My son was scheduled for a college internship in Chicago this summer. But in light of the developing pandemic and all of the uncertainty I was looking for a short term rental that would allow cancellations in the event the internship was cancelled or Chicago was still on stay at home orders. Every VRBO/Apartments.com/Homeaway...lister that I spoke to would not relax their 48-hour cancellation policy. Except Manilow Suites. Francine and her team are the most honest, forthright and flexible team you could hope to work with. Their property is beautiful and conveniently located. And while we ultimately did have to cancel, I promise you that this is the type of organization that I will do business with again and again.
The good-- wonderful location; nice building; outstanding doormen; nice views of the lake, navy pier and downtown (depending on room location), wonderful cleaning staff that provided weekly service The not good-- poor service from manilow staff ( my dryer did not work and due to poor communication it took over 1 week to have a working dryer) ; at check in i was told to be at the facility at 1 pm and did not have room available until 4 pm; the bathrooms are substandard with one shower so small that you could barely fit in it; mimimilist furniture and low-end featureless appliances; At the end of my visit, I wrote an email to management ( I had previously had a face-to-face meeting with them) that summarized the issues during my 1 month stay and requesting a review of their charges and a credit for the problems i experienced. I received a letter with a $300 check, less than 5%, and a statement that they considered the matter closed. Again, very poor customer service, as a phone call to me would have been the appropriate venue to address my visit. My stay was in July, 2019 and I was not sure that I wanted to post this review. In the end, it was their poor approach to my problems that I thought fellow travelers should hear. Of course, Manilow will simply state that I was an unreasonable customer and I was impossible to please . You be the judge and be cautious.…
My husband and I are retired and live in Central Illinois. As much as we love our small city, we like to balance life with short stays in Chicago. Our favorite resource for this is Manilow Suites. They provide short term stays in beautiful high rises in he loop and by the lake. For example, North Harbor Tower is quiet, scenic, safe and close to Pritzker Pavilion and Millennium Park. It's so much fun to walk to the park and hear free and fabulous music, including the Grant Park Symphony and Chorus. We love to go to jazz venues, on boat rides, visit friends and walk. Our space included a stocked kitchen, bedroom, nice furniture. Manilow provides space for us to spend several weeks in Chicago in summer or anytime during the year. Check it out!
My experience working with Manilow Team has been nothing short of exceptional. This group concretely understands what it means to go beyond meeting to exceeding expectations. My family and I were blown away with the meticulous attention to detail, and I mean every thing from an extra blow up mattress we needed to the blenders and rice cookers. We lacked for nothing and this made our transition from the east coast to Chicago completely seamless and .....STRESS FREE!! I would highly recommend working with this team for any and all of your corporate/ executive relocation needs. Outstanding service!
Unbelievable view of Navy Pier and River North, Across the street from the Bean, Art Institute and Maggie Daley park. A short walk to any sight. The staff was fantastice. The room was outstanding. Big, Clean and comfortable. I would recommend this to anyone who comes to Chicago for a weekend or longer. I cannot wait to go back.