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Room & Suite (373)
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About
#80 of 220 hotels in Chicago
Location
4.5
Cleanliness
4.8
Service
4.5
Value
4.1
GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois, is located at LaSalle & Adams and soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st-century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid public parking nearby
Free wifi in the business center
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Tennis court offsite
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Spanish, Chinese, Bosnian and 1 more
Location
100Great for walkers
Grade: 100 out of 100
211Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
Contact
151 W Adams St, Chicago, IL 60603-3601
Getting there
QuincyChicago L2 min
LaSalle/Van BurenChicago L4 min
Rental CarsSee rental cars from $34/day
1863Reviews22Q+A100Room tips
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Entered into beautiful lobby with inviting bar/ lounge area. Checked in with Chtistof, more business like than welcoming, but did mention my loyalty and explained gym and club lounge. Room was nice sized with 2 queen beds, nice linens and comfortable. Outlets and USBs at bedside. Bathroom had stand up shower stall, separate bathtub, double sink, and toilet room. Very nice shampoo/ conditioner/ body wash. **The club lounge- nice breakfast with eggs, sausage, oatmeal, bagels, toast, fantastic cappuccino machine. The only snacks in afternoon were oranges and apples, I more expected chips, nuts.., something more substantial. Evening appetizers were very nice , meatballs, cheese, veggies, risotto cake. Alcohol Is available for purchase and the House white and House red are only $5. Refrigerator always full of soft drinks and water. Dessert- this was a bit of a challenge. We arrived after our dinner , around 7:55, and all desserts were gone. When I asked the attendant about that, he stated no more would be put out. A few more people entered and left disappointed. Dessert is supposed to be from 7;30 to 9. I contacted the team via chat and they immediately rectified the situation and more desserts appeared . *I really hated to complain about an amenity that we appreciate ( club lounge) Parking seemed outrageous at $80/nt, but I suppose this is the big city! A few restaurants within walking distance, including Giodanos pizza ( great !) Housekeeping was great and prompt.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I wouldn't stay here for next time. For the price I paid, I was expecting a much better experience. The lobby pulls you in but it goes downhill from there. Elevators have no ventilation and are super small. It just smells really bad. Building is not well maintained. After getting off the elevator onto the floor where my room was, you will just find plates and trash outside of people's rooms. Room service was decent but they don't remove debris from the halls for at least 24 hrs. Rooms themselves are average and are that of a 3 star quality hotel. The rooms are small and surfaces are not cleaned properly. Found a lot of dust on the curtains and tabletops. This shouldn't be a 4 star property, it gave me more courtyard or fairfield inn vibes. The lounge was nice but that was about it. Not the worst hotel I have stayed in but I paid over $500 for something that was at most 3 star quality and that's being generous. I would have preferred to stay in a courtyard at that point for half the price. Staff was fine, nothing wrong with that just an old building that's not well maintained at all. Had higher expectations from this.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 6 days ago
Dear newyorktravel1234, Thank you for taking the time to evaluate your stay with us. Please accept our sincere apology for the oversights you encountered in our hallways and your room. Elevated and polished accommodations are a top priority for us, and we are disappointed to know we did not meet these expectations. We have taken proper action to address the concerns you mentioned, and we are grateful for your patience. We also value your additional feedback about the upkeep of our hotel and have shared it appropriately, as our goal is to create enriching experiences with inspiring surroundings. On a positive note, we are happy to know you were pleased with our Executive Lounge and our caring ladies and gentlemen. We hope you will give us another chance to make a better impression, and we wish you all the best with your travels. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I just returned from a one night stay at the JW Chicago. Overall, I was very pleased with my stay. The lobby was very spacious but welcoming and the folks at the front desk were great. I had an issue with my room (it was right next door to the ice machine that was running). The front desk quickly moved me and actually upgraded me to a suite. The room was outstanding! (Room # 803 if you want to try for an upgrade). The executive lounge on the 12th floor was also pleasant. Definitely a good spot for breakfast. The lobby bar was great for happy hour. We opted to go up the Florentine for dinner. The food was great but the bartender was terrible. We ordered some cocktails and he was not happy to have to make them. So much so that I would never go back. But that didn’t spoil my stay! Lastly, I checked out the lobby of the neighboring building (the Rookery). If you are into Frank Lloyd Wright, check it out!…
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Good happy hour at the hotel bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Viviana Aguilar, Guest Services / Front Office at JW Marriott Chicago
Responded 5 days ago
Dear Ryan S, We are so delighted you enjoyed your overall stay at our hotel and enjoyed our amenities! I apologize for the challenge you faced at the Florentine restaurant. Please know your experience is certainly not the standard, and I will be communicating your feedback with the Florentine restaurant managers. We thank you for choosing to stay with us and await the opportunity to host you again! Kindly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the best night at the JW Marriott in chicago. They gave me so many perks for being a Marriott status holder. From the time I stepped Into the hotel, I felt Welcomed and appreciated. The front desk associate Kristoff (?) picked a great room for my family. He had the staff send up a gift since we were celebrating a birthday. We rang the front desk for towels and they were up within minutes. Breakfast in the executive lounge was delicious. The staff was courteous. All areas of the hotel were clean. I highly Recommend staying at this hotel!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 2 weeks ago
Dear U9468ARcaseys, As a member of Marriott Bonvoy, we appreciate your loyalty to our brands. It was an honor to welcome you to JW Marriott Chicago. Thank you for spending your birthday weekend with us. It is rewarding to know you had a great visit and that our dedicated ladies and gentlemen helped craft a seamless experience. We will share your kind comments with Kristoff. We are particularly glad you enjoyed our delicious breakfast. Thank you once more for the kind review and your recommendation; we look forward to having you as our guest again. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The JW Marriott Chicago is a great property ! I found it to be clean, well-maintained, and well appointed. Large rooms give a sense of spaciousness and they have been updated with a wide assortment of charger outlets, USB and electronic interfaces. The large screen TV’s are nice, while the included mini-fridge is great to cool down some beverages and store a snack or two. The fitness center, pool and spa were great and well outfitted. The Executive Lounge on the 12th floor had a nice assortment of fingers foods and hot small plates to make a meal or snack from. Throughout the day coffee, teas, small snacks, soft drinks and waters are available. No it is not the same as pre-COVID grandeur but more than acceptable. We all can find fault in a hotel, but, to mercilessly bully in a reviews like I have recently seen is ridiculous. The lobby bar was great, food and craft beer selection solid and though slightly pricey the servings were large. All in all I would recommend this hotel to all!…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Viviana Aguilar, Guest Services / Front Office at JW Marriott Chicago
Responded 5 days ago
Dear giuseffij, Thank you for such great feedback. We truly appreciate you choosing to stay with us and hope to host you again in the near future! Kindly, Viviana Aguilar, Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an excellent stay in January, staying 2 nights. Fast check in and check out. Had dinner on the 2nd floor in the Italian restaurant - service was good, food was fine. Rooms were spacious, comfortable and I was able to sleep quite peacefully. Used the fitness center - have to say, it's one of the better ones in a hotel - all the equipment you could ever want and plenty of open space. Location was great if you need to be in the Loop - very walkable. Would definitely come back on my next business trip.
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Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded Feb 4, 2023
Dear yangbness, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We are also pleased to know you enjoyed dining at our in-house restaurant, The Florentine, as well as our spacious accommodations and the Fitness Center. We look forward to welcoming you again for your next business trip. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time staying at the property and I have to admit I was thoroughly impressed. My room was very comfortable and quiet. I usually don't sleep well in hotels but I slept like a baby in this trip. The Concierge lounge on the 12th floor was great and had a very relaxing atmosphere. I don't know the brand but the tea selections in the lounge was great. I wish I could remember the brand name so I could buy some for my home. Looking forward to my stay there.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing hotel down in the loop. Not too busy as I came here in January but easy to get around. Fantastic staff--all extremely helpful and friendly. Nice rooms; roomy and comfortable. Great shower! Will definitely return.
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Get an exterior room overlooking the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded Jan 17, 2023
Dear MichaelKohn1, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, with spacious accommodations and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We look forward to welcoming you again soon. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a great experience. From the time I checked in , the front desk team as fast and responsive. The lobby has that feel like your stepping back in time, which is very nice. My room was very comfortable with a nice bed and very quiet. Only compliment , is that my bathroom was a little tight with the of bath tub and shower combination
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Friendly staff and clean room. As expected from a JW Marriott hotel. Good location for the business district and not a fat walk to the millennial park and other main attractions. Rooms are quiet and comfortable. Bathroom has great lightings.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded Jan 8, 2023
Dear Skittlescat0201, Thank you for choosing JW Marriott Chicago for your recent business visit. We are glad our modern luxurious hotel here in the heart of Chicago, is convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We are also pleased to know you enjoyed our gracefully appointed accommodations. We appreciate your business and look forward to welcoming you again soon. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$237 - $478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
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Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.2 miles), The Magic Penthouse (0.1 miles), and Hamilton (0.3 miles).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include Giordano's, The Berghoff Restaurant, and Italian Village Restaurant.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is JW Marriott Chicago located near the city center?
Yes, it is 0.4 miles away from the center of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Bosnian.