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151 W Adams St, Chicago, IL 60603-3601
COVID-19 update: See the added health and safety measures this property is taking.Read more
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JW Marriott
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Traveler (619)
Room & Suite (408)
Dining (65)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Chicago
Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#89 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Taxi service
Business Center with Internet Access
Paid public parking nearby
Paid wifi
Hot tub
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Manicure
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Russian, Spanish, Arabic and 18 more
Hotel links
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1,802Reviews19Q+A100Room tips
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Popular mentions
Bill wrote a review Oct 2020
Chicago, Illinois150 contributions527 helpful votes
Marriott Titanium. Had a weekend staycation with the wife. If I could choose again, I would have picked another property. Good hard product, below average soft product. Pros: - Location: We live in the city so it was nice to stay in a different part, the Financial District, which is very quiet during the weekend. - The Florentine (on-site restaurant): The food is very good, but the staff at the restaurant is amazing. We ate 3 meals there bc room service is not being offered at this time and the staff was amazing the entire time. They deserve 5 stars. - Rooms: Recently updated rooms. Cons: You know how you can tell the weekend is going to go as soon you deal with check in? That was this situation. - Titanium benefits: The least you can do is acknowledge my loyalty. Lounge is closed, which I understand due to Covid, but 1k points instead of offering a breakfast instead is something I would expect from a Residence Inn or Courtyard. - Requests not followed up: Asked for run of the mill things (water, extra pillows) to be sent up, but required follow up calls and requests to get them. - Front of house staff: I got the feeling that they did not want to be there. I know that the hotel industry is strange right now with Covid and uncertainties. However, I would think that when they do get a guest with loyalty they would make a bit of an effort to make them feel more welcome. If this is how the hotel operates now, I would expect the same during normal times. The restaurant is giving this hotel an average stay vs below average. I will not be back.
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Date of stay: October 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from Katie Wedster, Guest Services / Front Office at JW Marriott Chicago
Responded 4 weeks ago
Bill B, Thank you kindly for taking the time to provide your honest feedback and I deeply apologize that your experience has been less than exceptional as one of our loyal guests. As we welcome our guests back to our hotels through the widespread Covid-19 pandemic, we continue to adapt to continued changes in our daily operations, with our focus remaining on cleanliness and guest service. I sincerely appreciate your understanding on the continued modifications. It is clear that we had some missed opportunities during your stay and I appreciate you bringing this to our attention so we can appropriate address as the experience you had is not standard at the JW Marriott Chicago. Thank you as well for recognizing our exceptional team in the Florentine restaurant; it is great to hear the positive experience you had during your dining experience. on property! Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Warm Regards,
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William P wrote a review Sep 2020
Allentown, Pennsylvania195 contributions76 helpful votes
Located just a few blocks from Union Station and in the heart of downtown Chicago the JW Marriott provides an island of peace in a turbulent world. Staff were friendly and engaged. The room was large and spotless. Everyone was practicing covid guidelines. The only negative was that the hotel lobby bar was closed.
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Date of stay: September 2020
Rooms
Cleanliness
Service
1 Helpful vote
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LaToya Campbell wrote a review Jul 2020
Philadelphia, Pennsylvania1 contribution1 helpful vote
We made a mistake of booking another hotel so we called the JW Marriott and Front desk supervisor Katie was there to the rescue.. The hotel was beautiful and she also gave us a beautiful suite which was amazing for my family and I .. Thank you so much Katie .. The location was quiet.. Staff was friendly.. The overall hotel was clean . Thanks again Katie Michael F
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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aaleon00 wrote a review Mar 2020
Chicago, Illinois38 contributions33 helpful votes
Not sure why I chose to stay at this location. Any other Marriott offers complimentary breakfast and afternoon happy hour to their clients that use SPG/Marriott points. Not here. Was told my room was upgraded to a California King bed.... no chance this bed is a CA king. A few little extras go a long way with a long time customer, whether points are used or not. Not sure I would stay here again.
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Date of stay: March 2020Trip type: Traveled on business
3 Helpful votes
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Response from jwfrontdesk, Front Office Manager at JW Marriott Chicago
Responded Mar 8, 2020
aaleon00 - Thank you for sharing your feedback in regards to your experience. We are sorry to hear we were not able to meet your expectations. Unfortunately due to our property size and downtown location, we are only able to extend complimentary Executive Lounge access to Platinum Elite guests and above. We will be communicating your feedback accordingly with our team.
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Kevin C wrote a review Feb 2020
106 contributions42 helpful votes
My wife and I took the train into Chicago for a long weekend, we stayed at the JW Marriott. Its only 3 blocks from Union Station so it was a quick walk. We arrived at the Hotel at 1030 am. We knew it was early for check in so we asked the Front desk if they could hold our bags until check in. I was surprised when she said, (I could just check us in.) My thought wow thank you we didn't want to carry our bags around town for the day. The staff were accommodating, friendly, and very knowledgeable about where places are in town.
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Date of stay: February 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from MarriottChicago, Sr. Executive Assistant at JW Marriott Chicago
Responded Feb 27, 2020
Kevin C - We are glad you could spend the long weekend with us!
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Previous
PRICE RANGE
$215 - $571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
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Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.2 miles), The Magic Penthouse (0.1 miles), and Hamilton (0.3 miles).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include Giordano's, Native Foods Café, and Italian Village Restaurant.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is JW Marriott Chicago located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Chinese, and Hindi.