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The Peninsula Chicago

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#2 of 185 Hotels in Chicago
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The Peninsula Chicago
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1,246 Reviews from our TripAdvisor Community

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Showing 1,183: English reviews
Madison, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2014

I recently attended a work seminar at the Pen. The suite was fabulous and exceptionally comfortable. The service was fantastic. They knew what you wanted even before you thought of it. If I have an opportunity to visit again, I wouldn't think twice about where I would stay. The Pen has it all.

Helpful?
Thank Julie R
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Julie R, Thank you for visiting The Peninsula Chicago for a recent business seminar and for sharing your thoughtful review. We are delighted that you enjoyed the suite and service. We also appreciate your comment regarding the staff anticipating your needs. We are happy to hear you would stay again at The Peninsula Chicago, thank you! If I can... More 

California
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 15, 2014

I've been staying here once a quarter for two years. The service is impeccable, which is the hardest thing for properties to get right. I am increasingly disappointed with the rooms. There are no temperature settings in the rooms. The AC is controllable in only 4 steps: warm to cold, with 4 leds indicating the steps. there is a radiator... More 

Helpful?
Thank a s
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear A S, Thank you for visiting The Peninsula Chicago during the past two years. We were pleased to read from your review that our service has been impeccable, the beds comfortable allowing great sleep, and that you really enjoy the Pierrot Gourmet menu offerings. On the other hand, your comments about the air conditioning and mood lighting controls and... More 

Chicago and Rome
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 6, 2014

The staff make elegance easy for guests with their "just before you need it" unobtrusive service. My daughter and grandson were there to visit Chicago, and I was there to experience this legendary hotel. As the weather was chilly and rainy, my guests spent more time than they intended in the hotel. They loved the restaurants, the pool, and our... More 

Helpful?
Thank carolstig
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Carolstig, Thank you for visiting The Peninsula Chicago and for your wonderful review on TripAdvisor. We are very pleased that even though the Chicago weather made you and your family stay inside, each of you were able to enjoy our restaurants, your suite, the pool and pampering in the spa. The Peninsula Academy is a popular way to entertain... More 

Boston, Massachusetts
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed April 5, 2014

We created a combined family and business trip, and decided to stay at the Peninsula based on prior wonderful experiences with the chain in China. (We had stayed at the chain's properties in Shanghai and Beijing.) I had been warned that The Peninsula hotels based in the USA wouldn't be at the same level of luxury and service, but those... More 

Helpful?
1 Thank Casey96
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Casey96, Thank you for posting your thoughtful review on the Peninsula hotels in general and The Peninsula Chicago in particular. We greatly appreciate your kind comments on the luxury, service, décor and customer focus at our property. We are also pleased that your teenage son shared your sentiments and look forward to welcoming your family back again soon! Warm... More 

Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 2, 2014

We have a prior review that can be found on TA titled "Spoiled and Loved it"! Food: Tea is fantastic. Great tea for kids! All the dining options were wonderful including room service. Room: Rooms all have great views and they are super clean. Housekeeping cleans twice daily. Kid friendly: This is a perfect spot for kids. Welcome treats, nice... More 

Helpful?
Thank K B
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear K B, Thank you for sharing your experiences at The Peninsula Chicago. We are pleased to learn that you enjoyed your stay in all areas; tea, room service, location, children friendly. But your comments about our staff that your daughter actually chose The Peninsula Chicago over visits to Disney, Jamaica and California, are heartwarming! We will make sure the... More 

San Antonio, Texas
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed March 30, 2014 via mobile

Hands down the best. Everything about this place oozes service. From reception to private work outs to coffee service. Did I mention the BMW 700 series free rides in the local area. The driver gets you to where you want to go and treats you like a real guest. It's impressive- I think the initial contact person at your car... More 

Helpful?
1 Thank RicardoRubiano
chicago, IL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 29, 2014

Stayed with my son for a staycation in Chicago at the Peninsula. I was really looking forward to a wonderful spa experience while we were there. However, the spa was a huge disappointment and I am considering no longer staying at the Peninsula ever again ( we normally stay 2 times a year at least)......The ladies at the spa check... More 

Helpful?
Thank tuteandtoy
London, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 27, 2014

The rooms at this large property located in the center of Chicago are not particularly memorable, but the hotel does provide great service, which somewhat compensates for this. I had to make a number of changes to my reservation, which the staff accommodated with ease. I also was looking for late checkout, which on first try was declined (a big... More 

Helpful?
Thank J W
Shorewood, Wisconsin
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I love this hotel. It is elegant, fun, beautiful, beyond clean and my home away from home when in Chicago. It's amenities are outstanding (spa, pool, exercise room, complimentary yoga classes, lobby, lounge, outdoor space, location- you name it!).

Helpful?
Thank wisc0nsinw0rldr0amer
Holmen, Wisconsin
Level Contributor
204 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed March 21, 2014

Thus far, this is the best hotel I have had the opportunity to stay in while visiting Chicago. While attending a conference, I was booked into The Peninsula. It appears that there are hundreds of eyes doing nothing but checking on your next need - including small details like the including a bookmark on the bedside table when the turndown... More 

Helpful?
Thank BuyReallyLow
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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 

Additional Information about The Peninsula Chicago

Address: 108 E Superior St, at North Michigan Avenue, Chicago, IL 60611-2645
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $417 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Reservation Options:
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Hotel Style:
#2 Luxury Hotel in Chicago
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Family Hotel in Chicago
#4 Romantic Hotel in Chicago
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