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The Gwen, a Luxury Collection Hotel, Chicago

#44 of 184 Hotels in Chicago
Certificate of Excellence
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521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
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Breakfast for 2 Included
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The Gwen, a Luxury Collection Hotel, Chicago
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2,930 Reviews from our TripAdvisor Community

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Showing 2,760: English reviews
Ashburn, Virginia
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here on business this week and really enjoyed it. Larger rooms than most, nicely decorated. Really good "conference food", and large lobby/Inside bar area. Great location, we were able to walk to all of the restaurants we visited, pretty easy to get to airport. My only negative, and small, the fruit pie "of the day" was fig, and really... More 

Helpful?
Thank Kevin L
Chicago
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed yesterday NEW

We came for dinner and drinks. In the course of almost 2 hours, we had two drinks each. Our server came and took our order, dropped off our drinks. He returned to take our food order and that's when everyone disappeared, for almost 45 minutes. The entire wait staff was inside somewhere, and no one seems to know where. When... More 

Helpful?
Thank chisoxbabe
Exeter, New Hampshire
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lobby has been updated again, twice in about three years. Tend to be going more for the sleek modern look now. I have been here a number of times for business but the location is perfect for shoppers, elevator from hotel takes you to shopping on Michigan Avenue. Bar staff is very friendly keurig in room, lobby has coffee on... More 

Helpful?
Thank Jim M
Jacksonville, Florida
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Gwen is a beautiful hotel on Rush Street, just a block from the magnificent mile. Eataly, great shopping (Oak St., Rush St., Michigan Ave), and good restaurants are walking distance. It was easy to walk to most places, and it was a fast and cheap Uber or Taxi to the theater district ($6-10). The beds were comfortable, and the... More 

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Thank bakerliza
Wilmington, Delaware
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for a long weekend to celebrate my husband's 40th birthday. Great location right in the middle of everything. Lobby is hip and trendy looking. Room was nice, but I didn't really see anything luxury about it. The bathroom was nicely updated with a good amount of counter space (though the layout was somewhat awkward). We had our... More 

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Thank greatone3800
San Francisco, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel was a fantastic place for my Chicago experience. I arrived to my reservation early, so my room wasn't ready. However, they encouraged me to make myself at home in the lobby or on the rooftop terrace. The free wifi worked on the terrace, so I was able to get some work done while enjoying a sunny Chicago afternoon.... More 

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Thank ripode
Raton, New Mexico
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I spent 2 days at the GWEN while visiting our 2 adult children in Chicago. What a SHARP, classy hotel. Rooms,furnishings, art work, comfort level, employees, ALL first class. One of the top, best hotel beds I have ever slept in. This hotel is at the top of its game. And then the location. Are you kidding... More 

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Thank Mark1255
Tampa, Florida, United States
Level Contributor
224 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I was looking forward to trying out a different SPG property in chi-town. The reviews had me worried and it is true that there is still work to be done. The lobby and bar area are largely finished and shows some promise. The rooms (at least the one we had) still need reviving. Ours had a distinctly corporate and boring... More 

Helpful?
Thank Kenneth P
Charleston, South Carolina
Level Contributor
186 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here over the 4th of July weekend and were treated so wonderfully by staff as SPG members. I love the Sheraton line of hotels and this one is especially lovely! Our room had a very large flat screen TV with Bose speakers, Keureg coffee pot, slippers, bathrooms, separate tub and shower, toilet with door, comfortable King size bed,... More 

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1 Thank marylou72
Milwaukee, WI
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I absolutely loved staying at this trendy and romantic/upscale hotel. Comfortable bed and pillows! The huge bathroom is like a mini spa because of the deep tub. I loved staying here! My room had a nice view of Willis Tower. Restaurants are within walking distance and numerous bus stops are close by too.

Helpful?
Thank wisconsin81
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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Terrace Rooftop Bar
The Terrace Rooftop Bar
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $223 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
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