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Cambria Hotel Chicago Loop - Theatre District

32 W Randolph St, Chicago, IL 60601-3423
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Traveler (203)
Room & Suite (122)
Dining (34)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
It doesn’t matter whether you stay with us once a year or once a month, at the Cambria® Chicago Loop Theatre District hotel in Chicago, IL, you’re always a VIP. Our ideal location is not only across the street from the CTA Red Line which will take you to see the Chicago Cubs or the White Sox, but, also the CTA Blue Line, which will take you around the city and to O'Hare International Airport. this downtown hotel is within two blocks of all other CTA lines and also within walking distance to many theatres in the Chicago Theatre District and just steps away from Chicago's famed State Street shopping and Michigan Ave.'s Millennium Park.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Sauna
Bar / lounge
Conference facilities
Banquet room
Spa
Non-smoking hotel
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Complimentary instant cofffee
Meeting rooms
Massage
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Iron
Microwave
Flatscreen TV
Hair dryer
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern

Location

Full view
100Great for walkers
Grade: 100 out of 100
374Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
Neighborhood
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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299Reviews19Q+A44Room tips
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Popular mentions
I had a wonderful stay during my entire buisness trip.The housekeeper Andrea on floor 16 made my bed so perfect.Everyday she gave me extra coffe cream&sugar.Thank you so much Andrea!Very quiet place..
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Nice hotel, clean and updated! Only problem was we didn’t have hot water. They did give us a another room to shower in but no other compensation. Just made it a rushed morning and trying to catch the train home by 7:30 am made it tough!!
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Old building, but the hotel is very new and modern. Two queen beds, quiet, modern, large bathroom. This was a couple of blocks from Hamilton. Close to shopping and restaurants. Parking garage next door.
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Smack in the middle of a thriving downtown and busy theater district, the Cambria Hotel is neatly tucked away next to a Spanish Comedy Club. The room was well laid out with a modern look and finish, I stayed on the 19th floor. The restaurant food selection was not the best but there is plenty of restaurants nearby to welcome any palate. The bar is okay with friendly staff but it didn't have my favorite scotch. I felt secure having to use my room key card to access my floor. The Bluetooth mirror in the bathroom was very cool...(yes, I'm from that generation). I had good experience not necessarily a great experience staying at the Cambria.
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I really wanted to like this hotel but it was a disaster from day one! I checked in with no problems went to my room and found a big puddle of water on the floor next to the window. Upon further inspection I saw the refrigerator in the desk cabinet was leaking. I called down alerting the front desk ad asked for it to be repaired/replaced and left to enjoy the city. I returned 5-6 hours later and there was no puddle but also no fridge. Since I was tired I said I’d stop at the desk in the morning asking for a replacement and turned in for the night. The next day I slept in (it’s vacation after all) got up around 9am and prepared to plan my day out in the city. After getting ready I for the first time looked closer at the bed I’d just slept in and found a number of long straight dark colored hairs in the sheets. Thus is noteworthy since I’m an African American woman with kinky curly hair so these weren’t mine. I usually check the bed for this very reason when staying in hotels but I was tired the night before. So now this is two issues with service at the hotel and I’m grossed out but I leave the card for the sheets to be changed and go out to put this behind me and enjoy my day. It’s noon when I leave. I return to my room at 8pm and it’s in the same condition as I left it—bed unmade, towels on the floor, no replacement refrigerator. I call down say my room wasn’t cleaned today can someone send up housekeeping. The person apologizes say they’ll have someone up in 10 mins. 90 mins later still nothing. So I go downstairs to the front desk saying can you just give me some sheets and towels. I’ll change the bed myself. I explained why I need the bed changed—I don’t think it was done from the last guest (ick) and am tired of waiting. I get apologies we’ll send someone right up and oh we’re really sorry you’ll get a credit for your trouble. I go back to my room and wait another 30 mins, there’s a knock at the door a staffer says here you go. I close the door and upon further inspection I see he’s given me a ton of towels and one sheet (now fuming) I call back to front desk explain I still need a full set of sheet to change the linen. Another 10 mins passes another knock. I’m handed a flat and bottom sheet—no pillow cases! Whatever, I’m clearly never coming here again and sharing this horrible place and experience online. Not to mention I travel with my own pillowcase so that at least isn’t a concern but come on people you clearly don’t care about customer service or cleanliness! I check out the next day and that credit for my troubles? $25! I won’t be back and neither should anyone who cares about where they stay or spend their money while traveling. Choice may have made their hotel chains look more modern but they’re still the same low quality bad experiences they always were. Changing the wrapper didn’t change anything.
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Response from AustinBucholtz, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 3 weeks ago
Chigrll, Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to hear we failed to exceed your expectations during this visit. If you could please send me an email with your name and dates you stayed with us, I'd be happy to look into this further for you. My email is austin.bucholtz@interstatehotels.com Thank you, Austin B. General Manager
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PRICE RANGE
$149 - $414 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
199
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