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108 E Superior St At North Michigan Avenue, Chicago, IL 60611-2645
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Peninsula Chicago
Updated 02/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 220 in Chicago
Location
4.9
Cleanliness
4.9
Service
4.8
Value
4.3
Travelers' Choice
The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage. The Peninsula Chicago has proudly received a Forbes Travel Guide Five-Star rating each year since its opening, and most recently in 2018. It is our pleasure to announce that The Peninsula Chicago has been named the #1 hotel in Chicago and the #2 hotel in the USA in 2018 by U.S. News and World Report. In 2017, The Peninsula Chicago was honored to be recognized by Travel + Leisure in their 'Travel + Leisure World's Best Awards' as the Best Hotel in Chicago.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
iPod docking station
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English
Hotel links
Special Deal:Complimentary Breakfast for Two and Daily Valet Parking
2042Reviews21Q+A100Room tips
Traveler rating
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Liz P wrote a review May 25
2 contributions
From the time we entered this beautiful hotel we were greeted with 5-star hospitality. Micheal at the front desk made sure our room was ready after a long day of traveling with delays. Morgan and Joy, the concierges, were helpful getting reservations during the busy time of the Chicago Food Show. My husband and I enjoy swimming and this pool is one of the nicest indoor pools we have ever swam in. The only downside is the small water bottles and no place to fill your own water bottle. I can't wait to visit this hotel every time we come to Chicago, I hope they bring water stations next time.
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Date of stay: May 2022
Rooms
Service
Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded yesterday
Dear B9122EVlizp, Thank you very much for sharing your review and for the kind words about our staff! We will be sure to pass your message along to them. Also, we are delighted to read that you enjoyed your stay and the indoor pool. Thank you for your feedback regarding the water stations. We look forward to welcoming you again during your next trip to Chicago. Warm regards, Maria Razumich-Zec Regional Vice President & Managing Director
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EdwardsDE wrote a review Dec 2021
Nashville, Tennessee15 contributions23 helpful votes
+1
Hotel's Favorite
Have you ever heard of some millionaire living full time in a hotel and wonder “Why would they do that? It can’t be THAT comfortable.” This may be what you think before visiting The Peninsula Chicago, but after your visit you will wish you could live there. It was my third time visiting this hotel and it remains at the top of my list based on the service, comfort and design. At the Peninsula Chicago, you will feel as if you are transported back in time where service and the little details really matter. We were warmly greeted at check-in by Laura who was beyond helpful during our stay by offering suggestions, securing last minute dinner reservations and making sure we had everything we needed. She even let the restaurant know we were celebrating a birthday which was acknowledged by the wait staff during our meal. Laura’s friendliness and professionalism, her attention to detail, made all the difference and is exactly what I have come to expect from the Peninsula. We booked a King room with an upgraded view. The view in this particular room was just ok - I’ve had better ones at this hotel in the past - but the rooms are what really set this hotel apart. Everything has a purpose and a place in the room; they are just so well designed, even the couch has built in coasters. The bathroom is comfortable with a TV built into the wall by the tub, a separate toilet and shower, a makeup mirror and two wall mirrors with counter space which is great for couples getting ready at the same time. The room is electronically controlled by iPads on both sides of the bed as well as remotes and wall panels - from there you can set the lights, temperature, look at dining menus and hotel amenities, and even let housekeeping know if you would like privacy or your room cleaned. In the drawers next to your bed you’ll find outlets and charging stations, and the desk has every amenity you would need for business purposes (even a drawer with a printer!) The closet is exceptional - plenty of built in drawers, nice hangars, space for luggage and shoes, and a large dressing mirror on the wall. The safe is tucked away in a drawer and includes jewelry storage which is so thoughtful. They also offer same day laundry service for a charge if you need something cleaned in a pinch. The minibar is well stocked with a cold fridge, coffeemaker and great snacks. We had room service multiple times - breakfast, late night, and through Shanghai Terrace. The service was great with just a few mishaps on the very busy Monday morning and these were quickly corrected. The late night menu is rather limited right now so if you have dietary restrictions make sure to keep that in mind before relying on that option. We also tried the rooftop bar - food portions were large and delicious, and the cocktails were excellent. It’s the little things though that set the Peninsula Chicago apart. The warm welcome and assistance offered throughout your visit, the plush slippers and Diptyque soaps, the ease of changing your room temp or adjusting the lighting without leaving the bed, the restful sleep you get with the heavy drapes pulled and a room set off from the hallway by a nice foyer. And if you forget something you will be delighted with what the housekeeping department offers - in our case it was a small shaving cream and an elegant disposable razor with a wooden handle. At the Peninsula you will be greeted by name in nearly every interaction and if there is a lapse in service, it will be appropriately addressed and corrected. During our last visit we had a slight service issue at Shanghai Terrace which we mentioned to the front desk and before we left this was fully addressed by the restaurant and we were beyond pleased with the experience. This is the Peninsula experience - the front desk will do what they can to make your stay enjoyable and relaxing without any pretension whatsoever. Upon checkout we were assisted by Isaac who was so friendly and helpful in assisting us with luggage storage. He also gave me some great traveling tips for a trip I am hoping to take to Tokyo in the future. Yes, you will pay a hefty price to stay at the Peninsula Chicago but this is one of those few places in the world where it is worth EVERY penny. You won’t regret it and you will wish you could live there.
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Date of stay: December 2021Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Dec 30, 2021
Dear EdwardsDE, We are very humbled to read your review of The Peninsula Chicago. Thank you so much for your generous praise and for being a loyal guest of The Peninsula! We appreciate all of your thoughtful words about our staff, and will be sure to pass the kudos along to everyone, including Laura and Isaac from our front desk team. Again, we can't thank you enough for your glowing review. We hope to welcome you back in the future for another stay! Warm regards, Vince Reyes Hotel Manager
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JoL wrote a review May 16
10 contributions
2 rooms (Grand Premier King and Grand Premier Double) for 4nts. Requested they be nearby, and they were right opposite. Laura at front desk was wonderful, as were all staff we came across. Loved breakfast (with 1 vegan it isn’t always easy, but the choice was varied and delicious). Everyone knew our names and went out of their way to be helpful. Rooms were exactly as described - beautiful. Room service was quick and well presented. Housekeeping was outstanding. Nice swim in the pool - the concierge notified them we were on our way. Gave us a late check out so we had a room until our transport arrived. Our experience was faultless - as with all Peninsula hotels we have stayed in. Will definitely return. Highly recommend staying here for a superb stay!
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Date of stay: May 2022
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded 1 week ago
Dear JoInMilan, Thank you for sharing your kind recommendation of The Peninsula Chicago! We are humbled when reading your review of your stay. Thank you for the wonderful words about our staff also, including Laura at the front desk and the housekeeping team. We will be sure to pass along your praise. Thank you again; we look forward to welcoming you back in the future! Warm regards, Maria Razumich-Zec Regional Vice President & Managing Director
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aripbekovaidos wrote a review May 10
15 contributions3 helpful votes
This is what I call a 5 star service, hotel and a food! We stayed for 3 nights and we were amazed! I stayed in all those other amazing top notch 5 stars hotels like Waldorf or Ritz but this is another level! Starting from the check in, we were checked in by this lovely woman ( unfortunately don't remember her name) but she had a Bob hair which is short and she provided a great service, I personally think that's how all the front desk people should work! She explained everything in details, very slowly, greeted us, told about the hotel's history and showed us around the hotel! And of course checked us in a very beautiful room! As for the room, it was beautiful, big and very spacious, modern and well thought! It was like staying in a smart room! Overall hotel is gorgeous! I really liked that the front desk is located on a 3rd floor or maybe higher don't remember, because it was March and very cold outside and it would have been a very inconvenient to get checked in right at the entrance of the hotel! Also Chinese restaurant and a bar at the hotel are must visit places! We wanted to stay at the Ritz or Waldorf but really happy that we ended up staying in this AMAZING 7 stars hotel! Highly Recommended!
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Date of stay: March 2022Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded 2 weeks ago
Dear aripbekovaidos, Thank you for your kind words and recommendation of The Peninsula Chicago! We are humbled to read your feedback about the service provided by our staff. We are delighted that you enjoyed your stay with us, including the guest room and restaurants. Thank you for choosing to stay with us during your visit to Chicago! We hope to welcome you back again in the future. Warm regards, Vince Reyes Hotel Manager
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dsw wrote a review Mar 2022
4 contributions2 helpful votes
Great location, and awesome suite that was well laid out, and quiet despite being right off Michigan Ave. The staff and service was excellent. It’s highly recommended. The only downside was the on-site dining was just ok, but many other options around, and not considered in 5-star review for the hotel
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Date of stay: March 2022Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Mar 30, 2022
Dear Dan W, Thank you very much for your kind recommendation of The Peninsula Chicago! We are delighted that you enjoyed the location of the hotel, the suite, and the service provided by our staff. We hope to have the pleasure of welcoming you back again soon! Warm regards, Vince Reyes Hotel Manager
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Stephanie Nieszel wrote a review Mar 2022
Inverness, Illinois158 contributions101 helpful votes
+1
Took my daughter here for spring break. We had a great time. Used the pool/ room service for dinner and breakfast. They treated my daughters American girl doll like a VIP. All the staff is great and very friendly. Great location to shopping and walking.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Mar 28, 2022
Dear Stephanie Nieszel, Thank you for sharing your review of The Peninsula Chicago! We are delighted to read that you and your daughter enjoyed your stay with us for spring break. Thank you for the kind words about our staff; everyone will be happy to read this. We hope to have the pleasure of welcoming you both back again for another stay soon! Warm regards, Vince Reyes Hotel Manager
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GavinBlair2 wrote a review Mar 2022
Des Moines, Iowa61 contributions10 helpful votes
We spent our anniversary weekend here in mid March. It is truly one of a kind romantic hotel. You never feel like any detail is missed from always recognizing this special day for us to the moments in passing they help with anything. It is truly a 5 star experience from check in to check out. We did room service for breakfast each day which arrived around 30-45 minutes after ordering. They also give you the choice to have in room setup or not. They do a turn down service which is great. Overall just an amazing stay, the only thing is we didn’t love the new rooftop bar. I wanted the old fireplace bar they used to have on that lobby level. The rooftop bar has no character to it and felt sterile. That being said, there are so many amazing restaurants and bars nearby it didn’t put a damper on anything.
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Date of stay: March 2022Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Mar 22, 2022
Dear Gavin B, Happy Anniversary! Thank you for choosing to spend your special weekend with us at The Peninsula Chicago. Also, thank you for leaving such a kind review. We are delighted to read that you enjoyed your stay overall, from room service to turndown service. We appreciate the feedback regarding Z Bar as well. Thank you again. We truly appreciate your business and hope to have the pleasure of welcoming you back again soon. Warm regards, Vince Reyes Hotel Manager
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jan292929 wrote a review Mar 2022
Chappaqua, New York22 contributions11 helpful votes
This hotel does everything right and then some! The staff is so accommodating; they can't do enough for you. From Isaac at check in to Gabrielle in Z restaurant to Xeuping in housekeeping to Tina in the spa, everyone was top notch and so kind. I can't wait to come back!
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Date of stay: March 2022
Value
Cleanliness
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Mar 21, 2022
Dear jan292929, Thank you for your glowing review! We are very appreciate of your kind words about our staff and we will certain pass the praise along to them. Also, we are very pleased that you enjoyed your experience overall - from your stay to Z Bar to the spa. We hope that we have the pleasure of welcoming you back for a future visit! Thank you again. Warm regards, Vince Reyes Hotel Manager
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Kim R wrote a review Jan 2022
Birmingham, Alabama1 contribution
What a delight to stay at this wonderful hotel! From the lovely Joy and Danny at check-in to a beautifully appointed guest room (with literally everything you could possibly need or want) to Hector out front who solved all of our transportation problems, this hotel and its staff deserves the highest praise. We loved every second of our brief stay and cannot wait to return. Thank you to the Peninsula for making travel fun (and safe) again❤️
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Date of stay: January 2022Trip type: Traveled
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Response from Peninsula Chicago, General Manager at The Peninsula Chicago
Responded Jan 24, 2022
Dear kimrC4986NR, Thank you for sharing your wonderful feedback regarding your stay and your kind words about our staff! We will certainly pass along the praise to Joy, Danny and Hector. We are delighted that you had a fun travel experience at The Peninsula Chicago. We hope to welcome you back again in the future! Warm regards, Vince Reyes Hotel Manager
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Lisa A wrote a review Jan 2022
3 contributions2 helpful votes
I was hoping not to have to write this review and waited three weeks to hear back from Vince or Betsy at the management level, but sadly after calling and leaving several messages, I never heard back. Terrible customer service, to not even return several phone calls. We travel to Chicago every year around Christmas time and decided to stay at a supposedly 5 star hotel. The hotel is very pretty to look at, however their service is terrible. What we experienced in a time of Covid was disgusting to say the least. The hotel had a basketball team staying in the hotel for the night to play the bulls the next day. My husband purchased some food outside the hotel and walked upstairs right by the dining room where it was very full with patrons eating. He sat down right in the open upstairs and watched many basketball players and their staff show up to get tested for Covid. Instead of going into one of the Conference rooms they started right out on the open testing players and staff for Covid -19. My husband was shocked to say the least How can you test people right out in the open, right above where people are eating? How tone deaf can you be? ( they had to cancel the game that night, because they couldn’t get 8 members that didn’t test positive) We went to the front desk to let them know our concerns, what we heard back was utterly shocking. Adam at the front desk started to question my husband, asking him why was he upstairs? Who told him he could go there? We were confused? We didn’t know we weren’t allowed to use the hotel? , He was so disrespectful that our 14 year old daughter who was standing nearby asked why that man was speaking to her father that way. instead of apologizing for the whole thing, they acted as if my husband did something wrong. Yes, we decided to travel during Covid, however,we followed the guidelines. We all know the chances of being exposed to Covid, but The peninsula hotel put their guests in harms way by not using common Sense. We did encounter some very lovely staff members, but their total indifference and disrespect stands out!
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Date of stay: December 2021Trip type: Traveled
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PRICE RANGE
$734 - $1,149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the peninsula chicago hotel chicago, peninsula chicago, chicago peninsula
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
339
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Frequently Asked Questions about The Peninsula Chicago
Which popular attractions are close to The Peninsula Chicago?
Nearby attractions include The Magnificent Mile (0.09 miles), The Escape Game Chicago (0.2 miles), and EscapeHouse Chicago (0.2 miles).
What are some of the property amenities at The Peninsula Chicago?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Peninsula Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Peninsula Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Peninsula Chicago?
Yes, valet parking is available to guests.
What are some restaurants close to The Peninsula Chicago?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, The Capital Grille, and Do-Rite Donuts & Chicken.
Are there opportunities to exercise at The Peninsula Chicago?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Peninsula Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Peninsula Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Peninsula Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Peninsula Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), The Rookery Building (1.2 miles), and Macy's on State Street (0.8 miles).