It’s a bit tired and certainly not a 4 star hotel. Think shower curtain, big bottle bathroom toiletries and worn carpet and you get the idea. Location is ok, ish but it’s in an area that just gets a bit seedy, one block away from more upmarket parts. But here is the real surprise, came back to my room at 5.15 to see bed was not made and room not cleaned ( 2 day stay), I didn’t want cleaning staff bursting in as I was getting ready for dinner so I phoned reception to ask what time rooms were cleaned to be told that this was a union hotel and rooms were only cleaned after a 3 day stay! First time I have encountered that one and guess I don’t mind making my own bed but just not what I expected. Would not stay here again, there are better hotels for the same or less money
Great location. Easy access to Red Line on L. Close to great restaurants. Friendly staff. Seems to be a bit light on amenities that one would expect at a hotel of this class (likely due to new acquisition of hotel and Covid). Be sure to ask for a coffee maker and extra towels. Bed and sheets very comfortable. Room temperature easily adjustable and comfortable. Nice to have a mini fridge to save deep dish pizza for the morning! On site restaurant and bar was closed as of mid July 2021. Room was great for a family of 3. As with any downtown area of a major city, lots of homeless nearby. We never felt unsafe or uncomfortable. We will definitely stay again the next time we stay in downtown Chicago!
Alexander will stay in our heart as a plus to enjoy our trip. Professional, nice, he gave us excellent tips to make our trip to Chicago better. He is by himself a reason to stay in this hotel. I want to thank Alexander so much for taking care of us so perfectly.
Great area and hotel room was nice and clean. The front desk staff (Alexander) was very welcoming and friendly. He made us feel comfortable and made great recommendations in where to eat around the area. Will definitely go back here again!
Not Handicap accessible at all even though offer higher rate rooms stating they are. Over priced room for what you get. Only one elevator working. Parking garage three blocks away. Pictures are deceiving.
I used to stay here frequently when it was a Kimpton hotel and it was great. Thoughtful service, great perks, spacious rooms, and literally the best bathtub in the city (in the Spa rooms and suites only), stocked mini bar and snacks, mini fridge and coffee maker in every room, etc. Unfortunately the change in ownership seems to have made a tremendously negative impact. Some of my least favorite features: -Only one elevator was in service, so lines and wait were really long. -The restaurant is closed so there is no in-room or onsite dining, and they didn't share that info until we arrived even though based on other reviews it doesn't look like a new thing. -The mini-fridge was broken -No coffee maker in the room (such a weird amenity to skip!) -Outdated decor and furniture. I have been coming here for like 13 years and the rooms look identical to the first time I stayed. -The whole hotel smells kind of musty now? I think they're not doing any housekeeping during stays, which is pretty weird. -The labels on all the phones have been removed so it's impossible to call the front desk to get, you know, a coffee maker...or a towel...or literally anything. Really too bad that it's lost what used to make it such a fun stay. I miss Kimpton :(…
Staff was friendly and responsive. But check in took 45 minutes with only a moderate line (4 Parties). Hotel restaurant down for renovation - no big deal. Several broken items in room - only outlet in bathroom, bathroom vent fan, shower/bath fixture (stuck on shower only), phone handset and no instructions at all on phone (like what to press for housekeeping…front desk). Only 1 elevator was working all 3 days - serving all 17 floors - so long wait sometimes for that. Room was otherwise comfortable. Nicely equipped fitt mess center. Pool was clean and fun. No housekeeping services provided but not mentioned - maybe a COVID thing. That didn’t bother me. They brought up fresh towels and soap and whatever upon request. Oh - free but horrible internet. Even the premium version was bad and not accessible on my apple devices at all during evening hours (peak times). Admittedly I’m from San Francisco and tech spoiled - absolutely expect fast and consistent internet at 4 star or better hotels - even if not free.…
Average hotel. In a good location in river north, but pretty ran down. Needs updating. Rooms are pretty decent in size but bed wasn’t very comfortable. Restaurant/bar not open in hotel and All the couches in the lobby area had stains on them. Needs a lot of attention. Wouldn’t need to go back there.
Kind of a mediocre hotel. Especially terrible if you're coming in on any sort of perk or with status. Came in really late. The door is locked at night and the intercom is broken, so we couldn't get in or get the front desk attention in 20 degree weather. Eventually pounded on the door enough to be noticed. Because we came in so late (we were driving cross country), they didn't have our reservation booked anymore. Had to call IT to get it back up. Took them 45 minutes. We booked with hotel collection with American Express which gives you $100 to use at the hotel and room upgrades. Was told no room upgrades were available (the hotel was half empty so definitely untrue). They also said the restaurant and bar were closed, which meant you could only use the credit on parking $40 a night for OFFSITE parking with no in-out privileges. And on their snacks - literally a joke. $14 for a handful of popcorn, $12 for 1 oz of trail mix. $17 for a grab and go breakfast that was literally yogurt, a frozen elementary school muffin & orange juice bottle, and an orange. Can't eat wheat so I guess yogurt and an orange. No coffee, no real snacks, literally nothing. Was told they couldn't offer us check out at 2pm (again, this is on a sloooow Wednesday) so that my husband could take his work meeting in the hotel. Since there is no food, we went to the conscience store next door and got food to eat. Came back to find out there's NO MINIFRIDGE in the room. There is literally just an empty cabinet with no fridge. There was also NO PLUG at the work desk! We had to BUY an extension cord and run it from the end table across the room so my husband could work at the desk with power to his laptop. I don't expect high end amenities but even a motel 6 has a place to plug in at the desk. Ended up with $80 credit left, and they were out of 4 of the 12 items for purchase at the desk. Just bought random stuff to take on the plane. No restaurant, no mini fridge, no real amenities, no upgrade, no on site parking. Coffee only available before 10am. No late check out. No plug for the desk. Just a lot of no for a $200/night hotel room. 2 stars because the bed was comfortable (lumpy pillows tho), it had high ceilings, and the location was good. It was my first time staying in a Sonesta hotel. Probably wouldn't again. Honestly, you should just stay at the embassy suite across the street.…
The doorman was very friendly and welcoming as were the front desk people. The rooms are small but adequate and comfortable. The location is great. Unfortunately there is no on site parking or valet available.