Lovely quiet hotel in the business quarter of Chicago. It’s about 5 blocks from millennium park but a direct walk along West Adam Street. Arrived in the evening and the hotel reception is tucked away from the main doors so it was a bit confusing but once you get your bearings and the hotel vibe you can see why it is set out like that. Food and drinks are not the cheapest but there are the usual fast food outlets nearby.
Everything about this hotel is great. Great service, great rooms, everything is clean. Staff is friendly. The location is perfect for both work and fun; the bar in the lobby has a great vibe. We really enjoyed our stay!
Great place to stay ,walking distance to everything. Close to subway blue line that connects to ORD, food and restaurant , shopping & Staff are always helpful special thanks …………………to Fatima & Merica!…………….definitely will stay again and recommend to everyone!…………..
I will truly never be able to say enough amazing things about the service we received for my wedding 3/19/22 at the W Chicago City Center!! From our first tour they clearly were the best option and showed the best service- Our tour was so much better than everywhere else that I was nervous it could just be a show that one time, but the W continued to go beyond my expectations throughout. The price point was great for what we wanted and they were so flexible. When we had last minute COVID drop outs, they came up with the idea to send those plates upstairs to our babysitters which was so sweet (made us look quite thoughtful but was actually their idea!!) I also felt I could be really transparent about money and where we wanted to spend/save which I think is really important for planning such a big and expensive day like this. Jill Natale is an example of incredible customer service!! She kept me calm through the whole process and made so many things we asked for happen- anything we asked for she immediately tried to make happen for us. I don’t think I ever heard a no from her. She wanted the day to look like our vision and we got that and more. Her vendor suggestions were great and aligned with the price/quality we were looking for. To be honest I don’t think I even needed an outside wedding planner because Jill was so great. Close to the wedding I would just defer family members to Jill, which I don’t even think was actually her responsibility, and she would help with their reservations and other requests and they would always end up texting me telling me how amazing jill is !! My whole family literally just kept going on about how great Jill is. I currently a physician in training so it was very hard for me to balance planning, and Jill made the planning process seamless for me even with how busy I was!! I don’t think I ever had to follow up on a thing, she was always on top of everything. Fatima at the front desk was always willing to help with anything I needed even when I didn’t ask!! I was trying to do something last minute the morning of the wedding and without even asking her, she handled it for me. Our families loved Fatima and wanted us to make sure we shouted her out for how great she treated everyone. She seemed to know not only me and zack but so many names of our friends and family which was so nice! Juan at the restaurant/ room service kept everyone smiling and happy! Everyone remembered him and would mention him to me because he made all of our meals so nice and brought such joy to every setting. It was so fun to come down and eat with different members of my family and have him serving us, we all loved him! The night of the wedding and morning after the wedding there we had help from another member of the team (I am soo sorry I forget her name- I don’t think I met her until the after party so I was all over the place by then- she had longer dark hair)!! She was also great and kept everything organized and smooth so I didn’t have to worry about it. If we had any questions she sorted it out right away and helped us end the wedding night on a great note. Israel was the first point of contact at the door and provided a great first impression. Reynaldo was also wonderful! Everyone just kept commenting how overall everyone at the W was so great to them (not just the bride and groom which is so nice to know how well our guests were treated). My family all commented that the doorman were great all weekend. The FOOD was incredible and everyone also raved about that- from the restaurant to room service to our entrees. The hotel overall is so beautiful. I can not wait to see the pictures from getting ready in the EWOW suite. There was so much room and it was such a great background for photos the morning of. I loved our cocktail area in the plateau. One of the reasons I picked this hotel was because it still had these beautiful accents of chicago history being an old hotel, but the ballroom and hotel rooms were sleek and modern- it was hard to find that combo in chicago. I am kind of picky and i honestly never thought that the ballroom would end up looking like the idea I had in my head, but it was truly even better and walking into the ballroom for the first time is one of the best memories I have from the wedding. I still can’t believe how incredible it looked. Overall besides the beauty, price and location, I mostly picked W city center because of the great service and I finished up the weekend the most happy with how wonderful the service was. It truly made the weekend. I was a very nervous bride and it was great to be surrounded by support and people who wanted me to be happy! There were two small instances of things that we weren’t thrilled with (one before the wedding and one after the wedding, nothing the day of), and they immediately adjusted both of them for us and were willing to work with us with those two things - they weren’t major problems but of course things wil come up that we will question and it was really lovely that instead of just telling us that’s how things were, they looked into it and ended up adjusting things for us very quickly. Even through they weren’t big issues, things will come up and so I think it’s a really positive thing that when something did come up they handled it so well and in such a way that was not stressful for us. Especially in the time of COVID, you never would have known the likely chaos going on behind the scenes amongst the service industry- it was fantastic. When we toured venues everyone seemed to be a little shaky after COVID and short staffed. I am sure these issues were everywhere, but the W seemed organized and on top of everything. Other places seemed to be explaining why service was different than pre-pandemic, but at the W things seemed to somehow be running perfectly. My whole family also knows all of the names of everyone because they also provided such great assistance to them. It was so important for me to share the city I love with the people I love and the W staff was a huge part of giving everyone a great chicago experience. Everyone keeps talking about how amazing the service at the hotel was- it really put the final touch on a perfect weekend for us. Sorry this is so long but like I said, I will never be able to say enough good things and could keep going…!!! Thank you so much for a perfect wedding weekend!!…
We enjoyed staying at the W Chicago for a Saturday overnight. We are Platinum status with Marriott, and while it was disappointing to learn that the lounge/breakfast was not a full benefit (they offered $10 credit to room service), the rest of our stay was very nice. Staff at check-in was wonderful; we appreciated Garrard helping us with our bags. Our Mega room was quite large (if somewhat strangely laid out--all furniture in a row in a long room). We stayed in room 2115, very quiet and far from the elevator--also not on the train side. The gym is well equipped and was very clean. There is a Peloton bike. The hotel is about a mile walk / short Uber to the museum district, easy walk to the Art Institute, and close to theaters.
I was attending a conference at the W. The food and service was good. During my visit my phone battery died and I didn't have time to run out between meetings to get a charger. Tyler at the front desk was nice enough to lend me his, enabling me to get back to work with a functioning phone.
Stayed two nights over Thanksgiving. Not the first time I’d stayed here and previously rated it very highly (when Starwood). Location is great. Next to Willis Tower and in walking distance to Magnificent Mile, bars and restaurants. Building and lobby is great and true to W style and atmosphere. Comfortable room. Get one on a high floor as the L runs by the hotel and could be noisy! Self parking is opposite and very convenient, BUT very expensive!! Hotel has no affiliation and can’t validate with a cheaper rate. However, chargeable Wi-fi!!!!!! What a joke! Housekeeping isn’t great. Room wasn’t clean and we found a maxi pad down the side of the mini bar! Told reception and they didn’t seem interested, but cleaned up next time round. Given I’d stayed before I know how good it can be, but left disappointed this time!…
If you are looking for a big downtown hotel with luxurious appointments and tons of attentive service, stay somewhere else. If you are looking for a convenient city center location, a beautiful old building repurposed as a unique small hotel with an artsy urban vibe, this may be the place for you. I really liked the more intimate feel, the classic architecture and very cool bar at the entrance to the hotel. I also enjoyed the comfortable beds, good quality breakfast and outstanding location for our needs on this trip. We were looking for a Marriott property that was an easy walk from both Union Station and the CTA Blue line. It is only a few blocks from both. I was able to use my Suite Night Awards to upgrade to a larger room than standard. It was very spacious but this used to be automatic without using Suite Night Awards. Now the reasons for only three stars. This was probably the worst water pressure we’ve ever experienced in a supposedly world class hotel. I am home today and can’t wait to shower in my own bathroom the finally get all soap out of my hair. The pressure at the W was that bad! This was my first Marriott stay since reaching Titanium Elite. In lieu of the executive lounges which remain closed indefinitely (I have my doubts that Marriott will ever reopen them), they offer breakfast at whatever venue the hotel has to serve it for elite members Platinum and above. This hotel offered me a very ungenerous $10 pp toward their expensive breakfasts average about $30 pp. We could have eaten in the city for less without their $10. This annoyed me but the thing that really pissed me off was they didn’t explain to me that I had to ask the server for our $10 pp credit at breakfast or else they wouldn’t know and will charge full price. What?!! They really can’t come up with a way to automatically credit it like almost every European Marriott owned property?! Go back to the stupid paper vouchers if you have to. Whatever it takes! Marriott management, you really need to pay attention to these comments. I am a very seasoned traveler and understand better than most what a difficult year this has been for the hotel industry. But I also have the experience of other brands (the one you’d care about is Hilton) and know they are handling these pandemic times MUCH better than you. Do better or you will find that when it is all over, many of your most loyal customers like me will have defected to another brand.…
Don’t stay here. Nice lobby but it’s a facade. The hallways are dated and there is no AC currently above the 6th floor. Originally reserved a Spectacular King room on the 17th floor but there was no AC so we requested another room and was given a show box of a room called a Wonderful King and let me say there is nothing wonderful about it. The room was also hot and took 24 hours to cool down. It was unbearable.
Excellent location in downtown Chicago - easy to walk anywhere along with access to public transportation. Gorgeous lobby, great professional and friendly service. Rooms were large and comfortable with large bed, lounge chair, desk and a great tv. It’s a winner!