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Viceroy Chicago

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Traveler (575)
Room & Suite (243)
Videos (1)
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About

#10 of 207 hotels in Chicago
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
Viceroy Chicago, located in the exclusive Gold Coast neighborhood, marks Viceroy's first destination in the Windy City. Located at the site of the 1920s-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms and suites.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:EXCLUSIVE OFFER: 25% off room rate
4.5
4.5 of 5 bubbles1,829 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Viceroy Chicago garners acclaim for its coveted location, nestled amidst top dining options, shopping venues, and attractions, which guests appreciate for the convenience it offers. Commendations for the hotel's staff are frequent, with many guests experiencing top-notch service that adds a personalized touch to their stay. The atmosphere of the hotel is often noted for its stylish luxury, though some guests suggest that the value may not fully align with the high costs. Room comfort and cleanliness receive high praise, even as some guests mention the rooms can occasionally be on the smaller, noisier side. While the hotel's amenities are generally celebrated, a few travelers indicate there's room for refinement.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Stylish
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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Keshauna T wrote a review Yesterday
Minneapolis, Minnesota1 contribution
The aroma of entire hotel was great everyday of our stay. The hotel view from our room was very nice. The hotel staff was friendly always helpful and welcoming. Valet parking staff was punctual with getting our vehicle to us and from us. We will be staying again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lissa E wrote a review Jan 2024
2 contributions3 helpful votes
Hotel's Favorite
Spent 1 night here for a quick girl's overnight. We wanted somewhere that would feel special without breaking the bank, and Viceroy NAILED IT. Blink twice and you may miss the entrance to the hotel as it sits perfectly in a block with restaurants instead of being an obnoxious eyesore, but once you step inside prepare to be wowed! The lobby is beautiful and modern and feels fancy but not stuff. It feels special. (And smells heavenly!) The staff were warm and welcoming in what felt like a truly genuine and natural way. Like they love what they do, and they loved to be welcoming us! The room itself was beautiful. Smaller than some of the big chains, but the giant windows (lake view!) and perfect furnishings totally made up for any lack of bonus space. Like the lobby, the rooms feel special. Fancy and NICE from the bedding to the lighting. Don't let the "smaller" scare you. I mean, yes.... If you have a toddler there's not much room for them to get the wiggles out. But for adults, it's totally fine. The space is used really well. Oh, and the Bathroom! Large. Beautiful. FANTASTIC shower! And luxury shower products to real seal the deal. I asked in advance - via email - to have a bottle of champagne in the room (and charged to me) since we were celebrating a birthday, and not only did they make it happen, but they left a birthday note and didn't charge me! That was unexpected and incredibly sweet of them! GREAT location within walking distance to lots of dining and shopping, and just a few blocks from the river. PRO TIP: valet parking is available but hella expensive, so use the SpotHero app to find a lot nearby. We parked in a lot just across the street for, like $40. Overall I am so happy we chose the Viceroy for our getaway as it was exactly what we were looking for, and what we needed, and I will ABSOLUTELY be back. (Oh, definitely check out Velvet Taco next foor, home to a huge variety of delicious tacos and the best margarita I've ever had!)
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Use a parking app like SpotHero for parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, General Manager at Viceroy Chicago
Responded Jan 22, 2024
Dear Lissa, Thank you for choosing Viceroy Chicago for the birthday celebration! It appears our mission to be the ultimate girls' getaway was successful! We are thrilled that our amazing staff, comfortable beds, stunning hotel, and gorgeous views helped you make memories that will last a lifetime. We are all thrilled to see your wonderful review and kind compliments and look forward to welcoming you back again. Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danielle B wrote a review Yesterday
Petoskey, Michigan2 contributions
We loved our stay and will definitely be back. Service was outstanding and hotel rooms were clean and well done! A group of our friends stayed for an adults weekend out and we all agreed it was a great choice. The location is great as you are close to shopping but also have a lot of amazing restaurants. Next time we come to Chicago we will stay here again even if we bring the kids!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barbara D wrote a review Yesterday
Geneva, Switzerland5 contributions2 helpful votes
The Viceroy Chicago is perfectly located in the nice Gold Coast area. The property design is very trendy and the rooms are so confortable. We had a great stay and want to thank particularly Alison, Guest Relations Manager, who has been extremely efficient giving us great recommendations regarding places to visit, things to do, and restaurants to try.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded yesterday
Dear Barbara, Thank you for your excellent review. We’re thrilled your time with us was so amazing! At Viceroy Chicago, we strive to go above and beyond to ensure our guests have a memorable experience, so it’s not surprising that Alison took such wonderful care of you and made you feel so valued. You can be sure we'll share your compliments with her. Receiving recognition for our comfortable accommodations and fantastic location is always appreciated as well. It was a pleasure having you here, and we look forward to seeing you again soon for another fantastic experience! Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kimberley Y wrote a review Apr 14
1 contribution
Enjoyed my stay at this wonderfully appointed boutique hotel. Close to everything and everywhere fun and tasty! The decor is unlike any other hotel I have stayed at. Friendly and attentive staff. Highly recommend this hotel in the Gold Coast
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Close to Miracle Mile
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded yesterday
Dear Kimberley, Thank you for the kind review and recommendation! We're glad our convenient location, friendly staff, and unique decor helped make your visit memorable. The next time you're in the area, please come see us again. Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah wrote a review Apr 14
London, United Kingdom18 contributions13 helpful votes
Fantastic hotel, we stayed for 3 weeks and not a single issue throughout our time there. A home away from home. Beautifully decorated, fantastic bathroom, provided a kettle upon request. Had a very comfortable stay & would recommend to anybody visiting Chicago.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded yesterday
Thank you for staying at Viceroy Chicago. Receiving recognition for our phenomenal service is always appreciated. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to hosting you again. Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miguel E wrote a review Apr 12
New York City, New York1 contribution
Beautiful rooms, great decoration! I felt so comfortable. Staff is very welcoming and helpful. I will stay at the Viceroy next time I am in Chicago. Location is also very convenient. There multiple dining options close by and the lake shore too.
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Date of stay: April 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded 3 days ago
Dear Miguel, Thank you so much for the five-star review. We're very pleased to hear you were able to take advantage of our convenient location and comfortable, clean accommodations. We'll pass your compliments onto the team, and we can't wait for your next visit! Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Q5560PMjim wrote a review Apr 11
Houston, Texas7 contributions2 helpful votes
My home away from home! Viceroy Chicago is “the” place to stay, hands down! I stay about 4 times per year and each time gets better and better. David was out front as usual and he actually saw me through the window of my Uber as my the car pulled up. His big smile and warm welcome as I got out was the best! Alison and Gabe were at the front desk. Alison got me checked in and made sure I was comfortable. I appreciate her checking on me to ensure everything was perfect! What a difference this level of attention makes. My friend had her own room and it was her 1st time staying at Viceroy and she was just so impressed. I travel with my dog, Marley. They provide her with her own little dog bed, as well as food and water dishes. No other hotel I have ever stayed at goes to this extent to make even your pet feel comfortable. Alison, thanks again! You and the entire crew are just incredible! See y’all in the summer!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded 3 days ago
Thank you for taking the time to leave us a review. At Viceroy Chicago we care about our guests, especially the fluffy ones! I am so pleased to hear that the staff were warm and friendly as usual. It is wonderful that your friend's first time was as pleasant as all of your stays. That is what we strive for. Thank you again for the review. We look forward to seeing you again in the summer. Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marty G wrote a review Apr 10
Winston Salem, North Carolina41 contributions61 helpful votes
excellent hotel through and through. We flew into Chicago for a fun filled family weekend. Was nervous because we have 4 small kiddos (1, 3, 7, 8). This was our first urban getaway (we usually do more nature or resort type getaways). When I called the hotel they assured me that they are very family friendly. Well they proved it. Staff was excellent (Kudos to Victor at the Resteraunt and the bellman that will remain nameless because I can't remember his name but if the GM reads this - he is the one that had all of my luggage ready (6pm on 04/08) and waiting right at the curb when we arrived from Navy Pier and had to head straight to ORD because we got stuck in some traffic and were running late - you know who you are and you deserve a pat on the back! Room was great we had the 1 bedroom suite and attached double to give our big family plenty of space. The FD got candy land game for my kiddos. really felt sincere and welcoming. Reseraunt was very good too - staff was mostly excellent (Victor was a great server and the FB director took care of a small issue) Thank you for a lovely extended weekend in Chicago and looking forward to our return!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: expensive valet (its downtown Chicago so expect it) I used uber the whole weekend - more...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded 5 days ago
Thank you for choosing to stay at Viceroy Chicago. It was a pleasure to host your family's trip to Chicago, and we're thrilled you were impressed with our exceptional service and spacious accommodations. Rest assured, your kind words will be shared with Victor. We hope your travels bring you back to the Windy City, as we're looking forward to seeing you again! Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom wrote a review Apr 9
United Kingdom5 contributions2 helpful votes
Beautiful hotel but the adjoining restaurant breakfast was not good value for money. The staff were very friendly and the room was immaculate. Dinner at the adjoining restaurant was excellent. Water bottles and water in foyer a nice touch.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Viceroy Chicago
Responded 5 days ago
It was a pleasure hosting you at Viceroy Chicago! We're glad our friendly staff, clean rooms, and delicious dinner impressed you. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we hope to see you again soon. Sincerely, Patrick Lacassagne General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$326 - $485 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VICEROY CHICAGO - Updated 2024 Prices & Hotel Reviews (IL)

Frequently Asked Questions about Viceroy Chicago
Which popular attractions are close to Viceroy Chicago?
Nearby attractions include Oak Street Beach (0.2 miles), Oak Street (0.1 miles), and Newberry Library (0.2 miles).
What are some of the property amenities at Viceroy Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Viceroy Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Viceroy Chicago?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Viceroy Chicago?
Conveniently located restaurants include Velvet Taco, Hugo's Frog Bar & Fish House, and The Original Pancake House.
Are there opportunities to exercise at Viceroy Chicago?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Viceroy Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Viceroy Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Viceroy Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Viceroy Chicago?
The staff speaks multiple languages, including English and Spanish.