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Waldorf Astoria Chicago

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1,958 Reviews from our TripAdvisor Community

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Showing 1,903: English reviews
Miami Shores, Florida
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Great location and decoration; mixed feelings about the rest of the experience--the bathroom was comfortable and beautifully appointed. The living room part of the suite was cozy and inviting, but unfortunately the bed left a lot to be desired. We stayed here for a conference and the conference facilities as well as the meals were fantastic. Even though there was... More 

Helpful?
Thank airene2016
Vernon Hills, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is my first time staying at a luxury brand hotel. I was fortunate enough to get this room for one night and I wish it could have been longer. I am definitely planning on coming back if I ever get the opportunity again. Checked in a little after 9PM and was so ready to put my stuff away. The... More 

Helpful?
Thank eunice0929
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear eunice0929, Thank you for taking the time to share your candid feedback of your visit to the Waldorf Astoria Chicago and most importantly, thank you for giving us an opportunity to serve you! I am delighted to read that your overall visit was enjoyable. I apologize if the view from your room was not enjoyable. Thank you for your... More 

Houston, Texas
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would consider the Waldorf Astoria Chicago to be one of the best hotels in the world. We stayed in the Waldorf Suite that is spacious that separates the bedroom with the living room with a fireplace. The bathroom was spacious and for some reason the overall hotel and rooms gave us a sense of comfort. It is one of... More 

Helpful?
Thank fishking88
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear fishking88, Thank you for sharing your feedback of your most recent visit with us. I am delighted to read that you found comfort staying in one of our Waldorf Suites and that you enjoyed the various unique amenities it had to offer, especially the warmth of its cozy fireplace. It is truly rewarding to read that your entire visit... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Very disappointed with my recent stay. Upgraded to a suite with poor air conditioning, mattress that tilted toward the floor and a poor bathroom. Worst of all it took multiple conversations to resolve the situation satisfactorily.

Helpful?
Thank Laura B
WAChicagoHotel, Director of Guest Services at Waldorf Astoria Chicago, responded to this review

Dear Laura B, Thank you for your feedback of your most recent visit with us. I read with deep concern that your past visit has been disappointing. Please accept my apologies for the inconvenience caused by the faulty air conditioning in your suite and the condition of your mattress and bathroom. Please know that this is certainly not the quality... More 

Colombo, Sri Lanka
Level Contributor
208 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check in was a nightmare as they had promised us rooms next to each other which was not the case. It took me 30 mins and some drama to get rooms nearby, rooms were not clean when we arrived in the room, so overall not a pleasant experience. However the next day they changed the rooms and gave us connecting... More 

Helpful?
Thank budsy987
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear budsy987, Thank you for taking the time to share your feedback of your most recent visit with us. On the one hand, I truly regret to read that your visit did not start off the way we would have wanted. I sincerely apologize for the inconvenience caused by your rooms not being ready or next to each other at... More 

Boston, Massachusetts
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am a little sad about writing this review because this property cries out for and deserves to be rated as a 5 star but it simply is not there yet. Reservations (they don't have an onsite reservation department that I thought was required for all 5 stars -- not just to help you navigate room types but to help... More 

Helpful?
Thank WestEastOne
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear WestEastOne, Thank you so much for your feedback of your most recent visit with us. On the one hand, it gives me great pleasure to read that you found our location convenient and you found the layout and decor of our property well appointed. On the other hand, I regret to learn of the inconveniences you encountered during your... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had a fantastic stay and the staff was amazing! Room was beautiful, pool was refreshing and the Spa was AWESOME! I loved that they had complimentary water at check in and at checkout. My family felt like royalty everything we returned and were welcomed back by a smiling staff! It's a great Hotel and a must if you are... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank nicholasp411
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear nicholasp411, Thank you for taking the time to share your candid feedback pertaining to your most recent visit with us on TripAdvisor. It gives me great pleasure to read that you enjoyed our accommodations and the amenities the hotel has to offer, especially our Spa & Health Club. Thank you for your kind comments with regard to our service... More 

Miami, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We previously stayed at this hotel when it was The Elysian. Now that it is a Waldorf Astoria, it continues to be the epitome of luxury. The quality of service has diminished a little, but it is barely perceptible. Previously, the staff anticipated your every need. Now they merely respond to them. Notwithstanding, this hotel will not disappoint. And the... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Liliana A
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Liliana A, Thank you so much for visiting with us again at the Waldorf Astoria Chicago and thank you for sharing your positive note on TripAdvisor. Please know that comments like yours are truly important to us for they are the most valuable tool to keep improving our quality level in all aspects of our hotel, product and service.... More 

Santa Fe, New Mexico
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is bright, magnificent, immaculately kept, and the embodiment of the luxury hotel experience. I prefer it to Ritz-Carlton's more stuffy upscale look and feel. Strangely, there was no in-room coffee maker. - When I arrived at 2:30 p.m., I was told the room I reserved was not ready and quickly up sold a more expensive suite. - I... More 

Helpful?
4 Thank ed l
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear ed l, Thank you for taking the time to share your candid feedback of your most recent visit with us. On the one hand, I am delighted to read that you enjoyed our accommodations. On the other hand, I sincerely regret to read that our team failed to provide you with welcoming and warm service throughout your visit. Please... More 

Concord, New Hampshire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a glorious experience! From the moment we entered the lobby we had impeccable service. Every staff member was friendly and accommodating. The room was top notch. The bathroom was a woman's dream. A huge soaking tub with wonderfully smelling salts. A tv in the mirror of the bathroom. ( very cool.) very large shower and a beautiful chandelier to... More 

Helpful?
1 Thank Liz611
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Liz611, Thank you so kindly for taking the time to share your candid feedback of your most recent visit to the Waldorf Astoria Chicago. I am truly pleased to read that you had an enjoyable stay.Your kind remarks pertaining to our service team are sincerely appreciated. I have shared them with the team, for I am certain they will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 

Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: $420 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 188
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Chicago
#4 Family Hotel in Chicago
#4 Business Hotel in Chicago
#5 Spa Hotel in Chicago
#7 Luxury Hotel in Chicago
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