Kavita was the lady who checked us in. Super awesome lady showing us out of towners some good hospitality. It’s good people and good places like that makes tourism attraction popular in these big cities. Shout out to Special K for the amazing room view and guidance on what’s fun around Chicago.
I travel 16 weeks a year for business and I find myself in the downtown Chicago area quite often. The best hotel without a doubt is the Ivy Boutique hotel. The huge rooms, fantastic guest services and QUIET floors make it a MUST stay if you’re traveling for business or pleasure. I would give it 6 stars if they would let me!
My girlfriend and I stayed for the weekend for a concert. We got up to the room and soon noticed some strange stains on the wall. On closer inspection it was clearly dried BLOOD in both the bedroom and living area. We immediately went to the front desk to complain. They sent up a security guard who agreed it was blood we were seeing. They moved us to another, blood-stain free room on one of the higher “premium” floors (the room was almost exactly identical to the standard rooms). This room also had some cleanliness issues- we found toe nail clippings on the floor by the couch. At the end of the day the only thing we got for our troubles was a breakfast voucher.
Wonderful Hotel! Loved the space of our room! Amazing Staff! Above and beyond! And the absolute perfect location for shopping and food on Michigan Avenue! Walk out, and you are literally in the best section of everything! Will definitely be returning to The Ivy!
I had a prepaid hotel room but they gave it away. I arrived too early to check in but they checked my bag so I could get to my work meetings. I went back at 8pm to retrieve my bag and check in and was told my room had been canceled. Then they proceeded to say they booked me at a sister hotel that was equivalent. However, it was miles away from where I needed to be for my meetings and was near Wrigley Stadium. It was nowhere near equal. It cost me a $55 Uber to get back to downtown Chicago for my meeting in the morning. The treatment I received was horrible. I left a message for the General Manager the next day and he never returned my call. I still haven't received any message that the payment will be refunded.
Had a great check in with Etienne and Kavitae who continued to be incredibly helpful during our time here. Amazing room and rooftop terrace as well. Unfortunate that we weren't able to get clean towels on our last day though.
Etienne was incredible. I got engaged at this hotel and thanks for Etienne it went perfectly!! Great staff, great room, and great rooftop!! The rooms are very spacious and had waters and a full service bar in the room. I will always recommend this place!
Thinking about coming to Chicago and want to stay downtown?? Look no further - Ivy boutique hotel is a great place to stay with a great, clean environment. Downstairs bar, great staff, and mins from tons of amenities and attractions. This place is great and the price is very reasonable as well!
Hotel was great! Perfect location and great style. The room was extremely comfortable with a lovely soaking tub. The staff was very welcoming with Kavita in particular being very helpful! I would definitely go back to stay at the ivy!
This is a difficult review to write. This is a boutique hotel, so you know going in, they will not offer all the amenities you are used to in a main hotel chain. What Ivy does offer, outstanding service at check in, awfully large rooms (King Suite) compared to other hotels, comfortable bed and outstanding shower. Rooftop is outstanding, but if the weather turns fowl, the lobby bar is small. Great summer destination, location is great, but I question if it may be too small in the winter (if rooftop is closed) Sounds great, but I also feel that the hotel isn’t keeping up with the times. The TV’s are so old and are not proportional to the size of the room. The interface is old school and the frame rate actually shuts down the TVs. WiFi goes in and out. The large walls are sparse without any art work (not close to how it’s portrayed on the site). The furniture looks nice, but very uncomfortable. One night might be good, but multiple nights, the size alone starts losing its charm. It has good bones, but a cosmetic upgrade is sorely needed. Add more art on the blank walls, upgrade the TVs (they are old) replace the furniture, add USB ports, stronger WiFi, and add a dresser in the bedroom! No need to replace the bed nor redo the bathroom (although the TV doesn’t work in the bathroom…but I don’t watch the TV while I’m in there). The winner is the large room (King Suite is the only choice), bed and bathroom. The amenities are sorely lacking. This could be a diamond-in-the-rough, it just needs to be current. I thought I would never say this, I’ll take a smaller room if I had modern amenities that I am now accustomed to experience.…