We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
151 W Adams St, Chicago, IL 60603-3601
COVID-19 update: See the added health and safety measures this property is taking.Read more
4 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Expedia.com$224
Hotels.com$224
Priceline$224
Orbitz.com$224
Prestigia.com$224
CheapTickets$224
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (623)
Room & Suite (193)
Dining (26)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Chicago
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
Read more
Property amenities
Paid public parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Center with Internet Access
Parking
Paid wifi
Hot tub
Indoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Manicure
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Show more
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Russian, Spanish, Arabic and 18 more
Hotel links
Special Offer:Unlock Member Rates!
1812Reviews21Q+A100Room tips
Traveler rating
  • 1,088
  • 491
  • 143
  • 43
  • 47
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Autumn L wrote a review Jul 2021
1 contribution
Marriott should truly be embarrassed by this location, specifically because it's considered a "luxury" hotel. There was NOTHING luxury about this hotel. As a Marriott member traveling for business with a client, I was horrified by this experience. Not only was the room dirty and had stained sheets, but the staff was unbelievably rude. When leaving, we stored bags with the concierge for about 90 minutes while grabbing breakfast. Trusting the hotel with our bags should not have been an issue, again as this is considered a "luxury" hotel. We returned and loaded up the car at the valet - it was the hotels responsibility to make sure they grabbed ALL of the bags from the secure room, considering they're the only people allowed in that room. Not only did the hotel forget one of our bags, but it was the most important item (noted to the concierge before leaving for breakfast). They lost my clients CPAP machine, a machine that my client literally depends on to stay alive at night. A few hours later when my client returned home, she realized it was left. This was about 6pm on a Saturday and she only lives 3.5 hours from this hotel. Instead of correcting the error immediately and sending a courier with the (as any LUXURY hotel would), they instead were rude/ didn't call back when they said they would/ ignored myself my client for 2 days/ and finally landed on the only way for her to get the CPAP back was for her to drive herself 7 hours total (there and back) and retrieve it herself. The manager never called me back and the young lady I did get to speak to claimed "there's nothing they can do for me since the incident didn't involve myself directly". A luxury hotel would recognize that this very much did involve myself and the poor experience that my client had from a terrible organization is now a direct reflection of my business. My company has demanded to be reimbursed for the room and instead we've just been ignored. Management at this place should be fired. I'm still waiting for someone to call or email me back so here's your reminder JW on Adams! autumn@goodcompanyent.com
Read more
Date of stay: July 2021
Value
Rooms
Service
Trip type: Traveled on business
Helpful
Share
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 5 days ago
autumnl194 - Thank you again for bringing this concern to our attention. We appreciated the chance to work directly with the guest impacted by this opportunity to ensure we addressed the situation appropriately. We will be following up with our team to ensure opportunities like this do not occur in the future. We appreciate your time.
Read more
Stephanie G wrote a review Jul 2021
45 contributions66 helpful votes
Imagine walking into a wanna be high end hotel… yes that is this Marriott. The front desk staff is rude, dismissive and incredibly inadequate. I understand the service industry can be tough but please cut the blatant disrespect. This property is decent, the pool is dirty, gym also dirty and the rooms are just ok. Will absolutely never stay here again. Call down to the front desk for a laugh if you want to encounter stereotypical teenage acting adult. It’s quite sad that their staff is allowed to act in such a way. Marriott is becoming the Walmart of the hospitality industry sadly.
Read more
Date of stay: July 2021Trip type: Traveled with family
Helpful
Share
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 2 weeks ago
stephaniemicaela - We were very sorry to learn of your experience at our property. We appreciated the chance to connect with you directly regarding your concerns and truly hope you will allow us to showcase the high level of service we are committed to providing on a future stay.
Read more
cvu79 wrote a review Jul 2021
Atlanta, Georgia180 contributions134 helpful votes
Stayed a few days with family in a connected suite. The rooms were updated and had many nice features. Just wish the floors were not carpeted. Everything was clean and beds were great. Lounge breakfast was simple but good but happy hour food goes quickly so we didn’t get to eat. My complaint is that this hotel still uses tiny plastic bottles instead of more eco-friendly refillable shampoo/soap. Not sure why when Marriott has this options in their other hotels.
Read more
Date of stay: July 2021Trip type: Traveled with family
Helpful
Share
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 2 weeks ago
cvu79 - Thank you for your feedback and suggestions. We are glad we could host you during this trip and look forward to the opportunity to welcome you back!
Read more
Marianne R wrote a review Jul 2021
New Jersey165 contributions25 helpful votes
Centrally located.The hotel was very clean and well kept.We arrived in am from the airport and were readily given a room before check in time.The staff was friendly and each one went out of their way to make our stay enjoyable.
Read more
Date of stay: June 2021
Value
Rooms
Service
1 Helpful vote
Helpful
Share
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 2 weeks ago
Marianne - Thank you for joining us in downtown Chicago! We are delighted our team was able to make your stay enjoyable!
Read more
JPH7916 wrote a review Apr 2021
Chicago, Illinois157 contributions34 helpful votes
The spa was unreal. Couples massage for 50 min was perfect way to start the stay. Bed room was average size but bathroom was big. Marie in the spa was awesome setting everything up with special requests. Staff was friendly and accommodating. We would love to come back for another trip.
Read more
Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Share
Previous
123456
PRICE RANGE
$215 - $571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.2 miles), Hamilton (0.3 miles), and The Magic Penthouse (0.1 miles).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include Giordano's, Native Foods Café, and Italian Village Restaurant.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is JW Marriott Chicago located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Chinese, and Hindi.
Are there any historical sites close to JW Marriott Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (4.4 miles), The Rookery Building (0.06 miles), and Macy's on State Street (0.4 miles).