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W Chicago - City Center

Traveler (734)
360
Panoramas (50)
Room & Suite (549)

About

#136 of 204 hotels in Chicago
Location
Cleanliness
Service
Value
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago, Illinois. W Chicago - City Center is a 4-star downtown hotel nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Hotel links
Visit hotel website
Special Offer:Chicago Weekend Exclusive
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
295Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Neighborhood
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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2,833Reviews
18Q+A
100Room tips
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Popular mentions
This hotel is conveniently located pretty much in the centre of downtown Chicago, and can be easily reached by train from O'Hare airport. The reception area, bar and restaurant are modern, low-lit and noisy, whereas once you get to the accommodation floors, the hotel seems to
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Response from DeJuanAtCityCenter, W Insider at W Chicago - City Center
Responded yesterday
Hi and thanks for leaving feedback regarding your recent stay with us. Glad to hear that you enjoyed your stay overall, but surely disappointed to hear that your stay was anything less than perfect. You are absolutely correct, having been built in the late 1920's, our storied property has seen its share of seasons. Rest assured though, we are constantly making updates to the property to give our guests the experience they've come to anticipate from the W brand. I hope that on your next stay in the downtown Chicago area you allow us to make a more memorable impression.
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The hotel was really responsive when I reached out in advance for some help before my arrival. When we checked in, we were upgraded to a wonderful suite with a great view. I would gladly return to this hotel!
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Response from DeJuanAtCityCenter, W Insider at W Chicago - City Center
Responded 3 days ago
So glad to hear that you enjoyed your time in Chicago and even more thrilled that our talent here at W Chicago - City Center was able to amplify your stay with us. We'll see you on your next trip to the Loop!
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Upon arriving at hotel the valet staff was very helpful in explaining parking options. We had booked parking package for our overnight stay and gentleman allowed me to check in and verify which parking was included. When you enter the lobby it is very much what you would expect
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Response from DeJuanAtCityCenter, W Insider at W Chicago - City Center
Responded 4 days ago
So happy to hear that you enjoyed your stay and we can't wait to welcome you on your next Chicagoland trip!
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I stayed on the 11th floor in a cozy queen room on a Wednesday and Thursday night. Price was outrageous ($970 for 2 nights) but about the same price as other hotels in the area. The hotel is close to the train which I took for $3 from midway airport. When you walk in you see a
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Response from DeJuanAtCityCenter, W Insider at W Chicago - City Center
Responded 4 days ago
Thrilled to hear that you enjoyed your stay with us. On your next visit, simply let us know if you need a mini-fridge and we'll send one right up. See you on your next trip to downtown Chicago!
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As a loyal Marriott chain customer, this hotel is a disgrace to the Marriott brand. Room has strong odor of a gym locker room. Tile in bathroom is cracked, with chunks of grout missing. Bottom of tub had some sort of sticky substance and the enamel was chipping off. Hotel needs
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Response from DeJuanAtCityCenter, W Insider at W Chicago - City Center
Responded 1 week ago
Thanks for taking the time to leave feedback regarding your recent stay with us. Our guest feedback is important as often times it may pinpoint an area of needed focus and attention. As each of our guests here a W Chicago - City Center are highly valued, I was disappointed to hear that your stay was anything less than perfect and I do apologize for any discomfort brought upon by any aspect of our property. I have made our Engineering and Style department leaders aware of the issues you've listed. Each department is taking steps to locate and rectify the issues to make certain that this experience is not repeated. I hope that on your next Chicagoland visit you give us an opportunity to make a better impression. If your travels do lead you in our direction in the near future please reach out to me, the property's W Insider, directly, so that I can do my best to ensure a memorable stay.
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PRICE RANGE
$170 - $646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w chicago - city hotel chicagow chicago city centerw hotel chicagow hotels chicago
LOCATION
United StatesIllinoisChicagoCentralDowntown / The Loop
NUMBER OF ROOMS
369
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