I really loved the hotel my king suite was beautiful and very clean. The service there was great, the price of the room was reasonable. The location is perfect it’s feet away from Michigan avenue and a plenty of restaurants. I was very comfortable and felt safe there because of the cleanliness.
The Ivy remains my first choice for downtown hotels in Chicago! The employees are always respectful, caring and accommodating. The huge rooms, comfy beds, great shower, cleanliness, and stylish decor are simply great. These rooms are nicer than my apartment, so given the chance, I’ll stay here rather than my own place. Thanks Ivy for the great stay!
This was my first night away from my baby! I wanted two things: a nice bath and a real night of sleep. The bath took over an hour to fill- the hot water barely came out of the faucet. Additionally, people on my floor were somehow throwing a raging party in the midst of COVID and despite the hotel claiming they were taking COVID seriously and keeping rooms to 4 or less people...so I did not sleep much. The COVID precautions paper in my room also said there would be no housekeeping so I did not bother to turn on my "do not disturb" door sign. A housekeeper still came to my door and rang the doorbell repeatedly in the morning to clean and I told them I was good- it was a one night stay and again, their paperwork says they weren't going to do that during COVID. It wasn't a terrible stay, I loved the King Suite and the vibe, but this was not the night I hoped to have.…
I booked a 2 night stay for my hubby’s birthday. I’ve stayed at this hotel previously and loved it which is why I came back. Well I won’t be back again. I came to check in the the lady asked for my ID and card. She immediately stuck my card into the machine and I asked her excuse me what are you charging my card for? She said incidentals, taxes, & the room. I then told her well how much? It would be nice to let the customer know what you are charging them for and how much. And she proceeded to tell me “ well you should’ve already known that”. I was appalled. Is this the type of customer interaction you all are giving in training? Also there was hair in the bathroom tub and sinks when we arrived. And we called for towels 4 times before someone brought them.
Upon arrival I noticed that there was not a fridge in the room, the curtains did not work, the sink was backed up, and there wasn’t any hot water I did make the concierge aware and he told me he would let management know and that they would help with the issue at hand (I have yet to speak with anyone). There was also an issue with the hot water. This was not a good experience.
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