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W Chicago Lakeshore

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W Chicago Lakeshore
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1,262 Reviews from our TripAdvisor Community

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There are newer reviews for W Chicago Lakeshore
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Showing 1,203: English reviews
Reviewed 1 week ago

This was my first time at a W hotel and I was thoroughly impressed. W at Lakeshore is a fantastic hotel with a vibrant interior design, sublime views of the lake, with a warm and welcoming staff. It was an easy walk from the hotel to most areas in the downtown area I was visiting. Sonia, who is the experience...

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Helpful?
Thank Oziegbe E
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Oziegbe E. Thank you kindly for sharing your feedback on your recent escape with us at W Chicago Lakeshore. We aim for the highest level in service and so happy to read that I helped make your stay! Sincere thanks again as we take compliments very seriously. I look forward to welcoming you back every time your travels bring...

Reviewed 1 week ago via mobile

Emily, was literally a breath of fresh air. Words cannot even described how sweet, compassionate and helpful this amazing woman was. She literally took my bad day and completely turned it into smiles:) She is definitely a reminder that the world is full of good people and if you can't find one then be one:) Emily Baker, You're the best!!!...

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Helpful?
Thank k_lashae04
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello k_lashae04. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. We are thrilled you had an amazing stay and had the opportunity to work with Emily -we are extremely lucky to have her on our team. I will be sharing this review with our entire team as we take compliments very seriously! Many thanks...

Vancouver, Canada
Reviewed 1 week ago via mobile

They are without question, hip, fun, upscale but most of all they are great hotels offering top shelf accommodations for us weary travellers seeking a resort, business hotel or an escape from the norm. W Hotels offer all this and more but most of all like I've said before again and again, it's about the people that are there to...

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Helpful?
Thank Paul B
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Paul B. Thank you for sharing your feedback on your recent escape at W Chicago Lakeshore! We are thrilled you had a comfortable stay and had the opportunity to work with Adam -he is awesome, thank you for mentioning him! Looking forward to welcoming you back soon. Please visit anytime. Cheers, Sonia Villagomez W Experience Manager

New York City, New York
Reviewed 1 week ago

Beautiful views of the lake, restaurant iss excellent, and the staff is super attentive and customer focused. Truly bent over backwards to help me find some items I had left in my room, and then shipped them back to me, with a smile and for free. That is how you earn customers, and most importantly repeat customers.

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Helpful?
Thank chuisinga2017
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello chuisinga2017. Thank you for your feedback on your recent stay with us at W Chicago Lakeshore. We aim for the highest level in service and thrilled to know we exceeded your expectations, this is a big win for our team! We take compliments seriously, thank you for your loyalty to SPG and choosing us as your home away from...

San Antonio, Texas
Reviewed 1 week ago

While this is my first review, ever, I had to say something. I always read reviews for trip planning, but have always forgotten to send good and bad reviews forward. We travel 6/7 times a year, lots of hotel experience. This was a fantastic experience for the 5 days we stayed here. The front desk staff was very welcoming and...

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Helpful?
Thank Ymoore628
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Ymoore628. Thank you for sharing feedback on your recent stay at W Chicago Lakeshore. We are thrilled you had an fantastic experience with us and happy to read we exceeded your expectations in service! Thanks again, we look forward to welcoming you back. Please visit anytime! Warm regards, Sonia Villagomez W Experience Manager

Bowie, Maryland
Reviewed 2 weeks ago via mobile

It will NOT be my last time staying at the W. My trip was to visit family and to experience Restaurant Week. The service from the time I walked into the W until the time I left was stupendous! As a SPG member, I appreciated that they took into account my requests from my profile: high floor, near the elevator....

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Helpful?
Thank dlafoot1
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello dlafoot1. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a wonderful stay with us and look forward to having you return soon. Thanks again please visit anytime! Cheers, Sonia Villagomez W Expereince Manager

Reviewed 2 weeks ago via mobile

The front desk wasn't very helpful I felt like I was at a motel 6 from the type of service that was provided. My room was nice & clean. Thanks to housekeeping I've decided to give 3stars. Hannah needs more training on how to assist a group of guest properly. The living room servers were nice, the food was good....

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Helpful?
Thank BubBurker
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello BubBurker. I am disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thank you again, we take complaints seriously. Your feedback helps us improve what we do each day. Sincerely, Sonia Villagomez W Experience Manager

Potomac, MD
Reviewed 2 weeks ago

Pros: Friendly staff everywhere. Great bar with atmosphere, lake view, great food and drinks. Stylish room. Great location, nice views if you are high up. Impressive security compared to other hotels. Pretty good gym. Free coffee in AM in lobby! And it's good coffee! Quick check in process. Great shower. Cons: Beds not very comfortable compared to other places. Linens...

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Helpful?
Thank ELM2426
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello ELM2426. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a great stay and exceeded your expectations in service. I am disappointed to know you did not find your bed to be comfortable, please let me know when your booked to return in order to inspect your...

Reviewed 2 weeks ago via mobile

I was afraid that my stay wasn't going to be as pleasant as I had wanted it to be due to me calling multiple times and being told that my reservation was not in the system when I knew for a fact I had booked with w lakeshore of Chicago. Long story short I was wrong. From the moment I...

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Helpful?
Thank DorFrance
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello DorFrance. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. Sounds as though you and your husband had a great stay and we are thrilled you plan to return -thank you for recommend! We aim for the highest level in service I am happy to know you had great experiences with our team. We...

Toronto, Canada
Reviewed 2 weeks ago

My friend and I travelled to Chicago for the first time on a girls trip, without knowledge of where we should be going or what we should be doing. Barbara and Lois were so helpful when helping us choose where and what we should be doing at all times. They had plenty of amazing recommendations from restaurants to bars and...

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Helpful?
Thank laurenivy94
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello laurenivy94. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. We are thrilled you had a fabulous stay and had the opportunity to work with Barbara & Lois -we are very lucky to have them on our team! Thank you again, we look forward to welcoming you back every time your travels bring you...

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $143 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#57 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from W Chicago Lakeshore staff and other travelers.
28 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lake view rooms cost more but the view is worth it.”
 of 5 bubbles Woodsguy, 4 days ago | Read review
“Higher floors would be recommended”
 of 5 bubbles jld55, 1 week ago | Read review
“higher floor away from the elevators”
 of 5 bubbles patriciarP4410PB, 3 weeks ago | Read review
“Get a lake room view”
 of 5 bubbles Lonny02, 4 weeks ago | Read review
“high floor with lake view”
 of 5 bubbles Stevebush13, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question