Amazing hotel. We had a great relaxing trip. Location A+. Hotel and staff are 5 star! We will be coming back on our next trip downtown. Room was clean and luxurious. Everyone was very friendly. My wife got an in room massage and loved it.
My wife and I just finished a five night stay at the Viceroy Hotel in Chicago. It was spectacular! From the moment you arrive until the very last moment before you depart this amazing staff treats you with exceptional hospitality. Professional, responsive and quick, and with a true attitude of people who care about you and your experience. The hotel itself is architecturally fascinating with a modern, daring, chill interior design. The colors are dramatic, with bold black and gold sprinkled with soft hues and even multi-colored room doors on each floor. Amenities are fitting of the five-star hotel it is and they’re plentiful. The bath, the shower, the bedroom, and even the closets. Excellent gym and a great rooftop pool. The dining and bar scene is top notch and you can tell by guests that frequent them. Finally, the location in the city is superb right between River North and the Gold Coast, at the confluence of Rush and State streets. It’s just a few blocks from the lakefront. This is five-star lodging that delivers on the promise of luxury!…
We had the best time in Chicago at The Viceroy! The service at the hotel was absolutely impeccable, in great part to Alison at the concierge! She made sure our stay was perfect! We were traveling with our 18 month old son, and Alison helped us with transportation around Chicago with a car seat - which was actually not so easy to find! Alison worked her resources and set up a great service for us. They helped us with restaurant reservations and made sure our room was ready so our son could nap straight away upon arrival. The room was beautiful and well appointed, large bathroom with a big tub. Great views as well. We ate every morning at Somerset and the food and service was great. The front desk and bell staff were also so friendly and welcoming. The hotel is in a fabulous location, amazing restaurants right outside the hotel. We walked over to Goudy park. The hotel is great for singles, couples, and definitely families! Thank you Alison and the entire staff, we loved our stay!…
It was the second time we stayed in room 1612. It was fantastic, the staff was very freindly but not overbaring. I wont stay anywhere else or in any other room. If you ever have to stay in Chicago near the miracle mile this is the place.
Alison Theureau truly made our trip to Chicago the best! From the first moment we go there, she made us feel welcome and special. The champagne and chocolates waiting in our room was especially a nice touch! She continued to check in with us during our stay and really outdid herself. It was by far the best experience we have had in any US hotel and that was all completely due to Alison. The next time we visit Chicago we will for sure be staying at the Viceroy!
Some of the best service that I have ever had at a hotel. Stylish rooms and a great location in downtown Chicago make this a hotel that I would go back to for a trip with friends or a getaway with my husband. A special thank you to Cameron on the front desk and Concierge Alison, who set up great restaurant and music club experiences for us.
We had a lovely stay. We arrived super early (8am) and unfortunately, no rooms were available for early check-in. However, the stuff did everything to ensure we could check-in as soon as possible. Room was very nice with a great view on the lake. We really enjoyed our stay and will definitely stay here again on our next trip to Chicago.
Great location so much to do around the area. The staff was extremely welcoming and helpful. They were very accommodating and answered all of my questions. Room was fantastic and clean. Highly recommend staying here.
Alison is a top-notch concierge who helped us tremendously! She went above and beyond, making our stay there even more enjoyable than anticipated. She had the best suggestions. We even emailed her while we were out and about, and she replied in such a short amount of time that we were able to take advantage of her recommendations in real time. We will absolutely will be back soon.
Very nice, stylish hotel in Gold Coast that I booked for a staycation in a large part due to the little rooftop pool, a great amenity! I booked a premium price for a high floor but was only on floor 12/18, so don't recommend bothering with that or trying to get a "lake view"-- it isn't really visible from the hotel so it's a little bogus to try to up-charge people for these things IMO. Rooms are kind of small but well-appointed. Staff were all fine. Enjoyed our stay perfectly well, but probably wouldn't book again. It just didn't feel that special or particularly five-starry, except for with respect to the price.