For the level of service I paid for I did not expect to find my bed without sheets after check-in, or backed up drains both in shower and bathroom sink!! Otherwise great location in downtown Chicago West Loop.
I enjoyed my stay here, there is a very vibrant atmosphere to the place and served me well for a night stay while in town. I think the price is just right for this place and is well worth it if your in town.
While The Hoxton is certainly "nice", in that it's somewhat upscale and well kept, there is so much wrong with this hotel. 1) The hotel lobby is absolutely unbearable. There is extremely loud music blasting throughout the entire first floor. Morning, afternoon, and through the late night. It is so loud that the front desk staff and I had to repeat ourselves to each other multiple times. Is this a hotel lobby...or a nightclub? To be honest, I'm still not sure. 2) The valet service is a joke. There is no one out there keeping watch for people who want car service. And even after asking for a valet, it took 20 minutes for them to come get the car, and they didn't even help with our bags. 3) The employees here are inept at their jobs, and sometimes they were even pretty rude. For example, trying to do something as simple as add my girl's name to our reservation over the phone with the Hoxton so she could check-in took about 10 tries, because apparently that's something almost no one knows how to do. 4) We got a queen room, and it was very small and quirky. The room was so small that the only coat rack space you get is what's bolted to the top of a small bar counter. Any time we wanted to get to something on the bar counter we had to push our jackets and suit/dress out of the way. We had barely enough space to put down our luggage and maneuver our way around the bed. The bathroom sink had no spare counter space to put any toiletries. The shower was nicely done, in fact it's probably the nicest part of the room. Two shower heads and enough more than enough room for two people. 5) The in-room amenities are substandard. The mini fridge is actually what they call a "chiller". It was set inside a cabinet in the bar counter, had barely enough space for one six-pack and one bottle of champagne, and doesn't get that cold at all. Definitely not nearly as cold as an actual mini fridge would, perhaps 55 degrees. Needless to say, we didn't appreciate drinking relatively warm champagne on our weekend getaway. We also did not appreciate their provisions for making coffee. You do not get an actual drip or pod machine, but rather a basic electric hot water kettle. We got two of the smallest coffee mugs I've ever seen, and two infuser bags of coffee you had to fish out of the mug with a spoon. No creamer or sugar packets. And only enough coffee for us for one morning (two bags) when we booked for three nights... While we did not hate our stay...we would likely not return to the Hoxton as our first choice.…
Main level, which had a bar, was crowded, loud and confusing, and made getting to the room, without help and dragging a good amount of luggage and a cart, difficult at best. The room was old and worn. Rather than "boutique," which to me means upscale and unique, the rooms were more like those of an old, rural motel. Will not go back. Would not recommend.
Our room wasn’t ready until two hours after our confirmed check-in time. We were only staying for an overnight to celebrate our anniversary and a very rare night of overnight babysitting after having a baby earlier this year. The long delay would have been disappointing enough but the communication and customer service around it was poor and started off our visit with a sour taste. The quality of the rooms are nice and the location can’t be beat for great dining. However, the rooms and bathrooms are very small and the walls/floors are thin. Couple that with the late check-in and poor service and we would not stay here again. You can do better in this neighborhood.