Everyone here was great. The hoxton is in a great location and easy to walk around to great restaurants and shopping that chicago has to offer. I would definitely stay here again. The rooms are cozy! Be sure to get a higher floor room to be away from the train.
Organized to reflect the new trendy neighborhood but thats not a plan for a hotel Lobby is obnoxiously loud catering to outsiders. The food and Beverage operation seems to be operated by someone else so again no thought to what a guest might need. They played the old covid so we wont clean your room story which is getting pathetic. Rooms are crowded, thin walls (heard 2 screaming matches quite clearly) door to bathroom opens into room and has to be propped open, Instant coffee in the room and hard to get a real coffee until after 8 in the morning, 1 elevator working for 11 stories for 3 days?, Staff for hotel and food & beverage all seemed in training which is ok is being managed by adults, but there did not seem to be any. Lots of facilities not open on Sun, Mon, Tues.
I loved every minute of my stay at the Hoxton Chicago. The lobby is buzzing and bustling. My room was spotless and comfortable. I was eight floors above the el train, and I never heard it. The neighborhood is filled with restaurants. I usually stay in River North, but this is my new home in Chicago.
Trendy hotel in a convenient location: great for a holiday weekend. Michaela at the front desk was very helpful! The rooms are well designed - especially loved the bathroom and rain shower - but you will need to request housekeeping. Also, the lobby is a bit crowded and “turns up” on Friday and Saturday nights but we did not hear that from our room.
The location was great, the ambience was fantastic. However, just felt like the service wasn't that great especially for the price. Had to carry my own luggage in and out. Had to request house cleaning service, and although they kept it clean they often forgot to restock things like coffee. Staff was mostly friendly if I had requests but it didn't feel as though anybody was overly enthusiastic about helping me.
My wife and I had a little staycation for our 4th anniversary. I chose the Hoxton here in Chicago and it didn’t disappoint. We’ve always loved the West Loop and now we love it even more. If you do stay here(don’t stay anywhere else), you have to check out Lazy Bird in the basement.
Poor service, average room (small) but pool was very nice. Hotel needs to focus on better customer service. Room was not ready, had to cart luggage from car, no help or greeting. Expected better overall service for the price.
Great location in Fulton Market. But: 1. Bathroom light was triggered by a motion detector. When I was in the shower the motion detector did not detect me and shut down the lights. I had to open and close the shower door (in complete darkness) to get the motion detector to open the lights again. This worked for about one minute until the lights went off again. I told the front desk and they sent an engineer. They changed the settings but the problem persisted. 2. Water pressure was too low for a decent shower. 3. There was no desk in the room. The only real option for working from the room was sitting on the bed.
The Hoxton is always a must stay for us since 2018! Come here at least 2x a year. Love the hotel boutique vibes. The top hotel in Chicago! Love the rooftop! The bar downstairs is always a great time! Can’t and won’t stop coming here :)
What an awesome location! And completely hip, comfy room. The shower is beautiful and the coffee kettle with complementary water and milk was the perfect touch. Highly recommend staying at this hotel!