property itself seemed very nice and the location was fantastic, right off the freeway with parking made easy and a Whole... More 

Thank Deborah M
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Deborah M, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We will certainly address the concerns with our security team. Please... More 

Toronto, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is very clean. Service is amazing, everyone is helpful and no fuss was given for request for extra towels or ideas for the evening or assistance opening a bottle of wine etc. The hotel is an older hotel, so the decor looks a bit dated, but very well maintained. Beds are very comfortable, washrooms look recently renovated and very... More 

Thank j m
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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 W Madison St, Chicago, IL 60661-2401
Location: United States > Illinois > Chicago > West Loop
Price Range: $175 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Expedia, TripOnline SA, Hotwire, Odigeo, Travelocity and Priceline so you can book your Crowne Plaza Chicago - The Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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