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W Chicago - City Center

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4.0 of 5 stars 2,239 Reviews
#89 of 189 Hotels in Chicago
Certificate of Excellence
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172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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2,239 Reviews from our TripAdvisor Community

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Showing 2,166: English reviews
Shanghai Region, China
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“fun hotel”
4 of 5 stars Reviewed 2 days ago NEW via mobile

stayed in many W properties worldwide and it's the same experience everywhere . filed with chic and modern people . the breakfast here was fantastic . i had the best breakfast after staying a week in Chicago

Helpful?
Thank teo a
Denver
1 review
“fun, friendly, lively”
4 of 5 stars Reviewed 3 days ago NEW

Travelled for work - check in staff super friendly. Nice room, plenty of space - room didn't feel constraining as many do. Only downside was the overlaid TV system and remotes are poor - frequently had to push buttons dozens of times to get TV to turn on, to get off the preview channels to turn off - these systems... More 

Review collected in partnership with this hotel

Helpful?
Thank andybrawer
Solihull, United Kingdom
Level Contributor
4 reviews
“Great Hotel for Central Chicago”
5 of 5 stars Reviewed 3 days ago NEW

I was a party of 10 staying in Chicago for a birthday party over 5 days. We found the hotel great! It was central, clean, had a great bar downstairs and was handy for all local amenities. The staff were great too! I'd stay there again

Review collected in partnership with this hotel

Helpful?
Thank Mike N
Chicago, Illinois
1 review
“Staff Service Superb”
4 of 5 stars Reviewed 5 days ago NEW

We had a terrific stay at W Chicago. The lobby has a great vibe and set the tone for a great weekend visit. Our accommodations were comfortable and chic, and I really liked the Bliss amenities in the room. The staff members we encountered could not do enough to make sure our stay was exceptional. I have to single out... More 

Helpful?
Thank ncaa2016
San Francisco, California
1 review
“Less than neutral experience”
2 of 5 stars Reviewed 5 days ago NEW

Over the past four years I've stayed over 500 nights in various Marriott and SPG hotels; I've never written a review. This hotel was 2/5 for me. Nothing was terrible but everything was underwhelming. I'm just going to list my observations in point form: - the checkin process was speedy but the front desk didn't make you feel like they... More 

Helpful?
Thank davidgeorgecampbell
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good customer service”
5 of 5 stars Reviewed 6 days ago NEW

I left an iPad in the room and Omar Pereda was kind enough to take care of the situation and keep it safe. The Hotel was neat and well placed but most of all , I always like to be able to say thank you. Thank you Omar.

Helpful?
Thank James H
WI
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“First W experience was a success!”
4 of 5 stars Reviewed 1 week ago via mobile

This was my first time staying at a W and overall the experience was very good! The good: -the lobby was great for lounging and talking and the wifi signal is strong -the banquet facilities were very nice -beds were comfortable -location was great, easy walk to Millennium Park and other sights The less good: - the lighting in the... More 

Helpful?
Thank JWHoffs
sp
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Convenient but noisy”
1 of 5 stars Reviewed 1 week ago via mobile

Stay 2 nights as part of my personal extension after a business trip at milwaukee. Not only is the room rate overpriced but the hotel room is really badic compared with hotels in asia. The cafe was always crowded as it's located at street level and many walk in customers go to the cafe. So as a hotel guest i... More 

Helpful?
Thank rainbowfeiyi
Venice
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A disappointing stay”
2 of 5 stars Reviewed 1 week ago

While I generally have had positive experiences in W hotels, the one in the Loop in Chicago has always managed to disappoint a bit. The concierge is frequently unavailable ("leave a message"), requests for a room on an upper floor are ignored (with excuses), internet is charged and expensive (for a stay at over $500 per night). While these are... More 

Review collected in partnership with this hotel

Helpful?
Thank Andrew H
Cincinnati, Ohio
1 review
“Great Hotel in the City”
5 of 5 stars Reviewed 1 week ago

The hotel and hotel room was very nice (clean and well kept) and very equipped for business travelers. Staff was very courteous and helpful. Only downside, my room was right by the ice machine room and a mechanical room. I was woken up every hour or so throughout the night due to various noises coming from those rooms. I asked... More 

Review collected in partnership with Amoma.com

Helpful?
Thank 79kerris
Questions? Get answers from hotel staff and past guests. Ask a question

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    Staying in Downtown / The Loop

    Neighborhood Profile
    Downtown / The Loop
    Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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    Questions? Get answers from hotel staff and past guests. Ask a question

    Amenities

    Highlights
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    About the property
    • Wheelchair access
    • Non-Smoking Hotel
    • Pets Allowed ( Dog / Pet Friendly )
    Food & drink at the hotel
    IPO
    IPO
    4 of 5 stars 97 reviews
    Cuisines: American
    Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    In your room
    • Air Conditioning
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    Services
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    Official Description (provided by the hotel)
    We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

    Additional Information about W Chicago - City Center

    Address: 172 West Adams at LaSalle, Chicago, IL 60603
    Location: United States > Illinois > Chicago > Downtown / The Loop
    Price Range: $154 - $634 (Based on Average Rates for a Standard Room)
    Hotel Class:4 star — W Chicago - City Center 4*
    Number of rooms: 369
    Reservation Options:
    TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Hotwire, Priceline, Hotels.com, Orbitz, Travelocity, Odigeo and Jetsetter so you can book your W Chicago - City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    w Chicago - City Hotel Chicago
    w Chicago City Center
    w Hotel Chicago
    w Hotels Chicago
    Hotel Style:
    #24 Spa Hotel in Chicago
    #55 Luxury Hotel in Chicago
    #55 Romantic Hotel in Chicago
    #61 Business Hotel in Chicago
    #74 Family Hotel in Chicago
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    Questions & Answers

    Here's what travelers have asked, with answers from W Chicago - City Center staff and other travelers.
    10 questions
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    See all questions (10)

    Questions? Get answers from W Chicago - City Center staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “Hard to give one - I've always had noisy rooms as the L is so close.”
    of 5 stars 461andrewh, 1 week ago | Read review
    “Beware if your room is located near the ice machine room and/or a mechanical room. Noises coming from those rooms throughout the night are very disruptive to sleep.”
    of 5 stars 79kerris, 1 week ago | Read review
    “Ask for higher floors to avoid terrible low floor view”
    of 5 stars stewartc401, 1 week ago | Read review
    “Turn the aircon as you get in - freezing cold!! ”
    of 5 stars 792LOUISEN, 2 weeks ago | Read review
    “Go high and ask for a room facing the inner court.”
    of 5 stars 680martinc, 2 weeks ago | Read review
    5 of 5
    Questions? Get answers from hotel staff and past guests. Ask a question
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