Fabulous from friendly staff checkin, clean boutique hotel, queen room nice linens, variety of artwork throughout hotel plus local art in rooms, Lincoln park right there...nature ponds-gardens, zoo, Chicagohistorymuseum,Moody Church, immersiveVanGogh, Lake Michigan, farmers market all within walking distance, reasonable selfpark less than block away, business center, fitness room, lounge and rooftop dining with spectacular views open to public too. Complimentary Bottled water and drink coupon nice touch. I will return! There is more venues. I touched on what I had time to do. Pleasant experience.
This is really a wonderful hotel. They have remodeled both the entrance, restaurant and rooftop bar (not the rooms). Our party had reserved part of the rooftop bar which had amazing views and food. Some of the rooms that are lower face the trees towards the park. I really thought it was worth more to book up above the trees so we could see the trees and the lake beyond. Spectacular! Van at the front desk helped us to both upgrade our room to a better view and then helped us retrieve a valuable item we left behind. Amazing staff. I would recommend asking them about what your view will be and possible upgrades.
Nice quaint hotel in a great location but housekeeping for a three night stay was nonexistent. I feel the place was having real issues with getting help. A brunch was canceled and after the first night and before retiring the second night I asked at the front desk for coffee k-pods which I got and asked the room be cleaned the next morning. That evening after the room had no housekeeping I again asked at the front desk that the room be cleaned. Front desk took my room number and said it would be cleaned the next morning which it wasn't. Reading other trip advisor reviews this seems like my experience was not a one time incident. On a positive note the coffee shop inside the hotel was great.
Bottom line: the price we paid ($300+/night) was not worth what we got. The hotel is old, which is fine, but instead of upgrades they layer on more coats of sticky white paint. The carpet is old and gross and needs to be completely replaced. The room and bathroom are tiny. The bathroom: the absolute worst part! The walls are warped and wallpaper is peeling off. There is no room to get ready, no privacy as the door didn’t even shut and a shower that was a wide as my small 5’2 stature. Due to COVID restrictions they are only doing cleaning services by request. After requesting for a cleaning and keeping ourselves busy and away for as long as we could, we came back to a room that hadn’t been touched- no fresh bottle water, towels or soap. At the very least, this hotel could offer their guests reservations to the nice rooftop restaurant/bar connected to the hotel. The positive: the location worked well for us (in between Wrigleyville and downtown) and we hated the hotel so much we spent a lot of time exploring different parts of the city.…
This may sound harsh, but this was honestly the worst hotel I’ve ever stayed at. For the price point of $300+ per night, you expect more than 1) a bed that feels like cardboard, 2) ZERO cleaning service (we stayed 3 nights and never got new towels, despite specific requests), 3) finishes that felt more like 1980 than 2021. There’s a window air conditioning unit that makes more noise than my lawn mower, and carpet and walls that give a feeling of absolute filth. DO NOT STAY HERE.