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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street at Michigan Avenue, Chicago, IL 60611-3646
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Certificate of Excellence

About

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Certificate of Excellence
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. Housed within the landmark McGraw-Hill Building, our Chicago, Illinois hotel features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. Offering the best of Chicago from right outside its doors, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is located on the Magnificent Mile, minutes from Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Free internet
Wifi
Public wifi
Paid internet
Internet
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Safe
Laptop safe
Flatscreen TV
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Value
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Languages Spoken
English
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Popular mentions
Eddie is the best bartender I’ve ever had the pleasure of meeting. He is kind, responsive, he learned my name and drink of choice immediately, and made my stay extra special. Love him. Love the Gwen!!
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The rooms here are very nice and the location is just off the Mag Mile, plus close to the El if you'd like to go elsewhere. Breakfast was great (I recommend sitting outdoors, if possible), and my wife especially enjoyed the potatoes that were served.
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Beautiful hotel in a great location. Rooms were large, modern and very clean. The staff were all very friendly and a special mention to Rory who handled our check in. Rory went above and beyond to ensure we felt welcome and had everything we needed. He elevated a very mundane hotel check in to a memorable experience. Would highly recommend this hotel for a visit to Chicago!
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We stayed here on a quick 4 day trip with our 2 teens and couldn’t have been more pleased with the comfort, beauty and friendliness of the Gwen. We upgraded to a suite, but it was a bit tight on sleeping arrangements with two teens and one pull out sofa. However it was beautiful and had the best view so we just let them deal with it :) Quick access to food, shopping, museums, anything you could want. They have a lovely bar and patio too Added bonus was the most amazing bath salt sachets!
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I went to the Gwen for a business meeting and was excited to go based on reviews. But after 4 nights, I’m left wondering- what’s the fuss? My room was a basic Marriott sized room with nicer decor and a better bed. I asked for a room with a view and ended up with a view of the side of a building about 20 feet away. The lobby, service, workout area, food are above the average Marriott but not a luxury hotel. The hotel is crammed in between a mall and Nordstroms - no real architecture at all.
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Response from Jeremy D, Front Office Manager at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Responded 5 days ago
Dear Ralph L, Thank you for taking time to share your feedback with us. We are deeply sorry to hear your experience did not exceed expectations. Our hotel is centrally located between Michigan Avenue & Rush Street in the iconic McGraw Hill building, which features the works of Gwen Lux, the namesake of our hotel. I would love the opportunity to hear more about your experience and can be reach by calling (312) 645-1500 or via email Jeremy.dasilva@thegwenhotel.com. Warm regards, Jeremy DaSilva Director of Front Office
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PRICE RANGE
$200 - $819 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad chicago hotel chicago, chicago conrad
FORMERLY KNOWN AS
Conrad Chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
311
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