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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

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521 North Rush Street at Michigan Avenue, Chicago, IL 60611-3646
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (507)
Room & Suite (252)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 214 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. Housed within the landmark McGraw-Hill Building, our Chicago, Illinois hotel features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. Offering the best of Chicago from right outside its doors, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is located on the Magnificent Mile, minutes from Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman.
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Room & Suite (252)252
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
VIP room facilities
Iron
Laptop safe
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Deal:Free breakfast with your stay
1121Reviews48Q+A100Room tips
Traveler rating
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Popular mentions
dseesel wrote a review May 10
Milwaukee, Wisconsin93 contributions59 helpful votes
You can't ask for a more centrally located hotel in Chicago (especially if you like being adjacent to Nordstrom), or a nicer staff -- from the valet to the front desk agent who gave us a free upgrade to a Michigan Avenue view. The hotel is quiet and comfortable, with special kudos for the comfy beds. Why four instead of five stars? Granted, we typically pay more reasonable rates at the Gwen vs. similar hotels, but I think the Marriott branding as part of "The Luxury Collection" is a misnomer. I would like to see a comfortable chair in the room (not just a desk chair), or a degree of tech that would qualify the Gwen as truly a luxury hotel. (I understand that COVID protocols have affected things like stocked minibars or even the menu selection in the restaurant.) On that point about technology...very surprising not to see any plugs on the right side of the bed to charge up my phone overnight. Also surprising that the TV in the room does nothing but play TV -- no "on demand." no menu of hotel services, no ability to stream from a smartphone onto the TV, not even a channel or program guide. So...no complaints about the Gwen (except you should repaint the flaking paint on the outside of the room doors!). You'll enjoy the people and the location, for sure, just don't expect "luxury" there.
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Date of stay: May 2021
Rooms
Location
Service
Room Tip: Best views facing Michigan Avenue.
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Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you so much for taking the time to share your feedback with us! We truly appreciate you providing us with this insight as we can only learn how to improve from these direct guest experiences! We hope to welcome you back on you next trip to Chicago!
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AClavijo wrote a review Oct 2020
Arlington, Tennessee14 contributions23 helpful votes
Hotel's Favorite
It was our family’s first time staying here and we were really impressed with the decor and cleanliness. Andrew checked us in and was very courteous and professional. Andrew acknowledged our Ambassador status and upgraded us to a suite on the 17th which provided some beautiful views of the Magnificent Mile. The room is stunning and very large for a place in Chicago as rooms usually run small. This hotel really cares about all the details and have taken Covid 19 precautions by sanitizing all touch points in the room. Location is great, two blocks from Chicago River and you literally have tons of restaurant options within a three block perimeter. Trust me, you cannot go wrong.
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Date of stay: October 2020Trip type: Traveled with family
3 Helpful votes
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rudy t wrote a review May 6
Park City, Utah206 contributions85 helpful votes
This hotel is great. It has a good vibe on the deck and bar. Location is excellent. You can walk out a door and be at the mall. Then out to Michigan avenue. The rooms are clean and laid out well. The staff is excellent. Helping you plan your trip and giving great recommendations to what to fo, eat, etc..
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Date of stay: May 2021Trip type: Traveled with family
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Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 1 week ago
Thank you so much for choosing The Gwen for you stay in Chicago! We are so glad that you enjoyed your time with us and we appreciate you sharing your experience! We hope to welcome you back on your next trip to Chicago!
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Atlantan1972 wrote a review Apr 2021
Atlanta, Georgia210 contributions127 helpful votes
We had a very nice room at the Gwen, it looked recently remodeled. The room was sealed when we entered for COVID precautions and the staff followed all COVID precautions. The room had a nice sized bath with separate shower, tub and toilet area and a large single sink. The bed was comfortable and the room had two chairs, a desk chair and club chair. The blackout curtains were good. I missed not having a coffee pot in the room but free coffee was available in the morning. There were lots of outlets for devices. Breakfast at the hotel was excellent, well prepared and fresh, but the breakfast area could use more staff. There was a lovely outdoor patio off of the lobby. You can enter the hotel from Michigan Avenue through the shopping center until 7pm, otherwise you must use the Rush Street entrance. The valet parking is very pricey at $75 per day but if you are just looking to park your car the $25 per day self parking (no in and out privileges) option across the street on Rush is a very good option. We would stay here again.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 2 weeks ago
Thank you so much for taking the time to share your experience with us! We are so glad you enjoyed your stay! We hope to welcome you back on your next visit to Chicago!
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Randy J wrote a review Apr 2021
Metro Minneapolis-Saint Paul, Minnesota10 contributions4 helpful votes
I spent the week at The Gwen Hotel on Buisness. From the time I checked I to checking out, all of the staff treated me so kindly. The restaurant & bar staff were so attentive & so helpful. My consistent Breakfast server, Michelle, went out of her way to make sure I had what I needed each day. The restaurant manager helped me with some fashion questions. The hotel is above a shopping center with Nordstrom’s and a couple of blocks from the river & Michigan Mile. I highly recommend this central hotel of Marriott. I’ll be staying there every time I go to Chicago.
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Date of stay: April 2021Trip type: Traveled on business
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Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 2 weeks ago
Thank you so much for sharing the kind words about your experience at the Gwen! We truly appreciate the feedback and will be sure to share it with our Team Members who made such a positive impact on your stay! We are so glad to have become your choice hotel of Chicago!
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Previous
PRICE RANGE
$206 - $637 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad chicago hotel chicago, chicago conrad
FORMERLY KNOWN AS
Conrad Chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
311
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Frequently Asked Questions about The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Which popular attractions are close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Nearby attractions include The Magnificent Mile (0.2 miles), The Escape Game Chicago (0.1 miles), and EscapeHouse Chicago (0.1 miles).
What are some of the property amenities at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, Do-Rite Donuts & Chicken, and Steak 48.
Are there opportunities to exercise at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago located near the city center?
Yes, it is 0.9 miles away from the center of Chicago.
Are any cleaning services offered at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
The staff speaks multiple languages, including English and Spanish.