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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

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521 North Rush Street, Chicago, IL 60611-3646
Lowest prices for your stay
Hotel direct offer!Daily $50 Dining Credit
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$489
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Free cancellation until 10/13/22
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$489
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Free cancellation until 10/16/22
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Traveler (580)
Room & Suite (331)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 217 hotels in Chicago
Location
4.9
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Laptop safe
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!
1301Reviews49Q+A100Room tips
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Most Recent
Kelly K wrote a review Oct 3
1 contribution
Stopped into the Gwen for a rooftop drink. Our server, Michael Ortiz, was a dream! The drinks were amazing, the view was beautiful, and Michael was an angel. Definitely recommend stopping here if you’re in the area.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded yesterday
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rdvankirk wrote a review Jan 2022
14 contributions8 helpful votes
Hotel's Favorite
The room was very clean and comfortable and beautiful, but most of all what we loved was how extremely friendly and kind every single employee was. From the front desk to the concierge to the restaurant to the cleaning staff, everyone was so kind and happy and helpful. We felt like the staff wanted us there. Thank you to the staff at The Gwen!
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Adams, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded Jan 5, 2022
Thank you so much for sharing the kind words about your experience at The Gwen! We truly appreciate the feedback and will be sure to share it with our Team Members. We hope to see you back very soon! Warm regards, Brian Adams, Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristal wrote a review Oct 3
1 contribution
My husband and I brought our angsty toddler for drinks on The Gwen rooftop. It was the perfect Fall afternoon and Michael Ortiz was the perfect waiter for our impromptu date day. He was welcoming and attentive - bringing fruit to help calm our fussy babe. It’s the go to spot and we can’t wait to go back!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded yesterday
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dylan wrote a review Oct 2
1 contribution
Excellent service and experience from Michael Ortiz. Ask for Michael! The pasta and the appetizers were very good. The charcuterie board with the mustard and the hidden manchego and the brie and the fog jam, good.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded yesterday
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tatabob wrote a review Sep 2022
Livingston, New Jersey48 contributions61 helpful votes
Spent 4 nights here. This is definitely a step up from a normal Marriott. Room is very nice and we were able to walk almost everywhere from this location. Ask for a room facing the outdoor garden to avoid any chance for street noise.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Room facing courtyard restaurant
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 4 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jillian O wrote a review Sep 2022
1 contribution
Spent the weekend at the Gwen and could not have been happier with our stay. Our room was spotless, well appointed, and had such a comfortable bed. All of the staff we encountered were helpful and friendly. The food (room service and terrace dining) did not disappoint, do order the chocolate chip cookies to your room. The only negative was that the service and ambience at the hotel made me feel like I shouldn't leave and see the rest of Chicago. Thanks Gwen, we will be back.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael M wrote a review Sep 2022
Los Angeles, California1 contribution
I've stayed here since it was a Conrad. The hotel portion has significantly improved over the years—a nice mix of activity and quiet. There could be a wider variety of breakfast items, but fantastic overall. What stands out is Vasso and her conference team. They went out of their way to ensure our offsite was set up perfectly. They were hands-on, made things simple, and checked in regularly. The entire team was thoroughly impressed and will be back to do it again!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sonya R wrote a review Sep 2022
1 contribution
i visited the bar (upstairs at the gwen) and was waited on by Brandon. He was wonderful, personable and helpful. The cocktails were delicious and also he’s pretty easy on the eyes *wink*. When he wasn’t available, Alex was extremely responsive and helpful in recommending drinks we would like! I cannot recommend the service enough, visit the Gwen if you come to Chicago!
Read more
Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gerry wrote a review Sep 2022
1 contribution
He took such great care of us. Please get the burger! It’s the best burger in the city. He kept the drinks coming and didn’t skimp on the dessert suggestions either. Why aren’t you there yet?! Get you some!
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy C wrote a review Sep 2022
Greensboro, North Carolina2 contributions1 helpful vote
Excellent, excellent, excellent. With a large group and lots of weddings to manage on a busy fall weekend, the prime terrace bar was always packed. No matter what hour it was, Michael managed to situate our group of 10 with luxury seating, priority kitchen service and speedy drinks. Granted, the entire team was stellar at The Gwen. But Michael was the star.
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Maira Arias, Guest Services / Front Office at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Thank you very much for sharing your experience at The Gwen. We are thrilled to hear you had such a wonderful stay and we truly appreciate the kind remarks. We look forward to welcoming you back hopefully very soon! Best, Mary Claire Murphy, Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$274 - $628 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad chicago hotel chicago, chicago conrad
FORMERLY KNOWN AS
Conrad Chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
311
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Frequently Asked Questions about The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Which popular attractions are close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Nearby attractions include The Magnificent Mile (0.2 miles), The Escape Game Chicago (0.1 miles), and EscapeHouse Chicago (0.1 miles).
What are some of the property amenities at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Conveniently located restaurants include The Capital Grille, Eddie V's Prime Seafood, and Do-Rite Donuts & Chicken - Streeterville.
Are there opportunities to exercise at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, guests have access to a fitness center during their stay.
Is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago located near the city center?
Yes, it is 0.9 miles away from the center of Chicago.
Are any cleaning services offered at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
The staff speaks multiple languages, including English and Spanish.