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Sofitel Chicago Magnificent Mile

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20 East Chestnut St - Downtown, Chicago, IL 60611-2664
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Certificate of Excellence

About

#38 of 206 hotels in Chicago
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Bonjour, and welcome to the stylishly renovated Sofitel Chicago Magnificent Mile. We provide guests with the opportunity to experience the best of downtown Chicago through our creatively re imagined French lens. Within our glass prism walls, you can explore our newly renovated and design-forward guest rooms, re-energized SoFit Fitness Center and sultry lobby-level lounge, Le Bar. Minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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HOTEL CLASS
HOTEL STYLE
Business
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Languages Spoken
English
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5,028Reviews71Q+A100Room tips
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Popular mentions
Great views of the Chicago sky scrapers and in all the action of shopping districts. This place was unprecedented... I thought the staff were friendly and efficient and the room was overall comfortable.
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Response from KyleJackson627, Manager at Sofitel Chicago Magnificent Mile
Responded 6 days ago
Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. We are pleased you enjoyed our hotel and the great City of Chicago. We hope you will stay with us again should your travels bring you back to Chicago.
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Hotel's Favorite
This modern, sleek hotel is located just off Michigan Avenue in an area with great restaurants and shops. The welcome was very warm, with excellent, professional staff who wanted to ensure that we would enjoy our stay. The benefits of the AMEX program were clearly explained and we received an upgrade. The room was spacious with beautiful views of the neighborhood and the bathroom was well laid out, with a separate tub and shower (and nice Lanvin products). The bar has a great atmosphere and excellent staff serving fine cocktails and small dishes. Finally, breakfast is served in the airy and bright restaurant and the croissants in particular are not to be missed. We would definitely stay here again.
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Response from KyleJackson627, Manager at Sofitel Chicago Magnificent Mile
Responded Feb 16, 2020
Thank you for staying at The Sofitel Chicago Magnificent Mile. We are always pleased to have our American Express Hotel Collection members as our guests. Our mission is provide an elevated experience to a diverse and discerning guests. We are happy to hear that we accomplished that and hope to have the opportunity again should your travels bring you back to Chicago.
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I have never written a review before. Stayed here recently with my family. I left my watch on the bed and when we returned to the room it was gone. Not wishing to rush to any judgment, I immediately contacted hotel staff and asked for the issue to be investigated. It transpired that house cleaning picked it up and put in with the industrial laundry. Mistakes happen, albeit the particular maid was grumpy because our 13 month old was napping so she couldn’t get into the room earlier. Anyway, the hotel assured me they would “do they right thing”. They haven’t. Their insurers have offered a derisory amount and to buy the exact replacement will cost me 2k more. What my major issue us that the hotel have ignored all emails and allowed the situation drag on. I wasn’t even offered as much as a cup of tea as an apology. Nice to your face but real service is measured in times when the hotel has made an error. The whole episode is as upsetting as it is galling. Have had to take to social media in the hope of some response.
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Response from KyleJackson627, Manager at Sofitel Chicago Magnificent Mile
Responded 6 days ago
Thank you for staying at The Sofitel Chicago Magnificent Mile. We were very sorry to learn of the experience you had. We assure you that the damage to your watch was unintentional and are committed to rectifying this situation. | understand that you are in direct contact with our General Manager and I echo the sincerest apologies for the damage. Please know that we have a procedure that must be followed in these situations. It was never our intention to be disrespectful or duplicitous in nature. We look forward to resolving this matter.
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I stayed at this hotel for the night of i got married. we arrived late at night and Andrey was checking us in. he recognize my nationality from my name which is Kazakhstan and after telling that we just got married in that night he upgraded our room to a suit and congratulated us in our language. after arrived to our room we were surprised by the room and its great view.after some minutes Andrey surprised us again with pastry and congratulation card which was delivered by the room service. this was made our wedding night unforgettable and we will not hesitate to suggest your hotel to all of my friends and family. Thank you Andrey and sofitel team for this amazing stay.
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Response from KyleJackson627, Manager at Sofitel Chicago Magnificent Mile
Responded 6 days ago
Thank you for staying at The Sofitel Chicago Magnificent Mile. Congratulations on your recent nuptials! We have shared your feedback with Andriy and he was happy to have been of service. We hope you will be our guests again the next time your travels bring you to Chicago.
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great food but you might want to print out your reservation first their credit card system cheated me out of a night showers are pretty slim the liquer was expensive ... its a chinse affair i spent it on new years eve ... dining was great perhaps if you use a credit card have your information on you, i was excited to be in Oprah world
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Response from KyleJackson627, Manager at Sofitel Chicago Magnificent Mile
Responded 6 days ago
Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. We were sorry to learn that you had troubles with our credit card system. We strive to continually improve our service and you candid feedback is essential in that endeavor. We hope to have you as our guest again should your travels bring you back to Chicago.
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PRICE RANGE
$160 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel chicago water tower hotel chicago, sofitel chicago water hotel, sofitel water tower hotel chicago, chicago sofitel
FORMERLY KNOWN AS
Sofitel Chicago Water Tower
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
415
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Frequently Asked Questions about Sofitel Chicago Magnificent Mile
Which popular attractions are close to Sofitel Chicago Magnificent Mile?
Nearby attractions include Lookingglass Theatre Company (0.2 miles), Holy Name Cathedral (0.2 miles), and 360 Chicago Observation Deck (0.2 miles).
What are some of the property amenities at Sofitel Chicago Magnificent Mile?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Chicago Magnificent Mile?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Chicago Magnificent Mile?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Chicago Magnificent Mile?
Yes, secured parking is available to guests.
What are some restaurants close to Sofitel Chicago Magnificent Mile?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and Foodease.
Are there opportunities to exercise at Sofitel Chicago Magnificent Mile?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Sofitel Chicago Magnificent Mile?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Chicago Magnificent Mile?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel Chicago Magnificent Mile offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Chicago Magnificent Mile?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (1.4 miles), and Macy's on State Street (1.0 miles).