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The Gwen, a Luxury Collection Hotel, Chicago

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#51 of 185 Hotels in Chicago
Certificate of Excellence
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The Gwen, a Luxury Collection Hotel, Chicago
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2,963 Reviews from our TripAdvisor Community

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Showing 2,793: English reviews
Indianapolis, Indiana
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location! This hotel is in the heart of the Gold Coast/Mag Mile- you can literally do a million things within walking distance. The staff at this hotel was amazing. I accidentally booked an accessible room, and they moved me with no issue- and even moved my bags while I was out. I was given two free drinks at the bar... More 

Helpful?
Thank Sarah D
Goshen, Indiana
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our room was exquisite and very clean. The staff was attentive. The hotel was very Old World charm meets modern day technology. I love that it is connected to The Shops at North Bridge. The rooftop deck/bar was a wonderful touch. I'd stay there again for sure!

Helpful?
Thank Kristina H
Mobile, Alabama
Level Contributor
277 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Just stayed one night of 5 in Chicago. I wish I would have stayed all 5 nights. Great location just off Michigan. Very friendly staff. Large renovated room with great bathroom. Boutique feel to this property. I would recommend to any one who likes top quality.

Helpful?
1 Thank chucksierke
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently booked this hotel to stay in Chicago after we got back from an international trip so that we could avoid even more traveling in one day. When we checked in, they upgraded our room. It is such a beautiful hotel and in a great location. It's close to just about everything! Fantastic room, very clean and comfortable -... More 

Helpful?
1 Thank Jaclyn S
Charlotte, North Carolina
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We arrived at the hotel and we're given a room that resembled a basement apartment. View and all. We complained and we're given a new room on a higher floor. When the bellman opened the door, we quickly realized that the room was occupied. You might think that the third time is the charm, but not this time. The 3rd... More 

Helpful?
Thank APT1234
New Orleans, Louisiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Couldn't beat the location,walking distance to everything! The Hotel brings the extreme to Luxury. The staff recommend a number of places to visit and all were on spot. We'll definitely be back. The Gwenn made our visit to Chicago very comfortable.

Helpful?
1 Thank JoeChristiM
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at The Gwen recently on our first trip to Chicago. The location was perfect for what we wanted and an easy stroll to shops, restaurants and Navy Pier. The room was clean and big enough for our stay. Stayed on 16th floor and although no view, very quiet and easy to sleep on very comfortable... More 

Helpful?
1 Thank Brad D
San Francisco, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Front desk was very welcoming, even bringing some treats to our room. All the staff were friendly and helpful, providing directions, taxis, service. Meg Stewart, the concierge was particularly helpful with advice, research and reservations. The hotel is just off Michigan Avenue 1 block from the Wrigley building so restaurants, museums, shops and the beach are all walkable. It's attached... More 

Helpful?
1 Thank emily916
Fairfax, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Location can't be beat. Large rooms. Best of all is the friendly and helpful staff members. Concierge Meg Stewart made our week at The Gwen extra special. From restaurant reservations, to research on every little detail we asked about, to her friendly demeanor, Meg was spectacular. She is a tremendous asset to the Gwen.

Helpful?
1 Thank smitch44
Detroit, Michigan
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel Accepted and confirmed reservation with Ages of my daughter and her friend (18 and 17) fully disclosed in the reservation request, but then would not check them in because hotel policy is that they require someone over 21 to be present at check-in. And they were not even nice about it. They wanted me off the phone when i... More 

Helpful?
3 Thank Christopher W
Cristina O, Marketing Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Dear Christopher W, Thank you for your review, and please accept my apologies for the inconvenience your daughter and her friend suffered as a result of their check-in issues. I understand how frustrating this must have been for all of you. We will certainly address the fact that our policies need to be clearly communicated from the very beginning of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Terrace Rooftop Bar
The Terrace Rooftop Bar
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $180 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#32 Luxury Hotel in Chicago
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