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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

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#42 of 188 Hotels in Chicago
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Fairfield Inn & Suites Chicago Downtown\/Magnificent Mile
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1,433 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
Dunkirk, Indiana
1 review
Reviewed 2 days ago NEW

Normally being a Platinum Elite Member means being recognized as one and a normal upgrade. Not at this hotel... The Valet seemed put out that I was using the service and the room view was terrible. There are several eateries across the street that made things easy.

Helpful?
Thank roybunch
Dayton, Ohio
1 review
Reviewed 3 days ago NEW

As a Platinum Premier, my wife and I stayed 11/24-25, 2016 at the Fairfield Inn & Suites Chicago Downtown/Magnificent Mile under reservation # 91071181. Our rating is based on the exceptions below. Additionally, the room was small and the decor was unimpressive, including the lack of a mircowave: a- No extra pillows as requested b- No room upgrade provided when... More 

Helpful?
Thank tmetz959
Susan S, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Thank you tmetz959 for taking the time to share your feedback with us. I'm sorry that you were not satisfied with your stay. I have shared your feedback with our team to better improve our service. We do hope that the next time you visit Chicago that you give us another opportunity to showcase our hotel and service. More 

Cold Spring, Kentucky
1 review
Reviewed 3 days ago NEW

The location of this hotel was great. You are within walking distance or a short cab ride to everything. The staff was very friendly and helpful. Unfortunately the room was very small with few amenities. There is no hotel parking. There are no hotel bars or restaurants.

Helpful?
Thank rpmseb211
Ribeirao Preto, SP
Level Contributor
1 review
Reviewed 4 days ago NEW

Fiquei hospedada durante 1 semana. A localização é excelente pois é próximo da Av. Michigan local com comércio intenso e próximo a bons restaurantes. Fácil acesso para aqueles que querem se locomover por ônibus e metro. Desde o check in até o ckeck out o staff foi muito solicito (Ms Shibani and all of them). O café da manhã é... More 

Helpful?
Thank Ma Gloria C M
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Ma Gloria C M, Thank you for your stay and review. We are so glad to hear that you found our location to be exciting and convenient and our breakfast to be of a delicious variety. It is also wonderful that you were so pleased with our customer service, and we'll be sure to pass your compliments along to... More 

Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 days ago NEW via mobile

The location of this hotel was great. Easy über anywhere (about $25 from midway for three passengers) and walking distance to many sites, activities, and shopping. The staff members were accommodating and welcoming. I booked two rooms. I did not call ahead to specify or clarify the need for multiple beds or adjoining space....this is totally my bad. We got... More 

Helpful?
Thank bridges c
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear bridges c, Thank you for your stay and positive feedback. We are thrilled to hear how pleased you were with our convenient location and friendly staff members. It is also great that you felt so comfortable in our rooms and had a wonderful trip with family. We hope to see you again! More 

Indy
Level Contributor
460 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 1 week ago via mobile

We booked here because it is part of my work program. Boy am I glad we stayed and we will return. The staff is unbelievably polite and accommodating. Check in process was a breeze with the online app and our room was ready when we arrived. Room 838 was perfect. Great location and great corner views. Breakfast was very good... More 

Helpful?
Thank IndySig
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear IndySig, Thank you for your stay and review. We are happy to hear that you found our rooms to be comfortable and our location to be optimal. It is also great you were so pleased with our level of customer service, and we will be sure to pass your kindness along to Javier in particular. We hope to see... More 

Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Clean rooms Like no Carpet Tv had problems maybe because of construction Concierge is very nice Second stay with grandchildren I like new remodeled decor Breakfast attendants are very accommodating I would like more protein and less carbs on breakfast and more inviting seating Especially When overcrowded I like the idea that I was contacted several times by the manager.... More 

Helpful?
Thank Susan G
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Susan G, Thank you for your stay and happy birthday! It's great that you enjoyed our clean rooms and excellent location. We're glad you were so pleased with our customer service. We hope to see you again soon! More 

Kernersville, North Carolina
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

I had a lovely stay at the Fairfield Inn Chicago Downtown. The room, though not large, was modern, comfortable, up to date, and well appointed. The staff was friendly and helpful. Unfortunately, on the third night of my stay a young family was placed in the room adjoining mine. I have traveled extensively with my own young kids and understand... More 

Helpful?
Thank Aimee L
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Aimee L, Thank you for your stay and review. We are so happy to hear that you found our rooms to be comfortable and modern and our staff to be friendly and helpful to you. We apologize for the level of noise you experienced. We hope to see you again! More 

Bucks County, Pennsylvania
Level Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago

Small room, very little surface area for suitcases, open hanging area and mostly back-lighting at the sink which makes shaving (and, I imagine, make-up application) tricky. But, my biggest warning has to do with the hard surface floors. Yes, nice to look at, but in the case of Room 503, I could hear EVERYTHING that went on in adjoining Room... More 

Helpful?
Thank WasOnce
Susan S, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Thank you WasOnce for taking the time to share your experience with us. I'm very sorry that the room was unsatisfactory for you. Our queen rooms are the smallest we have on property, but we offer larger rooms that are non connecting rooms. We hope next time you visit Chicago that we have the opportunity to have you with us.... More 

Rochester, Michigan
1 review
Reviewed 2 weeks ago via mobile

Everything was great-location, well updated, great service. The only drawback was that the pillows smelled bad like dirty old pillows. They really should have pillow protectors on the pillows. If this were fixed it would be a much better experience.

Helpful?
Thank mf1234002
Management response:

Thank you for your review! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the smell of the pillows you your room. I have shared your feedback with our Housekeeping Manager to ensure this was an isolated issue... More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 

Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $102 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn
Hotel Style:
#4 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites Chicago Downtown/Magnificent Mile staff and other travelers.
26 questions
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Questions? Get answers from Fairfield Inn & Suites Chicago Downtown/Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for street view or you will see nothing”
 of 5 bubbles roybunch, 2 days ago | Read review
“Try to avoid street noise.”
 of 5 bubbles tmetz959, 3 days ago | Read review
“Ask for a room that faces Ontario Street. We were on the back side and faced construction of a new high rise.”
 of 5 bubbles Frick, 2 weeks ago | Read review
“Don't get one in the corner room. ASK and verify charges”
 of 5 bubbles 687lynnd, 3 weeks ago | Read review
“I think upper floor rooms were better and away from noise”
 of 5 bubbles ahmedghanem2015, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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