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theWit Chicago - a DoubleTree by Hilton Hotel

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201 N State St, Chicago, IL 60601-2402
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Traveler (908)
Room & Suite (552)
Dining (37)
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About

#43 of 215 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
3287Reviews44Q+A100Room tips
Traveler rating
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Popular mentions
Mr/Ms. Prashant Dubey wrote a review Jun 8
1 contribution
We are Hilton Diamond members and this is the first time I have felt compelled to leave a review. Overall our experience was very mixed. The location of the hotel is great and the rooms are spacious. However, my experience at check-in was very disappointing. I had requested an upgrade but was told by the front desk staff person checking me in that none was available. I was generally ok with this as I know upgrades are not to be expected, however the person checking me in was a new employee (Anthony?) and I asked to speak to Ms. Kahn, the hotel manager, to double check that none were truly available. Anthony checked with Ms. Kahn and said she would be out in a few minutes to speak with me. After waiting ten minutes, I asked Anthony to check with Ms. Kahn again, which he did, and he reassured me she would soon meet me. I waited another 10-15 minutes and then asked him to check with Ms. Kahn a third time, however, when Anthony returned he said she had left for the day. Honestly, I was surprised and disappointed that she had me wait almost 20-30 minutes and then simply left without ever meeting with me. When finally checking into our rooms, we found 2404 generally clean and comfortable. However, our second room (2504) had major problems. The carpet is coming up and the buckling posed a dangerous tripping hazard to my aging parents, the coffee maker was not clean and had used coffee pods left in the machine, and when we pulled out the sofa bed we found it littered with old rice/dead insect exoskeletons (we could not tell which). Brianna came to inspect and reassured me it was not bed bugs but agreed it was filthy and brought in a roll away bed. I am a loyal Hilton Diamond member and am generally forgiving of issues when staff work hard to correct the situation, and Brianna and Eric did provide excellent customer service. However, the level of uncleanliness of our 2504 room was a bit unsettling given that we are still in a pandemic. It left me wondering what else in our room had not been adequately cleaned. Most of all, Ms. Kahn's complete disrespect for my time was what compelled me to write this review. Looking though her responses to other reviews, I see that she typically posts the same, generic, disinterested response. I am sure she will do the same here, and can't help but wonder if that speaks to her overall attitude towards guests, customer service and the management of the hotel.
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Date of stay: June 2021
Value
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Response from Aqsa Khan, Guest Services / Front Office at theWit Chicago - a DoubleTree by Hilton Hotel
Responded 3 days ago
Thank you for providing feedback in regards to your recent stay at theWit. If you would be willing to discuss your stay in details with me, please email me at akhan@thewithotel.com. I sincerely apologize that you were informed that I will be speaking with you personally, I personally was not informed of your arrival and was not present on property at the time of your arrival.
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JGMM wrote a review May 2021
Springfield, Illinois101 contributions88 helpful votes
Hotel's Favorite
To be fair, writing a review of a hotel in the midst of the pandemic is a little like trying to write a book review when you have only read half the book. No hotel can operate at its best level during the pandemic. The Wit currently has closed its restaurant for breakfast, enforces a mask policy for guests in the lobby, and does not offer daily housekeeping service unless specifically requested. So basically what you are paying for is a good-sized, clean room in a great part of downtown Chicago. The staff is friendly, the prices reasonable, the rooms are quiet, and the ice machine works. I have every reason to believe that when our lives return to normal, so will the full services at the Wit Hotel.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: If you are not familiar with the area, print out driving directions to the hotel because a GPS...
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2 Helpful votes
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Response from Aqsa Khan, Guest Services / Front Office at theWit Chicago - a DoubleTree by Hilton Hotel
Responded 4 weeks ago
Thank you for your rating and providing feedback in regards to your recent stay at theWit. We hope to welcome you back in near future.
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Darrell Y wrote a review Jun 6
Pleasant View. Utah4 contributions
Clean rooms/lobby and close to everything we needed. The staff was super friendly and helpful. Awesome view from our room. The room was also very quiet. We used the subway to go to a White sox game. Great time! We would highly recommend this hotel.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Aqsa Khan, Guest Services / Front Office at theWit Chicago - a DoubleTree by Hilton Hotel
Responded 3 days ago
Thank you for your rating and providing feedback in regards to your recent stay at theWit. We hope to welcome you back in near future.
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Jim wrote a review Jun 4
Lake Barrington, Illinois3 contributions1 helpful vote
We had to be in Chicago for Memorial Day Ceremony, and stayed one night at the Wit. From Ashley in reservations to Eric at the front desk, the welcome was super.. Beautiful room and view, very clean and modern. We had the pleasure of meeting the General Mgr, Morgan who was a delight. no doubt we'll be back to the Wit!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Aqsa Khan, Guest Services / Front Office at theWit Chicago - a DoubleTree by Hilton Hotel
Responded 1 week ago
Thank you for your rating and providing feedback in regards to your recent stay at theWit. We hope to welcome you back in near future.
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Philip H wrote a review Jun 4
4 contributions1 helpful vote
When the City of Chicago allows restaurants and bars to re-open (COVID era), it makes no sense when a hotel in a prime downtown location delays reopening their bars and restaurants. I don't like heights, so 'eating' at the roof bar is something I won't do (besides the roof bar is open limited days and hours). If you ant breakfast, it is only available via room service or pick up in the lobby. Talking of which, I had to pick up my breakfast in the lobby one morning and was charged the room service fee. The bed wasn't real comfortable, and there were a lack of basic amenities in the room. I had to stretch to reach the switch for the bedside lamp. It seems not a lot of thought went into room design. Next visit, I will probably stay elsewhere.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
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Response from Aqsa Khan, Guest Services / Front Office at theWit Chicago - a DoubleTree by Hilton Hotel
Responded 1 week ago
Thank you for your rating and providing feedback in regards to your recent stay at theWit. During the ongoing pandemic, any Hilton Family of Brands Hotel open with amended services shows a yellow section at the top of their site just below the date selection buttons that alerts to any restaurant closures etc. There is also an alert within confirmation emails that links back to it. Some hotels have an additional site where more information can be shared, with a page dedicated just to this information. I only share in case it helps should you choose to enjoy your Honors Membership in the coming months for other stays.
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PRICE RANGE
$118 - $422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thewit hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
298
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Frequently Asked Questions about theWit Chicago - a DoubleTree by Hilton Hotel
Which popular attractions are close to theWit Chicago - a DoubleTree by Hilton Hotel?
Nearby attractions include Drunk Shakespeare (0.08 miles), Chicago River (0.2 miles), and American Writers Museum (0.2 miles).
What are some of the property amenities at theWit Chicago - a DoubleTree by Hilton Hotel?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
What food & drink options are available at theWit Chicago - a DoubleTree by Hilton Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at theWit Chicago - a DoubleTree by Hilton Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to theWit Chicago - a DoubleTree by Hilton Hotel?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Do-Rite Donuts & Chicken, and Cherry Circle Room.
Are there opportunities to exercise at theWit Chicago - a DoubleTree by Hilton Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Is theWit Chicago - a DoubleTree by Hilton Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Chicago.
Are any cleaning services offered at theWit Chicago - a DoubleTree by Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does theWit Chicago - a DoubleTree by Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at theWit Chicago - a DoubleTree by Hilton Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to theWit Chicago - a DoubleTree by Hilton Hotel?
Many travelers enjoy visiting Garfield Park Conservatory (4.6 miles), The Rookery Building (0.5 miles), and Macy's on State Street (0.1 miles).