We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
20 East Chestnut St - Downtown, Chicago, IL 60611-2664
10 people are viewing this hotel
Hotel direct offer!It's ALL Possible - Save Up to 20%
Expedia.com
$579
View deal
Free cancellation until 06/04/22
Booking.com
$579
View deal
Free cancellation until 06/04/22
Traveluro
$571
View deal
Travelocity$579
Priceline$579
travelup.com$625
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1394)
Room & Suite (655)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
Updated 06/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Chicago Magnificent Mile
Updated 06/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 220 in Chicago
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Gold level
Bonjour, and welcome to the stylishly renovated Sofitel Chicago Magnificent Mile. We provide guests with the opportunity to experience the best of downtown Chicago through our creatively re imagined French lens. Within our glass prism walls, you can explore our newly renovated and design-forward guest rooms, re-energized SoFit Fitness Center and sultry lobby-level lounge, Le Bar. Minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Restaurant
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Hotel links
Special Rate:It's ALL Possible - Save Up to 20%
5168Reviews79Q+A100Room tips
Traveler rating
  • 3,627
  • 1,155
  • 241
  • 84
  • 61
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Scott M wrote a review Yesterday
London, United Kingdom3 contributions6 helpful votes
The Sofitel Chicago is an elegant hotel in a great part of Chicago. My wife and I have gone to Chicago a few times a year for almost four decades, and it is our favorite hotel in the city. The staff is courteous and unfailingly helpful. The restaurant serves excellent breakfasts in a beautifully designed space (we've never had any other meals there). The neighborhood has outstanding restaurants and coffee shops.
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Cookiebaum wrote a review Yesterday
Zurich, Switzerland124 contributions91 helpful votes
This hotel is located in probably the most beautiful part of Chicago and is in perfect walking distance of many of the main tourist attraction. The view from the hotel rooms is incredible (especially on the 32nd floor) and just all in all, the place is very nice. The people working there are also rather friendly and always ready to do the extra mile to help. What I would say we appreciated a little less is that the towels get exchanged every day, even when you keep them on the rack (the is a little note saying that in that case, they won‘t exchange then). This is really not too great, from an ecological view of point. We were also a bit disappointed that there was no pool in this 32 story building. The breakfast is very good but it is not a buffet but rather à la carte . All in all, a wonderful place to stay in Chicago!
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Ask for a room on the 32nd floor with view
See more room tips
Helpful
Share
cjd272022 wrote a review May 21
Boston, Massachusetts1 contribution
Excellent time at the Sofitel, very friendly staff. Stayed in a superior suite, beautiful room. Very modern. Great view of the city and great location 2 blocks from magnificent mile. Would definitely stay again
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
FreddyJoefromKokomo wrote a review May 20
1 contribution
Excellent accommodations, service, meals. Valet staff and those who greeted us and opened the doors were enthusiastic and genuine. Service at check-in desk a little slow, but that was because all were on the phone. All were very polite and customer-friendly. Meals provided during business sessions were very good.
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
Share
Relaxationbound wrote a review May 19
28 contributions29 helpful votes
Wonderful stay at Sofitel Chicago. Emm graciously checked us in. The hotel is immaculate. The night manager, and I am sorry I didn’t write down her name, and the Housekeeping Supervisor were attentive and responsive to an issue we had. The view is breathtaking! The hotel has all new beds. My suggestion would be that they put the new featherbeds they show in their booklet under the bottom sheets. That would be like floating on a cloud. Wonderful place to stay. Excellent staff! We love Sofitel! Philadelphia, New York, and now Chicago.
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Erica01234 wrote a review May 16
1 contribution
I experienced very good service and room amenities. The valet and lobby staff were particularly attentive and responsive to all requests. I will definitely stay at the Sofitel Hotel in Chicago again and will try their hotels in other locations in the future.
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
MLW wrote a review May 13
Guatemala City, Guatemala4 contributions4 helpful votes
Everything excellent except I was asked at check in for everyday room cleaning and confirmed but this did not happen. We stayed three days and no cleaning was donde. It’s not a problem but since they asked me at check in I expected it. Anyway… location is very good, restaurants in walking distance. Other nice attractions I would recommend Uber or Taxi.
Read more
Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 1 week ago
Bonjour mlosen1, Thank you for your kind review! We are delighted that you enjoyed your stay at Sofitel Chicago Magnificent Mile. I do apologize that your room was not serviced daily as requested upon check in. Our team has received your feedback and will make adjustments as appropriate. We hope you'll stay with us again the next time your travels bring you to Chicago. Merci! Morgan Cohen Guest Experience Manager
Read more
Saveur1 wrote a review May 9
Los Angeles, California32 contributions34 helpful votes
Checked in late April for a 4 night stay. The room was on an upper floor, high enough to see over the tops of some of the surrounding buildings with a very limited glimpse of the lake. The furnishings and interior space was first class, no complaints. Unfortunately they had discontinued the mini bar system and turned off the little refrigerator; so there were no drinks or snacks available in the room, and you had to take the elevator down to the lobby if you got hungry or thirsty in the middle of the night. That became an issue, because that's exactly what happened the first night there. If you actually do go downstairs looking for something to eat or drink, you will not be rewarded with a big selection because the downstairs food store has basically the limited choice of drink and snacks you might find in your actual mini bar, nothing more. The restaurant had a nice variety of menu items, and I would say we ate well. Prices were reasonable. The downstairs bar was quite lively and stocked with a better than average selection of liquor. The location is excellent, with plenty of shopping and dining options, cafes, and even the lake, all within the surrounding area, and in walking the neighborhood you are somewhat removed from the tourist hordes and might actually feel like a Chicagoan!
Read more
Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 2 weeks ago
Bonjour Saveur1, Thank you for your kind review! We are delighted that you enjoyed your stay, especially CDA and Le Bar. I'm thrilled you love our first class views and all being in the heart of all Chicago has to offer. We hope you'll stay with us again the next time your travels bring you to Chicago. Merci! Morgan Cohen Guest Experience Manager
Read more
anit D wrote a review May 5
Nuremberg, Germany500 contributions311 helpful votes
I will make this short: We had booked a room with 2 beds for my adult daughter and myself, directly through the hotel website. After check in, which was ok, but not extraordinarily friendly, we took the elevator to our room, which we found to be not clean ( filth, dust and crumbs on the bedstand, also brown spots, probably coffee, coke). We asked for another ( clean ) room. The second room was also not clean, dirt in the same spots as the previous one, an M&M on the floor. We asked to change the room again, this was beginning to get uncomfortable for us. The manager offered us free cocktails at the bar, which we did not want, we simply wanted a clean room. The 3rd room was acceptable, although there was a hairband on the floor which was not from us. We decided to stay in this room, we showed the hairband to the manager downstairs, just to show her how poor her cleaning staff is and apparently how nobody checks the rooms. She again offered us not to charge the night. I told her this is not my intention, I don´t want any gifts, I simply expect professionalism and I expect to be taken serious as a hotel guest. My daughter and I went out for dinner, returned to the hotel and to the room and our key card would not open the room door. Puzzled, we went back down to the reception, ( I don`t know how many times we went up and down), in a snippy tone the lady apologized and said it must have been a misunderstanding, she deactivated our room key because supposedly I said we were checking out. I found this to be outrageous, our belongings were in the room, how can she just lock me out and not give me access to our things. We never said we were checking out. After that we did check out, it was not a good feeling to be in downtown Chicago at 10.30pm, 2 women with no hotel room. The lady was very unfriendly, we felt totally unwelcome, almost kicked out. I blame the highly unprofessional staff and it seems there is no responsible person who has a clue about hospitality. NEVER AGAIN P.s. I stayed in this Sofitel many years ago and it was very pleasant
Read more
Date of stay: April 2022
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Share
naptown69 wrote a review May 3
Needham, Massachusetts16 contributions12 helpful votes
Maybe we got a “lemon” of a room. Or maybe they are still recovering from pandemic. I love the Sofitel chain and we liked the room configuration (junior suite with huge windows), excellent mattress and bathroom, very friendly staff. But there was one thing after another wrong with the room, as if no one had stayed in it for 2 years (possible!). If I had been traveling on a high pressure business trip, I would have been really angry. Lock was broken, TV had to be replaced, closet light stayed on all night with no way to turn off, minibar missing, and room service food was poor quality.
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Make sure has been recently quality checked/upgraded. Lots of good restaurants nearby - skip the...
See more room tips
Helpful
Share
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 2 weeks ago
Bonjour naptown69, Thank you for your review regarding your recent stay. We are sorry to hear that your stay fell short of expectations. Our team has received your feedback and will make adjustments as appropriate. We do hope you'll return to stay with us the next time you're in Chicago so we can truly showcase our French hospitality and luxury that you are used to receiving from Sofitel Chicago Magnificent Mile. Merci! Morgan Cohen, Guest Experience Manager
Read more
Previous
123456
PRICE RANGE
$293 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel chicago water tower hotel chicago, sofitel chicago water hotel, sofitel water tower hotel chicago, chicago sofitel
FORMERLY KNOWN AS
Sofitel Chicago Water Tower
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
415
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sofitel Chicago Magnificent Mile
Which popular attractions are close to Sofitel Chicago Magnificent Mile?
Nearby attractions include The Magnificent Mile (0.3 miles), Lookingglass Theatre Company (0.2 miles), and Richard H. Driehaus Museum (0.3 miles).
What are some of the property amenities at Sofitel Chicago Magnificent Mile?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Chicago Magnificent Mile?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Chicago Magnificent Mile?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Chicago Magnificent Mile?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Sofitel Chicago Magnificent Mile?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Pierrot Gourmet, and The Lobby.
Are there opportunities to exercise at Sofitel Chicago Magnificent Mile?
Yes, guests have access to a fitness center during their stay.
Does Sofitel Chicago Magnificent Mile have airport transportation?
Yes, Sofitel Chicago Magnificent Mile offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Chicago Magnificent Mile?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Chicago Magnificent Mile?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel Chicago Magnificent Mile offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.